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DirecTV Customer Care Service

DirecTV, LLC

2230 E Imperial Hwy
El Segundo
United States - 90245

Customer Support Phone Numbers

+1 (800) 531 5000(Customer Service) 4 8
+1 (800) 779 4388(Hearing-Impaired Customers) 1 1
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DirecTV Complaints & Reviews

DirecTV - Florida, North Fort Myers / Charging for ppv not ordered

shawnaanne on Aug 13, 2016
On 7/18/2016 I received an email from directv saying thank you for ordering pay per view. Knowing that I had not ordered anything I called customer service. I was informed that the pay per view ordered was (porn) an adult channel via remote on our downstairs living room in the early...

DirecTV - Mississippi, Tupelo / WTVA Blackout

Lorna Holliday McGee on Aug 11, 2016
Directv and WTVA (Heartland Media) are in a contract dispute, WTVA HAS PULLED ALL OF ITS LOCAL PROGRAMMING. Until the end of this dispute or at the end of this dispute, I think Directv has a responsibility to reimburse customers for loss of service due to thIs WTVA Blackout. Directv ha...

Direct T.V. - California, Rancho Cordova / Sams club card for signing up for direct tv.

Denise Crank on Aug 8, 2016
I signed up for the direct tv thur Sam's club, and was told I would get an $300..00 card no problem I qualify for this, I did exactly what I was surpose to do and have I sign up for 24 months agreement, . It's been 3 months no card no email no nothing, but a horrible time run around, lie...

DirecTV / satelite tv service

Meisha Cobb on Aug 5, 2016
I have been offered free promotional premium movie channels multiple times by this company. When I call in to dispute charges and changes to the bill they tell me they will credit my next bill. I have had these quote free promotional deals added to my bill multiple times have had to...

DirecTV - Oklahoma, Altus / Scam and ripoff

roye456 on Jul 26, 2016
I was with Dish TV, and my phone rang sometime in February 2013 and the man on the other end said he was from Direct TV and that he could save me a lot of money by me switching over to Direct TV, he told me that Direct TV would pick up my last bill with Dish and that my package would only...

Direc TV - Direc TV / I sent a check from my bank on 05,02,2016, they say I did not pay.

4232cabot on Jul 26, 2016
I sent a check from my bank on 05, 02, 2016, to pay $150.00 on account #88640422 my asst. number is 886442 as you can see I added a extra (2), they say I did not pay. I have sent proof by mail that the check did go to them with the wrong number/ nothing. I will send you my the information...

DirecTV - Tennessee, Memphis / No show Installation

The Bradley on Jul 12, 2016
On June 21, 2017, I ordered DirecTV. DirecTV required payment in advance of $139.21 prior to providing installation dates. After taking my money, I learned that the first available installation date was July 2, almost two weeks out. I was dumbfounded to learn that in this day and age it...

DirecTV - Tennessee, Nashville / NO CALL NO SHOW INSTALLATION TECH! False billing fees - Overcharging

autumn1969 on Jul 6, 2016
I called to get Direct TV installed (I had this service once and wasn't a fan but was in an area that offered no other options) Everything set up and fees for installation paid I await the tech only to determine at 7:30pm he is a no call no show. I drudgingly contact customer service - you...

DirecTV - Colorado, Longmont / Delayed re-install after lightning strike

DBland on Jul 5, 2016
On June 23rd our house, specifically the direct tv dish on the side of our house, was struck by lightening. We contacted direct TV, along with other companies to get, wifi, electricity, and tv service repaired. Direct TV gave us a service date of July 1st. First, I think 8 days is a...

DirecTV - Idaho, Boise / TV Service

edb225112 on Jun 28, 2016
I called Directv to get some help on a remote control issue. The first customer service person messed up what I had on the TV then stated I needed a new remote before I could do what I wanted to do. I ask why I could do it on this remote before but could not now that she had 'fixed it' She...

Direc tv - Virginia, Alexandria / Installation and dish removal

Stldb00 on Jun 25, 2016
The technician installed a new dish but refused to remove the old dish. He said he couldn't reach it and wasn't going on the roof! Your entire business model relies on installing and removing a satellite dish you put on a homeowners roof. Simply remove the dish! He just left the dish unattached laying on its side on the roof!!! Why!!!

DirecTV / Bill/service

NicoleN on Jun 25, 2016
Do not go with DirecTV. I should have stayed with Cox a better company. Every month I called DirecTV about my bill. It was always something wrong with them overcharging me. I would remove certain services and they would adjust my bill. However the next bill would have the amount they had...

Direc tv - South Carolina, Goose Creek / Installer

Sylvaha999 on Jun 22, 2016
I purchased an offer from Diect Tv for 4 Boxes to be installed. Installer placed wire coming into window. I said that was unsafe for me because you can pulled cable sticking out and potentially come into house. He became angry and slammed the door twice telling me line was placed through...

DirecTV / unethical charges

Ray Browell on Jun 18, 2016
People!!! Do NOT I repeat do NOT EVER give DirecTv any credit card info to pay your bill. It will mean you dont get service but oh well. There is a clause in their terms number 5E that says once you enter a credit or debit card, you automatically authorize them to debit your account any...

Direc tv - Colorado, Buena Vista / Service/Installation

Lyle Coren on Jun 14, 2016
On May 26yth I set up an appointment to install a dish in the yard of the mobile home I stay in the summer in Buena Vista, CO. The appointment was set for June 14th between 12-4PM. I received 3 e mails and 2 phone calls reminding me of the appointment and to make sure someone over 18 would...

DirecTV / Terrible customer service and installation process

BHeeter2 on Jun 3, 2016
I booked DirecTV through a Costco promotion on May 6 2016. I thought the $300 Costco gift card was a great incetive, and scheduled installation later in May. Since tha time Adcomm, the third party Costco/DirectTV management company, has cancelled my install THREE TIMES because they did not...

Direc tv - Maryland, Baltimore / Terrible service

Ciara Mundell-Wiley on May 26, 2016
Two days ago 05242016 @ 910 p.m I received an alert on my phone saying direct tv has removed $443.75 from my account. Not only was this a surprise because I removed the automatic card charge from my plan, my account was over due so they cancelled/terminated my services and sent me return...

DirecTV - Colorado, Greenwood Village / Payment Dispute

Jeannette Price on May 24, 2016
Account # 115296 in the Name of Richard Price DirectTV says our bank returned a payment in the amount of $129.70. DirecTV first stated that it was check #4370(our February payment) that was returned. That check cleared our bank on March 1st. When we called to say that the payment had...

Direc tv / Billing and customer service

SAC118 on May 16, 2016
I had a contract for 48.00 for 12 months. 119.00 the other 12 months. After one year and 6 months my monthly bill was 158.00 it just kept rising. I decided to break my contract and get out of it. I was prepared to accept the consequences of 20.00 per month for months left on contract a...

Direc tv - Tennessee, Cleveland / Cancellation fee

Roger Peterson1 on May 16, 2016
I ordered 2 room service but only got one hooked up. Technician tried to go across Attic and down wall but could not. He then said that he could go around house but it will cost you $50. I told him I would not pay for it. So I ran a wire from other room across hallway to box. 2 month...

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