LightUp
reviews and complaints

LightUp (lightup.com) has an incredibly user-friendly website, making it easy to navigate through their extensive collection of lighting fixtures. As a customer, I found the photographs and quick specifications to be incredibly helpful in making my purchasing decisions. However, I did notice that some fixtures were missing important physical specifications, such as the depth or height of the fixture, which would have been useful to know before making a purchase.

Despite this small issue, I have made two purchases from LightUp, and have been thrilled with the quality of the products I have received. Additionally, I have been extremely impressed with their customer service, which went above and beyond to help me out with a problem I had with my first order.

Overall, I highly recommend LightUp to anyone in the market for lighting fixtures, whether you're a professional lighting designer or a homeowner looking for the perfect indoor or outdoor lighting solution. Their website is easy to use, their products are high quality, and their customer service is exceptional. Give them a try and see for yourself!

I recently made a purchase on LightUp's website and unfortunately, I experienced a few issues during the process. While I placed my order for tubes and fixtures in late July, my credit card was charged in full a few days later and I only received a partial delivery after waiting for a week. Naturally, I was concerned and reached out to their customer service team, who were pleasant to deal with and a second partial shipment was sent out promptly.

However, when I inquired about the main part of my order, I was informed that it was backordered until mid-October. This was frustrating and disappointing to say the least, and I decided to cancel the remaining order. Now, I'm hoping that my credit card will be refunded as promised.

Reflecting on my experience, it seems like LightUp has some serious inventory issues. The fact that they fill orders as stock becomes available appears to be the root of the problem. To be honest, I really wish I had checked online reviews before placing my order, as it would have given me a better understanding of what to expect.

Given that I encountered these issues, I would hesitate to recommend LightUp to others as a reliable source for lighting products. It's unfortunate because their website is user-friendly and their customer service team is helpful, but the lack of inventory seems to be a significant issue that should be addressed. Ultimately, my recommendation would be to shop elsewhere for lighting supplies.

Overall, my experience with LightUp was positive, primarily due to the timely delivery and quality of the product that I received. As soon as I opened up the box containing the recessed lights, I noticed that both lights were enclosed in boxes that had some damage on them. Nevertheless, I was relieved to see that the shipping box was completely intact and free from any defects or damages.

While it is not entirely clear what caused the damage to the recessed light boxes, I strongly suspect that this was a result of some poor packing practices by the person or team responsible for the shipment. I have to say that this was a bit disappointing and raised some concerns about the level of care taken in handling items during the packing and shipping process. After all, I wouldn't expect anyone to purchase something with damaged packaging, unless it was offered at a discounted price!

Thankfully, despite the slightly damaged boxes, the actual recessed lights themselves were not impacted in any way, and the one that I installed was functioning perfectly. It's great to have a product that performs as expected, and LightUp delivered on that front. All in all, while the packaging of the lights left a bit to be desired, I had no major issues with the quality and functionality of the product itself.

As a long-time customer of LightUp, I can confidently say that their products are of exceptional quality and available at highly competitive prices. For the past five years or so, I've been relying on their services as a contractor and have never been disappointed with the products I've received.

One of the key factors that make LightUp such a great company to work with is their dedicated employees who are always willing to go the extra mile for their customers. In my case, I've been working with Kara H., who handles contractor sales. Kara is an outstanding person to work with, always in a great mood and a true professional. She understands the value of customer service and ensures that all my orders are met with absolute efficiency. Her knowledge of the products is second to none, and she always goes out of her way to find the best possible solutions for my business.

It's heartening to see such dedicated employees like Kara, who genuinely care about the customers they serve. I appreciate her attention to detail and the concern she shows towards my orders. Even in cases where a particular product may be out of stock, Kara offers alternative solutions, ensuring that my business runs smoothly.

Overall, I have nothing but praise for LightUp, and especially Kara H. My experience with them has been top-notch, and I would highly recommend this company to anyone looking for quality electrical products. And, if I may add, I think Kara deserves a raise for doing such an excellent job!

I recently had an experience ordering from LightUp.com and I must say, it was not a pleasant one. I placed an order for 50 bulbs and was charged via PayPal. However, after 2 weeks had passed, I hadn't heard anything regarding the status of my order. That's when I sent an email inquiring about the situation. To my surprise, I received a response saying that the bulbs I had ordered were "discontinued" and that they only had 15 bulbs available. They asked me if I wanted to proceed with the order anyway.

