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Newegg.com

Newegg, Inc.

16839 E. Gale Avenue
City of Industry
California
United States - 91745
Customer Care
Toll-free:
1 800 390 1119 0 0
Phone:
+1 626 271 9700 0 0
Fax:
+1 626 271 9465 0 0
Online retailer of computer hardware and software.
 
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Newegg.com Complaints & Reviews

Newegg.com - California, Whittier / Dangerous scam!

Ba
Bakster4545 on 2016-02-11
Never order anything from these thieves. I purchased some goods and paid huge amount of money! I ordered three items for over $2000 and when my order finally arrived two items were damaged. I don't know who's fault that was, I actually don't care, but I paid big money! I contacted Newegg...

Newegg.com - Michigan, Warren / Hp refurb pavilion pc desktop

Re
Reviewer17282 on 2016-02-09
pc was not factory refurbished, description was not clear that pc was not factory refurb. but third unknown party, return of item was 45 restocking fee, 40 return label ship, $85 a third of pc price, making return unreasonable, beware of high shipping and restocking fees, return policy i...

Newegg.com / Waiting over 2 months for REFUND

Re
Reviewer30896 on 2016-02-06
On Black Friday 2015 we ordered $1, 100.00 in computer parts to build a new system for our son in college. They shipped via UPS who in left this package on our front porch and no one home. The package was stolen. We contacted Newegg and they contacted UPS to do an investigation, which 3...

Newegg.com / Customer Service

91
912680 on 2016-01-21
By far this company has the worst customer service, and support staff I have ever encountered. False advertisement, shipping issues, customer service phone wait time extremely to long, return policy and rebate system a complete mess. In the future, I will not be purchasing anything from...

Newegg.com - California, Whittier / IP camera set

Ra
ralphshenderson on 2016-01-12
I Ordered a set of IP cameras with no hard drive which was sold separate. Received cameras with a defective ac adapter not suitable for U.S. Applications and instructions that are absolutely useless. The 500 GB hard drive has never arrived. After going through their Customer service...

Newegg Inc. - Florida, Stuart / No fraud protection for your credit card at Newegg. The thief works there.

Re
Reviewer59295 on 2015-11-14
Almost $2, 000 charged to my credit card that I used one month ago (October '15) at Newegg and to Office Depot. I believe the thief works at Newegg and got all the info from my card and used it or sold it to someone. There is no fraud protection at Newegg so I would not deal with them. The...

Newegg.com - Texas, Plano / Rebate

Re
Reviewer43661 on 2015-11-14
I never got the rebate for below item. Newegg Coboc iSyncLT8-4-WH White 4inches/10cm Apple MFi Certified 8-Pin lightning to USB cable - Charge and Promotion #62092 Tracking ID#24494121 On June 17th 2015 my rebate submission was completed and according to confirmation email I got I should...

Newegg / Delivery, a horror story

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Reviewer42035 on 2015-11-02
zoomdelivered or boardparadise or whatever their name will be next week did not ship for 7 days even though I had selected 2 day shipping. They only provided a partial order for delivery and not with the tracking information they gave. The order also contained incompatible and incorrect...

Newegg.com / Billing verification

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Reviewer71355 on 2015-09-08
Their billing verification is terrible, I've had numerous orders voided because they could not verify my payment information. I tried 4 different credit cards and failed their billing verification. Spent hours on the phone with sales and supervisor to push through a manual purchase but...

Newegg / return process

He
HeMaTa on 2015-03-03
Do not discard the original box and packing materials of anything you purchase from newegg. You will not be able to return an item - - even if it arrived doa - - without the stupid box. So keep your box for as long as the warranty with newegg is valid. Use it as a laundry basket, a pet...

Newegg.com - Connecticut, East Hartford / Will not honor rebate

An
Andy104 on 2014-12-29
I bought an Asus T100 that came with a 50$ rebate. My mom and her husband needed a computer/tablet so she asked me to buy one for them as well. Since they are old and not very computer savvy, they asked that I submit their rebate and they will pay me the difference. So both rebate were to be...

Newegg.com / Unethical return process

Ec
Echo216 on 2014-12-15
I will NEVER buy at NewEgg and will tell everyone not to either! They are so unethical in the return process. Can you believe that they change your items to REFURBISHED ones in the return process? Unbelievable! I bought two iPhones on NewEgg for my parents but later they changed their mind...

Newegg.com - California, Whittier / RMA return Fraud

Ja
Jamie fontaine on 2014-11-13
Newegg.com defrauded me on this RMA return for a ASRock 990FX Extreme9 AM3+ motherboard. it was defective item it caught on fire 3 times near the frontal connection port. and nothing was connected to it. it got fire on 3 boots all in a row... I told them about in the rma request online and...

Neweggflash.com / I paid more for the second battery, but in result I got nothing

Er
Ericos on 2014-10-27
I ordered battery for my laptop from the website www.neweggflash.com. On the next day, I got phone call from the rep, and he told me that the order was unavailable. He advised me to buy another battery, which was similar, but the price was a little bit higher. I agreed and paid the...

Newegg - New Jersey, Piscataway / Rebates

Nj
NJMale on 2014-09-23
Newegg is running a scam with the rebates. They had a $40 rebate on HiSense Tablet, submitted the rebate after 2 months they send a letter back saying that UPC was invalid. How can the UPC be invalid. There is only one UPC label on the box and they asked for original when rebate i...

Newegg.com - Indiana, Indianapolis / efuses return, says item I sent them is not the one they sent me

Dm
DMichael888 on 2014-08-29
I recently ordered 2 hard drives off Newegg.com, and after several weeks the drives began locking up. It was within the RMA return process, so I shipped the items back. Today I received an e-mail stating the drives didn't match their records (wrong S/N's) and they were returning...

Newegg.com / Unethical

Bl
BL71 on 2014-08-17
I will not do business with this company again!!! I ordered a large TV from this company along with a wall mount bracket for the TV and a warranty on the TV. It took them 2-3 weeks to send me the TV. When it arrived it was broken. It took them 3-4 weeks to accept the TV back. They had...

Newegg / Absurd customer service

Te
technot789 on 2014-07-09
Newegg has blocked my account of many faithful years for reasons they can not/will not share with me. Newegg Customer Service could not even tell me definitively if they could unblock it for 2 days. The final answer was that the company that blocked it (Newegg) cannot unblock it and that I...

Neweggflash.com / They didn’t deliver orders

Hu
Huns on 2014-06-29
I bought two signs from www.neweggflash.com and the total price was about $30, but the seller offered discount. After that I paid and got confirmation info. But I didn’t get any info about delivery. After several days I contacted the seller, and he told me that the order was sent and...

Newegg.com / charged me for &free& game that was overpriced

Ji
jimmyrippedoff on 2014-05-27
Newegg said the game was free with my video card order. The video card was defective and I had to send it back.They charged me $15 on my credit card to ship it back then Newegg only refunded me $90 on my credit card off the $179.99 because they said i got a "free" game from them. I never...

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