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Lumber Liquidators Logo

Lumber Liquidators

Lumber Liquidators
Attn: Marketing Privacy Manager
3000 John Deere Rd.
Toano, VA 23168
United States
Customer Care
Phone:1-800-427-3966
 
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Lumber Liquidators Complaints & Reviews

Lumber Liquidators - Prefinished hardwood floors

Posted: 2014-07-22 by    THERESA GUY
Complaint Rating:  0 % with 0 votes
Purchased prefinished hardwood flooring from lumbar liquidators raleigh. Nc, the flooring was of tavern quality, multiple ruined pieces, half of the order was scrap, this is not the quality i ordered or purchased, i was told it was a closeout item, so to bad so sad from the raleigh store. Never,...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lumber Liquidators / Auburn Acacia - Complete flooring failure

Posted: 2014-06-17 by    RickGru
Complaint Rating:  0 % with 0 votes
I purchased hardwood flooring from Lumber Liquidators and also had them do the installation work for our home. I worked directly with the General Manager of store 014 to purchase install and also finance through Lumber Liquidators. The flooring was installed after the required acclimated period...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lumber Liquidators Store #47 - Keeping my money after cancelling order

Posted: 2014-04-09 by    sbullock
Complaint Rating:  0 % with 0 votes
Drove approximately 170 miles round trip to store and evaluate/price product. Jason, store manager, was very nice and we purchased lumber. Approximately 2, 500.00 cash paid to store. We were told no shipping. When they sent the electronic invoice, noticed shipping charge and so called the store....
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Lumber Liquidators - unfair and deceptive practices

Posted: 2014-02-14 by    taylorhathcoat
Complaint Rating:  100 % with 2 votes
I purchased flooring from Lumber Liquidators not knowing anything about home improvement. I was concerned that my preliminary measurements were not accurate and was assured that their vendor would take accurate measurements. The vendor did in fact take accurate measurements, but the amount of...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lumber Liquidators - Rip Offs

Posted: 2013-12-07 by    LLHater
Complaint Rating:  0 % with 0 votes
HSS does business in each state as a contractor yet represents themshelves as a lead store.
This way they have no contractual abligations to customer or to their installers.
Lumber liquidators would rather rip off their customers and installers then go to battle for them.
If...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lumber Liquidators - Massachusetts - Inferior Product

Posted: 2013-10-29 by    aminv
Complaint Rating:  100 % with 2 votes
am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company’s Chinese oak flooring products. These products allegedly include the Virginia Mill Works...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Flooring Installation

Lumber Liquidators - Missouri, Chesterfield - Warranty denied

Posted: 2013-10-18 by    Chesterfield Mo
Complaint Rating:  100 % with 1 votes
DO NOT EVEN CONSIDER BUYING FROM LUMBER LIQUIDATORS!!!
I never write about companies, but this company SUCKS! This has easily been the worst purchase experience I have ever had. There is absolutely NO customer service. They sell crap and lie about how well it perform and how great it...
Complaint comments Comments Complaint country United States, Missouri, Chesterfield Complaint category Retail Stores

Lumber Liquidators - Virginia, Lynchburg - THIEVES AND WARRANTY

Posted: 2013-04-22 by    SLOWJAWPHYLA
Complaint Rating:  33 % with 3 votes
MOTHER FOCKING THIEVES!!! YOU SOLD ME A FLAWED FLOOR, TOLD ME TO FILE A COMPLAINT, KEPT 5 BOXES FROM MY ORDER, SOLD THEM TO SOMEONE ELSE, AND CHARGED ME FOR THEM. PIECE OF CRAP!!! I WILL NEVER ORDER FROM YOU AGAIN!!!...
Complaint comments Comments Complaint country United States, Virginia, Lynchburg Complaint category Online Scams

Lumber Liquidators - New York - Warranty not honored

Posted: 2013-03-01 by    Tom Kennerup
Complaint Rating:  100 % with 2 votes
We paid over $4000 total with labor to get flooring from Lumber Liquidators.It was supposed to have a thirty year warranty (yeah right).