I responded immediately and asked how long it would take for them to ship the bulbs I had requested. To this, I never received a response. Feeling frustrated and confused I decided to call them directly to sort out the issue. What followed was 15 minutes of waiting time, plagued by recorded ads, before I finally reached a customer representative.

After explaining the situation, I was disappointed to learn that they could not fulfill my order and asked for a refund instead. What makes the whole experience even worse is that the bulbs they claimed were "discontinued" are, in fact, widely available 65w BR30 LED bulbs that you can find easily in other stores.

All things considered, my experience with LightUp.com left me feeling very unsatisfied. Not only was there a lack of communication regarding the status of my order, but the inconvenience of cancelled order and having to ask for a refund was rather time-consuming. I certainly expected more and can not recommend this site to anyone looking to purchase bulbs.

The experience that this individual had with LightUp (lightup.com) is frustrating and one that they hope to save others from having. Initially, they were drawn to the website due to the LED lights that could perfectly brighten up their art studio. However, they did not come across reviews or comments that could have alerted them to potential issues that lay ahead.

Upon making their order of two 2x4' LED lights, they waited expectantly for the shipping confirmation. However, 12 days later, they still hadn't received any confirmation of shipment. With concerns mounting, they took it upon themselves to email the company only to be met with silence even after three days. Taking the matter further, they called the company's customer service number, but were left on hold for up to 22 minutes before being able to speak to a representative.

Finally, 17 days after placing the order, the LED lights arrived and unfortunately, they did not meet the specifications as described on the website. The website apparently stated that these lights were for 'flushmount,' although nowhere in the description did it mention that an additional $25 was required for the mounting part. The customer now had a product that was not as described and they could not even initiate a return since they would have to shoulder the return shipping cost.

The individual in this circumstance was not only unhappy but also felt that they had been let down by LightUp. It is their hope that by sharing their experience, others can save themselves from similar experiences. They strongly advise that anyone considering ordering from this company should be cautious and do some further research to avoid the pitfalls that the reviewer experienced.

As a young contractor seeking to make a name for themselves in the competitive construction industry, I was excited to come across LightUp, a website that specializes in providing a wide range of lighting fixtures to contractors and homeowners alike. However, my experience with the company was anything but satisfactory.

I had placed an order for 2 sample fixtures well ahead of my deadline and patiently waited for their arrival, only to be left frustrated and anxious when they failed to show up even after 2 and a half weeks had passed. When the fixtures finally arrived and were unfortunately damaged, I chalked it up to a simple mistake and decided to give LightUp the benefit of the doubt.

Despite my initial disappointment, I foolishly decided to place an order for my entire project with the company, assuming that my previous experience was just a fluke. Sadly, my hopes were dashed when it took LightUp a staggering 18 days to inform me that they wouldn't be able to deliver the fixtures until November. Yes, you read that right, November! Needless to say, I lost the job due to LightUp's incompetence and lack of transparency.

What made matters worse was the fact that LightUp never once reached out to me regarding either of my orders. I had to take the initiative to call the company each time and wait on hold for an excruciatingly long time of 20-30 minutes.

It's hard not to feel disheartened by the abysmal experience I had with LightUp. As a young contractor committed to providing my clients with high-quality work and meeting deadlines, LightUp's failure to meet my expectations had a negative impact on both my reputation and my bottom line. If I could rate LightUp a. 25, I would. Terrible, terrible, terrible - that sums up their service in a nutshell.

I recently purchased 8 flat panel lights from LightUp and unfortunately, my experience was not a positive one. Two of the lights were damaged during shipping, likely due to the weak and flimsy cardboard box that was used for packaging. To make matters worse, one of the remaining lights that did arrive was malfunctioning and flashing on and off. It took numerous phone calls and three long weeks to finally receive the replacements promised, which caused a significant delay in my project.

However, my issues did not stop there. Upon receiving my second order, I was disappointed to find that two of the lights had cracked panels and one had clear signs of previous use with open knockout holes and short wires in the junction box. This clearly highlights a lack of quality control on the company's end.

