Light In The Box
reviews and complaints

Attention:

I have sent several emails and clicked on the package not received tab. This is unacceptable.
I would like a full refund for the two purchases of braiding hair I never received.
1st order # [protected]
2nd order # 2454229.

My full name is diana parrish
My email is [protected]@yahoo.com

Either one arrived to the location given and confirmed.

I don't know where should I complaint about these cheaters. They haven't deliver my order.It's been more than 2 months and I didn't get my order. I have lodged several complaints in their site but they are giving me stupid excuses. Even I checked their tracker and it's showing me that the order returned back to their origin (China) but still they are making excuses. I don't know what to do.

I seldom order anything from online, and now I know why. Ordered a dress from Light in the Box. DO NOT EVER USE THIS company!

The dress did arrive in a timely fashion, but, it wasn't the dress I ordered. It was advertised as cotton, but, it is, in actuality, some sort of really poor quality synthetic.

I ordered a 2X...I wear and 18 normally. I held the dress up when I opened the package and realized, although marked on the label as 2X, it was probably no more than a size 4. I couldn't even get it over my head.

Took the dress to one of my girlfriends who wears a size 12, and, she, too, was unable to pull the dress down past her neck.

So, I tried to find a phone number to deal with the problem...none available, except in China. I have followed their procedure per return policy via email, but, after reading all the reviews and complaints about this company...why don't we ever do that BEFORE ordering...I have come to the conclusion that I have lost my $25. Haven't received any response at all, even though they claim they respond within 24 hours...it's been two weeks.

So, lesson learned...do not deal with this company again...than goodness I only ordered one dress, or I'd be out a lot more money. Shameful.

This is an incident involving a $543 package that I ordered online from Light in the box. This company appeared to have a variety of good products online, but the moment that I sent the purchase, I have come to regret the decision more and more. I ordered the package on the 30th of June. It is currently the 10th of August, and I still do not have my package! Throughout the entire waiting process, I've messaged Light in the box faculty countless times. Whenever I messaged them, the responder seemed agitated saying that I didn't understand their policy of how long things take to arrive and that "for my sake, they hope it arrives quickly." Even though they told me that it would be a 3-5 day shipping time and that processing takes a few days, it is literally more than 5 weeks later and I still do not have my product.

The package that I ordered is a road bike that I need to use to get to and from work. The fact that I don't have it has compromised my ability to work more hours, and on top of that I am short $543. I asked for a refund, and now they're telling to wait 60 days for my product without acknowledging my request of a refund. 60 DAYS. I want my money back, and this is so unprofessional.

I placed an order (#[protected]) for 14 items and a total of $70.12, on July 24, 2017. I paid extra for expedited shipping which was 4-8 days delivery plus tracking information. It is now August 4, 2017, I don't get any specific tracking information when click the track option on their website. I have contacted them more than 4 times asking about this issue I get blanketed "sorry for inconvenience check the tracking information etc" basically nothing useful. The responses almost sound robotic and when I look at the status of my inquiries I see this message: August 03, 2017 05:36 PM [protected] Package Not Received Resolved [protected]. How can they say my issue is resolved when it is anything but resolved? I want my shipping money refunded and I want to know if I am actually going to receive this order and if I don't get satisfactory response I want my full order amount refunded to me.
I thank anyone who can help me regarding this issue in advance. I don't want to have to consult legal support but I will if pushed.

I bought shoes mens shoes size 10 that were supposed to be at my house in 5 to 8 days!
I complained after 18 days and received women's size 7 Fake Nike shoes!
I sent an email that was never answered!
I called! Line Busy !
What Next !
Kiss 34$ Good Buy? ?
This is the 1st response I've had after three emails!
What do you want! Just tell me !
I want my money back !

On the 1st of August, I had placed an order on 4 san disk 32 GB memory cards. Upon realising that it was 4, paying $85.51 in total. I had cancelled my order as I had only intended to purchase 2. After ordering 2 and paying $44.24. I checked my bank account only to find both payments had processed, despite cancelling the order for 4 memory cards before the orders were shipped. I had cancelled it both on the website and on the app. Please explain and take into consideration to cancel the order before it's delivery

I have booked a phablet 10.1 inch silver color with order no.#[protected] on 28/07/2017. Till today it is not shipped. I am very anxiety about this. Requesting to arrange to send the phablet at an earliest. I have booked other product and it isalso showing shipped. So iam getting anxious. So send the phablet at an earliest. Thnak you. Have a nice day.

When will this place be taken down. They are not legit.,
Nobody order from here, you will regret it and definitely lose money.

I have no idea where they are located, since they cant be reached, but its overseas. they have a web site, lightinthebox,

I paid for express shipping, days after when I checked status, it still hadn't left and had expect delivery of 7 days after I placed the order.

Hi i ordered two pairs of sandals about 2 to 3 weeks ago i recieved them and both are two small and one is a size 4 and i m a size 7 i would like to return them and get a refund but can t find any email address or telephone number i m very disappointed with lightinthebox it s my first order and the last please can you help many thanks michele ballinger.

one of the most terrible e-shopping website, i have sent a previous complaint but no response so i decided to send another one and would like to escalate it to the management there.
I have placed an order since 8th of July and they have automatically deducted the fund and the status of the order does not change which is in progress although i was informed that the order will be shipped by 11 of July, i`m sending a lot or tickets"complaints" to them but no reply, i ended up by cancelling the order and still no reply or confirmation of the cancellation.
wondering if it`s a fraud website...can anybody help resolving my problem?

i have placed an order from the 6th of July order number [protected] and only one item is shipped and the remaining not yet, i can`t trace anything, asked many times through the ticket request about the day of shipment and when should i expect the one already shipped but no reply, on the other hand i`m bounded by a time frame as i would be traveling so i need to know a full status of my full order!

