BuyMobile AU
reviews and complaints

I recently purchased the Oneplus 11 from BuyMobile AU and I have to say, I'm pretty impressed with the phone itself. However, I do have some concerns about the way the phone is advertised on their website.

BuyMobile AU advertises the phone as an "International" model, but I found out that the charger that comes with the phone is only 100W, which is only suitable for the Chinese version of the phone. This is quite deceptive, as it suggests that the phone is suitable for use in any country, when in fact it may not be.

Despite this issue, I do believe that the Oneplus 11 Global model is superior to the Chinese model. The phone itself is sleek and stylish, with a large, high-quality display and a powerful processor that makes it perfect for gaming and other demanding tasks.

Overall, I would recommend the Oneplus 11 to anyone who is looking for a high-quality smartphone that can keep up with their busy lifestyle. However, I would caution buyers to be aware of the charger issue and to make sure that they are getting the right model for their needs.

I was so excited when I received an email from BuyMobile AU (buymobile.com.au) confirming that they had my desired item in stock. I quickly purchased the item on 25/06/18 and eagerly awaited its arrival. However, my excitement quickly turned into frustration when I received many emails and chats from the company informing me that they did not actually have the item in stock.

After much back and forth, I was finally told on 02/07/18 that I could receive a refund. However, my frustration only grew when I received an email the very next day, 03/07/18, stating that I had cancelled the order. This was not true and only added to the confusion and disappointment I experienced while dealing with this company.

Overall, I would strongly advise others to save themselves the headache and avoid dealing with BuyMobile AU. My experience was not a positive one and I would hate for others to have to go through the same frustration and disappointment that I did. Regards, John.

I recently purchased a product from BuyMobile AU and was initially pleased with their advertisement of the product having an Australian warranty and being an Australian product. However, my satisfaction quickly turned to disappointment when I encountered an issue with the product six months later.

Upon contacting BuyMobile AU, I was informed that they would either send me an Australian product or an overseas model. This was not what I was promised when I made my purchase and left me feeling frustrated and misled.

To make matters worse, my case has been ongoing for three months now and I have not received a reply in the last month despite my continued patience. This lack of communication and resolution has left me feeling extremely dissatisfied with my experience with BuyMobile AU.

Overall, I would not recommend this company as I have had issues from the beginning and have not received the level of customer service that I expected. It is disappointing to see a company make promises that they cannot keep and fail to provide adequate support to their customers.

I recently bought the Lenovo Legion Duel 2 Pro 18GB/256GB from BuyMobile AU, and I must say that I am quite satisfied with my purchase. The phone was priced at AUD$979, and I also opted for an additional AUD$20 insurance.

I placed my order on 12/01/22, and it arrived on 27/01/2022 via DPEX, which is exactly 2 weeks. The order was correct, and it even included a power adapter for Australia. The tracking process was made easy with the links that were sent to my email address.

I would definitely recommend this store to anyone who is looking for a reliable and efficient online shopping experience. Although the item came from Hong Kong, it was delivered in a timely manner, and I had no issues with the delivery process.

Overall, I am very happy with my purchase, and I will definitely be using BuyMobile AU for my future purchases. Thank you for the great experience!

I gotta say, my experience with BuyMobile AU wasn't the best. I feel like they're trying to pull a fast one on people with their selling tactics. For starters, they charge an arm and a leg for delivery, which seems pretty fishy to me. I mean, they claim to be an Aussie company, but charging AUD 50 for delivery just doesn't seem right. And get this - the delivery cost on their website changes all the time! How can that be legit?

But here's the real kicker. Even if you do end up buying something from them, you're basically playing a game of chance. If the item arrives broken or faulty, you're out of luck. They'll ask you to send it back, but there's no guarantee that they'll actually refund you any money. And to make matters worse, they don't even bother sending you an email with the order details or any proof of purchase. What kind of shady business is that?