Although I have yet to determine the quality of the product itself, it is worth noting that my overall experience with LightUp has not been a positive one. If you do plan on placing an order with this company, be prepared to receive items that are battered and potentially non-functional. It's also best to consider their warranty to be worthless, as their customer service leaves much to be desired.

I recently made a purchase from LightUp, an online retailer for LED panels and lighting accessories. At first, everything went smoothly. I ordered two LED panels to test out their functionality in the area I needed to light up. These panels were delivered promptly and worked well, so I decided to order ten more panels along with Earthquake Clips with Suspension feature that would allow me to suspend the lights from the ceiling.

Unfortunately, I soon hit a snag in my purchasing journey. After a month of waiting, during which I made multiple phone calls and sent emails, I was told that the clips were on backorder - an inconvenience, to be sure, but one that I could accept if it meant getting the products I wanted. However, when I asked for a refund on the clips, the real trouble began.

First, I received the wrong clips - ones that were designed for the LED panels themselves rather than the suspension feature I had ordered. When I asked for a return and refund, I was asked to send an email with photos of the product, which I did promptly. I made it clear that I only wanted to return the incorrect clips and get a refund; I had no intention of returning the LED panels themselves. However, I received an email asking if I wanted to return the panels instead of the clips, and it took another email from me to clear up the confusion.

Finally, when LightUp agreed to send me a shipping label for the incorrect clips, they also informed me that they would be charging me an $8.49 restocking fee - despite the fact that they had sent me the wrong product in the first place. I was extremely disappointed and frustrated by this turn of events and ultimately decided that I did not want to purchase anything from LightUp again.

While it's possible that my experience was an isolated incident, I think it's important for prospective LightUp customers to be aware of the potential pitfalls of shopping with this retailer. It's always disappointing to have a negative experience with a business, and I hope that, going forward, LightUp will make more effort to ensure that their customers are fully satisfied with their purchases.

I recently had a very frustrating experience with LightUp (lightup.com) when I ordered a large supply of light fixtures from them. Despite allowing ample time for delivery to the project I was working on the following weekend, they didn't deliver as promised. Their website even stated that delivery would be between Wednesday and Thursday of that week. Unfortunately, FOUR days after placing my order, I received an email from LightUp well after their closing time that they needed to speak with me before proceeding with my order. I tried to confirm the issue via email, but ultimately had to call in due to a lack of response. I waited on hold for almost 30 minutes before finally speaking with someone who explained that they just needed to confirm the order quantity and address before continuing. Despite being assured that their delay wouldn't prevent delivery, I still had concerns.

At 1 pm on the same day, another woman called to follow up, claiming that they hadn't heard from me despite my earlier conversation. I was perplexed because my order was supposed to have been processed already. The representative told me that my order hadn't been processed yet and promised to look into it and call me back "right away." Unfortunately, "right away" translated to three hours later. When I finally spoke to her again, she informed me that processing takes another 3-4 days and that there was no guarantee that my order would be delivered that week. This was incredibly frustrating to hear, and it felt like LightUp had very clearly dropped the ball and lied to me.

This terrible customer service experience genuinely pains me because others have received fast, efficient service from them in the past. Personally, though, I would never use their service again for any future projects. The company is part of a larger conglomerate with a bad reputation in customer service, and my experience with them has confirmed that their policies are not reliable. There was no concern or care exhibited for the customers, and they refused to honor their word. I'm extremely disappointed that LightUp owns such a negative perception in the eyes of the customers.

I recently purchased LightUp, an innovative and user-friendly interactive engineering and electronics platform from the lightup.com website. While the product itself seems promising, my experience with their customer service left me with mixed feelings.

When my LightUp package arrived, I was uncertain whether the mounting accessories were included in the box, as there no copy or documentation to clarify this. As a concerned customer, I decided to reach out to the customer service department to clarify this issue. Initially, I felt a bit apprehensive - it's always frustrating when a product that seems so promising leaves you questioning the specifics! However, I was pleasantly surprised by the responsiveness of the customer service team. They told me that the mounting accessories were in fact included with the product, which put me at ease and ensured that I got even more out of my LightUp experience.

