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Kaspersky Customer Care Service

Kaspersky Lab, Inc.

500 Unicorn Park Dr Ste 300
United States - 01801

Customer Support Phone Numbers

1 781 503 1800 3 2
1 781 508 1818 0 0
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Kaspersky Complaints & Reviews

Kaspersky - Texas, Montgomery / Fraudulent CC Charge

Reviewer63971 on 2015-11-05
Kaspersky notified me via email about a automatic renewal charge about to take place on my CC. I answered them saying I no longer want the subscription and therefore won't authorize a charge. 2 days later they charged my CC anyway. I called them, told them I didn't authorize it...

Kaspersky / Not Delivering Product

Reviewer39453 on 2015-10-19
Bought a business server edition and the initial temporary keys were not able to be validated to get the permanent keys (???). Contacted customer support with no resolution other than to contact sales. No link to sales, or a phone number. Have not been able to contact anyone. At this point wehave no product even after a half dozen requests.

Kaspersky Total Security / Customer Support

Richie B on 2015-08-11
Used this software for approximately 11/2 years had several instances where I had to use customer support and that turned out to be total disaster because of hard to understand agents (language problem) also agents where not very knowledgeable of their own products and reading off of...

Kaspersky - Pennsylvania, Philadelphia / Harasses you to renew and won't listen!

PO'DShopper on 2015-06-11
I originally had KAV pre-installed on my laptop and had purchased a 1 yr license once the trial ran out. This has turned into yet another stupid mistake on my part. For the software messed around with several (minor) settings in Windows that not even the forced upgrade to 8.1 would fix! I...

Kaspersky Total Security - Colorado, Pueblo / Tech Support Worthless

CWKMD on 2015-04-10
Never, ever by any products from Kaspersky. I had a password issue that is still unresolved after 10 days. Tech support is incapable of correcting the situation and only will tell me to repeat the same steps over and over even when I inform them that the steps do not work. My comments come...

Kaspersky Anti-virus - North Carolina, Hertford / dishonest practices

Miketwo on 2015-03-27
In November 2014, I purchased a 3 year anti-virus plan. I found out by accident they double billed me. I wound up with two 3 year plans. I only purchased it for one computer. I got no satisfaction until I got the credit card company involved in a 3 party conversation. Only then, were they...

Kaspersky Antivirus 2015 / Non-delivery

Angry cheated on 2015-03-23
Payment confirmed by the bank is through. Kaspersky Malaysia said they cannot trace my order. How come the payment can get through? Where is it gone to? They did not know. I was using their own online order system and the payment was through and yet they did not know about my order??? If...

Kaspersky Home / renewal fee

dath on 2015-03-09
Do not renew your subscription with Kaspersky earlier than the last day of your subscription. you lose the coverage - I paid 30 days early and as a result they activated the renewal immediately and now I have paid for a year subscription but only have 335 days left. despite numerou...

Kaspersky / tech support

brucebalinor on 2015-02-09
I am having downloading problems with my computer. I bought the Kaspersky Internet Security and loaded it onto the computer with the disk in the box. I was still having download problems. Sent an e-mail to tech support. The return email gave me a link to download a diagnostic program. I...

Kaspersky / Kaspersky Technical Support

I have been using Kaspersky Internet Security for 3 years. A few days ago I bougt new licence for 1 year. I tried to activate my licence on KIS 2013. However, licence required newer version of KIS. Hence I installed KIS 2015. After installing KIS 2015, my printer via LPT port is blocked. I...

Kaspersky Internet Security / Product / Customer Service

njk15 on 2014-12-09
I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their support is awful, thoroughly and completely useless. I purchased the cd and tried to install with no success. I called their support and they had me attempt the install...

Kaspersky Pure Total Security 3.0 - California, Concord / Can't load on computer

Nancy Files on 2014-10-21
I bought the Kaspersky PURE Total Security 3 and backup diskette on Sept. 15, 2014. I didn't load it for awhile and couldn't do it without help. I still had time left on my 30 day trial period. Then when the 30 days were up, the reminder to purchase kept popping up. I finally...

Kaspersky / Internet Security 2014 - Scotland, Lothian, Edinburgh / No one at kaspersky to contact for customer complaints.

Bill Grant on 2014-07-29
I purchased Kaspersky Internet Security 2014 on 29th June, 2014. The activation code did not work. Technical support has been unable to fix problem in spite of having sent some twenty odd emails.. I feel I have been cheated out of my money. It seems impossible to make contact with thi...

Kaspersky.com / Fraudulent charges

trinity222 on 2014-05-24
There was a fraudulent charge on my credit card of $349.75 this morning. I have NEVER HEARD of these people nor did I order any product from them. I am disputing this charge of course. And since its a holiday weekend I'll have to wait until after that. Looking at the messages on thi...

Kaspersky / card details hacked

Shreya Shreya on 2014-04-29
After I purchased antivirus software on 29th April 2014 my card details were hacked where as online purchasing is always secure.After the last purchase someone is using my card and has spent more than 10000 rs without my permission.Kaspersky being antivirus site is not secure then how can...

Kaspersky Anti-virus For Pcs / avpui is incompatible

Akilan A.S. on 2014-04-17
I purchased Kaspersky Anti-virus 2014 (1PC/1year) from flipkart on 18-feb-2014. It worked properly after installing till 15-april-2014 after that I dono what happend, the anti-virus is in the state of shut down. When I try to enable the anti-virus, the application loads for a long time and...

Kaspersky Internet 2014 / Poor Customer Service

cavey1638 on 2014-03-06
I purchased a 3 Licence Kaspersky Internet 2014 product. I tried the Internet renewal facility which did not work. I then contacted customer services on a premium rate number who processed the transaction. I was told the renewal was £44.99 and that the agreement was with Digital...

Kaspersky.com - Alberta, Calgary / Unauthorized credit card charge

Calgarian777 on 2013-12-09
On November 28, 2013 Kaspersky.com made unauthorized charge on my credit card on the amount of 130.00CAD. Why it was done - I have no idea. I even did not know about the existence of this company until I red its name on my credit card statement. I do not use their product. I did not order anything from them. I started investigation with my bank

Kaspersky Anti-virus / Will not honor $45 REBATE

jfowler11 on 2013-09-24
I submitted a rebate for $45 after purchasing Kaspersky Anti-virus and the 3rd party vendor would not honor the rebate because they were told by Kaspersky that the UPC code from the box is not sufficient for the rebate and that I had to mail the entire bottom flap. I had sent them approx...

Kaspersky Internet Security 2013 - Washington / Very Poor Service and Don't Give a C*** Attitude

449Kenny on 2013-08-27
I have been a Kaspersky customer since 2009, which apparently means nothing to the sales and Tech Support staff. They are located in the Philippines and appear to be both out-sourced with no company loyalty or ties. I have always purchased upgrades ahead of the expiration of my current...

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