A year later the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about...
Complaint comments Comments Complaint country United States, New York Complaint category Building, Construction

Lumber Liquidators Tampa, FL - Florida - Floor Scratches

Posted: 2013-01-04 by    Lumber Liquidators
Complaint Rating:  0 % with 0 votes
I purchased their top of the line laminate floor two years ago. Since it was installed, every type of play toy has scratched the surface. The floor was sold to me as a scratch resistant floor which was very misleading. Even plastic toys with no sharp edges have scratched the surface. Very poor...
Complaint comments Comments Complaint country United States, Florida Complaint category Other

Lumber Liquidators - Florida - Flooring

Posted: 2013-01-02 by    Steve White
Complaint Rating:  50 % with 2 votes
Purchased Nirvana Royal Mahogany laminate flooring from Lumber Liquidators. On inspectioon seemed to be a good product, but after installation my dog urinated on it. Even after wipng up shortly afterwards the laminate bubbled. Now will have to replace the whole flooring as I am not satisfied...
Complaint comments Comments Complaint country United States, Florida Complaint category Flooring Installation

Lumber Liquidators - Texas, Austin - returns

Posted: 2012-12-21 by    kevin max
Complaint Rating:  100 % with 2 votes
Purchased 2000 sq ft of hardwood flooring, followed all recomended timelines in lead time for ordering, acclimation time etc Finished job 33 days after picking up product and had 163 sq ft left.Company policy is to charge 20% restocking fee.I think this is unfair since they tell you there is...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Building, Construction

Lumber Liquidators - Illinois, Springfield - DO BUY FROM THEM the do not disclose properly

Posted: 2012-12-13 by    Riverton Illinois
Complaint Rating:  93 % with 14 votes
We stopped by Lumber Liquidators to find hardwood. When we were talking to the Sales person we voiced we wanted the best Brazilian Cherry and he said we were in luck it was on Sale. We purchased the flooring and two days later my husband picked it up. We purchased enough for 2 rooms. After 1...
Complaint comments Comments Complaint country United States, Illinois, Springfield Complaint category Retail Stores

lumber liquidators store 059 - California, Rancho Cucamonga - customer service

Posted: 2012-09-07 by    mike lester
Complaint Rating:  0 % with 0 votes
I bought $2000.00 worth of flooring and they didn't have the bull nose in stock so they ordered it from another store. I paid for 2-3 day fedex delivery and a week later it is not here. I have called the store 4 times to have them check on the shipment and 3 times they were too busy to...
Complaint comments Comments Complaint country United States, California, Rancho Cucamonga Complaint category Employees

Lumber Liquidators - Just say no to Lumber Liquidators

Posted: 2012-07-04 by    Alshude
Complaint Rating:  100 % with 11 votes
Bought bamboo flooring from Lumber Liquidators. First and last time doing business with them. Not happy with quality of product (it seems a lot flimsier than sample was shown in store). But what’s really got me is their customer service – particularly their return policy. I was told...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Lumber Liquidators Bellawood Brazilian Teak - Missouri - Bad Product/Bad Quality

Posted: 2012-03-30 by    Upset Buyer in Phill
Complaint Rating:  100 % with 1 votes
I purchased 450 sq ft of the 50 year prefinished Bellawood Brazilian Teak flooring. Paid to have it installed in my kitchen and dining room. I let the wood sit for four weeks prior to installation. It has been a year and now the wood is separating/shrinking and warping sideways creating huge...
Complaint comments Comments Complaint country United States, Missouri Complaint category Building, Construction

Lumber Liquidators - They are thieves and fraudulent, don't buy from them

Posted: 2012-02-12 by    Akeltode
Complaint Rating:  100 % with 15 votes
I purchased flooring from Lumber Liquidators on 4/21/11. I waited a couple of days to put it down. As I was putting it down over half the product was no good and the floor was falling apart. They would only exchange the wood still in boxes so I returned over half the flooring. I purchased a...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Lumber Liquidators / Bellawood - Oak - Minnesota - Splintering and Slivering

Posted: 2011-12-31 by    horrible product
Complaint Rating:  100 % with 3 votes
We purchased 460 sq feet of Bellawood, red oak prefinished from Lumber Liquadators in fall of 2011. We chose this product because of the reputation we believed it had. We have never been so unhappy with a product or company in our lives. We did everything LL said to do. We let the wood acclimate...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Flooring Installation

Lumber Liquidators - Virginia, Taono - Wrong Product, Bad Customer Service

Posted: 2011-10-08 by    Very Very Frustrated
Complaint Rating:  100 % with 4 votes
We’re concerned that our grievance with Lumber Liquidators will get lost among the sea of complaints posted about this truly awful corporation, but if we can head off even one similar interaction it will have save someone grief, and cost LL money. We waited months for a response from them...
Complaint comments Comments Complaint country United States, Virginia, Taono Complaint category Building, Construction

Lumber Liquidators - Can’t Get Wood

Posted: 2011-09-02 by    slipn
Complaint Rating:  100 % with 2 votes
My husband and I purchased some flooring from Lumber Liquidators. They did not have the flooring on site so it would have to be delivered. However, 2 months later we got a call from Lumber Liquidators saying that they could not get the wood. After speaking to numerous people at customer care...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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