DirecTV
Reviews and Complaints

After reading numerous reviews from customers, it's evident that DirecTV has left many feeling frustrated and dissatisfied. Customers have highlighted issues with service interruptions, billing problems, and unhelpful customer support. It's disheartening to see such negative experiences being shared. As a potential customer, it's essential to consider these reviews before committing to DirecTV for your entertainment needs.

The technician named Marcus Tillman came to my home and installed my internet service. He was right on time and completed the job quickly. He was extremely knowledgeable and pleasant.

I was told they can not send a technician out due to I have an account that only allows them to ship equipment to me. I have had this account since 2012 and have had enough service calls to know he is not telling the truth!

I have been a 15 year customer with DirecTV company. My service has not changed since new owners (AT&T). The reliability, customer service, and installation crew are 5 stars. Customer service employees have solved problems without hassle! Thank you!

Directv sent me another bill. Threating me, If I don't pay the cancelation fee... They will steal it from what ever card they have on file... That's terrble. They told me I have or had 90 days to pay it. I will read the fine print before I order anything ever again... Lesson learned...

Had an appointment to relocate my dish. The first appointment they sent out a contractor with a piss poor attitude which nearly ended in a fight and nothing accomplished. The second day they sent out a Direct tv employee. The technician (Juan C) was smiling and helpful. He wanted to make sure I was satisfied and went above and beyond to accomplish that. It actually reminded me of what service once looked like. Thank you Juan!

I had the honor of speaking with Chris today. He was extremely patient and kind and helped Mr out so much with a billing issue and I wasn't sure if I wanted to keep my services with direct tv but after Chris took the time to help me find more channels I wasn't aware I had I'm super happy with everything now. I used to have xfinty and I'm only a month in With direct tv and internet but I'm super thrilled after speaking with Chris. Thank you so much.

I have no experience with the DirecTV service that is now owned by ATT.

I really liked DirecTV. I found that the amount of channels and quality of service was on par with the local cable companies. I haven't really experienced to many outages because of stormy weather. I found that when the weather is stormy, the cable companies have outages as well. I have very few complaints, but the major complaint i do have is the customer service. I cannot understand the majority of the indian call center reps. I know it is more expensive, but is it really worth it to save a little bit of money even though the call center employees are so hard to understand? I would rather pay a few dollars more and be able to understand and easily communicate with the person i am speaking with.

I have had Direct TV for many years. Direct TV is much more price effective than Comcast. They offer 150 channels in there basic package for less than Comcast. You can get 150 channels for $29.95 for 12 months, plus 3 premium movie channels. After the 12 month period the price for there basis package goes up to $59.95. This is still cheaper than Comcast. Comcast has a basic package that starts out costing more than Direct TV's offer from the beginning. Comcast only offers 60 channels of viewing. Since I installed for Comcast I should now. When I worked for them I never had them I still went with Direct TV. Sometimes you may loose the signal from a storm, It is not out for long. The same kind of power outages happen with Comcast. There digital cable is lousy. To everyone who has to purchase a provider make up your own mind. As for me I have already used both there is no comparison in my mind. To movie watchers everywhere I hope you get a chance to save money with a nice provider. I have heard other people say they don't care for satellite tv. I love it. www.directv.com

The Sales Rep, Sarah Johnson, misrepresented the services we were expecting to receive. She specifically requested the programs we enjoy. After informing her she quoted a package of the 165 channels for $79.00. We've been Spectrum customers for years, but needed to search for a more reasonable service since my husband's work related injury we've been experiencing a financial hardship. After the install we notice the programs we discussed that we enjoy we're not available. Also the Sales Rep assured we'd get our basic channels, apparently one of our basic channels has stop viewing due to a contract negotiation issues. We were never informed that a problem like that would exist. Also, we had approximately 2 inches of snowfall this morning which affected the service. We express our concerns to the Sales Rep that we do have blizzard like conditions in Buffalo, she assured us the service is very reliable. Also, be aware remotes are not senior citizen friendly. Buttons are very small & do not light up.

Would you really expect anyone to stick with DirecTv after the incidents listed below occurred?

1. Sometime around the last week of September, my television service was out. Someone came the next day and redid all the interior wiring, spending about five to six hours but no service.

