Makro Online
reviews and complaints

Hi, I purchased a camp master gazebo order no-MAK2758783. It was for camping trips. When I opened it had a small hole in the top. I phoned the call centre who said I can return it but I was on holiday in the bush and couldn't do that until I get back. She also I advised that I couldn't use it, but what must I do leave my kids in the sun and then we had a storm. I needed to use it.
Please advise a way forward.
Thanks
Jamie-[protected]

[protected]@Centurion, Cannot shop here again. Went here for black Friday specials which were not existent. The sales lady did a stellar job of convincing me to buy the more expensive options. I then asked her about the BF specials as I was now spending way more than intended. She spoke to the floor manager who blatantly refused to even acknowledge me, let alone greet me, he literally ran away from us. It was such an embarrassment for the sales lady who bowed her head in shame. Typically these store managers think they are above all else.

I am just a drop in their ocean, however will not shop there again, it kuk!

I bought this bicycle and is faulty, no one can help in makro at Ottery branch I am waiting here for 2hrs now, if the bick can't be sorted can I have my refund

Absolutely shocked to hear of your disgusting treatment of Kat Bailey and her child. How can a young mother with a child in a sling be considered in the children under 16 category? How removed your company is from logical reasoning and treating individual cases with some rationale seems beyond belief. I fully support changing corporate dinosaur mentality and will support a boycott of your company #shame on you Makro!

The above-mentioned machine was bought on 21 November 2018 during the Black Friday specials at the Makro Germiston, at R1999.00. Since buying the machine, I had returned it more than three times due to its inability to start, smoking. The machine was entirely used for personal purposes in my yard.

On 26 November 2018, it was booked in for assessment and it came back that I should pay R517 for repairs. I did, but the same problems emerged soon afterwards, and I took it back on 8 March 2019 for assessment/repairs. I also clearly indicated my dissatisfaction and disillusionment at this product; and I wanted my money back (refund) or replacement. All of these failed and I was forced to take the same problematic machine home, further exposing me to health hazards. My please for refund or replacement was never entertained despite my explanations we were exposed to this machine, but the will of profit prevailed at all costs.

For the better part of 2020, I did not use it because of drought conditions and when rains started pouring beginning of November 2020 I was also tempted to use it to cut the grass in my garden. On 8 November 2020 all attempts to start the machine were fruitless as it could hardly run but smoking was blowing from the machine and it could not run/move an inch. I left it stationery for some hours to allow it to cool off in an anticipation to continue working but all in vain. It suddenly caught fire while standing next to the tree and I used water to extinguish it. Had I quickly stored back in the garage as I always did my house, clothes, cars and so on could have burnt down due to the same lawnmower I had been taking back to Makro Germiston.

I took it back on 9 November 2020 and it was rebooked for assessments even though it was clear that the fire burnt down the erratic machine. On the 13 November 2020, I received a call from Makro ordering me to pay over R3000.00 for the repairs of the burnt machine. I found this very ridiculous and uncaring of the store as all the records on the machine were available to make a proper decision. The supplier is after the profit and not caring for client; and I am a client of Makro and not for the so-called supplier. Thus, I humbly request Makro Germiston to refund me or replace the machine as it was still within the warranty when it got burnt.

I am hoping for an immediate action regarding this issue.

I can be contacted at [protected], for further information, if required.

Thanking you

Victor Tshikotshi and Mahlako Masemene

I submitted a claim on 25th of november 2020 regarding the repair of my refrigerator the freezer unit is not cooling or freezing it's a door in door 659lt unit. The person I spoke to whom took down all my details said 3 to 5 days for a repair person to come out to repair. I did tell her it's urgent as all my food is going to go bad. I also ordered food online due to month end I order in advance, food is going to be delivered today and tomorrow what do I do with my food give it away. I did not expect a 22k refrigerator to suddenly stop working. What I would like to know is who will reimburse me for my food that now had to be thrown out, also what warranty is this that one has to wait up to 5 days for repairs. Why are the customer not advised when we take out the warranty that the turnaround repair time is a week. I have taken pictures of all the stuff that is getting thrown out due to going bad and also stuff that is now going to be given away. I have all my proof.

