Midas
Reviews and Complaints

Repair Order Number 0777876. Originated 05/21/2022 at 11:18 am Saturday. Store in Scottsdale Arizona.

Nathan Gonzales - Manager

2428 North Scottsdale Road

Scottsdale, Arizona 85257

[protected]

Service Writer Nauman Hayat

Brought my 2013 Toyota Tundra in for two Catalytic Converters to be replaced. They were recently stolen. At the repair shop for three hours while they located parts. Stated they would arrive between May 30th and June 3rd. Told to pay up front before they could order the parts. Total for parts, labor, supplies, and taxes was $3, 521.96. Paid with my credit card at 11:17 am on 05/21/2022. Card was approved and billed immediately. Received a call on Thursday June 2nd 2022 at 12:05 pm from Richard that my parts were in and I should bring the truck in at 09:00 am on Friday June 3rd to have the repair done. I brought the truck in at 09:10 am on Friday June 3rd 2022 and dropped it off with Joe. They said they would call when it was done. Received a call at 2:25 pm from Joe on June 3rd stating that the parts ordered were all wrong and they did not include the oxygen sensors. I went to the repair shop to get my truck back. They said it could be two or more weeks for parts to come in. I said to cancel the order and refund me my money. They said the manager stated it could take 5 to 7 business days or long to get my full refund on my credit card.

This is not acceptable and I want my money refunded right away. I do not tolerate incompetence and ignorance. I will never deal with Midas again. I am now filing formal complaints with the State of Arizona, The Better Business Bureau and The Arizona Consumer Protection Agency. John T Roberts

Made an appointment on 5/23/22 for service the morning of 5/25/22 for replacement of two turn signal lights, an oil change, and the purchase of 4 tires. Dropped off the vehicle at 9:20. At 3pm I called and was told my vehicle has not been worked on yet but would be next. At 4:40 I stopped at the shop and was told that they didn't get to it. I told them that this is unacceptable and asked for me key back and I will not be returning for any service of any kind. This store should probably stick to just mufflers.

I probably should not have scheduled in the first place because last July after service, the tire pressure gauges were not working and when I called the manager, who I believe is the same person I dealt with today said to get a magnet to reset. Did not offer me an alternative nor did he today.

Hello so today I had an appointment at 5:30pm May 23, 2022, that was made on Saturday May 21, 2022. I arrived at exactly 5:30pm and I was turned away by the employee working he stated "I'm going to have to reschedule you because I only have one tech" I'm very upset I work full time and I'm a full-time student so it's hard for me to just "reschedule" I understand being understaffed but that's the reason for appointments. I also drove 30 min in 5 o'clock traffic to be turned away and with our gas prices today I can't afford to just waste gas.

MIDAS What a RIP-OFF DON'T GO TO MIDAS THEY ARE RIP- OFF ARTIST

I brought my car in for an exhaust leak today and I was called at 1:17 to tell me that the fix would cost me 470.21

At 2:06 I was called and told that the car was fixed Note the TIME: 1:17 Called to get ok to fix 2:06 was called that it was done, A total of 49 minutes and they charged me $372.59 for labor to install a couple pieces of flex pipe WOW. total bill $470.21

SO let me put that into perspective they charged me an effective hourly labor rate of $456.23 an hr. labor rate (49 minutes for $372.59) 1:17 called to fix 2:06 it was done = 49 minutes I have the call log record to prove it

What kind of sum takes that kind of advantage of a senior citizen shame on you pond SCUM

Next time someone says support your local business boy will they get an ear full.

I don't even think high end like a Porsche dealer labor rate is $450.23 per hour

Midas is a Group of pond SCUM, greedy pigs that don't care about the people or the elderly

They only care about how much they can fill their pockets!

