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Empire Today Customer Care Service

Empire Today, LLC

333 Northwest Avenue
Melrose Park
Illinois
United States - 60164

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Empire Today Complaints & Reviews

Empire Today / Hardwood Floor Installation

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DB76 on 2016-05-18
Words can barely describe my unhappiness with my Empire Floor installation experience. The contracted installers (not Empire employees)called me the day (Saturday May 14, 2016) of the installation to say they'd be at my house in 90 minutes. They arrived 2 hours later to install new...

Empire Today - California, Sacramento / Bad tile work

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aaalarry on 2016-05-05
Sales rep came on time with a great selection. After making selection and putting my 10% down, we had an install date one week later. On the day the installer was to arrive no one showed, so I called to see what was happing, the excuse was they were on a big job and had to re schedule, so...

Empire Today - Pennsylvania, Philadelphia / Floor Installation and Customer Service

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MDJ67 on 2016-05-03
I had a kitchen floor and bathroom floor (luxury vinyl tile) installed by Empire Today. I was told that it would be an all day job and the installers would call by 8 am to let me know their arrival time. At 11 am I had heard nothing. So, I called at 11:15 and was told they would be there...

Empire Today / Bad carpet - hey said they would replace-avoiding my calls again

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Peggy Bobeldyk on 2016-04-27
I had the carpet replaced. The carpet is bad . Right away it was snagging and running. I had them come out the inspector said the pattern was bad and the seam was bad. I told him I did not want this carpet. he said it would be replaced. nothing happened I called many times and could not...

EmpireToday.com - California, West Sacramento / Carpet Installation HORRIBLE EXPERIENCE

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Donna J. Gilkey on 2016-04-25
I submitted a request for measurement, samples and cost for my rental that I am selling on 4/11/16. the appointment for this portion of the contract was for 4/14/16, which went as planned. I was given an appt. for install for 4/21/16, time of day TBD the day of the appt. I was called a day...

Empire Today / Poor communication concerning returning to complete a job/Bathroom toilets not replaced.

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Empire Today on 2016-04-21
I recently made plans with Empire to install tile in my home. The sales representative was very good and we thought we could get the work done without any problems. A couple of years we also had carpet throughout the house and Empire install this with minimal problems. This time is a...

Empire Today - Maryland, Williamsport / Appointment No-Show

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Sebringgirl on 2016-04-11
We scheduled an appointment for a free estimate to redo all the flooring in our home. Appointment was scheduled via telephone on last Thursday afternoon for the next day between 7-9 pm. By 8:30 pm we had not seen nor heard from any salesman as to when they might arrive or offer to...

Empire Today - California, Santa Fe Springs / Shutters

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Gerlynn Montiel on 2016-03-29
On 2/15/16 we submitted an order for shutters. We submitted $250 and completely financed the order. On 2/20/16 measurements were taken and notified that blinds were orders instead of shutters. We have called 6 times (3/6/16, 3/8/16, 3/12/16, 3/15/16, 3/26/16, 3/28/16) and received no call...

Empire Today / Flooring

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Mary Lovely on 2016-03-29
In August, of 2015, we had flooring placed in our kitchen. We realized that someof the tiles were crooked. They sent out another install team. The y straightened crooked tiles in areas that needed to be done. We noted that there were areas where grout was not correct. Another team came...

Empire Today - North Carolina, Charlotte / ceramic tile and carpet installation

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vstamp01 on 2016-03-19
We've had issues with a former sales representative from Empire Today, however the installation of flooring went well. Therefore this time we requested a different sales person to come out for a new order. Brian Hagen was sent to our home. He seemed relatively knowledgeable and friendly...

Empire Today - Connecticut, North Haven / Carpet install

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Don Custer on 2016-03-11
Ordered carpet for my brand new Family room from Empiretoday. One room and a stairway. $1200.00 plus tax. Took a day off from work for installation. The installers arrived at quarter till ten. I showed them the room and explained that it was a brand new room and asked them to be careful of...

Empire Today - Ohio, Chagrin Falls / Commercial Grade Carpet

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Reviewer66977 on 2016-02-12
We wanted an indoor outdoor carpet for a sunroom that leads out to the yard. We have dogs and Empire came and visited. They showed us a few samples to choose from and we selected the carpet based on longest warranty - BE CAREFUL - they don't honor the warranty. Within 3 months the...

Empire Today - Arizona, Phoenix / Carpet installation and customer service

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Reviewer72038 on 2016-01-28
We had carpet installed in 5 rooms in our home. There are no pets, children and we are only here half the year. In less than four years, we have had the carpet stretched twice to pull out the 'wrinkles'. The serviceman came out and said we would need to steam clean the carpet. In addition...

Empire Flooring and Carpeting / Luxury Vinyl Tile

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Terrance Flanagan on 2016-01-11
We had Empire install some Luxury Vinyl Tile and were happy with the installation but not the tile. The tile looked like it was factory seconds. We were told the best products will be used and they will stand behind the product. So far I have not heard back from the salesman nor the...

Empire Today - North Carolina, Charlotte / Laminate Installation

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Reviewer63247 on 2016-01-08
I sat down with Empire Today's salesman, Sean and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going...

Empire Today - Virginia, Warrenton / Installation of engineered hardwood

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Maureen Riordan on 2015-12-09
Approximately 2 1/2 weeks ago I contracted with Empire to have engineered hardwood installed in my home. Approximately 1100 sq. feet. The salesman came to my home. He showed me a test on the hardwood for scratching. he took his keys and vigorously scratched at the product to show that the...

Empire Carpet / Service

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Reviewer96396 on 2015-10-18
We have a luxury condo that tenants damaged and required a complete restoration. It is located 5 hours from our residence. Empire advertised on line that they serviced the area. We contacted them and they stated that the customer must be present for measuring and also for installation...

Empire Today - Illinois, Chicago / Manufactured hardwood floors.

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Reviewer47159 on 2015-10-07
I am a REAL CUSTOMER ---Run.. smiling salesman says "how much do you want to pay?" Wanted cash before install. Put new floor over wet sub flooring. Promised to repair twice. First time, forgot the glue, second time had wrong color flooring. Then corporate office that is in CHICAGO, would...

Empire Carpet & Tile - Florida, Miami / Unprofessional and total disregard for customer.

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Yoko B on 2015-10-01
I made an appointment to get an estimate for replacing a carpet for 10/01/2015 between 5pm and 7pm for the estimator to meet. On the date, I called few times prior to the appointment time to make sure my appointment is confirmed and informed them that I was coming 1.5 hour away each way...

Empire Today - California, Manchester / Misrepresenting Product

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Reviewer69372 on 2015-09-23
On 9/23/15 the Empire rep came back. We were going to install porcelein woodgrain tile in the main level (~800 sq ft) but could not find a tile we liked. That job (with underlayment, complicated grout lines, and labor was bid at >8000). We decided to go with hardwood instead. Even though...

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