Menu
For Business Write a review File a complaint
Holiday Inn Club Vacations Incorporated Customer Service Phone, Email, Contacts

Holiday Inn Club Vacations Incorporated
Reviews and Complaints

www.hiclubvacations.com

Learn how the rating is calculated

1.2 3 Reviews 15 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Holiday Inn Club Vacations Incorporated Reviews 18

ComplaintsBoard
J
Verified customer The reviewer confirmed their account using Google. Learn more

Holiday Inn Club Vacations Incorporated Hotel stay

We got offered a deal at a hotel as long as we attended a timeshare presentation. We showed up for our presentation and they didn't let us attend because mine and my partners IDS didn't match. That was never explained to us to begin with and then since we couldn't attend they charged us full price for the hotel. Don't let these people fool you they just want to take your money if I could give them a 0 zero star review I would

Read full review of Holiday Inn Club Vacations Incorporated
Hide full review
ComplaintsBoard
J

Holiday Inn Club Vacations Incorporated Do not buy holiday inn club vacation timeshare its a scam!

DO NOT BUY HOLIDAY IN CLUB VACATION TIME SHARE ITS A SCAMM! Its a waist of money! We bought and initial 50k points. They made it seem like the best investment ever. Its not no way to actually book anything. All the dates and times are apparently booked by grandfathered members. But if you want to pay out of pocket they will gladly take your money. You can never book anything. We financed this because we are a family of five. So we thought this was a great investment to save money on all the family vacations. Turns out we just *** it all away. Then we went back for a member meeting. We wanted to say NO because of our experience already. They would not take no for an answer we were there for 8 hours back and fourth saying no and they kept digging until we gave in and upgraded. The finance manager assured us we can call with any questions and book what we needed and we try but never pans out. This is a major scam they pray on the families that don't have money and are on a fixed budget. Worst experience ever. Nobody ever helps. They make it seem like the best vacation package so easy. So many locations to go to and still have not ever been able to book a vacation with the holiday in club vacation club. IF YOU GO SAY NO! They just keep getting you with yearly maintenance. I would not mind paying maintenance if it was something I could actually enjoy. Now with out fixed income I have to try to hire a lawyer to get out of this horrible position I put my family in. Monthly payments that could actually go to a real vacation not the dream they trying to sell you. And when you ask them to buy it back they say no it is yours forever until you pay it of then they tell you that you can relinquish the shares and only then you will no longer be accountable for the maintenance fees. So no I have to pay over 20k to holiday in just because they got me to believe in their product. Its all lies its a way to generate income for their lavish resort. Worst thing I have ever done!

Read full review of Holiday Inn Club Vacations Incorporated
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Holiday Inn Club Vacations Incorporated Please just read the reviews and take it for what it is

Please just read the reviews and take it for what it is. This is by far the shadiest company I have ever dealt with. Aside from the pushy sales tactics, the salesmen have no problem straight up lying to you. In my case, my wife and I decided to sit down after the presentation to just see what they had to offer. We decided that we did not think it would be a good decision at that time. We were concerned that if anything should happen financially, we wouldn't be able to make the payments. The salesman assured us that we could exit the timeshare at any point if it became to much to handle. For the most part, everything was good to go for the first year. Fast forward to the following year, we tried to schedule a vacation and we wanted a unit by the water park. I should mention that we were told that they only allow a small amount of non-owners to stay there so that there is always units available for owners year round. Low and behold our first time trying to use the time share, there were no units available where we wanted. Still extremely aggravated, we chose to stay in the closest village to the water park that we could get (which was literally on the opposite side of the community). We arrive to check in and are offered free tickets for the water slides along with a few other perks, we just had to sit through a short presentation to get the updates on what had changed since our last visit. Once again, we were pressured into buying more points. This time we were told that due to our level of membership which was the bottom of the barrel, we were missing out on certain benefits that was promised during our first purchase. And if we didn't at least buy a few more points, we would loose the rate at which we were supposedly locked in at meaning if we wanted to buy more time in the future rather than right then, we would have to pay the going rates at that time. Back to the first purchase, one of the "perks" was that at anytime in the future, we could buy more time at the same rate as our original contract. I have since learned that a timeshare is unlike owning a house, there is no appreciation or depreciation, it was simply a lie to pressure us into our second contract. At any rate, life went on and of course, kicked us in the rear. We were now at the point where we could no longer afford the timeshare. I called our point of contact, the guy who closed on our contract. He did not answer and did not return our calls. I then started to research how to exit my timeshare, remember that was our biggest concern and we were told that we could exit any time we needed. With no help from the office, I found their exit program that's called Horizons by Holiday Inn. I called and explained my situation, all to find out that I did not qualify for their program. I was told that to qualify, one must have the timeshare paid off fully. So basically their program is you pay the timeshare off, then you can give it back to them for free to sell to another unsuspecting consumer. Currently, I am so much worse off than I could have ever imagined, to the point where I will most likely have to file bankruptcy. It is ashamed that things played out like they did. Orange Lake Resorts was a fun place for my family to spend our vacations at and we have a lot of great memories from there but the way that Holiday Inn conducts business is far from professional and borderline criminal in my opinion. Please take it for what it is, do your own research and don't get caught up in their lies.

