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Lumber Liquidators

Lumber Liquidators, Inc.

3000 John Deere Rd.
United States - 23168
Customer Care
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Lumber Liquidators Complaints & Reviews

Lumber Liquidators / They mislead customers and don’t tell them about the procedure of the installation

Reviewer92621 on 2015-11-05
The company Lumber Liquidators installed the floor in our house, but after a year, the floor started to fall apart. I took photos and sent them to the manager. He told me that he couldn’t help and asked about some test, which they have done before installation. But I remember that they...

Lumber Liquidators - Texas, Corpus Christi / Casa de colour oak flooring

rox2 on 2015-10-29
I feel bad for the very few good reviews for lumber liquidators. They have just had thier product installed and it looks beautiful. Wait until a little time goes by and it warps or buckles. Lets see then when they are denied any action how happy they will be. LL will find any excuse not to...

Lumber Liquidators - Louisiana, Harahan / Flooring and installation

Reviewer48397 on 2015-09-07
Wasted $5000+ dealing with these clowns. Not even sure the installers they sent are even licensed. I don't know how they stay in business seeing as I have never seen any positive comments anywhere. Simple job: replace floor in very small bathroom and install laminate on stairs. Where do I...

Lumber Liquidators / Bellawood Flooring

Reviewer55100 on 2015-09-01
We moved into our new home April 07. Bellawood light ash floor with 50 year warranty from Lumber Liquidators was installed just prior to moving in. Last year the floor stated to fail. The softwood grain in the floor is sinking leaving holes and empty spaces in the finish. I contacted...

Lumber Liquidators Cork Flooring / Deceptive Representation of Product

Roey on 2015-03-05
In 2011, we purchased cork flooring for our new home. We chose from the sample in the Lumber Liquidators (LL) showroom. They displayed flooring with a layer of cork laminated to a wood base. The total depth of the product was about 3/8 to 1/2 of an inch. This is what we were looking for...

Lumber Liquidators / Auburn Acacia / Complete flooring failure

RickGru on 2014-06-17
I purchased hardwood flooring from Lumber Liquidators and also had them do the installation work for our home. I worked directly with the General Manager of store 014 to purchase install and also finance through Lumber Liquidators. The flooring was installed after the required acclimated...

Lumber Liquidators Store #47 - North Carolina, Raleigh / Keeping my money after cancelling order

sbullock on 2014-04-09
Drove approximately 170 miles round trip to store and evaluate/price product. Jason, store manager, was very nice and we purchased lumber. Approximately 2, 500.00 cash paid to store. We were told no shipping. When they sent the electronic invoice, noticed shipping charge and so called the...

Lumber Liquidators / unfair and deceptive practices

taylorhathcoat on 2014-02-14
I purchased flooring from Lumber Liquidators not knowing anything about home improvement. I was concerned that my preliminary measurements were not accurate and was assured that their vendor would take accurate measurements. The vendor did in fact take accurate measurements, but the amount...

Lumber Liquidators - Massachusetts / Inferior Product

aminv on 2013-10-29
am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company’s Chinese oak flooring products. These products allegedly include the Virginia Mill...

Lumber Liquidators - Missouri, Chesterfield / Warranty denied

Chesterfield Mo on 2013-10-18
DO NOT EVEN CONSIDER BUYING FROM LUMBER LIQUIDATORS!!! I never write about companies, but this company SUCKS! This has easily been the worst purchase experience I have ever had. There is absolutely NO customer service. They sell crap and lie about how well it perform and how great it i...

Lumber Liquidators - New York / Warranty not honored

Tom Kennerup on 2013-03-01
We paid over $4000 total with labor to get flooring from Lumber Liquidators.It was supposed to have a thirty year warranty (yeah right). A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high...

Lumber Liquidators Tampa, Fl - Florida / Floor Scratches

Lumber Liquidators on 2013-01-04
I purchased their top of the line laminate floor two years ago. Since it was installed, every type of play toy has scratched the surface. The floor was sold to me as a scratch resistant floor which was very misleading. Even plastic toys with no sharp edges have scratched the surface. Very...

Lumber Liquidators - Florida / Flooring

Steve White on 2013-01-02
Purchased Nirvana Royal Mahogany laminate flooring from Lumber Liquidators. On inspectioon seemed to be a good product, but after installation my dog urinated on it. Even after wipng up shortly afterwards the laminate bubbled. Now will have to replace the whole flooring as I am not satisfied with this product.

Lumber Liquidators - Texas, Austin / returns

kevin max on 2012-12-21
Purchased 2000 sq ft of hardwood flooring, followed all recomended timelines in lead time for ordering, acclimation time etc Finished job 33 days after picking up product and had 163 sq ft left.Company policy is to charge 20% restocking fee.I think this is unfair since they tell you there...

Lumber Liquidators - Illinois, Springfield / DO BUY FROM THEM the do not disclose properly

Riverton Illinois on 2012-12-13
We stopped by Lumber Liquidators to find hardwood. When we were talking to the Sales person we voiced we wanted the best Brazilian Cherry and he said we were in luck it was on Sale. We purchased the flooring and two days later my husband picked it up. We purchased enough for 2 rooms. After...

lumber liquidators store 059 - California, Rancho Cucamonga / customer service

mike lester on 2012-09-07
I bought $2000.00 worth of flooring and they didn't have the bull nose in stock so they ordered it from another store. I paid for 2-3 day fedex delivery and a week later it is not here. I have called the store 4 times to have them check on the shipment and 3 times they were too busy...

Lumber Liquidators / Just say no to Lumber Liquidators

Alshude on 2012-07-04
Bought bamboo flooring from Lumber Liquidators. First and last time doing business with them. Not happy with quality of product (it seems a lot flimsier than sample was shown in store). But what’s really got me is their customer service – particularly their return policy. I wa...

Lumber Liquidators Bellawood Brazilian Teak - Missouri / Bad Product/Bad Quality

Upset Buyer in Phill on 2012-03-30
I purchased 450 sq ft of the 50 year prefinished Bellawood Brazilian Teak flooring. Paid to have it installed in my kitchen and dining room. I let the wood sit for four weeks prior to installation. It has been a year and now the wood is separating/shrinking and warping sideways creating...

Lumber Liquidators / They are thieves and fraudulent, don't buy from them

Akeltode on 2012-02-12
I purchased flooring from Lumber Liquidators on 4/21/11. I waited a couple of days to put it down. As I was putting it down over half the product was no good and the floor was falling apart. They would only exchange the wood still in boxes so I returned over half the flooring. I purchased...

Lumber Liquidators / Bellawood - Oak - Minnesota / Splintering and Slivering

horrible product on 2011-12-31
We purchased 460 sq feet of Bellawood, red oak prefinished from Lumber Liquadators in fall of 2011. We chose this product because of the reputation we believed it had. We have never been so unhappy with a product or company in our lives. We did everything LL said to do. We let the wood...

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