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Empire Today

Empire Today, LLC

333 Northwest Avenue
Melrose Park
United States - 60164
Customer Care
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Empire Today Complaints & Reviews

Empire Today - Ohio, Chagrin Falls / Commercial Grade Carpet

Reviewer66977 on 2016-02-12
We wanted an indoor outdoor carpet for a sunroom that leads out to the yard. We have dogs and Empire came and visited. They showed us a few samples to choose from and we selected the carpet based on longest warranty - BE CAREFUL - they don't honor the warranty. Within 3 months the...

Empire Today - Arizona, Phoenix / Carpet installation and customer service

Reviewer72038 on 2016-01-28
We had carpet installed in 5 rooms in our home. There are no pets, children and we are only here half the year. In less than four years, we have had the carpet stretched twice to pull out the 'wrinkles'. The serviceman came out and said we would need to steam clean the carpet. In addition...

Empire Flooring and Carpeting / Luxury Vinyl Tile

Terrance Flanagan on 2016-01-11
We had Empire install some Luxury Vinyl Tile and were happy with the installation but not the tile. The tile looked like it was factory seconds. We were told the best products will be used and they will stand behind the product. So far I have not heard back from the salesman nor the...

Empire Today - North Carolina, Charlotte / Laminate Installation

Reviewer63247 on 2016-01-08
I sat down with Empire Today's salesman, Sean and decided to go with their 50/50/50 deal for installation of laminate floors in my master bedroom and office. After researching several other local companies, I believe this 50/50/50 deal is a scam. My fault for not searching prior to going...

Empire Today - Virginia, Warrenton / Installation of engineered hardwood

Maureen Riordan on 2015-12-09
Approximately 2 1/2 weeks ago I contracted with Empire to have engineered hardwood installed in my home. Approximately 1100 sq. feet. The salesman came to my home. He showed me a test on the hardwood for scratching. he took his keys and vigorously scratched at the product to show that the...

Empire Carpet / Service

Reviewer96396 on 2015-10-18
We have a luxury condo that tenants damaged and required a complete restoration. It is located 5 hours from our residence. Empire advertised on line that they serviced the area. We contacted them and they stated that the customer must be present for measuring and also for installation...

Empire Today - Illinois, Chicago / Manufactured hardwood floors.

Reviewer47159 on 2015-10-07
I am a REAL CUSTOMER ---Run.. smiling salesman says "how much do you want to pay?" Wanted cash before install. Put new floor over wet sub flooring. Promised to repair twice. First time, forgot the glue, second time had wrong color flooring. Then corporate office that is in CHICAGO, would...

Empire Carpet & Tile - Florida, Miami / Unprofessional and total disregard for customer.

Yoko B on 2015-10-01
I made an appointment to get an estimate for replacing a carpet for 10/01/2015 between 5pm and 7pm for the estimator to meet. On the date, I called few times prior to the appointment time to make sure my appointment is confirmed and informed them that I was coming 1.5 hour away each way...

Empire Today - California, Manchester / Misrepresenting Product

Reviewer69372 on 2015-09-23
On 9/23/15 the Empire rep came back. We were going to install porcelein woodgrain tile in the main level (~800 sq ft) but could not find a tile we liked. That job (with underlayment, complicated grout lines, and labor was bid at >8000). We decided to go with hardwood instead. Even though...

Empire Today LLC / Not willing to stand behind their products and warranties

Reviewer89254 on 2015-09-19
To those it may concern, On May 6th my wife and I, Joshua and Amber Parker, purchased new ceramic floors and carpet from your company. Satisfied at the time with costumer service and product installation, no problems were noted, until July 9th. At which point Amber noticed a dime size...

Empire Carpet - California, Simi Valley / Carpet and window coverings

Reviewer25651 on 2015-09-15
Sub par customer service!! Installation is shabby and rushed. Was told that installers are employees of Empire Carpet, not contracted and all English speaking (sales guy's words, not mine) which surprised me as any installation of any kind is usually contracted. That was a ploy to get our...

Empire Today LLC - Florida, Orlando / Laminate

Reviewer64605 on 2015-09-03
I scheduled an in-home visit to get details and measurement of three rooms. That appeared to be ok, however then the installers arrived the measurements were not accurate, and they did not get adequate bull nose to finish the edges of the laminate. The in-home agent told my husband that...

Empire - Today Flooring - California, Vista / Poor workmanship, breach of contract with respect to payment, damage to property and the list goes on....

Jilltork on 2015-07-30
Avoid Empire-Today at all costs! I come from a unique perspective in that I worked as an Independent Sales Contractor for Empire for a year and a half. Unfortunately, I cannot speak to Empires business model or practices due to a confidentiality agreement, but I can speak as a customer who...

Empire Flooring / poor installation

Charles caldwell on 2015-07-09
We had new wood flooring installed by empire flooring contractors, they did a very poor job & did not complete the work. They also did not reconnect the closet door & I went to open it & it fell on me, we have tried several times to call someone about our issues but no one calls us back...

Empire Carpet / Service, pricing

Jackbob on 2015-03-13
I set up an appointment for free estimate between 10:00 an and 12:00pm. The sales person arrived an hour late and when I asked about him coming late. He asked if the company had called to let me know he was running late. No the company did not call and I was going to reschedule . I let him...

Empire Today LLC - Wisconsin, Milwaukee / Sold us Contaminated Carpet/Pad thatvis Destroying our Home & Health

IXpectTheBest on 2015-01-02
May 2014 we purchased & had installed carpet in our new reckroom. Got a 50/50/50 sale for Memorial Day. The salesman came showed us samples. Said we were getting free pad upgrade with our 25 year warranty carpet that is waterproof and stain resistant. We were excited!! ( Until we...

Empire Today (New York) - New York, New York / Corruption (Installation Manager)

Zero Corruption on 2014-10-23
I'm a contractor that work for Empire Today NY market, i will start saying that theres a lot of corruptions going on. I'm tired of this bullshit, i wish someone comes and inspect to the installation managers (Carlos Perez, and Manny). Those two sell the jobs to just a group of...

Empire Today Carpets / Awful everything!

Stephaniei on 2014-10-04
The only reason why I'm writing this is to stop someone from even getting their "free estimate." First I scheduled a day & time, which had to be a 2 hour window. They did not show up at all. Then a representative called me later that day to reschedule, after I said no, forget it, he...

Empire Today / Estates Living Laminate Flooring / Ripoff

hardy16 on 2014-09-06
My problem ... laminate flooring installed by Empire Today was out of warranty; Empire Today does not make repairs to out of warranty situations; Empire Today does not sell the product. After posting my poor experience with Empire Today on several Facebook sites, someone called in an...

Empire Carpet / Horrible experience

SLSPRAT on 2014-08-14
Wanted to share my experience with Empire Carpet in Colorado with any other consumers who are thinking about using them for your carpet purchase/installation. DO NOT USE THIS COMPANY!!! This was the worst experience ever – it made buying a new car seem like a dream! First off, I cancelled my...

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