My makro card: [protected]
Name: S Naidoo
Warranty barcode: [protected]
Model No: GC-J
DESCRIPTION: LG Door in Door 659lt
Cont: [protected]
Purchased Makro Amanzimtoti
Item barcode: [protected]

Purchased a sinotec television 6 months ago and lines appeared all across the screen I called makro and they advised me not to bring the television back that a technician would come and access within 4 to 7 days and if not repairable on site they would replace with a new television. 7 days later no technician came or called. I called makro again they then advised that I should bring the television in. I took the television in and they did not want to replace it. I'm very disappointed with makro's after sales service! I will not ever purchase from makro again!

I purchased a Skyworth 65inch TV from Makro Centurion, the TV seemed completed normal and new when we removed it from the box packaging however, when we switched the TV on it only reflected two vertical pink lines and what seem to be an internal screen damage. When the TV is switched off there is no signs of any damage. There is no cracks, scratch marks or any impact damage visible on the TV to proof any signs of customer negligence, yet we were told that the TV first needs to be assessed before the TV can be replaced or refunded. Makro staff and management when I arrived with that TV this morning you all agreed that it's impossible for it to be customer negligence as the TV had no signs of external damage, everyone agreed that it seemed like an "in box damage" but yet you guys refused to help me get this matter resolved urgently. I was told to return home with the TV and someone will come to my home to assess the TV or I could leave it in store and wait for it be assessed by end of next week. We opted to take the TV to Skyworth head offices in Midrand, which was of no good to us and they also could not [censored] the TV and needed to book the TV in for further assessments and I now need to wait another 7 working days for an outcome to this query by then the 14 days exchange and refund policy would lapse. Makro staff and policies are so contradicting as on the website it states "Makro or the manufacture's technician will assess the product withing 2-5 working days", in-store we told 48hours, at the manufacture's 7 working days so can you people please get your facts together as this is completely unfair to the consumer.

@makrocare@makro.co.za As a customer I am extremely disappointed that the 14 days exchange and refund policy was not applicable to me, I am disappointed that you staff could not trust visible signs or the word of a regular customer. It is sad that for a purchase of such high value I was pushed from pillar to post to try and get this resolved as a matter of urgency and no one from Makro could extend their assistance. If you cannot trust your customers, please kindly advise why wasn't the TV opened and tested in front of us in the store on the day of purchase? It is highly possible for items and goods to be damaged while be packaged, in transit or even in the warehouses, why is only that the customer is judged unfairly and assumed to be the one at fault. Honestly, a person is not going to spend close to R13k and accept a damaged product you can surely expect that person back in your store immediately. People don't have money to waste and such items are always handled with extreme care, stop assuming that everything is customer negligence. I took a sealed box home, removed it from its box and packaging there was no visible signs of damage until I tried to switch it on.

Between 08/05/2020 and 09/05/2020 I bought 3 of these android boxes.
All 3 started to give errors when I stream and I took 1 android box back to Makro and explained to them what happened and also printer out the errors to be attached to the documentation so that the department can understand exactly what errors I talk about.
I received an SMS on 13/11/2020 stating that the unit is back at the store and ready for collection. When I got to the collections department I was told that the unit was only replaced with a new one.
Penelope who assisted me on13/11/2020 was also the lady who did the booking of the device on 09/10/2020. I told her that I don't want the device back and would rather take a different make android box. She spoke to the department head and he stated that he is not willing to credit me the 3 android boxes so that I can take a different make as the Skyworth Android Box has been discontinued.
It is not my problem that it has been discontinued but now I have to use these defective boxes and in total it has cost me R2547.00. This is really unacceptable.

