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Lumber Liquidators Customer Care Service

Lumber Liquidators, Inc.

3000 John Deere Rd.
Toano
Virginia
United States - 23168

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Lumber Liquidators Complaints & Reviews

Lumber Liquidators - Florida, Fort Myers / laminate flooring

Ca
capbubba on 2016-03-26
Since hearing the dangers of laminate flooring from china, I've asked Lumber Liquidators for a letter stating my floors were safe, a kit to have them tested and the specific vendor in China where they were purchased. They have not provided me with any of these request and I see they say...

Lumber Liquidators / Bella Wood Cherry wood pre finished hard wood floor

Mi
mike vittorioso on 2016-02-23
Finish has failed . Floor installed by an independent contractor recommended by LL in 2007. Complained to LL 1n 2010 . they offered to replace the floor boards but I would be responsible to remove old floor and install new floor. I asked LL to sand and refinish old floor with safe low...

Lumber Liquidators / They mislead customers and don’t tell them about the procedure of the installation

Re
Reviewer92621 on 2015-11-05
The company Lumber Liquidators installed the floor in our house, but after a year, the floor started to fall apart. I took photos and sent them to the manager. He told me that he couldn’t help and asked about some test, which they have done before installation. But I remember that they haven’t...

Lumber Liquidators - Texas, Corpus Christi / Casa de colour oak flooring

Ro
rox2 on 2015-10-29
I feel bad for the very few good reviews for lumber liquidators. They have just had thier product installed and it looks beautiful. Wait until a little time goes by and it warps or buckles. Lets see then when they are denied any action how happy they will be. LL will find any excuse not to...

Lumber Liquidators - Louisiana, Harahan / Flooring and installation

Re
Reviewer48397 on 2015-09-07
Wasted $5000+ dealing with these clowns. Not even sure the installers they sent are even licensed. I don't know how they stay in business seeing as I have never seen any positive comments anywhere. Simple job: replace floor in very small bathroom and install laminate on stairs. Where do I...

Lumber Liquidators / Bellawood Flooring

Re
Reviewer55100 on 2015-09-01
We moved into our new home April 07. Bellawood light ash floor with 50 year warranty from Lumber Liquidators was installed just prior to moving in. Last year the floor stated to fail. The softwood grain in the floor is sinking leaving holes and empty spaces in the finish. I contacted...

Lumber Liquidators / Deceptive Representation of Product

Ro
Roey on 2015-03-05
In 2011, we purchased cork flooring for our new home. We chose from the sample in the Lumber Liquidators (LL) showroom. They displayed flooring with a layer of cork laminated to a wood base. The total depth of the product was about 3/8 to 1/2 of an inch. This is what we were looking for...

Lumber Liquidators / Complete flooring failure

Ri
RickGru on 2014-06-17
I purchased hardwood flooring from Lumber Liquidators and also had them do the installation work for our home. I worked directly with the General Manager of store 014 to purchase install and also finance through Lumber Liquidators. The flooring was installed after the required acclimated...

Lumber Liquidators - North Carolina, Raleigh / Keeping my money after cancelling order

Sb
sbullock on 2014-04-09
Drove approximately 170 miles round trip to store and evaluate/price product. Jason, store manager, was very nice and we purchased lumber. Approximately 2, 500.00 cash paid to store. We were told no shipping. When they sent the electronic invoice, noticed shipping charge and so called the...

Lumber Liquidators / unfair and deceptive practices

Ta
taylorhathcoat on 2014-02-14
I purchased flooring from Lumber Liquidators not knowing anything about home improvement. I was concerned that my preliminary measurements were not accurate and was assured that their vendor would take accurate measurements. The vendor did in fact take accurate measurements, but the amount...

Lumber Liquidators / lamanate flooring buckling in the seams

Be
beverly thurmond on 2013-12-22
i spilled some hydragen poroxide on th floor about a 2ft square area, , i cleaned it up immediatly and washed with water, , , it immediately buckled on the seams and pushed up the seam areas, , will not go back down it was not left standing with 3 min the spill was made and cleaned up, ...

Lumber Liquidators - Massachusetts / Inferior Product

Am
aminv on 2013-10-29
am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company’s Chinese oak flooring products. These products allegedly include the Virginia Mill...

Lumber Liquidators - Missouri, Chesterfield / Warranty denied

Ch
Chesterfield Mo on 2013-10-18
DO NOT EVEN CONSIDER BUYING FROM LUMBER LIQUIDATORS!!! I never write about companies, but this company SUCKS! This has easily been the worst purchase experience I have ever had. There is absolutely NO customer service. They sell crap and lie about how well it perform and how great it i...

Lumber Liquidators - New York / Warranty not honored

To
Tom Kennerup on 2013-03-01
We paid over $4000 total with labor to get flooring from Lumber Liquidators.It was supposed to have a thirty year warranty (yeah right). A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high...

Lumber Liquidators - Florida / Floor Scratches

Lu
Lumber Liquidators on 2013-01-04
I purchased their top of the line laminate floor two years ago. Since it was installed, every type of play toy has scratched the surface. The floor was sold to me as a scratch resistant floor which was very misleading. Even plastic toys with no sharp edges have scratched the surface. Very...

Lumber Liquidators - Florida / Flooring

St
Steve White on 2013-01-02
Purchased Nirvana Royal Mahogany laminate flooring from Lumber Liquidators. On inspectioon seemed to be a good product, but after installation my dog urinated on it. Even after wipng up shortly afterwards the laminate bubbled. Now will have to replace the whole flooring as I am not satisfied with this product.

Lumber Liquidators - Texas, Austin / returns

Ke
kevin max on 2012-12-21
Purchased 2000 sq ft of hardwood flooring, followed all recomended timelines in lead time for ordering, acclimation time etc Finished job 33 days after picking up product and had 163 sq ft left.Company policy is to charge 20% restocking fee.I think this is unfair since they tell you there...

Lumber Liquidators - Illinois, Springfield / DO BUY FROM THEM the do not disclose properly

Ri
Riverton Illinois on 2012-12-13
We stopped by Lumber Liquidators to find hardwood. When we were talking to the Sales person we voiced we wanted the best Brazilian Cherry and he said we were in luck it was on Sale. We purchased the flooring and two days later my husband picked it up. We purchased enough for 2 rooms. After...

Lumber Liquidators - California, Rancho Cucamonga / customer service

Mi
mike lester on 2012-09-07
I bought $2000.00 worth of flooring and they didn't have the bull nose in stock so they ordered it from another store. I paid for 2-3 day fedex delivery and a week later it is not here. I have called the store 4 times to have them check on the shipment and 3 times they were too busy...

Lumber Liquidators / Just say no to Lumber Liquidators

Al
Alshude on 2012-07-04
Bought bamboo flooring from Lumber Liquidators. First and last time doing business with them. Not happy with quality of product (it seems a lot flimsier than sample was shown in store). But what’s really got me is their customer service – particularly their return policy. I wa...

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