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DirecTV Customer Care Service

DirecTV, LLC

2230 E Imperial Hwy
El Segundo
United States - 90245

Customer Support Phone Numbers

+1 (800) 531 5000(Customer Service) 3 7
+1 (800) 779 4388(Hearing-Impaired Customers) 1 1
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DirecTV Complaints & Reviews

DirecTV - Tennessee, Memphis / No show Installation

The Bradley on Jul 12, 2016
On June 21, 2017, I ordered DirecTV. DirecTV required payment in advance of $139.21 prior to providing installation dates. After taking my money, I learned that the first available installation date was July 2, almost two weeks out. I was dumbfounded to learn that in this day and age it...

DirecTV - Tennessee, Nashville / NO CALL NO SHOW INSTALLATION TECH! False billing fees - Overcharging

autumn1969 on Jul 6, 2016
I called to get Direct TV installed (I had this service once and wasn't a fan but was in an area that offered no other options) Everything set up and fees for installation paid I await the tech only to determine at 7:30pm he is a no call no show. I drudgingly contact customer service - you...

DirecTV - Colorado, Longmont / Delayed re-install after lightning strike

DBland on Jul 5, 2016
On June 23rd our house, specifically the direct tv dish on the side of our house, was struck by lightening. We contacted direct TV, along with other companies to get, wifi, electricity, and tv service repaired. Direct TV gave us a service date of July 1st. First, I think 8 days is a...

DirecTV - Idaho, Boise / TV Service

edb225112 on Jun 28, 2016
I called Directv to get some help on a remote control issue. The first customer service person messed up what I had on the TV then stated I needed a new remote before I could do what I wanted to do. I ask why I could do it on this remote before but could not now that she had 'fixed it' She...

Direc tv - Virginia, Alexandria / Installation and dish removal

Stldb00 on Jun 25, 2016
The technician installed a new dish but refused to remove the old dish. He said he couldn't reach it and wasn't going on the roof! Your entire business model relies on installing and removing a satellite dish you put on a homeowners roof. Simply remove the dish! He just left the dish unattached laying on its side on the roof!!! Why!!!

DirecTV / Bill/service

NicoleN on Jun 25, 2016
Do not go with DirecTV. I should have stayed with Cox a better company. Every month I called DirecTV about my bill. It was always something wrong with them overcharging me. I would remove certain services and they would adjust my bill. However the next bill would have the amount they had...

Direc tv - South Carolina, Goose Creek / Installer

Sylvaha999 on Jun 22, 2016
I purchased an offer from Diect Tv for 4 Boxes to be installed. Installer placed wire coming into window. I said that was unsafe for me because you can pulled cable sticking out and potentially come into house. He became angry and slammed the door twice telling me line was placed through...

DirecTV / unethical charges

Ray Browell on Jun 18, 2016
People!!! Do NOT I repeat do NOT EVER give DirecTv any credit card info to pay your bill. It will mean you dont get service but oh well. There is a clause in their terms number 5E that says once you enter a credit or debit card, you automatically authorize them to debit your account any...

Direc tv - Colorado, Buena Vista / Service/Installation

Lyle Coren on Jun 14, 2016
On May 26yth I set up an appointment to install a dish in the yard of the mobile home I stay in the summer in Buena Vista, CO. The appointment was set for June 14th between 12-4PM. I received 3 e mails and 2 phone calls reminding me of the appointment and to make sure someone over 18 would...

DirecTV / Terrible customer service and installation process

BHeeter2 on Jun 3, 2016
I booked DirecTV through a Costco promotion on May 6 2016. I thought the $300 Costco gift card was a great incetive, and scheduled installation later in May. Since tha time Adcomm, the third party Costco/DirectTV management company, has cancelled my install THREE TIMES because they did not...

Direc tv - Maryland, Baltimore / Terrible service

Ciara Mundell-Wiley on May 26, 2016
Two days ago 05242016 @ 910 p.m I received an alert on my phone saying direct tv has removed $443.75 from my account. Not only was this a surprise because I removed the automatic card charge from my plan, my account was over due so they cancelled/terminated my services and sent me return...

DirecTV - Colorado, Greenwood Village / Payment Dispute

Jeannette Price on May 24, 2016
Account # 115296 in the Name of Richard Price DirectTV says our bank returned a payment in the amount of $129.70. DirecTV first stated that it was check #4370(our February payment) that was returned. That check cleared our bank on March 1st. When we called to say that the payment had...

Direc tv / Billing and customer service

SAC118 on May 16, 2016
I had a contract for 48.00 for 12 months. 119.00 the other 12 months. After one year and 6 months my monthly bill was 158.00 it just kept rising. I decided to break my contract and get out of it. I was prepared to accept the consequences of 20.00 per month for months left on contract a...

Direc tv - Tennessee, Cleveland / Cancellation fee

Roger Peterson1 on May 16, 2016
I ordered 2 room service but only got one hooked up. Technician tried to go across Attic and down wall but could not. He then said that he could go around house but it will cost you $50. I told him I would not pay for it. So I ran a wire from other room across hallway to box. 2 month...

Direc tv - Ohio, Chillicothe / Billing Problems

Tammara Buck on May 15, 2016
To whom it may concern, I am voicing my opinion on my father in laws bill that we never even heard of it being that way. We have never ordered ADULT movies EVER and now we are being charged for it, I would like someone to email me to resolve this matter, I am not happy about thi...

Direc tv - Missouri, Sikeston / Wondering where my money is they suppose to put bk on my card that they took off

krissy jones on May 2, 2016
On the 29th of april I called direct tv to see how much there tv service and there internet service and they told me it would be 61.67 to get turned on so I said ok lets do it well when I got off the phone with them I went and called my card the same card they took my money off is the same...

Direct TV - Minnesota, Columbia Heights / Lmn

Mslonda on Apr 29, 2016
I got to watch the lifetime movie network but I haven't been able to enjoy watching because the same movies play over and over they dont ever play any of the older movies they use to show when lifetime first came on the air there are so many good movies based on true life events I...

DirecTV / Equipment/programming issues

bboycali on Apr 24, 2016
On 4/23/16 I noticed that all of my stations were showing duplicate programming for example western and eastern channels were showing the same thing, 1st of all I have been with Directv since 2003 and along with have to replace equipment within the last six months the service is really...

Direct TV - Illinois, Carol Stream / Direct TV and ATandT bundle promotion ( A Sham )

Tony Moore on Mar 22, 2016
Back in November 2015, Direct TV and ATand T offered the bundle service to us with the understanding that we would save money, monthly. Actually, the ATandT bill increased to 500.00 in two months ! Direct TV added 323.00 this month. We have trying to resolve the astronomical charges. We...

Direct TV - Wisconsin, Madison / Did not get $100 ViSA card

20mendota16 on Mar 21, 2016
Promised #100 VISA card when sighing up Nov., 2015. It was to be mailed to me after 3 months service with no effort on my part. Also my son was to get $100 for referring me & I was to get $ 100 for signing up. Later was told that sales person made a mistake, Son & I couldn't both get...

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