MAK2753837 is the order number.
I have no idea what to do anymore with Makro I have called them over 15 times. Chatted online over 7 times enquiring about my order. Called the store. All I want is someone to help me deliver my oven. It's all form of income that I have, and without my oven I am unable to bake and sell my goodies. My story is too long to type all I want to know is when will my order be delivered.
That's it and that is all I want help with. No one at makro cares no cares about the money spent on phone calls on emails. Makro I paid you the money for my oven all I ask is that you do the decent thing and deliver the oven to me. I am not a rich person and I have no other way now that's why I purchased the item from the store. I beg of you please just deliver my order.. Will someone just have a heart this is my bread and butter and I have a family to see.
Regards
Zenobia de Kock
Zenobia.[protected]@gmail.com
[protected]

Good morning,

Samsung confirmed that the fridge that we purchased on the 2nd October 2020 has to be swopped with a new unit.
I have spoken to Makro on Friday regarding this issue.
We purchased ove R61 000.00 of goods on the same day and need this fridge as a matter of urgency.
Our Ref. number is 2225782656
This is really not good service

Months ago I reported that my 49" HiSense TV had stopped working. I bought it from Makro in PE. The technitions have written it off and confirmed that it needs to be replaced. However, we live in George and Makro will not collect the TV anywhere near here or deliver the replacement. We have to replace it with some other TV as it is no longer in stock. This is already costing us money as we have to pay in to get the equivalent type. Now we are told we have to go to the PE store to deliver the broken TV. But it is far for us to go and expensive. This problem is not our fault but Makro is making us fix it and not being supportive. We have had to phone and email numerous people to even get this far as no body calls back with an answer. But today we have been told that Makro cannot help us. Your product was faulty and now bad service too. Even a pick-up/delivery point in George was denied. I am bitterly disappointed and will not trust Marko again if this is not resolved.

I bought two watches online in May 2020. I returned one watch, I eventually received a refund invoice in July 2020. I was supposed to get a refund of R699. To this date I have not received a refund. I have repeatedly phoned and told it will be escalated, just passing the buck. When I ask to speak to someone in finance or a supervisor, they drop the call. Eventually last week I spoke to a supervisor, who promised he would look into it and email us a response within 24 hours, of course days later still nothing. This is fraud and I will be taking my complaint to the Consumer goods and services Ombud.

My wife and I returned an item to MAKRO.

We were promised full compensation within 2 days.
It's been 11 days.

MAKRO Cape Gate refers us to their head offices.
The Head office refers us back to MAKRO.
Their call centre drop the calls.
Their email department say they will return with a call, then have the phone ring once - ONCE! - then they end it and send some crappy email telling us to go to the store.

We've been there SO many times!
We've wasted near R300 on phone calls!
We've wasted money on petrol driving there - and it's Not near by!

In an industry where products sold are by and large the same, it is service that sets companies apart.
MAKRO's service is abysmal!

Some even ask questions re their own systems, as if I work there and have been trained to know their lingo and jargon.

11 days, pass the buck, empty promises, dropped calls - this is pure theft.

I want my money - and NOW, I want to be compensated for time, money spent on airtime and petrol - and rent: for holding MY money hostage.

In March I Ordered a breakfast set, in April I discovered that my order was canceled was told in 10 day it will be refunded called 2 weeks later only to find out that the process of refund was not even done, told the lady at customer service that I want my money back she said a week is all it will take to get my refund I've been waiting, now everytime I call the stories keep on changing. Never have I ever dealt with such in competence. Mxm

Makro must be the worst business to return or repair any item at. I bought 2 lounger cushions that I found are too small. I have been in the que to return them for 45 minutes now! I have experienced this slow service everytime I bring something in to repair, it is not a Covid problem! It's a Makro customer service problem.

How can it take more than an hour to assist 5 clients with returns/repairs. This while there are staff chatting in the isles all over the store. It must surely be possible to be more effective with this process in today's day and age?

We bought a defy tumble dryer and washing machine 30 may 2020. We used the online shop (limpopo) we were informed that the products is in cape town. Arrangement were made and we received the washing machine damaged!
Since 30 may 2020 we struggle to be refunded and with numerous phone calls nothing happened, still waiting almost 3 months for our money back as we requested a refund on both appliances. This is really not good.

