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Poor customer service
I arrive and placed my order. Another customer came in after I placed my order and placed his. I waited approximately 15 minutes and the customer who placed his order after I did received an order. I asked where my order was and the gentleman assured me that the customer who received an order had been waiting awhile and that he ordered before I did. I waited another 5-10 minutes and was given an order. I drove home and to my surprise was given the wrong order. I drove back to chicken express and informed the gentleman I was given the wrong order. They discovered that they gave my order to the gentleman that ordered after me. I asked for my money back and that they compensate for my trouble that they put me through and they refused. And the order I returned was tossed in the trash in front of me. One worker actually told them that this was not my fault but the fault of the workers. I just do not understand why I was not compensated in some way.
Recommendation: Check your order before you leave
Chicken Express complaints 404
Dark meat order refusal
My husband and I went to the Chicken Express in Whitehouse Texas and the manager refused to sell us a 12 piece dark because he had fried up too much white meat. This happened around 3 pm Sunday April 7. We ended up in Tyler Texas and we were able to purchase a 12 piece dark there. We ended up going way out of our way Whitehouse Texas is the closest location to us. We live in Bullard Texas maybe you should build a chicken express there. I don't agree with the policy that is in place at the Whitehouse Texas location. We are both disabled veterans and we believe that we should not have been inconvi enced in this way. Thank you for reading.
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Food missing from order rude personal not just once but 3 times.
I usually go to the chicken express in college but attended meetings in the city of Bryan Texas ordering was a problem due to so much noise with employees laughing and chatting about personal issues. Finally placed order. After returning to office the order was not mine. Had nothing I ordered. Reported to “ manager “over the phone was put on hold and phone...
Read full review of Chicken ExpressRefuse to serve customers after a certain time
The chicken express in Alvarado tx will not take orders over the phone after 8:30pm due to them not wanting to cook more food when it's close to quitting time. Every single time I try to order I never can get anyone on the phone although I'm sitting in the parking lot watching them horseplay and run around the store as I'm calling. I let it ring about 100 times and still no answer.. this is very unprofessional and not appreciated. I order gizzards and there is a 12 minute wait so I rather call my order In and it's usually ready by the time I run to the gas station. But they just won't answer
Desired outcome: Answer the phone and take orders!!!
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Is Chicken Express legit?
Chicken Express earns 91% level of Trustworthiness
Perfect Trust Endorsement: Chicken Express achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
The age of Chicken Express's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Chickene.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Chickene.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While Chicken Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 404 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
The chicken combos
Let me preface saying i love chicken express. My fiancée and i ordered two spicy tender combos last night on 12/19 from the 9095 Custer Rd, Plano, TX 75025 store. We ordered at like 7:30 pm. The chicken we received was luke warm. We ate it anyway. Within two hours, violent horrifying debilitating food poisoning, i throw up once a decade and I couldn’t stop...
Read full review of Chicken Express and 1 commentService and food and drink
I ordered 20 pieces of chicken tenders with 3 sides and 2 drinks and the cashiers told me order and I paid her then she told me that I could of used the special that they were having, so I asked can I still use it and she said that she would have to ask the manager. The manager came and told because the sale already went through she couldn’t do anything...
Read full review of Chicken ExpressChicken wings ordered
On Nov 11 my family made three orders. My order specifically was hot wings. I went to explain that I was given popcorn chicken instead. The "manager" took the popcorn chicken and return chicken wings; not hot wings. Anyway, his professional ways were very poor. I had also told him I wanted a dip but he told me that would be $.50 more. The other thing wa...
Read full review of Chicken ExpressMessed up order
I went tonight 11/8/23 to my local chicken express ordered a 7 piece spicy tender with okra and mash potatoes. A 4 piece spicy tender with okra and mash potatoes and a 2 piece with okra.
The spicy tenders were dry and hard. We did not receive any gravy for our order. And we never received the okra for the 2 piece. The food wasn't fresh and was horrible.
Desired outcome: I'd appreciate a refund or my order replaced.
Food and service
We had stopped in to eat at the Chicken Express in San Angelo, Texas. We do stop in often to grab a drink in the drive through and/or occasionally eat in. First, we stopped in on 11/01/2023 to eat a bite and had ordered two, 4 pc. chicken tender baskets with biscuits. The biscuits were like hockey pucks and so hard we couldn’t eat them. They had shrunk to half size as if they were re-heated for two days straight. Second, the young man working the register with the pink streaks in his hair was a smart [protected]@$ and came close to getting himself realigned for the comment made! We had notified the cashier that their music kept looping the same ridiculous song for a hour, the whole time we were in the lobby area eating. The young man then says “Really” in a derogatory manner. It appeared quite obvious that other people had had enough as well.
I wound not waste my time at this Chicken Express store here, unless you want nasty food and children working inside that couldn’t care less!
Claimed loss: $25.00
Desired outcome: We’d like a refund and they need to get decent help in the store!
Customer service and management
On Thursday, October 19th, I went through the chicken express drive-thru in Comanche, Texas. I do not go very often due to the high prices. A female was working the drive-thru and I ordered through the intercom. I ordered a number 2 (seven piece tenders, french fries, 1 roll, large sweet tea), and a number 3 (3 piece which I ordered all drumsticks, mashed...