2. The following day I waited three hours for someone to show up. Two kids came supposedly to redo the exterior wiring. I left. They left. TVs worked. No paperwork was presented. When I returned, I discovered wires hanging all over the back of my house and wires tacked on top of my vinyl siding. Instead of taking a photo of the existing wires and redoing it, they threw it up haphazardly.

3. I called and complained about the defacing of my property. No one asked me before doing it. Someone returned and basically fixed the wiring. So now, we are into three days of my time because of incompetence. I have pin holes in my vinyl siding. No way to repair that, and no way to match the 20-year-old vinyl siding either.

4. At this point, I decided I did not need a second receiver. I called and downgraded my service. It took FOUR phone calls to get a box and a label to return this working Genie to the appropriate parties. Problem is that whoever answers does not understand English and knows only a few phrases.

5. Somewhere, along with these phone call, several empty boxes were sent here, but without mailing labels.

6. I put up with an overheating receiver for several weeks until I could not stand it anymore. I had to go through this same ordeal of trying to communicate with people who could not understand what I was saying. Finally, after four or five phone calls, I got a receiver, and I let it sit because I could not stand to go through another ordeal.

7. Finally on November 3, I hooked it up. It would not activate. I called technical services. He tried twice to activate it. Then, he told me I needed to have a tech come to my house. I said NO. All the wiring had already been redone. Obviously, something was wrong with the receiver I was sent. The TV message said it was inappropriate for the current dish I had. I asked for a label to send this receiver back. I hooked up my old receiver, which did NOT have the non-connect message.

8. Then, I tried once again to get a label to return the receiver. It is still sitting in my house as of Nov. 8. The customer service people tell me to throw it in a recycling bin or return it to recycling. I know better. If it is new, and it works, it should not be thrown away. I don't want to be charged for a missing receiver.

9. I tried to watch TV with my old receiver from Nov. 3 to 7, and it did not work. On one of the calls to request a label, I discovered that the tech had left the new receiver's numbers on the service and disconnected my old receiver. I demanded that they fix that immediately. I also asked for a credit for five days of non-working service.

10. I dared again to ask for a new receiver. I got the standard so-sorry fake apologies in the two or three sentences that these non-English speakers know. Apparently, the request was granted because I received notices from FedEx.

11. Someone from Boise, Idaho, started calling me saying she was from your office. As a longtime journalist, I know that your office is not in Idaho and that was either a scam or some person from a call center. Some of us are not stupid enough to fall for something like that. And I have no idea where she got my information anyway.

12. Tonight I tried again to ask for a label and was told that I could take the receiver to an AT&T store. My, my. Why wasn't I told that before?

13. At 5:23 pm, I received a notice that my package had been delivered. I went to my door, and nothing was there. I called FedEx and they are checking on it. Apparently, it was delivered elsewhere.

No one wants to put up with this nonsense.

To Whom It May Concern,

I have NEVER had such horrible service in my ENTIRE life. If you have Direct TV and/or plan to use their services in the near future, I HIGHLY recommend that you DO NOT!

I started using Direct TV in 2014 living with a roommate and had been a well paying and loyal customer ever since. As soon as I decided to move out into my own studio, it has been hell trying to end my services.

Direct TV made it impossible for me to make the process an easy transition. I wanted to keep my services with Direct TV but was told by my landlord that the dish WAS PHYSICALLY NOT able to be installed on the property. Also, the dish couldnt be installed (as stated in the lease) because it would change the visual continuity of the property. I then explained the situation to a Direct TV customer service rep and got an absolutely ludicrous response!

They told me it would be considered an early cancelation fee of somewhere around $250.00 because that would be breaking my agreement with Direct TV. I never intended to end my services until I was told it was physically NOT POSSIBLE to install Direct TV on the property. Although I am aware of Direct TV policy; We only waive the fee if a technician comes to the location and physically can not get direct site for the dish, I think it is insane that I must move to only apartments that allow Direct TV services? In return, I told the customer service rep that my roommate and I would be emailing corporate and once the final decision is made on my account to contact me with my final balance.

