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Newegg.com Logo

Newegg.com

Newegg.com

16839 E. Gale Avenue
City of Industry
United States - 91745
Customer Care
Phone:(626) 271-9700
Fax:(626) 271-9465
 
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Newegg.com Complaints & Reviews

Newegg.com - efuses return, says item I sent them is not the one they sent me

Posted: 2014-08-29 by    DMichael888
Complaint Rating:  0 % with 0 votes
I recently ordered 2 hard drives off Newegg.com, and after several weeks the drives began locking up. It was within the RMA return process, so I shipped the items back. Today I received an e-mail stating the drives didn't match their records (wrong S/N's) and they were returning them...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Newegg.com - Unethical

Posted: 2014-08-17 by    BL71
Complaint Rating:  0 % with 0 votes
I will not do business with this company again!!! I ordered a large TV from this company along with a wall mount bracket for the TV and a warranty on the TV. It took them 2-3 weeks to send me the TV. When it arrived it was broken. It took them 3-4 weeks to accept the TV back. They had previously...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Newegg.com - charged me for "free" game that was overpriced

Posted: 2014-05-27 by    jimmyrippedoff
Complaint Rating:  0 % with 0 votes
Newegg said the game was free with my video card order. The video card was defective and I had to send it back.They charged me $15 on my credit card to ship it back then Newegg only refunded me $90 on my credit card off the $179.99 because they said i got a "free" game from them. I...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Newegg.com - Deceptive Returns Policy

Posted: 2013-05-11 by    Little Nipper
Complaint Rating:  0 % with 0 votes
On the newegg.com page you purchase your item from on the Details tab scroll way down it says "Standard Return Policy" or another type of return policy there are 20 different types of return policies. Click the type of return policy for your specific item they don't tell you anywhere...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Newegg.com - Do Not buy anything as a GIFT from newegg

Posted: 2013-01-28 by    Cherokkee
Complaint Rating:  0 % with 0 votes
Do Not buy anything as a GIFT from newegg. Their customer service does not care about you or your situation IF/WHEN something goes wrong. They will not treat you with any respect nor will they do one thing to help you. Buy your Gifts from someone else - newegg does not care about you. My wife...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Newegg.com - California - Failure to give refund

Posted: 2013-01-23 by    MrFred56
Complaint Rating:  0 % with 0 votes
Awful customer service. I purchased a computer with an extended service plan for my wife this Christmas. The computer came badly damaged, so I returned it. Since it was out of stock at the time of return they refunded my money. Sounds fair right? However they only refunded the cost of the computer;...
Complaint comments Comments Complaint country United States, California Complaint category Computers & Accessories

Newegg.com - This is my 2nd and final bad experience with Newegg.com

Posted: 2012-12-28 by    Laminarke
Complaint Rating:  0 % with 0 votes
Deplorable customer service. Bought an item for my daughter for Christmas and they refuse to accept a return or exchange after 30 days, even unopened! This is my 2nd and final bad experience with Newegg.com....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Newegg.com - I am very frustrated and extremely disappointed in Newegg

Posted: 2012-12-14 by    Noman
Complaint Rating:  0 % with 0 votes
Bought an item that Newegg had listed on Ebay. Paid immediately using my Paypal balance.

They wrote a couple of hours later that the item was out of stock; and that my account would not be charged. Well, it already was charged since I paid with my account balance. I contacted...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Newegg.com - The worst customer service on the planet

Posted: 2012-11-28 by    digitaleagle12
Complaint Rating:  100 % with 1 votes
I used to be a good Newegg customer but stopped doing business with them about a year ago due to my experiences with their customer service. I saw a Laptop that was on sale for Cyber Monday and thought I would give them a chance again. What a mistake. I ordered a laptop and laptop bag and put...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Newegg.com - Poor Customer Service

Posted: 2012-10-10 by    ewahyde
Complaint Rating:  0 % with 0 votes
Terrible customer service. I ordered 2 things from them. 1) a CPU heat sink, and 2) a Blu ray drive. The heat sink was missing a small pin in the hold down assembly. Their response was for me to send the entire thing back instead of sending me the part. They said they cant help it if something...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Newegg.com - It was my first and last experience with Newegg

