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LensCrafters Customer Care Service

LensCrafters Inc.

4000 Luxottica Place
United States - 45040

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LensCrafters Complaints & Reviews

LensCrafters - New York, New York / Sales person was dishonest

Willette Moton on 2016-04-04
On Sunday April 3rd I went into the LensCrafters located at 5105 Kings Plaza in Brooklyn, New York. I had chosen a pair of Frames for my son which was the display Frames. I Made it very clear the to the salesperson Mr. Rudolf 489680 I did not want the display pair and assured me that he...

LensCrafters - Florida, Jacksonville / glasses

Reviewer19227 on 2015-12-11
in November I purchased my son a pair of glasses through my VSP with Eye Med. My son does not have to wear his glasses except for distance and he was in school and carries them on his shirt and one of the lenses fell out and when we Went to the Lenscrafters at the mall we were told that we...

LensCrafters - California, Victorville / Frames/Fit is Crooked

Reviewer50329 on 2015-09-08
On July 11th (2015) I purchased (lens/frames) from my local lens crafters store at the Mall at Victor Valley. I was highly dissatisfied with the overall experience which has left me needing new frames entirely because the current fit is crooked. The clerk who sold my glasses to me...

LensCrafters / Aunt kept bullying me with the Byrds

Brandon Ceaser on 2015-07-30
Optician has not help Donna L Guillory stop targeting me with the Byrd Family. She babysitting Megan Byrd who smokes marijuana with Jaz D Byrd Shaqkeeper her Sister who need to be spanked by her Parents and her Gregg Family allowing her to be involved with the Smiths and Byrd Family...

LensCrafters - Arizona, Phoenix / Fraud

Emanuel Cherry on 2015-07-13
Went to lenscrafters may 13 2015 had an eye examine purchased new glasses. June 30 2015 went back to lenscrafters to ask why i had not received my glasses, they told me it was because i had already received them. Their records show that i came in and picked them up, but they can not show an original document with my signature.

LensCrafters / Product

Peter S. Fazzi on 2014-11-16
Need to get glasses as I broke my original! Eye exam was great and Dr. was very pleasant. Girlfriend had picked out frame and sat down with associate to finalize the purchase. Wanted progressive (I have used them for years) & transitions. Lenscrafter talked me into their lens. I said OK...

LensCrafters - Texas, Beaumont / Guillory relatives

Brandon Ceaser on 2014-10-17
Would not return DVD movies loaned to her. Tried to give me her Doctors advice Made ignorant comments by stating I use drugs when her son Lil Wilson killed her youngest Jordan Guillory on a Go-cart almost from the two of them driving around wreckless. Her son ex-girlfriend also in law...

LensCrafters / Dishonest co. And bad product

watsonbob2 on 2014-05-03
Glasses completely wrong after 2 eye exams. Then I was told That I could go to any lenscrafter store to get satisfaction. The store in Union NJ, near where I work wanted 55 dollars to examin my eyes, because they were ot the 1st store I went to. The Paramus store made a 3rd attempt which...

LensCrafters - New Jersey, deptford / Frames

patricia paknik on 2014-04-23
Had eye exam and picked out frames. Bought glasses and sunglasses. Associate was pleasant and helpful and talked to me also purchased insurance..two months later my frames on reading glasses got very loose. Went back and was told "then" that the frames were spring and they would get loose...

LensCrafters - Ohio, Fairlawn / Poor Quality Product and Service

UpsetinFairlawnOhio on 2014-01-04
Part 1 - I went to Lenscrafter's two months to have an eye exam knowing that I now needed glasses (over 40).I first had an eye exam where I was put through the usual eye test, including this machine that takes a picture of the inside of your eye. When the Optometrist came in to...

LensCrafters / Luxottica / Employee abuse

Jim Burch on 2013-12-25
I came in there store in July of 2012.I needed a refill on my contact lenses.I was told very rudely that I needed to get a new examination. I stood up for myself and they finally figured out I was right and gave me some new contacts $85.00.When my contract or renewal. Was up, I came back...

LensCrafters / Poor Quality

liapost on 2013-11-21
It makes me feel angry but also validated to read these complaints about the poor quality of Lenscrafters products. First, some comments for the critics of the complaints. You can't be serious that you think a pair of EYEGLASSES (or shoes for that matter) should not last without...

LensCrafters - Florida, Orange Park / Glasses

vtpadgett on 2013-07-25
I purchased by rimless glasses at Lenscrafters in Orange Park, Florida. I have had them since January 2013 and they started cracking on both sides at the screw area. I took them back yesterday and I experienced a rude employee. I stated that the glasses must be defective because cracks are...

LensCrafters - Florida / Sales pressure

rolex452 on 2013-05-11
Let's say you need basic transportation. A small (comparatively) inexpensive car will do the job of getting you from point A to point B, and you tell the salesperson you can't afford anything more than that. Should the salesperson relentlessly insist that you buy their most...

LensCrafters - California, 1760 pacific coast / Charge me twice

I ha a worse experience with this store. I went there March 30, 2013 to replace the lens of my existing frame. The guy who assisted me is way too obvious not knowledgeable with what he was doing. I was patient waiting for him to process thing without even explaining to me the details but i...

LensCrafters - New Jersey, Moorestown / Poor service practice

Maryann Paradise on 2013-01-13
I need the address of their home office so i can send a detailed message about my dissatisfaction with this store. I have been a customer for 30 years and so many changes have been made for the company benefit with no regard for their employee's or customers. Recently bought...

Lens Crafters - Georgia, Decatur / Salesmen lied ! ! !

lburgessjr on 2012-08-09
Buyer BEWARE!!! Two salesmen lied to me. NO CUSTOMER SERVICE. Do Not Shop at LENS CRAFTERS STONECREST MALL. I bought two pair of prescription glasses. One pair were sunglasses. The sales man talked me into a pair of Maui Jims. I had never heard of them but he raved. His name was Andy. Hi...

LensCrafters - South Dakota, Rapid City / Substandard product

WHF on 2012-06-27
Have purchased glasses for over 20 years from Lenscrafters. Purchase price was over $300.00. After getting glasses home I didn't need them for six months. Opened the case to wear them and discovered both lens had stress fractures. Took the glasses back to the store and was advised...

LensCrafters - Illinois, Chicago / Broken Glasses

marc J H on 2012-06-15
I have recently become homeless and late one night as I was walking the streets I was attacked and beaten up which resulted in my glasses being totally destroyed. I had purchased these glasses at LensCrafters last year( an eye exam, new lenses and frames) for 325$. When I let them know of...

LensCrafters - Florida, West Palm Beach / Bad service bad eye exam almost had eye surgery.

Mad Michael on 2012-04-06
Danger, Lenscrafters is very dangerous. You must be very careful when ordering glasses from Lenscrafters! This is an organization that will not accept any responsibility for there errors. The employes who work there are experts at finger pointing at each other let alone the at the Doctor...

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