So yeah, I'd say be careful if you're thinking of buying from BuyMobile AU. They might seem like a good deal at first, but you never know what you're gonna get.

I recently bought a CAT 31 from BuyMobile AU and I have to say, I'm pretty disappointed with my purchase. The phone has some serious issues with lagging and delays when I try to use it. I didn't even have to upload any new apps for this to happen - it was like this straight out of the box. When I reached out to customer service to request a refund or an upgrade, I was met with silence. No response, no help, nothing.

It's frustrating to spend money on a product that doesn't work properly, and even more frustrating when the company you bought it from doesn't seem to care. But that's not even the worst part. When I finally did get a response from customer service, it was a bunch of generic tips on how to make the phone run smoother. They suggested I download lite versions of apps, close apps when I'm not using them, clean my cache, and avoid using social media apps in their full version. They even suggested I do a full factory reset and manage my app usage better.

I mean, come on. If I wanted to do all that, I would have bought a cheaper phone in the first place. I paid good money for a phone that was supposed to work properly, and now I'm being told to jump through hoops just to get it to function somewhat normally. It's frustrating, it's disappointing, and it's not what I expected from BuyMobile AU.

Overall, I would not recommend this company or this phone to anyone. The customer service is non-existent, the product is faulty, and the whole experience has left a bad taste in my mouth. Save yourself the trouble and look elsewhere for your mobile needs.

I recently had an experience with BuyMobile AU (buymobile.com.au) and I must say, it was not a pleasant one. To put it simply, I regret using this shopping site and I would not recommend it to anyone.

The first issue I encountered was with their service. They do not provide a phone number for customer service, which meant that the only way to reach them was via email. Unfortunately, their response time was terribly slow and it took months for me to even receive a reply. This was frustrating, to say the least.

To make matters worse, they had sent me the wrong item from what I had ordered. Naturally, I requested a refund, but this was where things got even more complicated. I had to chase them for months just to get a reply, and when I finally did, they were incredibly rude and unhelpful. They refused to listen to my issue and the mistake that THEY had made. It was a situation where I had to spend more money to send back the wrong item just to get a refund. I was not even sure if I was going to get my money back because they seemed like scammers to me.

As a consumer, I do not have the time or energy to deal with people who are not worthy of it. I would not want anyone else to go through the same issue as I did. In conclusion, I strongly advise against using BuyMobile AU (buymobile.com.au) for any purchases.

I recently purchased a Momax Wireless Car Charging unit from BuyMobile AU and I must say, I was quite impressed with the product at first. However, after a few months of use, I started experiencing some issues with the cable connection. The part where the cable sticks in became loose and wouldn't connect properly, which resulted in the charger not turning on. I thought it would be an easy fix and reached out to the company for assistance.

Unfortunately, I was met with a disappointing response. The company essentially told me to shove off, in a polite 'business' manner of course. They informed me that since the product was just out of warranty, they wouldn't fix or replace it. They even had the audacity to say that breakage with 'average usage' is normal. I was shocked and disappointed to hear this. It's unprofessional to knowingly sell products that won't last beyond the warranty period.

I must say, I didn't expect this from a charger that cost me around $70. It's not a cheap product, and I expected it to last longer than just a few months. It's disheartening to know that the company is aware of this issue and still continues to sell the product. It's shady and they should be ashamed of themselves.

I appreciate the company's honesty, but it doesn't make up for the fact that I won't be buying from them again. I'll also be sure to tell others about my experience with BuyMobile AU. It's important to spread the word and let others know what they're getting into before making a purchase.

I recently made a purchase on BuyMobile AU for a phone on December 3rd. According to the website, it was sent on December 5th. However, I found it suspicious that there was no tracking information available on the site. The only evidence I had was through emails. To pay for the phone, I used Klarna and paid the first installment of 203AUD.

After paying, I contacted the help desk on Buymobile to ask for the tracking number. Jane, who I spoke to, said she couldn't find it. I then called DHL to inquire about the parcel, but to my surprise, there was no parcel in my name or postcode in Darwin.

