Hyundai review: Hyundai portugal /autojulio

Dear Sirs,

I'm reaching out to all of you for your support on the following situation.

I own a Hyundai Tucson HEV from 2021. I bought it brand new and directly from AUTO JULIO in Portugal, one of your brand representatives.

https://ajulio.pt/

Since the very beginning, the vehicle has had several issues, many of them errors in the panel information for brake system, overheat of engine, etc. Every other month, there are panel error notifications coming up and they do not bring a feeling of safety at all. This model won a safety price. I trusted on that.

When these panel notifications came up, I was able to drive to the brand representative and leave the car for repair. In all these events and during these 2 years, I was denied from Hyundai Assistance Portugal to have a rent a car to replace my Tucson while it was being repaired. It was explained to me that due to the fact that the car was not towed from the public road to the brand representative, I had no right to have a rent a car replacement.

In all these different repairs, my car was hold up for average 15 days. In some cases, more.

I rented a car at my own expense in all these occasions as both Hyundai Portugal and AutoJulio representative, denied to give me a replace car.

In the past September 15, 2023 - a couple weeks ago - my Tucson started to make very strong engine noises and at certain point, I was forced to pull over and immobilize.

I called Hyundai Assistance in Portugal and my Tucson was towed to the same brand representative.

I was given a rent a car replacement of a Mitsubishi Space Star and although not equivalent to the Tucson, I accepted it happily.

Days went by and absolutely no one, either the brand representative nor Hyundai Assistance Portugal, ever called me to update on my Tucson or any other communication I have received from both.

I called the representative and was surprised to know that there is absolutely no forecast of when my Tucson is repaired whatsoever and that I should have returned the rent a car which was only for 5 days.

I need a car to work. I work as sales person travelling the country. If I dont have a car, I cannot work. I was out travelling for work and I could not even return the rent a car.

By then, and over 12 days, I was informed that I had to pay 700 EUR for the rent a car.

I dont have words to express what I felt when Hyundai Assistance Portugal responds that I have no right to get a rent a car replacement for more than 5 days and my own car is repairing without any forecast on to when it would be repaired.

It's been over 15 days, when my Tucson was repaired and returned.

I complained by email and no answer at all from Hyundai Portugal

Absolutely no one ever contacted me.

Lack of respect for the consumer.

I'm reaching out to you for support, because this is the most and absolutely unfair situation for a consumer who trusted your brand and chose it among so many others.

I want Hyundai to be responsible for the rent a car service cost from the very beginning the car was towed and the return of the vehicle repaired.

This should part of your commitment to the customers during the warranty.

People buy cars because they need them. Not to be constantly in repairments. If my car is being repaired by you and you do not provide me a substitute car for me to work. This should be your trustful attitude as a company. A commitment with ethics.

My family business and way of living is impacted strongly.

Please assist,

Thank you for your attention on this matter,