LensCrafters reviews and complaints 1
View all 364 complaintsLensCrafters - Michael Kors frame
I unfortunately I picked LensCrafters to get 2 pairs of frames, and paid over $1,000 at the Boynton Beach Location. The Michael Kors frame sits uneven on my face. They have been adjusted 5 times. I feel that they were bought before, broken, refurbished, and placed back on display. My [censored] bought the pair. I didn't get the warranty, since I've never broken a pair of glasses. I've worn the glasses a handful of times. The last time they were adjusted, I asked if they could replace the frame, I was told no! It's not fair, that I paid over $1000 and I'm not satisfied or happy with my 2nd pair of glasses. I just want the frame replaced. Other wise, I will make my claim public, and file a complaint with the Better Business Bureau. I will never recommend anyone to LensCrafters again. And I will definitely not buy any other glasses with LensCrafters again!
Desired outcome: Replace my frame with a new frame, preferably the same Michael Kors frame.
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