I will also report them to the Better Business Bureau and any media I can face book, twitter, as well the Bolingbrook Mayor on such business practices that goes on in Bolingbrook in this town,

We took our truck there on 4/29. We called in the morning and they reported no wait time and they could see it right away. The truck got up there and we had to pay to have it towed. My boyfriend told them what was wrong, tire rod and he thinks auto zone gave the wrong parts. They discussed it and we were qouted under 300. They never worked on it. The next day, he goes there and had to come back bc they couldn't get tires off. He had to go and help take off the tires. At first Midas said that they has the wrong parts but he took the box up there and they said wrong parts so he went back to auto zone but they are saying right parts. He goes back to midas said never mind they were the right parts. They waited over 24 hours to work on it due "to wrong parts but they were not wrong". I called and midas said he didn't work on it bc they were waiting for parts for my bf to come back but he was there watching them work on others cars and midas didn't know that. He never had to bring parts so they guy lied to me. He than told me it will be over 400 when yesterday it was under 300. They never had us sign anything until I demanded it due to prices kept changing. When I compliant about the price changing he told me I could come and get the truck . How is it my fault the truck was over there over 24 hours and no one told us anything accept we had wrong parts which was a lie? They thought they had wrong parts and sent us on a goose chase but yet had the right parts the whole time and couldn't take tires off?! But I have to get my truck that I had towed up there? . When I asked them how he does breaks or tires without having the right parts, the worker at midas tells me that are not a tire place? This was the worse service ever and we had to run all around and do things bc midas couldn't than you increase the bill and tell me to come get the truck ?

I took my nephew's Toyota 4 Runner 2003 to the Midas shop at 305 SW State Route 7 Blue Springs, MO 64014 on 03/10/2022 to get an alignment. Once the service was completed I paid and left. I was approximately a quarter of a mile away and I released my grip on the steering wheel to find out how well the alignment was done. The vehicle drifted to the right causing me to come close to the vehicle that was in the right lane. I then took the vehicle back to the Midas shop and told the shop manager what had taken place. I told the shop manager that he can drive the vehicle so that he can see that I am not lying. The shop manager told the technician what had happened and he stated," I did not know if it would take because of the right suspension". I asked the shop manager why wasn't I told about the suspension problem before the alignment was done. He told me that I can get the right suspension done somewhere else and bring the vehicle back. I would like a full refund. Thank You

James Dumas Jr.

Batch#; 069001 REF#;[protected]

03/10/22 RRN [protected]

Invoice#; 3411 14:27:44

APPR CODE: 032630

AMOUNT $158.10

Transmission flush so I had a 2 o’clock appointment to get a transmission flush two hours later they called me saying my transmission drain plug is stripped and that and they could not do the flush then they told me it would cost $1300 to get it fixed I was under there doing the oil change two weeks prior and then bolts were not stripped

Took car into Midas Westheimer Rd., Houston TX., for repair work. The invoice lists the work performed as (2) suspension strut and coil spring assembly, with no detail on parts replaced.

After the "repair', the car began shifting erratically and would not engage in gear. Turns out the driver’s side axle was not seated properly after the repair, causing a leak in transmission fluid that resulted in burnt clutches and steels. Additionally, the passenger’s side axle had to be replaced due to the CV axle nut being cross threaded, which damaged the CV axle.

The repair bill to fix the damage was $6,020.85 for what should've been a $900 repair.

Midas denies any fault, saying they "don't do axles". Though removing the axle is not a normal part of a strut replacement, it is a fact that the axle must be disengaged to get to the strut/control arm assembly on a Ford Escape. So, they "don't do" axles but had to work with the axles to get the struts replaced.

The worst part of this entire experience has been the complete lack of response from Midas. The manager denies any responsibility and told customer service the issue had been "resolved". Clearly it has not. The Customer Service department has zero authority to solve anything and they're "not allowed" to give out any contact info for higher level authorities. Customer Service continually tells us to contact the manager which does no good since he denies any responsibility. No accountability at any level which is obvious by the number of complaints filed against the organization.

The damage is done and Midas/TBC Corporation has no interest in standing behind its work. Not one person from the Midas/TBC Corporation has had the courtesy to apologize. Not one person has returned a call when they said they would. Not one person cared or tried to help. We weren't expecting a refund, but we were expecting a call from someone so we could share this costly story.

