Jack's Family review: Service

In Greenville, Mississippi, Jack’s restaurant is cutting corners trying to make the timing look good at the drive-through window. Every time I go through the drive-through I pay and I’m giving my drink and I’m told to pull up and wait because of the timer. I have specifically asked, am I being pulled up because y’all don’t want to pass the time y’all aren’t supposed to pass while I’m sitting here waiting on my food and the answer I was given was yes mam that’s correct. That is fine. I don’t mind pulling up and waiting. However, this morning the line had three people in it. They had them all pulled up, waiting on their food with the third person being in front of the window. I was told I was going to have to come in and place my order. I am assuming this is because of the timer. I thought maybe I heard them wrong, and gave them the benefit of the doubt so I drove around and came back to the speaker and I was told come inside to order your food. I was on a time schedule and did not have time to park and come inside and order so as I’m typing this I’m sitting in the McDonald’s drive-through.

Like I said, I don’t mind waiting for my food because I want it done right however, I don’t want to be inconvenienced because they are trying to get good scores on their timing. If the timing is so bad that they need to fake it, then they need to change something to fix it. Thank you for your time. Please excuse any errors as I use voice recognition to type this out.