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The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to stay on the line only for her to repeat everything I had read along the long involved process as to the possible problems. I answered each probable cause with no nd told her I had already read through the whole list. I was then told to send a picture of the label -which wasn't where I was told I would find it. I had to pull the entire range out and use my phone to take a picture of a code on a table half way down the back of the range. Mind you I am 75 years old. This wasn't an easy thing for me to do. When all was said and done I was told since the range was over 1 year old it was not longer under warranty and I had to call a repairman. The range isn't even 2 years old. What a piece of CRAP! The customer service was as impersonal as they could possibly make it and offered no real solutions, You are never given a chance to actually talk to anyone. It appears that only persons flipping through books for written responses is all you get and it take 2-4 minutes for each response since they aren't really knowledgeable for any of their products.
Claimed loss: dysfunctional top oven that burns food.
Desired outcome: fix or replace
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Hi Ms. Williams.
We are so sorry to hear of your frustration with your 4815 range. That particular model is one of the better ranges built within the industry. It uses LG's ProBake convection, creating the heat for the baking alongside the back of the oven (as opposed to the bottom of the unit). This allows the oven to bake more evenly when using the convection design. This is a feature that exist within the bottom oven, as it is the bigger of the two.
Other features are the new air-fry option, again, placed in the bottom unit. With it, you can fry just about anything you'd place within a standard fryer, but without the unhealthy grease. It also allows for standard self-cleaning or a quicker, more light, Easy Clean.
It is true that LG offers this unit with an industry standard, one year, limited warranty. However, it partners with many fine retailers which offer additional coverage when making the purchase through them. PLEASE, contact the retailer you made the purchase through. You may find that the cost of service or replacement is entirely covered through them. If that doesn't entire solve your issue, make sure to let us know. We want to make sure you're extremely happy with your range.