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Empire Today

Empire Today, LLC

333 Northwest Avenue
Melrose Park
United States - 60164
Customer Care
+1 800 588 2300 0 0
+1 888 588 2348 0 0
+1 708 202 6134 0 0
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Empire Today Complaints & Reviews

Empire Carpet - Service

Posted: 2015-10-18 by    Reviewer96396
Complaint Rating:  100 % with 1 votes
We have a luxury condo that tenants damaged and required a complete restoration. It is located 5 hours from our residence. Empire advertised on line that they serviced the area. We contacted them and they stated that the customer must be present for measuring and also for installation. They...

Empire Today - Illinois, Chicago - Manufactured hardwood floors.

Posted: 2015-10-07 by    Reviewer47159
Complaint Rating:  100 % with 1 votes
I am a REAL CUSTOMER ---Run.. smiling salesman says "how much do you want to pay?" Wanted cash before install. Put new floor over wet sub flooring. Promised to repair twice. First time, forgot the glue, second time had wrong color flooring. Then corporate office that is in CHICAGO, would only...

Empire Carpet & Tile - Florida, Miami - Unprofessional and total disregard for customer.

Posted: 2015-10-01 by    Yoko B
Complaint Rating:  0 % with 0 votes
I made an appointment to get an estimate for replacing a carpet for 10/01/2015 between 5pm and 7pm for the estimator to meet. On the date, I called few times prior to the appointment time to make sure my appointment is confirmed and informed them that I was coming 1.5 hour away each way, so...

Empire Today - California, Manchester - Misrepresenting Product

Posted: 2015-09-23 by    Reviewer69372
Complaint Rating:  0 % with 0 votes
On 9/23/15 the Empire rep came back. We were going to install porcelein woodgrain tile in the main level (~800 sq ft) but could not find a tile we liked. That job (with underlayment, complicated grout lines, and labor was bid at >8000). We decided to go with hardwood instead. Even though the...

Empire Today LLC - Not willing to stand behind their products and warranties

Posted: 2015-09-19 by    Reviewer89254
Complaint Rating:  100 % with 1 votes
To those it may concern,

On May 6th my wife and I, Joshua and Amber Parker, purchased new ceramic floors and carpet from your company. Satisfied at the time with costumer service and product installation, no problems were noted, until July 9th. At which point Amber noticed a...

Empire Carpet - California, Simi Valley - Carpet and window coverings

Posted: 2015-09-15 by    Reviewer25651
Complaint Rating:  0 % with 0 votes
Sub par customer service!! Installation is shabby and rushed. Was told that installers are employees of Empire Carpet, not contracted and all English speaking (sales guy's words, not mine) which surprised me as any installation of any kind is usually contracted. That was a ploy to get our business...

Empire Today LLC - Florida, Orlando - Laminate

Posted: 2015-09-03 by    Reviewer64605
Complaint Rating:  0 % with 0 votes
I scheduled an in-home visit to get details and measurement of three rooms. That appeared to be ok, however then the installers arrived the measurements were not accurate, and they did not get adequate bull nose to finish the edges of the laminate. The in-home agent told my husband that when...

Empire - Today Flooring - California, Vista - Poor workmanship, breach of contract with respect to payment, damage to property and the list goes on....

Posted: 2015-07-30 by    Jilltork
Complaint Rating:  0 % with 0 votes
Avoid Empire-Today at all costs!

I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a...

Empire Flooring - poor installation

Posted: 2015-07-09 by    Charles caldwell
Complaint Rating:  0 % with 0 votes
We had new wood flooring installed by empire flooring contractors, they did a very poor job & did not complete the work. They also did not reconnect the closet door & I went to open it & it fell on me, we have tried several times to call someone about our issues but no one calls us back. My...

Empire Carpet - Service, pricing

Posted: 2015-03-13 by    Jackbob
Complaint Rating:  100 % with 1 votes
I set up an appointment for free estimate between 10:00 an and 12:00pm. The sales person arrived an hour late and when I asked about him coming late. He asked if the company had called to let me know he was running late. No the company did not call and I was going to reschedule . I let him in...