Online order #mak2565958
Online order #mak2565846

Ref no. 376923
Order no. [protected]
Order date 31.7.2020
Delivery date 03.08.20

On Aug 03, 2020, I received online delivery items from makro, in that I have not received frozen chicken worth Bt. 90.54. I have contacted makro customer care centre and every time they say that tommorrow they will deliver the missing item. Till date nothing has happened.

I have cancelled an order in May 2020 and requested for a refund but till today i have not yet receiced it.I was phoning the call center from May, spending much money on the phone calls and been given a run around by call center agents and not provided clear guidance on how and when i will be refunded .
Please refund my money as i deperately in need of it and its almost four months now that i was waiting.

please pay me back

Thanks
herbert ngwana
[protected]

On 17/7/2020 I ordered and paid for the item online.
On Monday 27/7/2020 I followed up, as I did not receive any feedback yet.
I phoned the call centre and decided to use the chatbot Whatsapp option, after doing so it confirmed that the item had already been delivered.
As I had not received it, I immediately contacted the call centre again, and they confirmed that they do not understand the response as the item had only been collected that day by the courier Wumdrop, and it would probably be delivered on the same day. I was not given a reference number for my call.
I did not receive anything on Monday.
Tuesday I phoned again and spoke to Karabo ref number was only provided upon my specific request number 902824. She confirmed that the courier tried to collect the item and the item was not ready previously. But that they have now collected it, and that she would trace the item, and I would receive an update via email on the same day.
I did not receive the promised update.
On Wednesday I phoned again and spoke to Loiso. I used the same reference number. He made me hold on for over 10 minutes while he was trying to trace the package, then came back to ask me to hold further, which I was not prepared to do, as I had already wasted over 40 minutes of my time in total on the phone trying to track this, and I was carrying the costs of all these phone calls. I asked him to phone me back, and he said he could not as this was an inbound call centre only. I had already lost my temper by then. He promised to phone me back within half an hour. He was going to refer this to a consultant.
As expected, I never got the call, or any emails.
On Thusday I phoned yet again. I asked to speak to Loiso again, as I was not going to repeat all of this again. The lady asked the reference number and did not transfer my call but instead said there was an update and proceeded to read it. I already told her I was annoyed as no one is keeping their promises. She said that Michelle made a note late the previous afternoon to confirm that the safe was picked up by Wumdrop on Saturday 25 July and that it would probably be delivered this week. I asked for contact numbers of the courier and a waybill number or something to help me track this item. She could not give me any details. I told her that it was of no help to me.
I then tracked down a contact number for Wumdrop Cape Town on google.
I phoned them and explained that I was trying to track the item. Londi confirmed that they do not have the safe. They went to Makro Cape Gate on 21 July, and Rowen at that branch confirmed that they have no such order. The order was cancelled. They left without the package.

By the time I phoned the call centre again, I asked to speak to a manager, I was asked to confirm what it was in reference too, Isaid I was tired of being sent from pillar to post and I want to speak to a manager. I want my safe today, and I want to speak to a manager now or have him/her call me back. I was shouting more than talking by then as I felt that the consultant was trying to prevent me from complaining to management. She then said, that she just spoke to me, I told (probably shouted) her that I tracked down the courier and they do not have the package. She asked me to hold while she transfers me, which I think was a lie, as I was still holding on for a couple of minutes only to then get prompted by my cellphone provider that I was about to run out of airtime.
I got disconnected, and while they have my number, and know that I am irate by now, no one has called me back.
Now I am wasting more than 30 minutes typing up a detailed description as requested.
I want my item delivered today.
It is unacceptable that you do not keep promises, can't phone back (so your valued customer has to carry the cost and frustration of following up on your bad service).
This is not getting attention.
According to your records it has been delivered so no one is following up.
The courier is not following up and they don't have the item. According to them the order is cancelled.
So everyone is happy except the customer who bought and paid for this item, inclusive of delivery... and still have nothing to show for it except frustration

Ofcourse I was thrown out of your system and the complaint did not go through, so here I am repeating myself again...