Read full review of Holiday Inn Club Vacations Incorporated
Hide full review

Holiday Inn Club Vacations Incorporated Complaints 15

ComplaintsBoard
C
4:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Holiday Inn Club Vacations Incorporated Timeshare Ownership

We are not sure we made to right decision to do business with Holiday Inn, Orange Lake. We feel we have been tricked into buying a vacation package that was not supposed to be a timeshare. We were told many times that it was not. We were told several different stories about what getting involved with this program would do for us. We are now paying several fees for different things and we can't use it. They told us it would be a great investment that would give us money. They told us we would be able to sell it later for a profit. We can't give this away. It has not grown in value like they told us it would. We now see we have been trapped like many others after we called to try and give this timeshare back to them. This has been a huge mistake for us. My spouse and I are retired with a fixed income and this company does not seem to care much about their members. Unless you have money to throw away to a company that will never deliver on their promises, don't do business here.

Desired outcome: Termination of the contract immediately

Confidential Information Hidden: This section contains confidential information visible to verified Holiday Inn Club Vacations Incorporated representatives only. If you are affiliated with Holiday Inn Club Vacations Incorporated, please claim your business to access these details.

Read full review of Holiday Inn Club Vacations Incorporated
Update by CE Davis
Oct 23, 2024 5:13 pm EDT

I have recently attempted to contact the office of Holiday Inn Vacation Club to discuss my options for terminating my contract. However, the responses I received were disheartening and unhelpful, directing me to pay fees for contract termination. Regrettably, I do not possess the financial means to pay these additional fees, which could exceed thousands of dollars. This demand is not only burdensome but feels exploitative given my current circumstances.

The idea of continuing to incur costs that I am unable to meet is causing me significant stress, compounding my existing health issues. This situation has left me feeling trapped and hopeless, as I desperately seek a way out of this contract without incurring further financial devastation.

I genuinely wish to resolve this matter amicably and promptly. I believe that a compassionate approach to my situation can lead to a resolution that reflects the values of Holiday Inn as a reputable establishment committed to customer care. I am hopeful that my request will be taken into serious consideration. It is important to me that this be settled very soon.

Hide full review
ComplaintsBoard
A
10:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are not happy with the decision we have made to purchase a timeshare membership with Holiday Inn Club Vacations. We feel that we have been misled and scammed by the sales representatives we have dealt with, and the experience has left us with a sour taste in our mouths. Our decision to purchase the timeshare was based on the promises made to us by your...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
D
11:42 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to express my utmost dissatisfaction and anger with the way Holiday Inn Club Vacations has treated me regarding my purchase of a timeshare. I was lied to from the very beginning about how the timeshare works and how much money would be needed after purchasing. I now find myself in a situation where I am unable to use my timeshare as I had...

Read full review of Holiday Inn Club Vacations Incorporated

Is Holiday Inn Club Vacations Incorporated Legit?

Holiday Inn Club Vacations Incorporated earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Holiday Inn Club Vacations Incorporated to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, Holiday Inn Club Vacations Incorporated is known for their high standards and safety. If you're thinking about dealing with Holiday Inn Club Vacations Incorporated, it's wise to check how they handle complaints.

Hiclubvacations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hiclubvacations.com you are considering visiting, which is associated with Holiday Inn Club Vacations Incorporated, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Holiday Inn Club Vacations Incorporated has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the hiclubvacations.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Hiclubvacations.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The hiclubvacations.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
K
4:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This has been a nightmare for us. There is no transparency, no communication, no honesty. Holiday Inn has told lie after lie. When we have come forward with this information and have been met with silence. We thought telling them about our experience and why we no longer want the timeshare would at least warrant more of a response and some cooperation...