However, I did feel that there was a bit of a catch to the situation. Despite being told that the mounting accessories were included, I was left without any written guarantee that these accessories would in fact arrive in my package. This meant that I was relying entirely on the word of the customer service representative. While I appreciate their willingness to help, I found it odd that there wasn't any documentation to support their claim.

Overall, I would still recommend LightUp for those looking to explore engineering and electronics in a creative and user-friendly way. The product exceeded my expectations, and the customer service team was helpful and responsive. However, it would be reassuring to have more written documentation about the product included in the package.

I recently tried out LightUp (lightup.com) for my lighting needs and I have to say that the product service was just okay. While I did receive the boxes on time, I was disappointed to find out that 2 of the 12 lights that I had ordered did not work when I installed them on December 9th. This definitely put a damper on my overall experience as I had high expectations from this brand.

Luckily, I decided to give their customer service a chance and just called them up today to discuss the issue. While I am still waiting for a resolution, I can say that the representative on the phone was polite and professional, and seemed genuinely interested in helping me out. So, I am hopeful that the company will work to fix the problem and restore my faith in their brand.

Overall, while my initial experience with LightUp was not perfect, I appreciate the company's commitment to customer satisfaction and I will continue to monitor the situation to see how things play out. I would recommend to others to exercise some caution when ordering from them, but to also give them a chance to make things right if anything goes wrong.

I recently had an unsatisfactory experience with LightUp, an online lighting solutions company. I was hoping to find a great deal on some lighting fixtures, and was excited to see that they offered a coupon code for subscribing to their newsletter. However, when I attempted to apply the code to my purchase, it didn't work.

Unfortunately, the customer service representative who I spoke with was not very helpful. She told me that I would receive the coupon code via email within 24 hours of subscribing to the newsletter, and instructed me to wait. However, even after the 24 hour period had passed, I still had not received my coupon code.

As a result, I had to go ahead and pay full price for my order, which included the cost of shipping. To make matters worse, the shipping costs were extremely high - so high, in fact, that I ended up paying almost $200 more than I had anticipated. This unexpected expense was a huge disappointment, and made my shopping experience less enjoyable overall.

All in all, I have to say that I would not recommend LightUp to my friends or family. While they may have some great products, the poor customer service and lack of follow-through on their promises really left a bad taste in my mouth. If you're looking for high-quality lighting solutions and want to work with a company that values their customers and their experience, I recommend looking elsewhere.

As a valued customer of LightUp, I wanted to share my experience with their products and customer service. Although we were excited to install our 36 LED panels purchased from LightUp, we were disappointed to find that 2 of them were not functioning properly. As this was for our Sunday church service, we needed quick resolve and contacted the company immediately.

While we were pleased with the responsiveness of their customer support, we were surprised that almost a week had passed and we were still waiting for shipping information on the replacement parts. Given the urgency of our situation, we had to make a costly and inconvenient decision to purchase two new panels to ensure they would arrive in time for our service.

Of course, we understand that occasional defects can happen with any product and appreciate LightUp's willingness to help us resolve the issue. It's just unfortunate that the shipping process took longer than anticipated.

Overall, we remain satisfied with our other purchases from LightUp and their dedication to quality products. We hope the company can improve their shipping communication with customers to avoid similar missteps in the future.

I had a really frustrating experience with LightUp (lightup.com). I placed an order back in June 2018 and unfortunately it ended up being backordered. Things started going downhill from there. I tried to get in touch with their customer service team via email multiple times, but I never received a response. I even tried calling their phone number, ***458, but no one ever answered. I sat on hold for a total of 45 minutes over two different attempts and still couldn't get anyone to help me.

What's really frustrating is that they still charged my credit card the same day that I placed the order, even though they knew the item was backordered. It's like they didn't care about the status of my order or the fact that I was having trouble getting in touch with them.

All in all, this was a really disappointing experience. I wouldn't recommend LightUp to anyone looking for reliable customer service or prompt delivery. It's just not worth the hassle.

As a customer of lightup.com, I must say that my recent purchase experience has left me feeling disappointed. I decided to opt for the faster shipping option and paid extra for it, but was ultimately only delivered on the original date offered for free shipping. To make matters worse, I was only informed of the slower delivery after I had made the purchase.