It is clearly an organization uninterested in customer service. We will never take any car to any Midas or TBC location.

I have been going for some time now, and its haves always been something.

Back in June of 2021 Anthony was the guy in the being at that time I felt as if the prices were to high then for the work that was being done. At first Anthony wanted me to almost 800.00 dollars for that work which was Oil change, Ball chain that's up under the tire that deals with steering wheel for both sides now keep in mind I only got the left side done because it was too much money. I believe I had to get a wheel alignment to that's how Anthony wanting to pay. Keep in mind that I had made that appointment over the phone so that meant my oil change was at a discount after that is when Anthony came down on the price, but it was still too high, so it went from 800 to 600 to 432. to 373. I think you will see for yourself. So now I get to the point of way I am writing this COMPLAINT I have deal with three different people from June 2021 to December the 17-2021 was the second person that give me the date for 12-17-2021 date for my car to get fix. Dave was the second person now when I got there Anthony was not their it was Dave that gave me a price that was 1, 730. and something I though he had loss his mind, I said that I have a price that Anthony had given me Dave wanted to tell me that the price had went up and I said I have nothing to do with that this is the price I have from Anthony. So, he came down 200.00 from 1, 073. to 373. something only to say I couldn't get my done that day even though I had appointment after being there for 12:30 in the afternoon to 1:45 in the afternoon now I have a new date which is the 12-22-2021 or the 12-23-2021.
Now I am with the three persons name Erin well do the work which is Ball chain for the right side and rotors and brakes pads, alignment and free oil changes that was giving from Anthony because of the long went. By the time 12-28-2021 my oil light came on that was on a Tuesday I call Erin, he then told me to bring my car in after getting off the phone my check engine light came on by then my car started to hesitate to drive, now I have to get my car towed to Midas now keep in mind that I just got an oil change Erin had to put four more quarts of oil in my car, because the oil was leaking around the engine that's when Erin said that it is a recall on my car after all the money I paid out to get my car fix before my exception so my car can pass. Okay I need to go back all three of them did not test drive my car. Once Erin put the oil in my car, he said that I can drive home I said are you sure his response was yes because his test drove my car when the only thing, he did was bring the car in to the mechanic and back to the front asked door that is not test driveling my car. I ask him two more times are you sure he said yes. I get in my car to call Kia deal to see when I can bring my car for the engine recall they said [protected] as of now it still there. I believe that they knew that there was a probably with my car and they keep taking my money. Erin did pay for my car to get told from three mins away from Midas and pay towed to Kia deal. I want to say there a problem that this keeps occurring at your Midas shops. I do not have my paperwork on me it is in my car.

LaTanya Blackwell,

On (Wednesday) - September 1, 2021, I went to the Midas at 4001 Guadalupe St. Austin TX 78751, [protected] to get an oil change on my 2008 Infiniti EX35. The oil change was not due yet however, I wanted to get it done early due to going Houston, Texas on (Saturday) September 4, 2021. While waiting on the oil change service Eddie Rodriquez (Store Manger) called me outside to show me issues with car. He pointed out a nail in rear passenger tire and I declined service as have tire plan with Discount Tire Company. He then stated that I need Steering Suspension repair. He showed me a oil drip on the front axil, I told him I didn't have any oil leaks in my driveway ( Had recently power washed driveway). So he states that it will cause me to have trouble steering the car? I was not convinced and Walker Ranger says don't have to see leaks something about hydraulic pressure going out?

Eddie Rodriquez got on telephone and supposedly called three different companies for Steering Suspension part. He verbally gave me three quotes, all the while they telling me it needed to be replaced. I agreed to have service done and they told me to use SNAP agreement or Midas Synchrony Bank Credit with no interest for six months. Rodriquez stated I had to use card in order for him to order steering suspension part and it would be paid for in full. He told me when the part came to the store he would call me to set-up date to get repair done! I paid the $44.30 for the oil service, the only service done on 9-1-21.