I also gave Direct TV my new address for any forwarding billing/messages but I was NEVER called, I NEVER received a final bill/ or email, and no one ever informed me of the status of my account. All I received was a box in order to ship back the equipment. After sending back my equipment, (ON THE DAY BEFORE CHRISTMAS EVE) I happened to check my Bank of America statement because I was working to complete my holiday shopping and saw a withdraw of $186.02 which I never authorized! I was still waiting to hear back from corporate to know my final payment.

I NEVER saved card information with Direct TV and money was withdrawn that I needed for the holidays, that is ABSOLUTELY INSANE! How are you even able to get access to my account!? I called Direct TV customer services and was then directed to a supervisor who apologized over and over for my troubles. The supervisor informed me that he also saw Direct TV was charging me $147.16 for my equipment which I had already returned!? I told him that it was Christmas and I had been waiting to hear back about my balance and never was contacted. I asked if he could have the $186.02 put back in my account and then have someone notify me of my final bill. That would allow my old roommate and I time to figure out how to split the remaining balance. The supervisor told me, no problem and that the money would be put back in my account as soon as possible but it may take a couple days and that someone would be contacting me within the next two days about my final payment. AGAIN, I was NEVER contacted but instead, I received and email a day later stating that I was not getting my refund. I was LIVID!

I called back to customer service AGAIN and was speaking with Tasha who tried to fix the problem when I had 100 notes already under my account name. She waisted my time when I asked over and over to just talk with a supervisor. She tried to reason the situation then to only say Im sorry mamm, I only help customers interested in reconnecting with Direct TVlet me transfer you to billing. I was on hold for 20 minutes before finally being connected to Jay Marco, another supervisor. He THEN TOO APOLOGIZED AND TOLD ME THE $186.02 WAS NON-REFUNDABLE BUT THEY WOULD MAKE SURE THE $147.16 FROM THE EQUIPMENT FEE WOULD BE PUT BACK ON MY ACCOUNT WITHIN 72 HOURS (since the system finally showed that they had received the equipment). I asked him ARE YOU SURE IT WILL and he responded YES, MAMM! I bet you can guess what happened next!? I got back from being away on Christmas vacation with family and the money was STILL NOT returned!

I called one last time and spoke with yet ANOTHER SUPERVISOR and she told me she does not understand why I was told I was getting a refund when that is not possible and I will not be getting a refund at all because of policy. ARE YOU KIDDING ME!
I TALKED TO OVER 14 REPS AND 3 SUPERVISORS WHO TWICE TOLD ME ABOUT A REFUND AND THEN NOTHING AT ALL!
UNAUTHORIZED TRANSACTIONS ON AN ACCOUNT WITH UNSAVED CARD INFORMATION AND.
CUSTOMER EMPLOYEES TRYING TO SOLVE SITUATIONS THEY DONT HAVE THE AUTHORITY TO RECTIFY.
NO ONE had correct information.
THE WHOLE STAFF SHOULD BE FIRED FOR NOT GIVING OUT CONSISTENT INFORMATION!
This was THE WORST SERVICE I HAVE EVRRRRRRRRRR DELT WITH AND I RECOMMEND YOU TO ABSOLUTELY NOT, I REPEAT DO NOT USE THEIR SERVICES UNLESS YOU WANT TO BE WITH THEM FOREVER OR BE RIPPED OFF! NEVRR AGAIN. MY RATING = -15

DO NOT USE DIRECT TV, EVER!

THANK YOU,

UNHAPPY CUSTOMER

Account# [protected] we inquired Nov.22 if we needed to have a satellite installed by our new house before the ground froze. Instead the girl on the phone didn't listen to a word said and turned off our reception and have our new equipment installed in an unfinished house. I called and told them the house wouldn't be finished for months and turn on our TV. I was told I would get a discount and have our same service back. Instead we got the bottom service with a fraction of the channels. After numerous phone calls being told something different each time I got some channels back with different charges than I was told would happen. This is what we get from 25 years of faithfully paying our bill on time. I have deep reservations to have direct tv in our new house in a few weeks. What should I do?

I have had DirecTV service for quite a while and have used autopay to pay my monthly bill.

I have been paying $76.61 per month for a long time. I received a bill on December 4, 2023, for $161.36 for the same level of service.

I called DirecTV and told them that I did not approve this charge. I told them that I did not think they could legally change the price without giving me notice. They said my contract had run out, and this is the new rate. Since I have autopay, DirecTV has already charged me the new rate and will not do anything about it.