Posted: 2012-10-04 by    Grijolde
Complaint Rating:  100 % with 1 votes
It was my first and last experience with Newegg. I ordered an Acer Aspire since this computer was rated really good. But Newegg messed it up and sent me the wrong item. People who don't have no experiences with computers would have probably not even realized that they got the correct model...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Newegg.com - Scamming Customers

Posted: 2012-09-27 by    Newegg Scam
Complaint Rating:  0 % with 0 votes
i ordered a cooler master haf case and it was missing a thumbscrew

contacted newegg and they said they'd send it out

2 weeks later still having received it so emailed them again

this time got no response


left a bad review...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Newegg.com - BIG SCAM SITE, don't give them you're credit card information

Posted: 2012-09-17 by    Triade
Complaint Rating:  0 % with 0 votes
They are a SCAM. I had my credit card charged for an order I never placed. They were rude and said I made the order. THAT WAS A LIE. I asked them where it was shipped and they couldn't tell me. They were so rude to both my boyfriend and I. I can see that I'm not the only one that this...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Newegg.com - California - Very poor customer/technical support

Posted: 2012-09-13 by    Disappointed with Newegg
Complaint Rating:  0 % with 0 votes
Ordered a Gateway DX4870-UR11P from Newegg.com. I wish I read the reviews about this vendor before buying from them because I will never buy anything from them again. I got my order in two days, however, there was a problem. The pc could not detect the wireless signal. The pc was returned for...
Complaint comments Comments Complaint country United States, California Complaint category Desktop Computers

Newegg.com - Newegg.com has the most inept customer service I have experienced

Posted: 2012-09-07 by    Gribek
Complaint Rating:  0 % with 0 votes
Newegg.com has the most inept customer service I have experienced. I wanted to spend more than a thousand dollars there, but after dealing with 4 phone calls, errors made by customer service people, and being on hold for 22.46 minutes (and counting), I still have not been able to order my computer...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Newegg.com - False advertising and lousy customer service

Posted: 2012-08-15 by    milesfromu
Complaint Rating:  0 % with 0 votes
Newegg is the only retailer of Microsoft Xbox products that registers the products upon receipt, not when they are sold. This short changes consumers of the full 1-year manufacturer warranty that is inferred prior to purchase. If the product sits in stock for awhile prior to selling, the consumer...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Newegg.com (Newegg, Inc.) - California, Whittier - Buyer Beware!!

Posted: 2012-06-13 by    mgavett
Complaint Rating:  100 % with 2 votes
Newegg, Inc. is a horrible company to deal with when things go wrong. Our last order delivery status says it was delivered 5/19/12 and we never received it. UPS says the shipper has to file a lost/missing package claim but Newegg will not do this. After a BBB complaint was file Newegg responded...
Complaint comments Comments Complaint country United States, California, Whittier Complaint category Computers & Accessories

Newegg.com - I do not recommend newegg to anyone

Posted: 2012-06-10 by    Mayore
Complaint Rating:  100 % with 2 votes
I have not been able to order anything since I've tried. They have declined my order countless times and refuse to tell me why. After they kept automatically voiding my orders, they took all the money from the orders. 2 grand out of pocket, and they did not tell me. The bank did. I had...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Newegg.com - New York - Impossible to order this from NewEgg

Posted: 2012-05-22 by    nkhendrickson
Complaint Rating:  0 % with 0 votes
NewEgg offered this deal until May 22: Toshiba 40E220U 40" 1080p LCD HDTV $388.99 Free Shipping
From May 16 until May 22 I tried to order this 6 times, with different credit cards. Each time the order is confirmed and then 10 minutes lates I get an email that the order is cancelled...
Complaint comments Comments Complaint country United States, New York Complaint category Consumer Electronics

Newegg.com - don't expect to email anybody there, they don't do external emails for support

Posted: 2012-05-09 by    Robout
Complaint Rating:  0 % with 0 votes
I have purchased 3 computers from them on promotional no deferred interest programs. They purposely place monthly payments towards the promotional periods that end later, so the ones ending sooner fail to get paid off and incur finance charges. When you want to fight the charges, go ahead, but...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

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