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Kaspersky Customer Care Service

Kaspersky Lab, Inc.

500 Unicorn Park Dr Ste 300
Woburn
Massachusetts
United States - 01801

Customer Support Phone Numbers

Phone:
1 781 503 1800 6 6
Fax:
1 781 508 1818 0 0
 

Kaspersky Complaints & Reviews

Kaspersky / Billing

Re
reeper256 on Nov 3, 2016
I have receinty has a payment of £69 deducted form my bank without authorisation by Kasperky, i have been with them since 2014 but never set up a direct debit, i was waiting for this years licence to end in 17 days so i can increase my licence to 1 pc and 1 laptop but this was auto renewed. I...

Kaspersky / Customer service

No
nobut on Nov 2, 2016
I had recently the need to check with Kaspersky about a matter concerning financial transactions that have been blocked. Having checked with my bank and finding no fault there, I searched the Kaspersky website to see if their 'safe money' attribute might have been the source of the...

Venkataraman / Kaspersky internet security 2016

Kr
I bought a Kaspersky internet security cd for my laptop for home use.After the installation of this internet security I am unable to make any online transaction .Upto secured browser window everything works fine.When I finally press the button for payment, it says everything is fine and...

Kaspersky / Fraudulent CC Charge

Re
Reviewer63971 on Nov 5, 2015
Kaspersky notified me via email about a automatic renewal charge about to take place on my CC. I answered them saying I no longer want the subscription and therefore won't authorize a charge. 2 days later they charged my CC anyway. I called them, told them I didn't authorize it...

Kaspersky / Not Delivering Product

Re
Reviewer39453 on Oct 19, 2015
Bought a business server edition and the initial temporary keys were not able to be validated to get the permanent keys (???). Contacted customer support with no resolution other than to contact sales. No link to sales, or a phone number. Have not been able to contact anyone. At this point wehave no product even after a half dozen requests.

Kaspersky Total Security / Customer Support

Ri
Richie B on Aug 11, 2015
Used this software for approximately 11/2 years had several instances where I had to use customer support and that turned out to be total disaster because of hard to understand agents (language problem) also agents where not very knowledgeable of their own products and reading off of...

Kaspersky / Harasses you to renew and won't listen!

Po
PO'DShopper on Jun 11, 2015
I originally had KAV pre-installed on my laptop and had purchased a 1 yr license once the trial ran out. This has turned into yet another stupid mistake on my part. For the software messed around with several (minor) settings in Windows that not even the forced upgrade to 8.1 would fix! I...

Kaspersky Total Security / Tech Support Worthless

Cw
CWKMD on Apr 10, 2015
Never, ever by any products from Kaspersky. I had a password issue that is still unresolved after 10 days. Tech support is incapable of correcting the situation and only will tell me to repeat the same steps over and over even when I inform them that the steps do not work. My comments come...

Kaspersky Anti-virus / dishonest practices

Mi
Miketwo on Mar 27, 2015
In November 2014, I purchased a 3 year anti-virus plan. I found out by accident they double billed me. I wound up with two 3 year plans. I only purchased it for one computer. I got no satisfaction until I got the credit card company involved in a 3 party conversation. Only then, were they...

Kaspersky Antivirus 2015 / Non-delivery

An
Angry cheated on Mar 23, 2015
Payment confirmed by the bank is through. Kaspersky Malaysia said they cannot trace my order. How come the payment can get through? Where is it gone to? They did not know. I was using their own online order system and the payment was through and yet they did not know about my order??? If...

Kaspersky Home / renewal fee

Da
dath on Mar 9, 2015
Do not renew your subscription with Kaspersky earlier than the last day of your subscription. you lose the coverage - I paid 30 days early and as a result they activated the renewal immediately and now I have paid for a year subscription but only have 335 days left. despite numerou...

Kaspersky / tech support

Br
brucebalinor on Feb 9, 2015
I am having downloading problems with my computer. I bought the Kaspersky Internet Security and loaded it onto the computer with the disk in the box. I was still having download problems. Sent an e-mail to tech support. The return email gave me a link to download a diagnostic program. I...

Kaspersky / Kaspersky Technical Support

Di
I have been using Kaspersky Internet Security for 3 years. A few days ago I bougt new licence for 1 year. I tried to activate my licence on KIS 2013. However, licence required newer version of KIS. Hence I installed KIS 2015. After installing KIS 2015, my printer via LPT port is blocked. I...

Kaspersky Internet Security / Product / Customer Service

Nj
njk15 on Dec 9, 2014
I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their support is awful, thoroughly and completely useless. I purchased the cd and tried to install with no success. I called their support and they had me attempt the install...

Kaspersky Pure Total Security 3.0 / Can't load on computer

Na
Nancy Files on Oct 21, 2014
I bought the Kaspersky PURE Total Security 3 and backup diskette on Sept. 15, 2014. I didn't load it for awhile and couldn't do it without help. I still had time left on my 30 day trial period. Then when the 30 days were up, the reminder to purchase kept popping up. I finally...

Kaspersky / Internet Security 2014 / No one at kaspersky to contact for customer complaints.

Bi
Bill Grant on Jul 29, 2014
I purchased Kaspersky Internet Security 2014 on 29th June, 2014. The activation code did not work. Technical support has been unable to fix problem in spite of having sent some twenty odd emails.. I feel I have been cheated out of my money. It seems impossible to make contact with thi...

Kaspersky.com / Fraudulent charges

Tr
trinity222 on May 24, 2014
There was a fraudulent charge on my credit card of $349.75 this morning. I have NEVER HEARD of these people nor did I order any product from them. I am disputing this charge of course. And since its a holiday weekend I'll have to wait until after that. Looking at the messages on thi...

Kaspersky / card details hacked

Sh
Shreya Shreya on Apr 29, 2014
After I purchased antivirus software on 29th April 2014 my card details were hacked where as online purchasing is always secure.After the last purchase someone is using my card and has spent more than 10000 rs without my permission.Kaspersky being antivirus site is not secure then how can...

Kaspersky Anti-virus For Pcs / avpui is incompatible

Ak
Akilan A.S. on Apr 17, 2014
I purchased Kaspersky Anti-virus 2014 (1PC/1year) from flipkart on 18-feb-2014. It worked properly after installing till 15-april-2014 after that I dono what happend, the anti-virus is in the state of shut down. When I try to enable the anti-virus, the application loads for a long time and...

Kaspersky Internet 2014 / Poor Customer Service

Ca
cavey1638 on Mar 6, 2014
I purchased a 3 Licence Kaspersky Internet 2014 product. I tried the Internet renewal facility which did not work. I then contacted customer services on a premium rate number who processed the transaction. I was told the renewal was £44.99 and that the agreement was with Digital...

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