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Lumber Liquidators

Lumber Liquidators
Attn: Marketing Privacy Manager
3000 John Deere Rd.
Toano, VA 23168
United States
Customer Care
Tollfree:1-800-HARDWOOD
Phone:1-800-427-3966
 
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Lumber Liquidators Complaints & Reviews

Lumber Liquidators - BellaWood

Posted: 2015-02-04 by    Nick Cee
Complaint Rating:  100 % with 2 votes
Like many stories online about lumber liquidators and Bellawood (same company) I bought 1/2 inch engineered hickory flooring pre finished . The Floor was put inside to acclimate for a few months and was installed. The floor looked great for a few months after installed, then i noticed random...

Lumber Liquidators / Auburn Acacia - Complete flooring failure

Posted: 2014-06-17 by    RickGru
Complaint Rating:  100 % with 1 votes
I purchased hardwood flooring from Lumber Liquidators and also had them do the installation work for our home. I worked directly with the General Manager of store 014 to purchase install and also finance through Lumber Liquidators. The flooring was installed after the required acclimated period...

Lumber Liquidators Store #47 - Keeping my money after cancelling order

Posted: 2014-04-09 by    sbullock
Complaint Rating:  100 % with 2 votes
Drove approximately 170 miles round trip to store and evaluate/price product. Jason, store manager, was very nice and we purchased lumber. Approximately 2, 500.00 cash paid to store. We were told no shipping. When they sent the electronic invoice, noticed shipping charge and so called the store....

Lumber Liquidators - unfair and deceptive practices

Posted: 2014-02-14 by    taylorhathcoat
Complaint Rating:  100 % with 2 votes
I purchased flooring from Lumber Liquidators not knowing anything about home improvement. I was concerned that my preliminary measurements were not accurate and was assured that their vendor would take accurate measurements. The vendor did in fact take accurate measurements, but the amount of...

Lumber Liquidators - Rip Offs

Posted: 2013-12-07 by    LLHater
Complaint Rating:  0 % with 0 votes
HSS does business in each state as a contractor yet represents themshelves as a lead store.
This way they have no contractual abligations to customer or to their installers.
Lumber liquidators would rather rip off their customers and installers then go to battle for them.
If...

Lumber Liquidators - Massachusetts - Inferior Product

Posted: 2013-10-29 by    aminv
Complaint Rating:  100 % with 2 votes
am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company’s Chinese oak flooring products. These products allegedly include the Virginia Mill Works...

Lumber Liquidators - Missouri, Chesterfield - Warranty denied

Posted: 2013-10-18 by    Chesterfield Mo
Complaint Rating:  100 % with 2 votes
DO NOT EVEN CONSIDER BUYING FROM LUMBER LIQUIDATORS!!!
I never write about companies, but this company SUCKS! This has easily been the worst purchase experience I have ever had. There is absolutely NO customer service. They sell crap and lie about how well it perform and how great it...

Lumber Liquidators - New York - Warranty not honored

Posted: 2013-03-01 by    Tom Kennerup
Complaint Rating:  67 % with 3 votes
We paid over $4000 total with labor to get flooring from Lumber Liquidators.It was supposed to have a thirty year warranty (yeah right).

A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about...

Lumber Liquidators Tampa, FL - Florida - Floor Scratches

Posted: 2013-01-04 by    Lumber Liquidators
Complaint Rating:  0 % with 0 votes
I purchased their top of the line laminate floor two years ago. Since it was installed, every type of play toy has scratched the surface. The floor was sold to me as a scratch resistant floor which was very misleading. Even plastic toys with no sharp edges have scratched the surface. Very poor...

Lumber Liquidators - Florida - Flooring

Posted: 2013-01-02 by    Steve White
Complaint Rating:  50 % with 2 votes
Purchased Nirvana Royal Mahogany laminate flooring from Lumber Liquidators. On inspectioon seemed to be a good product, but after installation my dog urinated on it. Even after wipng up shortly afterwards the laminate bubbled. Now will have to replace the whole flooring as I am not satisfied...