Empire Today LLC - Wisconsin, Milwaukee - Sold us Contaminated Carpet/Pad thatvis Destroying our Home & Health

Posted: 2015-01-02 by    IXpectTheBest
Complaint Rating:  50 % with 2 votes
May 2014 we purchased & had installed carpet in our new reckroom. Got a 50/50/50 sale for Memorial Day. The salesman came showed us samples. Said we were getting free pad upgrade with our 25 year warranty carpet that is waterproof and stain resistant. We were excited!! ( Until we Weren't)...

Empire Today (New York) - New York, New York - Corruption (Installation Manager)

Posted: 2014-10-23 by    Zero Corruption
Complaint Rating:  0 % with 0 votes
I'm a contractor that work for Empire Today NY market, i will start saying that theres a lot of corruptions going on. I'm tired of this bullshit, i wish someone comes and inspect to the installation managers (Carlos Perez, and Manny). Those two sell the jobs to just a group of installers...

Empire Today Carpets - Awful everything!

Posted: 2014-10-04 by    Stephaniei
Complaint Rating:  0 % with 0 votes
The only reason why I'm writing this is to stop someone from even getting their "free estimate." First I scheduled a day & time, which had to be a 2 hour window. They did not show up at all. Then a representative called me later that day to reschedule, after I said no, forget it, he says...

Empire Today / Estates Living Laminate Flooring - Ripoff

Posted: 2014-09-06 by    hardy16
Complaint Rating:  0 % with 0 votes
My problem ... laminate flooring installed by Empire Today was out of
warranty; Empire Today does not make repairs to out of warranty situations;
Empire Today does not sell the product.

After posting my poor experience with Empire Today on several Facebook...

Empire Carpet - Horrible experience

Posted: 2014-08-14 by    SLSPRAT
Complaint Rating:  100 % with 2 votes
Wanted to share my experience with Empire Carpet in Colorado
with any other consumers who are thinking about using them for your carpet
purchase/installation. DO NOT USE THIS
COMPANY!!! This was the worst experience
ever – it made buying a new car seem like a dream!

Empire / Easy Living - Customer service and inferior product

Posted: 2014-07-08 by    Diana Geren
Complaint Rating:  0 % with 0 votes
I wish I had read this site about Empire and their inferior product before I spent the money for my laminate flooring. It has been one problem after another. The seams are coming apart and I have scratches from my grandchildren's toys. I was told last month that they would replace the boards....

Empire Carpet - padding

Posted: 2014-07-06 by    Jon Kathy
Complaint Rating:  0 % with 0 votes
When purchasing our carpet I told the salesman that I wanted the best padding he informed us that the 8lb was the best and it came with the carpet.It's in here now it's not the best padding, our 15yr old padding was better than what we have now, when you walk barefoot on the carpet...

Empire Today - Tack strips cutting through rug

Posted: 2014-06-22 by    Angela Hirtle
Complaint Rating:  0 % with 0 votes
I just had new carpets installed. About a week after installation my son scratched his leg open when he was playing outside of his room on the floor. As I went to investigate, I too stepped on something the stabbed me in the foot. I realized it was the tack strips coming the rug. I did some...

Empire Carpet - Beyond horrible customer service / wrong carpet colors ordered

Posted: 2014-05-05 by    Tom Sevcik
Complaint Rating:  75 % with 4 votes
Empire sales rep “Tim” met my wife at our house on Wednesday, April 30th. After giving Tim an $800 deposit for our two rooms plus a hallway of carpeting Tim gave my wife his cell phone number to call if there were any issues. According to Tim, he was good at promptly calling back if there...

Empire Flooring - High quote

Posted: 2014-04-17 by    Emmie Iliopoulos
Complaint Rating:  0 % with 0 votes
After remodeling our old farm house, I got a quote from Home Depot for carpet in two bedrooms. I called Empire for a quote and was so surprised to get an extremely high quote for a cheaper carpet. When I showed the salesman my carpet sample from Home Depot and their quote, he went back to his...

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