I would have to be refunded the $84.75 difference and quit the service.

Larry Zetocka

[protected]

I paid CenturyLink $116.23 and they sent the payment to DIRECTV. DIRECTV said that they have never received the payment and that I needed to get ahold of CenturyLink and find out what happened to the payment. DIRECTV denies of ever receiving the payment and the bill is in excess of $ 238. This matter has been going on for over 2 weeks and has caused me to have so much stress that I had to go to the hospital. i would like to get this matter resolved and settled this with DIRECTV. If this matter is not resolved, I will get ahold of Mr. Peterson, Assoc. Director, Ceo and president or one of his staff members. I have bill and confirmation page to prove that I paid the bill.

I have been a customer of Direct TV for over 20 years. My account number is 388651. On the last week of August, our cable was cut. We called for repair. The repairman was supposed to be there on Sept. 9. We waited all day and no one showed. We called back. We are scheduled for this Saturday. We were told our bill would be adjusted for the time we were out of service. i FINALLY talked the woman on the phone into $30.00. That is all the adjustment we get for half a month plus our time of waiting for someone to show up that never did. That is an insult! We pay much, much more than that for half a month. I will more than likely be finding a replacement for Direct TV soon.

WATE Channel 6 has been off due to no fault of my own. Your negotiations with the other company has me not receiving what I contracted for. This has been going on for months now. I believe that Direct TV.AT&T should give a discount to me for the months not receiving what I am paying for and what I contracted for. Your company is in breach of contract. Your customer service seems to think that I should just stream or use my other electronics to get this channel. Not a satisfactory answer. I watch TV on a TV and only a TV. If I wanted to watch my shows on my computer, I would not have Direct TV. I have sent a letter asking for a response. Been a month at least and nothing. I am now researching alternative companies. Because even though "loyal customer" is bandied around, I do not believe this is true.

Direct TV and Netflix have been unable to resolve a contract dispute about carrying CBS's WKRG Channel in the Mobile, AL Area for months. Although some Alternate CBS Streaming channels may be available, they all come with a subscription fee. This is the first time I ever experienced a Cable Provider that was unable to resolve a contract dispute like this after such a long period of time. If it isn't resolved soon, I will be forced to change my Cable provider as I do not plan to miss the NFL and College games carried on WKRG. I will give Direct TV only 30 more days to get this problem resolved.

First we lost Fox 51 local out of Tyler Tx. and now we have also lost NBC 56 local. Directv claims it it the fault of the local channels and the local channels claim its Directv fault. We live in rural area at least 50 miles from Tyler Tx. The external antenna Directv offers does not have the range to pick up signal from local channels.

These disputes need to be settled! Have missed many sporting events for several months and now with football season starting will be missing many more. This is ridiculous!

We are paying the more money for less so please quit passing blame.

Directv/AT&T, if you can’t settle these disputes then you need to offer local channels from another area like Dallas Tx.

Tired of this s shell game that you’re playing.

What a shame when you have a valid complaint, you can't even contact a manager let alone a CEO.    I will be cancelling my service as soon as my contract is up.    Why would I call customer service to register a complaint about another customer service rep?   How ridiculous.    It would be really helpful as well if the customer service ppl spoke English that was understandable.   Had 2 different reps and both were very very hard to understand.   Horrible customer service. 

I have been a DirectTV customer for many years. In January, after I retired, I cancelled DirectTV as I could no longer afford the outrageous bills. I called on January 30, 2023 to cancel. After many phone calls I finally was able to return the equipment as the "return package" never arrived at least twice. I was finally instructed to drop them off at the UPS Store, which I did.

My account number is [protected]

I called AGAIN on Feburary 7th as I had received an email that I had not paid my bill of $160.55. I was told on my first call that I would receive a statement in the mail indicating the balance I would owe, however, this appeared to be the full amount! I asked them to 1) stop my autopay as I only was willing to pay the balance owed after my cancellation. They told me then that they would be putting a statement in the mail to me in the amount of $16.05 (estimated).

I called AGAIN on February 15th as I received another email indicating that I still had not paid the full $160.55! They again told me that I would receive a revised statement in 7-10 days and was sending yet another return "kit" for the equipment.