Please be noted that customer return & replace help support system is not helping at all.
I've been trying unsuccessfully for hours to return & replace
my order: [protected]
Shipping address : Joseph Prussien
6437 Emlen St
Philadelphia 19119 Pennsylvania
United States
Return for change of sizes:
No 1) Men's Formal Tank Top, Solid Sleeveless Cotton Polyester [Size L|Color: Black|]
S380057600007
Please change size L to 2X

No 2) Men's Formal Tank Top, Solid Sleeveless Cotton Polyester [Size L|Color: Gray|]
S380057600008
Please change size L to 2X

No 3) Men's Oxford Spring Summer Fall Winter Comfort Leather Outdoor Office & Career Casual Party & Evening Flat Heel Ruffles Lace-up Black |Color: Black|
Please change size from size: US-6.5/EU38/ UK5-5.5/ CN38|] To size US 9- 9.5...
Thanks in advance for your prompt attention.
I can be reached at [protected]@yahool.com or on my cell: [protected]
Truly,
Joseph Prussien

To whom it may concern;

I ordered 8/9 year old dress, arrived for a 4/5 year old fit. Awful quality decided to put it on my younger daughter for our Christmas Day equivalent. She had it on for a few hours only. The results please see attached. I demand a full refund for this purchase and am well within my rights to do so. I have been trying to get in touch with you for nearly 2 months now. This torn dress is not even worth the return postage and I refuse to pay it. I WANT A FULL REFUND! Please reply as soon as possible before I take this further.

I don't recommend purchasing from this site to anyone. Customer service is ridiculous and makes multiple excuses in goal of not refunding my item I purchased. Customer service originally told me to wait until the end of June to receive my item. After I informed them of my move (change of address), they told me to be patient and wait another 4 months and if I don't receive the item by then, to contact them. In the end, this is a online store for those who are "patient" enough to wait for half a year for the purchased item. Terrible customer service who isn't really reading your issues, but instead ranting about their "wonderful" business that has been running for 10 years.

Lightinthebox.com is receiving orders, taking money for the order and then generating a fake shipping tracker. The item never ships. The tracker does not update over a 40 day period. All refunds are refused. Any attempts to establish a tracking number that works is met with lengthy correspondence that blames outside circumstances and begs for patience for extended delivery delay times. First, with 39 day extension, then 60 day extension, then 90 days, etc. They do not comply with International shipping standards and are not accountable for their defunct tracker link. As I've said, they do not give refunds. You have to sit and wait for 3 month's and never received the product. I've researched them on Twitter and other social media and many, many people have experienced this same situation. Do not order from lightinthebox.com the way they are. You are being scammed. If anyone else reading this has experienced the same thing, please let me know and we could go for class action maybe.

On July 1, 2017 I my order # [protected]
Ticket # [protected]
I want to cancel this order and cannot find anyone willing to answer me for this company cannot get the BILLING ADDRESS CORRECT. I have no faith in this company and do want to cancel this order. I have tried to communicate for 3 days and no customer service.

M. Siegel
[protected]@sympatico.ca
This gift was to be sent to the U.S however, I live in Canada!

I had placed an order for some dresses and a pair of shoes - upon receiving the items they did not fit. Items were not only ordered by their size chart but a size larger because of the price of the items and still they were to small. I have been trying to reach this company after following the return policy before my 30 days are up, and I have not been able to get in touch with the company to speak with anyone or to receive a RMA (return merchandise authorization) to return my packages. I would like to get a refund for the merchandise that I ordered which was over One Hundred |Dollars. The order was placed before June 23rd, my invoice is dated on the 23rd

Order [protected] waw short the Free Gift of 20 Tattoo Inks with the 4 Machines Complete Tattoo Kit with Free Gift of 20 Tattoo Inks. The Dragonhawk® 50Pcs Disposable Sterile Tattoo Needles Mix Sizes; and 20pcs Tattoo Stencil Import Transfer Papers.
Order Q3490164108XX none of the items arrived. Tattoo Transfer Stencil Solution-120ml or Top Quality Black Tattoo Inks 60ml. I do not have international calling but my phone number is [protected]. Please resolve this or I am reporting fraud and canceling payment.

I purchased two Canvas on the 23/5 order no. [protected] PayPal
for. I sent one back Ticketed return no. [protected] for the isual Star Abstract stretched Canvas (60x60)
I asked by letter on the returned order for an exchange for the Black & White Zebra Canvas #[protected] $81.50.
If this is not available I'm happy with Art Portait of Zebra Canvas #[protected] (50 x 70 ) $98.66.

I have sent many letters back to them through the ticketed area on their website which I find is ridiculous to say the least. I have had no reply.

They received the returned Canvas on the 14/6 which shows on the ticketed return page on their website.

I cannot find out what is happening to my return? I havnt been refunded either so I don't know what is going on?

Can you please help?