Lumber Liquidators - Texas, Austin - returns

Posted: 2012-12-21 by    kevin max
Complaint Rating:  100 % with 4 votes
Purchased 2000 sq ft of hardwood flooring, followed all recomended timelines in lead time for ordering, acclimation time etc Finished job 33 days after picking up product and had 163 sq ft left.Company policy is to charge 20% restocking fee.I think this is unfair since they tell you there is...

Lumber Liquidators - Illinois, Springfield - DO BUY FROM THEM the do not disclose properly

Posted: 2012-12-13 by    Riverton Illinois
Complaint Rating:  93 % with 14 votes
We stopped by Lumber Liquidators to find hardwood. When we were talking to the Sales person we voiced we wanted the best Brazilian Cherry and he said we were in luck it was on Sale. We purchased the flooring and two days later my husband picked it up. We purchased enough for 2 rooms. After 1...

lumber liquidators store 059 - California, Rancho Cucamonga - customer service

Posted: 2012-09-07 by    mike lester
Complaint Rating:  0 % with 0 votes
I bought $2000.00 worth of flooring and they didn't have the bull nose in stock so they ordered it from another store. I paid for 2-3 day fedex delivery and a week later it is not here. I have called the store 4 times to have them check on the shipment and 3 times they were too busy to...

Lumber Liquidators - Just say no to Lumber Liquidators

Posted: 2012-07-04 by    Alshude
Complaint Rating:  100 % with 11 votes
Bought bamboo flooring from Lumber Liquidators. First and last time doing business with them. Not happy with quality of product (it seems a lot flimsier than sample was shown in store). But what’s really got me is their customer service – particularly their return policy. I was told...

Lumber Liquidators Bellawood Brazilian Teak - Missouri - Bad Product/Bad Quality

Posted: 2012-03-30 by    Upset Buyer in Phill
Complaint Rating:  100 % with 1 votes
I purchased 450 sq ft of the 50 year prefinished Bellawood Brazilian Teak flooring. Paid to have it installed in my kitchen and dining room. I let the wood sit for four weeks prior to installation. It has been a year and now the wood is separating/shrinking and warping sideways creating huge...

Lumber Liquidators - They are thieves and fraudulent, don't buy from them

Posted: 2012-02-12 by    Akeltode
Complaint Rating:  100 % with 15 votes
I purchased flooring from Lumber Liquidators on 4/21/11. I waited a couple of days to put it down. As I was putting it down over half the product was no good and the floor was falling apart. They would only exchange the wood still in boxes so I returned over half the flooring. I purchased a...

Lumber Liquidators / Bellawood - Oak - Minnesota - Splintering and Slivering

Posted: 2011-12-31 by    horrible product
Complaint Rating:  100 % with 3 votes
We purchased 460 sq feet of Bellawood, red oak prefinished from Lumber Liquadators in fall of 2011. We chose this product because of the reputation we believed it had. We have never been so unhappy with a product or company in our lives. We did everything LL said to do. We let the wood acclimate...

Lumber Liquidators - Virginia, Taono - Wrong Product, Bad Customer Service

Posted: 2011-10-08 by    Very Very Frustrated
Complaint Rating:  100 % with 4 votes
We’re concerned that our grievance with Lumber Liquidators will get lost among the sea of complaints posted about this truly awful corporation, but if we can head off even one similar interaction it will have save someone grief, and cost LL money. We waited months for a response from them...

Lumber Liquidators - Can’t Get Wood

Posted: 2011-09-02 by    slipn
Complaint Rating:  100 % with 2 votes
My husband and I purchased some flooring from Lumber Liquidators. They did not have the flooring on site so it would have to be delivered. However, 2 months later we got a call from Lumber Liquidators saying that they could not get the wood. After speaking to numerous people at customer care...

Lumber Liquidators Shipment - Scam

Posted: 2011-08-08 by    Mn7z
Complaint Rating:  0 % with 0 votes
I purchased (first quality “not seconds”/”odd lot”) engineered flooring on 4/14/2011. My credit card was charged in full on that same day and there was no indication that the product was out of stock. I came to learn that they did not have the product to ship yet, still...

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