Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
LensCrafters Logo


LensCrafters Inc.

4000 Luxottica Place
United States - 45040
Customer Care
1 877 753 6727
1 855 592 2237
1 855 589 8891
Go to LensCrafters:    Facebook  Youtube     

LensCrafters Complaints & Reviews

LensCrafters - Frames/Fit is Crooked

Posted: 2015-09-08 by    Reviewer50329
Complaint Rating:  0 % with 0 votes
On July 11th (2015) I purchased (lens/frames) from my local lens crafters store at the Mall at Victor Valley. I was highly dissatisfied with the overall experience which has left me needing new frames entirely because the current fit is crooked. The clerk who sold my glasses to me initially...

LensCrafters - Aunt kept bullying me with the Byrds

Posted: 2015-07-30 by    Brandon Ceaser
Complaint Rating:  0 % with 0 votes
Optician has not help Donna L Guillory stop targeting me with the Byrd Family. She babysitting Megan Byrd who smokes marijuana with Jaz D Byrd Shaqkeeper her Sister who need to be spanked by her Parents and her Gregg Family allowing her to be involved with the Smiths and Byrd Family stealing...

LensCrafters - Arizona, Phoenix - Fraud

Posted: 2015-07-13 by    Emanuel Cherry
Complaint Rating:  0 % with 0 votes
Went to lenscrafters may 13 2015 had an eye examine purchased new glasses. June 30 2015 went back to lenscrafters to ask why i had not received my glasses, they told me it was because i had already received them. Their records show that i came in and picked them up, but they can not show an...

Lenscrafter - Product

Posted: 2014-11-16 by    Peter S. Fazzi
Complaint Rating:  0 % with 0 votes
Need to get glasses as I broke my original! Eye exam was great and Dr. was very pleasant. Girlfriend had picked out frame and sat down with associate to finalize the purchase. Wanted progressive (I have used them for years) & transitions. Lenscrafter talked me into their lens. I said OK Ill...

Donna Guillory General Manager Lenscrafters - Texas, Beaumont - Guillory relatives

Posted: 2014-10-17 by    Brandon Ceaser
Complaint Rating:  0 % with 0 votes
Would not return DVD movies loaned to her. Tried to give me her Doctors advice Made ignorant comments by stating I use drugs when her son Lil Wilson killed her youngest Jordan Guillory on a Go-cart almost from the two of them driving around wreckless. Her son ex-girlfriend also in law family...

LensCrafters - Dishonest co. And bad product

Posted: 2014-05-03 by    watsonbob2
Complaint Rating:  0 % with 1 votes
Glasses completely wrong after 2 eye exams. Then I was told That I could go to any lenscrafter store to get satisfaction. The store in Union NJ, near where I work wanted 55 dollars to examin my eyes, because they were ot the 1st store I went to. The Paramus store made a 3rd attempt which failed....

LensCrafters - Frames

Posted: 2014-04-23 by    patricia paknik
Complaint Rating:  0 % with 0 votes
Had eye exam and picked out frames. Bought glasses and sunglasses. Associate was pleasant and helpful and talked to me also purchased insurance..two months later my frames on reading glasses got very loose. Went back and was told "then" that the frames were spring and they would get loose told...

LensCrafters - Poor Quality Product and Service

Posted: 2014-01-04 by    UpsetinFairlawnOhio
Complaint Rating:  67 % with 3 votes
Part 1 - I went to Lenscrafter's two months to have an eye exam knowing that I now needed glasses (over 40).I first had an eye exam where I was put through the usual eye test, including this machine that takes a picture of the inside of your eye. When the Optometrist came in to complete...

Lenscrafters / Luxottica - Employee abuse

Posted: 2013-12-25 by    Jim Burch
Complaint Rating:  0 % with 0 votes
I came in there store in July of 2012.I needed a refill on my contact lenses.I was told very rudely that I needed to get a new examination. I stood up for myself and they finally figured out I was right and gave me some new contacts $85.00.When my contract or renewal. Was up, I came back and...

LensCrafters - Poor Quality

Posted: 2013-11-21 by    liapost
Complaint Rating:  0 % with 0 votes
It makes me feel angry but also validated to read these complaints about the poor quality of Lenscrafters products. First, some comments for the critics of the complaints. You can't be serious that you think a pair of EYEGLASSES (or shoes for that matter) should not last without falling...

