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PetSmart Store Support Group, Inc.

19601 N. 27th Avenue
United States - 85027
Customer Care
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PetSmart Complaints & Reviews

Petsmart - The manager's attitude towards me

Posted: 2015-10-08 by    Reviewer23133
Complaint Rating:  0 % with 0 votes
I have to say I feel extremely mistreated and humiliated by the manager, Bill at PetSmart today. I was loyal customer to PetSmart. Since I had my dog in April, I bought everything from PetSmart, had all his vaccines in BanField and took him to pet grooming there most of the time. But today,...

Petsmart - Age Discrimination

Posted: 2015-09-15 by    Dutch76
Complaint Rating:  0 % with 0 votes
Applied to PetSmart several times for an entry level position. Retirement became too boring so I applied for an open position. My resume is stellar and I would have expected as least an e-mail that I was not considered. Nothing happened even after I personally handed my resume to the hiring...

Petsmart - British Columbia, Coquitlam - Dwarf African frogs

Posted: 2015-09-06 by    Shelleyannee
Complaint Rating:  0 % with 0 votes
I went to buy 4 dwarf African frogs on sept 5. The girl that help me was so rough trying to net them, my previous experience has been that they are gently caught by hand but she used the net to trap them and I'm sure in doing so injured the frogs. Once she put them in the bag it started to leak...

Petsmart - Waste of money

Posted: 2015-08-22 by    Reviewer10345
Complaint Rating:  0 % with 0 votes
On july 23, 2015 i purchased online from petsmart the sentry pro xft for both my dogs two different weights. I spent $43.38. When i got home i bathed both my dogs with flea shampoo and then waited 24 hours as instructed by a customer service rep. That i called from the number on the back of...

Petsmart - Groomers 73rd av ad bell road

Posted: 2015-08-21 by    Reviewer43990
Complaint Rating:  0 % with 0 votes
Beware of the groomers at the Bell Road Petsmart in Glendale Arizona. I took my mini Aussie to get her groomed and two hours later I returned to find a lame, injured dog. No explanation from groomer Kayie, other then she said my dog was hard to handle and mean. The dog is only barely a year...

Petsmart Grooming - Horrible Experience

Posted: 2015-08-20 by    Reviewer38227
Complaint Rating:  0 % with 0 votes
We brought our 2 1/2 year old toy poodle/maltese mix "Holiday" (who weighs 8 pounds) to Pet Smart Grooming in Cape Coral, FL on Saturday, August 15th. Holiday was found homeless less than a year ago and we adopted her on Christmas Eve. She is a special needs baby. When she was homeless...

Petsmart - Nebraska, Omaha - Unfair adoption

Posted: 2015-07-05 by    . Anonymous .
Complaint Rating:  0 % with 0 votes
We were told multiple times that adoption on Sunday starts at 11:00. We came at 10:30 to wait because we had our hearts set on a female Flame-point Siamese the same age as our male Lynx-point Siamese, only to find that they were adopting her out to another family! We had already named her and...

Petsmart - California, California City - Aquatic area not taken care of right

Posted: 2015-06-28 by    Ellen Scusa
Complaint Rating:  0 % with 0 votes
Hi, I wanted to file a complaint actually but am not sure where just yet. But I will start here.I often shop at the PetSmart located in Lancaster, Ca. off of J st. I have several fish tanks with fish and a bearded dragon that I got from there. I also by snails if they happen to have any and...

Petsmart - Texas, Humble - manager was rude and not helpful.

Posted: 2015-06-07 by    PetSmart Customer
Complaint Rating:  0 % with 0 votes
I went to petsmart to rent a bissel carpet cleaner, I had called about before driving there, , , , , the manager wasn't familiar with the machine, had to get advice over the phone and didn't know what the additional tools were for and got angery when I asked if he could make another...

Petsmart / Training - training

Posted: 2015-05-13 by    ktrouble
Complaint Rating:  0 % with 0 votes
The people at Lake Wales Florida. Are lies about the training classes being full. When I was in the store I was told the classes were full. I took their word the first time. Same thing happened again. So I had a friend less then 15min. later call and they were not full. I call a few day later...

