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DirecTV Customer Care Service

DirecTV, LLC

2230 E Imperial Hwy
El Segundo
United States - 90245

Customer Support Phone Numbers

+1 (800) 531 5000(Customer Service) 5 14
+1 (800) 779 4388(Hearing-Impaired Customers) 2 1
Work days:

DirecTV Complaints & Reviews

DirecTV / Billing

beckyjean on Dec 5, 2016
I called last month and made a complaint about Directv adding the sports package and HBO, and other channels to my account. I have not even watched any of those channels. The women told me that she would remove it from my lineup, and then this month I get billed again and I called Parker...

DirecTV / Bad customer service and problems

Denise Carol Rezny on Dec 3, 2016
I called on Friday night because I received a message on my TV saying that I needed to replace the cables as they weren't compatible. when I called I had to repeat that I was an existing customer on the recording 4 times then finally got someone, whose name I can't remember because they...

DirecTV / Billing/unauthorized credit card

jalevitt110484 on Nov 25, 2016
My deceased mother's card has been left on my account without authorization since back in December 2015. In addition I placed a complaint explaining I will not pay until that card is taken OFF this account. This has yet to be done. Also, I have made payments, and had a 0 balance from my...

Direct TV / Direct tv cable billing

e roller on Nov 20, 2016
On 7-17-16 a check was mailed to Direct TV in the amount of 63.30. # 5122. The bank deducted this amount from my account. Direct TV posted it as $17.24 not the amount of check. I have called them, sent e-mails, filed a payment dispute. They will not do any thing about their error. Now I get...

DirecTV / Billing department

Missshelby09 on Nov 2, 2016
Direct TVs Billing department took 71.10$ off of my credit card without my knowledge. My X boyfriend was the Account holder. I was only an authorized user. I made a payment months ago with MY credit card, That I only gave them permission to use one time. I told the gentleman to erase my cc...

Direct TV / Shady company

minimag1971 on Oct 6, 2016
I have finished 2 yr contract and decided to go to cabling, I ask to cancelled service and they were going to send me boxes to send equipment back, , and would send a finally bill after equipment was returned it was only going to be 60 dollars, , but without approval they took out 250 out...

DirecTV / Terrible service

Katrina Mendoza on Sep 28, 2016
Prices go up, fees appear and cancellation of terrible service costs up to $500. If you have had a TERRIBLE experience with DirecTV, sign this petition to make your voice heard! http://petitions.moveon.org/sign/indirectv-stop-taking?source=c.em&r_by=2518627

Direct TV / Damage claim - leaky roof due to bad installation

Justa86 on Sep 26, 2016
The satellite installer nailed a cable to my roof which came loose leaving holes in my shingles/roof allowing water to access damaging my ceiling. My satellite was installed on August 3, 2013. The installer put nails in my roof through my shingles to hold a cable in place. Recently the...

Direct TV / Samsung 4k tv and directv 4k service

Billy Bell on Sep 25, 2016
Purchase of costco tv/direct tvSeptember 23, 2016On friday, september 23, 2016, our family goes out to eat, and then to costco to shop. I go to tv area. The pix on the samsung 4 k suh hd tv just jumps out at you. There is a black man in a blue direct tv shirt assisting customers in the tv...

DirecTV / Unethical behaviour

brandondale on Sep 3, 2016
Brandon Niles account number with Directv is 32691628. We placed a downgrade request on April 22, 2016. we requested to remove the HD receiver with a stranded receiver. We were told that in order to downgrade and swap out our receiver, it would require a new 2 year contract. I advised that...

DirecTV / Upgrade

Rolando Lopez on Sep 2, 2016
My account number is 32270565 and for the last 3 months I've been waiting for an upgrade of my equipment. It started at the end of June, 2016 first appointment the company hired to do the installation told Directv that I canceled, I never spoke to the company. The second time the company...

DirecTV / Premier service

Criego on Sep 2, 2016
I submitted to DIRECTV$1200 a computer for repair service under the contract. After more than six weeks DIRECTV replaced my laptop with a $200 child;s notepad and called it "comparable" When I called to discuss this issue Customer Service stated that they could only EMAIL the technical...

DirecTV / Charging for ppv not ordered

shawnaanne on Aug 13, 2016
On 7/18/2016 I received an email from directv saying thank you for ordering pay per view. Knowing that I had not ordered anything I called customer service. I was informed that the pay per view ordered was (porn) an adult channel via remote on our downstairs living room in the early...

DirecTV / WTVA Blackout

Lorna Holliday McGee on Aug 11, 2016
Directv and WTVA (Heartland Media) are in a contract dispute, WTVA HAS PULLED ALL OF ITS LOCAL PROGRAMMING. Until the end of this dispute or at the end of this dispute, I think Directv has a responsibility to reimburse customers for loss of service due to thIs WTVA Blackout. Directv ha...

Direct T.V. / Sam's club card for signing up for direct tv.

Denise Crank on Aug 8, 2016
I signed up for the direct tv thur Sam's club, and was told I would get an $300..00 card no problem I qualify for this, I did exactly what I was surpose to do and have I sign up for 24 months agreement, . It's been 3 months no card no email no nothing, but a horrible time run around, lie...

DirecTV / Satellite tv service

Meisha Cobb on Aug 5, 2016
I have been offered free promotional premium movie channels multiple times by this company. When I call in to dispute charges and changes to the bill they tell me they will credit my next bill. I have had these quote free promotional deals added to my bill multiple times have had to...

DirecTV / Scam and ripoff

roye456 on Jul 26, 2016
I was with Dish TV, and my phone rang sometime in February 2013 and the man on the other end said he was from Direct TV and that he could save me a lot of money by me switching over to Direct TV, he told me that Direct TV would pick up my last bill with Dish and that my package would only...

Direc TV / I sent a check from my bank on 05, 02, 2016, they say I did not pay.

4232cabot on Jul 26, 2016
I sent a check from my bank on 05, 02, 2016, to pay $150.00 on account #88640422 my asst. number is 886442 as you can see I added a extra (2), they say I did not pay. I have sent proof by mail that the check did go to them with the wrong number/ nothing. I will send you my the information...

DirecTV / No show Installation

The Bradley on Jul 12, 2016
On June 21, 2017, I ordered DirecTV. DirecTV required payment in advance of $139.21 prior to providing installation dates. After taking my money, I learned that the first available installation date was July 2, almost two weeks out. I was dumbfounded to learn that in this day and age it...

DirecTV / NO CALL NO SHOW INSTALLATION TECH! False billing fees - Overcharging

autumn1969 on Jul 6, 2016
I called to get Direct TV installed (I had this service once and wasn't a fan but was in an area that offered no other options) Everything set up and fees for installation paid I await the tech only to determine at 7:30pm he is a no call no show. I drudgingly contact customer service - you...

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