I returned to Midas (Thursday) September 2, 2021 because my Maintenance service light was on. The technician tried to reprogram the service light and after over 30 minutes was able to get it turned off. The next day (Friday) September 3, 2021 the light came on again and he was able to turn off. On (Saturday) September 4, 2021 the Check Engine light came on in (Elgin, TX) and would not go off. I had to drive to Houston worried about if my car was going to make it there and back to Austin.

On September 6, 2021 (Monday Labor Day) I returned to Midas and was upset about the lights on car. The store manger got rude and told me they didn't have anything to do with this problem I need to go to Emission Repair Shop. I verbally told him that since they couldn't correct a simple thing as sensor lights to cancel the upcoming Steering Suspension Work Order. I have not been contacted by anyone at Midas since 9-6-21.

On 10-8-2, I received a billing statement from Synchrony Car Care Credit for $2, 000.74, the amount for parts and labor of Steering Suspension Work. I contacted Synchrony and verbally told them the situation and put in a dispute for the charge. They informed me they would contact Midas and let me know of the decision within 90 days.

I contacted Synchrony again 11-29-21 to see if dispute was resolved. They stated sent me a letter on 11-24-21 in favor of Midas? Contacted Synchrony 12-6-21 to notify hadn't received the letter at that date, requested send the letter to me again, also asked to speaker to manager to see what Midas was claiming they repaired. Never spoke to manger on hold for 45 minutes.

Contacted Synchrony 12-20-21 to let know still hadn't received the final dispute letter and requested send it to me again. I spoke to a "Nicole" to put the billing back on dispute status as now I got a payment due bill for 1-8-22.

On 12-20-21, I decided to contact the Midas store and called and asked for Eddie Rodriquez and Walker Ranger but was informed by "Tyler" (store manager) he would not give me his last name that they no longer work for Midas? I explained to him the situation and he said he didn't have authority to reverse charges had to consult his boss.

on 11/26 /2021 i called your store at 851 n shadland in indianapolis, i spoke with a guy name jesus, at which time i told him my brakes where going to the floor, i ask him if he had time to look at it he said yes, i told him i would have to have it towed there because the break where going to the floor, he said fine he would check it out and let me know how much 2 hours later he called and said the problem was the brake line needed to be replaced, told me the cost after my vet discount was$410.00 i said go ahead and fix it, they called me back said it was ready i went to pick it up and left got 1 mile from there and it felt like the brakes locked up i said to myself they must not have test drove my truck cause they would have felt this or either they did drive it and decided i wouldnt find out until after i paid them and left, i pulled over and called jesus he said bring it back i said it to close to time for them to close so i was close to home i would drive it home and take it back in the morning, when i took it back the next morning jesus was not there the mgr drove it 2 minutes came right back and told me they felt what i felt but i was going to have to for any additional repairs at which time i said didnt i pay for a brake inspection he said yes but this is something different, at which time after handing $410.00, 10 hours ago and my truck not being able to drive out of the bay, i got upset like anyone would and told them how wrong they where and you just cant take peoples money, at which time i went outside and called the police they agreed with me and told me it was a cival matter that i have take you guys to court at which time i called a tow truck because the brakes where stuck again, went to get something out of my truck thats when i seen that whoever moved the truck broke the button that tilts the steering wheel.instead of me going back in there and causing a seen i took a pic, i end up taking i to your other store at 8611 pendelton pike who i normally deal with but they couldnt get to it until monday, spoke with josh over there explain what happen and he said the same thing they should have told me everthing that was wrong with the breaks, i feel like they broke something or at the least fell to inspect which talking about my brakes makes it a safety issue, all i want is my truck fixed i am a disable vet i get $750 a month your store took over half of the that and gave me my truck back not able to move, if you agree with this we need to go to court cause there is no way no one could say this is my problem, p.s the store at pendelton pike took me having to have it towed back up there 5 times in one month for a different problem and i waited but when they gave it back it was fixed,