LensCrafters - Florida, Orange Park - Glasses

Posted: 2013-07-25 by    vtpadgett
Complaint Rating:  100 % with 1 votes
I purchased by rimless glasses at Lenscrafters in Orange Park, Florida. I have had them since January 2013 and they started cracking on both sides at the screw area. I took them back yesterday and I experienced a rude employee. I stated that the glasses must be defective because cracks are on...

LensCrafters - Florida - Sales pressure

Posted: 2013-05-11 by    rolex452
Complaint Rating:  0 % with 0 votes
Let's say you need basic transportation. A small (comparatively) inexpensive car will do the job of getting you from point A to point B, and you tell the salesperson you can't afford anything more than that. Should the salesperson relentlessly insist that you buy their most expensive...

LensCrafters - California, 1760 pacific coast - Charge me twice

Posted: 2013-04-19 by    Bad experience w Lenscrafters
Complaint Rating:  0 % with 0 votes
I ha a worse experience with this store. I went there March 30, 2013 to replace the lens of my existing frame. The guy who assisted me is way too obvious not knowledgeable with what he was doing. I was patient waiting for him to process thing without even explaining to me the details but i thought...

LensCrafters - New Jersey, Moorestown - Poor service practice

Posted: 2013-01-13 by    Maryann Paradise
Complaint Rating:  0 % with 0 votes
I need the address of their home office so i can send a detailed message about my dissatisfaction with this store. I have been a customer for 30 years and so many changes have been made for the company benefit with no regard for their employee's or customers. Recently bought lens'...

Lens Crafters - Georgia, Decatur - Salesmen lied ! ! !

Posted: 2012-08-09 by    lburgessjr
Complaint Rating:  100 % with 1 votes
Buyer BEWARE!!! Two salesmen lied to me. NO CUSTOMER SERVICE. Do Not Shop at LENS CRAFTERS STONECREST MALL. I bought two pair of prescription glasses. One pair were sunglasses. The sales man talked me into a pair of Maui Jims. I had never heard of them but he raved. His name was Andy. His words...

LensCrafters - South Dakota, Rapid City - Substandard product

Posted: 2012-06-27 by    WHF
Complaint Rating:  0 % with 0 votes
Have purchased glasses for over 20 years from Lenscrafters. Purchase price was over $300.00. After getting glasses home I didn't need them for six months. Opened the case to wear them and discovered both lens had stress fractures. Took the glasses back to the store and was advised that...

LensCrafters - Illinois, Chicago - Broken Glasses

Posted: 2012-06-15 by    marc J H
Complaint Rating:  0 % with 1 votes
I have recently become homeless and late one night as I was walking the streets I was attacked and beaten up which resulted in my glasses being totally destroyed. I had purchased these glasses at LensCrafters last year( an eye exam, new lenses and frames) for 325$. When I let them know of my...

LensCrafters - Florida, West Palm Beach - Bad service bad eye exam almost had eye surgery.

Posted: 2012-04-06 by    Mad Michael
Complaint Rating:  0 % with 0 votes
Danger, Lenscrafters is very dangerous. You must be very careful when ordering glasses from Lenscrafters! This is an organization that will not accept any responsibility for there errors. The employes who work there are experts at finger pointing at each other let alone the at the Doctors of...

LensCrafters - Florida, Sunrise - Beware of the liars!!!

Posted: 2012-03-06 by    RML81
Complaint Rating:  100 % with 1 votes
After purchasing a pair of glasses for almost $400, I found a website that was offering similar frames for only $6.95. I decided to purchase an extra pair online but needed my PD measurement. The receptionist LIED to me and said she could not legally disclose that information to me. I was irate....

LensCrafters - Maryland - Warning

Posted: 2012-02-09 by    OCsandy
Complaint Rating:  100 % with 2 votes
WARNING! After many years of being a customer, It seems that Lenscrafters is now pushing their staff to push the sale of new glasses, no matter what the case. I needed nothing more than a new screw in my frame, but they did everything they could to sell me new glasses. They told me that the...

Share with Others

Contact Us


How Can I Avoid Charity Scams?
How Can I Avoid Charity Scams?
more videos More Videos
RSS Feed