Read full review of Chicken ExpressCharging for condiments - rude staff
The Weatherford Texas Chicken Express just lost a long time loyal customer. I ordered a 3 piece catfish combo today for lunch. Their prices are really high for this item but I pay it because it's good. I asked for 3 tarter sauce packets and only got two. When I reminded the clerk she told me they charge for them. I've been eating at this location and other...
Read full review of Chicken ExpressRude drive thru employee and horrible quality food
10/12/2023 5:21pm
DT#3138
The staffs rude comments to my sister when a simple question was asked.. Was meet with a snappy attitude saying how is she supposed to know she only works the window... Then after my sister spends $70.00 with yall we get home and the chicken is very tough old and dry the macaroni and cheese tasted awful and the gravy was very watery. I tried calling the store to speak to management four times it just rang and rang no pick up Today was picked for my wife birthday she loves yalls chicken it was supposed to be a nice family meal with my daughter wife and sister and it ended up being a terrible meal that started off with rude service which should- of been a red flag but i went ahead got the food spent $70.34 and it turned out to be just as bad as the service i received when i simply was asking if the ranch was in the bag and got a reply of how should i know i just work the window
Desired outcome: i would like for my meal to either be refunded or at least comped
Product not delivered.
10-05-2023 approx. 7:55 pm Ordered 2 piece cat fish. Trans action number is #283067 Service person had me move up out of line to let one customer to buy their meal. They said my meal would be right out, Waited 20 min. and no meal. Backed up to fine two young female employees eating their own meal. Asked if my meal was ready and they scurried around and...
Read full review of Chicken ExpressFrench fries and roll
I went into Chicken Express in Gun Barrel City, TX on 09/19/2023 @ 12:33pm. My roll was hard and French fries were old. When leaving job and coming back to Chicken Express. The manager wanted to good back and forward with me about why the food was old. Instead on remaking the food and letting it be. I will not return to Chicken Express until you can train...
Read full review of Chicken ExpressCustomer service and restaurant policies.
My wife and I use to come to this Chicken Express on Davis St. a lot of times a few years ago , the service and the food was good then. We would go on Sunday after church and on Wednesday after bible study. Yesterday ( Sunday 09/10/23) we decided to try this one again. Big Mistake. (1) The prices were higher than the other Chicken Expresses. (2) They charge...
Read full review of Chicken ExpressCold slaw and chicken tenders
I was at the Chicken Express in Leander tx about 3 pm today. August 28, 2023. The cold slaw was ruined. It was terrible. The chicken tenders were dry and hard like it had been sitting for hours. I spent $28.00 on this food that wasn’t fit to eat. I’ve bought food here for years but the food continues to get worse. You charge a lot more for your food and...
Read full review of Chicken ExpressIncorrect and missing items packed
University, 710 Earl Rudder Fwy, College Station, TX
I’m 75 years old, and fixed income…
Been using this store location for many years for take out… it seems that customer service is hindered by “Corporate Policies”…
I usually don’t have a problem, but this year, have several times, the incorrect or missing items were found after I get home…
I call, and they say I can come back, but it would cost me gas and time, so the tell me I can get it taken care of next time… But if it is over a week tuff! I do not get the “plastic wear” or plastic bag…
Mgr said it would come out of his paycheck?!? What happened to customer service? Thank You for your concern in this matter..
Bill P
Desired outcome: Respond to:Bet.[protected]@gmail.com
Post TX Food Order
This is in reference to the Post, TX location. 1. We ordered unsweet tea which was soured upon tasting. 2. We got home to eat our fish (which we waited on for 10 mins) and there was a giant oil soaked fried grasshopper in between the fish. We called the restaurant and they told us to bring the receipt and they would refund us or remake the order. Upon...
Read full review of Chicken ExpressUncooked chicken too many young kids just standing around doing nothing
I ordered a 3 piece chicken dinner. One leg, thigh and breat with okra. chicken was not cooked left off okra. Too nany teenagers standing around doing nothing I took it back but wouldnt reimburse me because I took one bite out of the chicken leg did give me my okra but was apprehensive, rude and I was getting in the way of their little wrap session going...
Read full review of Chicken ExpressCustomer service lacking
We ate at Chicken Express in Midlothian this afternoon. Only 2 of us and it took almost 20 minutes to get our order. We were the only ones dining inside. They had lots of employees and little traffic in drive thru. When our order was ready the Hispanic employees brought it out and rolled her eyes when we asked for ketchup. This was not the response we were...
Read full review of Chicken ExpressProducts and service
7/4/2023. 6;40 pm order #3091 Del City OK. [protected] Chicken Express $18.64 Waited in drive thru 15-20 min. Food cold white gravy soupie and full of lumps biscuits hard as rocks. Food mostly not eatable. Since they closed early due holiday I call manager to complain next day. she stated, “if I bring back items they’d replace. #1 that practice...
Read full review of Chicken ExpressOverview of Chicken Express complaint handling
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Chicken Express contacts
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Chicken Express address100 SE 25th Ave, Mineral Wells, Texas, 76067, United States
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