I believe that lightup.com should have given clear notice to customers regarding the supposed faster shipping option, including an expected delivery date along with any necessary disclaimers. This would have allowed me to make an informed decision about whether or not it was worth the extra cost.

Currently, I am still waiting to hear back from lightup.com regarding my shipping issue, which has only added to my level of frustration. In general, I would say that my experience with lightup.com has been subpar, and I would not recommend it to anyone looking for reliable, transparent service in their online shopping endeavors.

As a consumer, I value a seamless and efficient online shopping experience. So, when I recently came across LightUp's website (lightup.com), I was excited to explore their products and potentially make a purchase. However, my enthusiasm quickly dwindled when it came time to complete my order.

Don't get me wrong, I completely understand the importance of verifying customer ID, especially when sensitive information such as credit card numbers are involved. But, the whole point of having Pay Pal and Amazon pay as checkout options is to speed up the process for consumers. So, you can imagine my disappointment when I was still required to type in my address, go through a verification process, AND manually input my credit card information. If that's the case, why even bother offering a fast-track checkout option in the first place?

As someone who values their time and convenience, I urge LightUp to reconsider this approach. I want to feel like I'm being provided with a service that's going to make my life easier, not add unnecessary complications. Ultimately, if LightUp is able to streamline their checkout process, they'll likely see an increase in sales and customer satisfaction. So, let's focus on what's truly important - getting consumers off your website and back to their lives as quickly as possible.

I recently used LightUp's website to purchase some light bulbs and was impressed with the variety of products available. The platform is user-friendly and I was able to easily navigate through the different options and features to find the right bulbs for my home. However, there were a few issues that I encountered during the purchasing process that caused some frustration. Firstly, I selected a bulb with a color temperature of 4000K, but when I received the product, the photo on the website showed a 3000K bulb. This discrepancy between the photo and product description was misleading and left me feeling unsure about whether I had received the correct item.

Secondly, when I proceeded to checkout, I encountered issues with the page not working properly on my browser (Firefox). I eventually had to switch to another browser (Chrome) to complete my purchase. This was an inconvenience that might deter future customers from returning to the website. Additionally, even when using Chrome, I found the checkout page to be unreliable and prone to glitches.

Overall, while I appreciate the convenience and ease of using LightUp's website to purchase bulbs, the issues that I experienced left me feeling hesitant about using the platform again in the future. I imagine that other potential customers may have similar difficulties and may ultimately opt to purchase from a different source instead. So, it would be great if LightUp could fix these issues as soon as possible to provide a better shopping experience for its customers.

I recently had an unfortunate experience with LightUp, and I feel inclined to share it with others who might be considering purchasing from this company. After noticing that 4x8 LED Panel lights that I ordered were flickering, I decided to reach out to their customer service team for help.

Unfortunately, it took multiple attempts before I was able to speak with an engineer. When I finally did get in touch with someone, they suggested that I send the lights back to their lab so that they could run some tests. However, I was extremely disappointed to learn that I would be responsible for covering the cost of shipping the lights back to them.

The engineer did mention that if they did find a problem with the lights, they would send me a new set free of charge. But if they didn't, I would still have to pay to have the lights shipped back to me. In my opinion, this is unacceptable customer service, and I believe other potential buyers should know what they are getting into before placing an order.

To sum it up, I would caution anyone considering purchasing from LightUp to be wary of what they order from this company. This recent experience has left me feeling disappointed and frustrated, and I would not recommend LightUp to others.

As someone who recently visited LightUp's website and tried to reach out to their wholesale department, I have some feedback to offer. Unfortunately, I found it difficult to connect with anyone from the company - despite reaching out via phone, email, and leaving a voicemail. After almost two full days of waiting, I still hadn't received a response.

Despite this, I decided to move forward with my order since I needed the items urgently for an electrician's job. However, I did have some trouble understanding the specifications of certain products. Even after speaking with a customer service representative, I still didn't feel like my questions were entirely resolved. I hope that LightUp will take this feedback into account and work on improving the clarity of specs on their products - it could go a long way in helping future customers feel more confident about their purchases.

Overall, it's clear that customer service and communication are areas that LightUp could stand to improve on. That being said, I have had positive experiences with LightUp in the past and am hopeful that the shipping process will go smoothly as I've come to expect from the brand.