I AGAIN called them on Feb. 24th as I again received an email telling me I had not paid the full amount, etc. They told me that the revised statement would be mailed to me soon. They also gave me the instructions to return the equipment to the UPS Store, which I was able to do. They also told me that the revised statement for 4 days would be sent within 45-60 days.

SO...rather than EVER receiving the revised final statement in the mail, I have now received a damn collection notification from Credence. What the Hell?

I am no longer getting emails (thankfully) only because I changed internet providers also so had to change me email address.

I am sending a copy of this complaint to the BBB to ask that they also help me with this since I am getting absolutely nowhere with you. Please FIX THIS ASAP!

Debra Martin

10013 Bayern Ln

Johnston, IA 50131

Do not call and get direct tv., it is misleading/undisclosed added costs, be aware they tack on install fee for a yr., which they don;t even came to my house, and some other service fee of 15.00.

August 13, 2023.. I called and cancelled my account due to lack of customer service and there are no local news channels, sports channels due to a lawsuit with nextstar, and the fact that is don't get certain channels, sports anything or have to subscribe to get channels I watch. The added costs all add up and I think that is really crappy of them.

Will tell all my friends to do not get direct tv, call another cable company

Saw a promotion/ad for TV, Internet and Home Phone Service. So I called and got information on pricing and what TV package I could afford within my SS amount each month. I told this rep man Joe Lawrence what I was financially up against. I was told I would have to give either a credit card/checking account # before I could even sign up for this any package deal. However, I said, I could not give out this info. So I had to get a 1 time charge card at Walmart to get started, which was for $25.00/start-up fee). I asked for monthly mailing/billing. He really was not interested in this. However too, I did not know at that time that Direct and AT&T are joined together. (What a BIG MISTAKE THAT WAS for me.) Next thing I know Direct comes out to set me up. And low and behold I was told that AT&T would come out to finish setting me up with other (internet & home phone.) AT&T comes out days later than they were expected! Anyway, the price that was agreed upon was not what I was being billed (when I finally got my 1st bill.) Since then billing through AT&T has gone up EVERY MONTH. EVEN AFTER I WAS SUPPOSE TO PAY there WAS A LOT MORE CHARGED added. Since December (sign up), my phone, TV, Internet has been GONE WAY UP. I REFUSE TO PAY (I was told one thing), they have done other. SCAMMERS, SCAMMERS! Some one needs to do something about these corrupt Communication Companies. PS Even wrote to President of AT&T, and got no answer back! Its tells you something right there. They don't care about having an unhonest business!

Their equipment is garbage and their customer service is also garbage

They expect you to give personal banking information to people that are in other countries, their equipment shuts down for hours on end

I canceled their service in June, here it is end of July and I still haven't received any refund of the prepaid amount, looks like they are in hopes that I will come back to them, they are refusing to refund me my money

I have been trying to solve this problem since April 13, 2023. I have spoken with multiple customer service agents that assured me the problem was solved and obviously it has not been taken care of. Below is a timeline of these attempts.

3-31-23 Disconnect (per your website)

4-6-23 Discontinued autopay (email attached from AT&T verifying that I

stopped autopay)

[protected] Return equipment receipt received via email

4-13-23 1st $190 debit from bank acct

Called customer service

Told in 2 wks $376.59 prepaid Master card would be issued

5-10-23 no Master card received

5-12-23 2nd $190 debit

5-13-23 spoke w/Andy(supervisor):

*told I should have cancelled autopay; which I did.

*he said he removed autopay.

*I told him I did not want a prepaid Master Card. I want a refund

back to the account from which it was debited.

6-14-23 3rd $190 debit

6-15-23 spoke Alicia (super:#466318):

*original customer service rep made a mistake on refund

*owed 3 mos; will process refund 6-20 and it will post 6-22 in the

bank account-"Guaranteed"

*removed autopay

6 -22-23 no refund

7-13-23 4th $190 debit

still no refund

My sister authorized Directv that I could handle her account prior to the disconnect date 3-31-23. I also have a Power of Attorney. I did not enclose a copy because of the warning not to include personal information. Alicia tried to lecture me about this but it doesn't surprise me that there may be no record of the authorization from my sister. Customer service leaves a lot to be desired.