Petsmart / Capital Contractors - wages

Posted: 2015-01-22 by    Dayta Berger
Complaint Rating:  0 % with 0 votes
I was hired February 2013 to clean Bismarck Petsmart by David Fischer from Capital Contractors. The job and paycheck went well until Capital hired different people around October 2013. My agreement with David Fischer was $1000 @ month and Capital would furnish a scrubber and a buffer. Weeks...

Petsmart - Incorrect Pricing

Posted: 2015-01-14 by    LTKA
Complaint Rating:  0 % with 0 votes
Petsmart is notorious for having displays with a large banner on top that states a price while the merchandise in the display is a different (higher) price. I have had this happen a few times at this location and each time they refuse to sell at the price marked, even after talking to management...

Petsmart - Grooming touch-up

Posted: 2014-08-01 by    Anony_mous
Complaint Rating:  100 % with 1 votes
I took my pet to get the touch-up service which includes hair trimming, ear cleaning, teeth freshener... Everything seems fine until I took him home and realized that one of his nails was cut too deep and got blood stain on it. Seriously, I feel so disappointed. I always want to cut his nails...

Petsmart - Horrible customer service

Posted: 2014-07-07 by    ReidNelson
Complaint Rating:  0 % with 0 votes
Please read this before going here.

So I'm not where to put this, so I may as well place it here. I want to regale a story, mind you that I will not be using the names except for one, single person.


I am a dog owner. I have a mutt, and...

Petsmart - Refusal to sell harness because price was to low

Posted: 2014-06-12 by    Carla H H
Complaint Rating:  0 % with 1 votes
I found. Dog harness at petsmart and took it to the register to purchase. They said it had been marked down to a penny and that was to low so they could not sell it. I offered to buy it at the previous marked down price and they said no they could not sell it. I called their customer service...

Petsmart - Pet hotel mistreatment and over charging pet parents

Posted: 2014-04-29 by    JMH Productions
Complaint Rating:  0 % with 1 votes
The Pet Hotel is all about the money and is run by a Pet Hotel Manager and Asst Pet Hotel Manager that does not even walk the back rooms and stand around all day and they do not care that the dogs do not get to play all day because they are usually short workers and then they just pick the dogs...

Petsmart - pet mistreatment

Posted: 2013-10-13 by    Desertdriver1
Complaint Rating:  0 % with 0 votes
I know someone who had access to Petsmart confidential employee files describing incidents of animal abuse, cruelty, and neglect. Most of this happened with dogs. The incidents included: beating, choking, throwing animals into their cage, slapping, kicking, picking up dog by its hair, pulling...

Petsmart - Ohio - Pending charges on incomplete transaction

Posted: 2013-07-31 by    Erieside
Complaint Rating:  0 % with 0 votes
I was purchasing $114 worth of pet supplies but apparently only had $90.60 in my account. The transaction was DECLINEDbut three days later it is still pending on my card in spite of the fact that I have NO merchandise and inspite of repeated unanswered calls to their recordings in Phoenix, AZ....

Petsmart Pet Grooming - Bait and switch…

Posted: 2013-06-09 by    Horizon
Complaint Rating:  0 % with 0 votes
I have a Yorkshire Terrier Pity and I took it to Petsmart Pet Grooming for grooming. I explained what
grooming I want and woman told that the understood. When I came for my dog after two hours it
looked terrible. I wanted to get money back but they refused. Bait and switch…...

Petsmart Grooming - Texas, Dallas - Refused to allow drop off appointment for 10 year client

Posted: 2013-05-29 by    Terri Moore
Complaint Rating:  0 % with 0 votes
I have never had a problem with HOW Petsmart groomed my dog; they've always been good to her. HOWEVER, my dog has been dropped off and groomed at Petsmart for the last 10 or so years. After this morning, I Will NEVER SET FOOT IN A PETSMART AGAIN. This morning, I took her to a different...

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