I began to think that BuyMobile doesn't have an office or any physical location. When I asked Jane about their location, she didn't give me a clear answer. It seems like they work from home and can't be easily found.

I immediately informed Klarna about my situation and told them that I wouldn't pay any more money. It's now week 3 of December, and I've been waiting for nearly three weeks. If it was DHL, which it's not, the parcel would have arrived within 14 days.

Jane, who I spoke to on the help desk, seemed to be part of a culture of dishonesty. When I asked her if the phones were new, she said they were not refurbished phones but new ones. I plan to contact a governing body to deal with this issue. I have transcripts of conversations from the help desk on the website, but it's important to remember that they don't tell the truth. It's a case of "extracting money by deception."

I was lured in by a post from BuyMobile, promising a better experience and service under new management. Excited to purchase two stocked phones, I paid a hefty $59.80 for delivery. However, it has now been over 5 weeks and I still have not received my phones. I have contacted customer service multiple times, but to no avail. Even as of yesterday, they blamed the delay on their courier and could not give me a delivery date.

I was under the impression that since the phones were stocked items, they would be in Australia and the delivery time would be reasonable. However, it seems that even with the high delivery fee, I am still waiting for my phones to arrive. This has been a terrible business decision on my part, as the cost savings on the phones are negligible compared to the negative effects this delay has had on my business.

To make matters worse, BuyMobile's website only displays 5-star reviews and does not allow customers to leave their own reviews. This seems suspicious to me, as it does not accurately reflect the experiences of all customers.

I hope that this review will save other businesses and individuals from the agony and negative effects that I have experienced. It is disappointing to see a company promise better service and then fail to deliver on that promise.

I bought a JBL wireless speaker from BuyMobile this morning and I gotta say, I'm not too impressed. I haven't received a receipt yet and when I tried to contact them, they didn't respond properly. It's making me wonder if this company is even legit. I mean, how can you trust a company that doesn't even send you a receipt? It's been a few hours now and still no email from them. I'm starting to get worried that I might have wasted my money.

Update: So, I finally received my receipt from BuyMobile. It took them a while, but at least I have it now. I'm still a bit skeptical about this company though. I mean, if they can't even send a receipt on time, what else are they slacking on? I'm not sure if I would buy from them again.

Another update: Okay, so I decided to give BuyMobile another chance and I'm glad I did. I ordered a phone from them and it arrived in a timely manner. The phone was in great condition and worked perfectly. I guess my first experience with them was just a fluke. I'm still a bit hesitant to fully trust them, but I'm willing to give them the benefit of the doubt.

Overall, my experience with BuyMobile has been a bit of a rollercoaster ride. While I did have some issues with them in the beginning, they did eventually come through and deliver a good product. I would recommend them, but with a bit of caution. Make sure to keep an eye on your receipts and don't be afraid to follow up with them if you don't receive one.

I recently had a not-so-great experience with BuyMobile AU (buymobile.com.au). I was excited to purchase a new Ultron mobile phone from their website, but when it arrived, it was not what I expected. Instead of the high-quality Ultron phone I had ordered, I received a cheap brand of Lychee phone that was not at all what I had paid for.

To make matters worse, when I tried to submit a review or complaint about my experience, I found that the website did not allow for any kind of feedback or communication with their customer service team. This made me feel like they were not interested in hearing about my experience or helping me resolve any issues I had with my purchase.

Additionally, I was disappointed to find that the website's refund policies were not honored. Despite my attempts to reach out to their customer service team, I was unable to receive a refund for the product I had received.

Overall, I would not recommend BuyMobile AU to anyone looking to purchase a new mobile phone. While their website may seem legitimate at first glance, my experience has shown me that their policies and products are not what they claim to be. If you're looking for a reliable and trustworthy mobile phone retailer, I would suggest looking elsewhere.