Read full review of Holiday Inn Club Vacations Incorporated and 1 comment
ComplaintsBoard
D
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were coerced into purchasing a timeshare that we were led to believe would bring us endless benefits and vacation opportunities but instead has turned our lives into a nightmare. Since acquiring this timeshare, we have experienced nothing but trouble and disappointment. The promises that were made to us during the sales pitch never became a reality, and...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
K
12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have not had a very good experience with Orange Lake/ Holiday Inn at all. We have attempted for a few years to have them cancel our timeshare ownership. This experience has been nothing but one disappointment after another. We are not really sure what to do at this point. We feel that we have been taken by this company and we want nothing more than to be...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
D
11:49 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband, who is a diabetic, and I were offered a weekend stay for $150.00, and being enticed by the attractive package deal, we decided to attend a 90-minute presentation. However, what we experienced was a sales pitch that lasted approximately 5-6 hours, with no regard for my husband's medical condition, or the fact that we had a special needs child at...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
J
12:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

From the beginning, we were coerced into buying with persuasive language and manipulation that made it seem like an easy and profitable investment. However, the reality has been a nightmare. We were never properly educated on how to use our timeshare, and as a result, we have struggled to even book a single vacation that meets our needs. Despite upgrading...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
R
3:32 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Wife & I are writing to submit a complaint regarding the timeshare We purchased from Holiday Inn. We were initially offered a $200 gift card to attend a 90-minute presentation, which turned into a six-hour ordeal. During this presentation, We were promised a vacation ownership that would allow Us to travel anywhere, at any time, for free. We were also...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
D
11:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, I am writing to submit a complaint regarding the timeshare I purchased from Holiday Inn. I was initially offered a $200 gift card to attend a 90-minute presentation, which turned into a six-hour ordeal. During this presentation, I was promised a vacation ownership that would allow me to travel anywhere, at any time, for free. I wa...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
D
1:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Holiday Inn Club Vacations Incorporated We need our timeshare contract canceled emmediately.

We are not sure what else to do about this timeshare contract. We can't seem to get the help we need from anyone at this company. We have had nothing but trouble since we purchased it. We were given lots of information during a long four to five-hour presentation, but they failed to give us the real details of what we would be in store for. We have never received any of the discounts promised to us and we haven't been able to book any vacations. This is not the investment we were expecting and now we can't seem to get anyone from the company to settle this. We would like to have this entire timeshare contract canceled and would appreciate our money back. This is not something you want to throw your money into because it does not work in your favor.

Confidential Information Hidden: This section contains confidential information visible to verified Holiday Inn Club Vacations Incorporated representatives only. If you are affiliated with Holiday Inn Club Vacations Incorporated, please claim your business to access these details.

Read full review of Holiday Inn Club Vacations Incorporated
Hide full review
ComplaintsBoard
J
6:43 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Let me start by saying that my decision to purchase a timeshare vacation package with this company was made under false pretenses. The representatives convinced me that should I ever decide to sell my timeshare, the company would take it back and sell it for me. This was a major selling point for me, as I wanted to ensure that I would not be stuck with a...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
E
8:54 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We are making this complaint with a group of concerns, hoping that this will finally catch your attention and prompt you to take appropriate action regarding the numerous concerns that we have been raising with your representatives for quite some time now. Despite sending our complaints to your company, we haven't received any response or assistance from...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
T
1:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were initially drawn in by the promises of luxurious and affordable vacations, but as soon as we signed on the dotted line, everything changed. We have attempted multiple times to speak with your agents and seek help, but instead of solutions, we were met with more demands for money. This is not what we signed up for. We are concerned with the feeble...

Read full review of Holiday Inn Club Vacations Incorporated
ComplaintsBoard
K
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Holiday Inn Club Vacations Incorporated I haven't been able to get caught up and pay due to not working in 6 months

I haven't been able to get caught up and pay due to not working in 6 months. I don't feel comfortable talking on the phone. They do not help me out. This is a very tough subject honestly. We have not been able to use the timeshare because it is either make the mortgage or make a reservation. Thats not including trying to pay all the fees every year on the property and not to mention the taxes. Honestly any time I wanted to book it no matter where I would make my reservation would always be booked up at least a year in advance. We were told that we should have no problem booking any time during the year where ever we wanted to go there should always be something available. Another issue I have with holiday inn is that after the sale they would go out of their way to make me feel like crap when calling me on the phone. They would call at least one a month from the sales department offering me a wonderful stay at a great price. When I explain to them I don't have the money its either book the stay or pay the mortgage the only response is this is the last time we are going to call and make you a offer if you refuse it. I explained how it made me feel when they said that as I would love to book but they could care less as I was just a number to them. Like I was just a number when signing my contract. Also I understand that it is there job to collect the monies owed to the property but they put it in overdrive. For three years I always, always paid the mortgage payment never missed one but the fee I get charged every year I sometimes can't make because it's a lot of money owed on top of the mortgage. Some years its just the ownership fee I believe it's called but then other years it's the ownership fee and taxes and property fees. So those have sometimes taken me months to pay off. But as I slowly pay them off they hit me with a 50.00 late fee a month but I still tried to pay as soon as possible. I have not been able to get caught up and pay due to not working in 6 months under the current pandemic and I don't feel comfortable talking on the phone as they are always rude and looking out for themselves and finding a way to make a payment work in their favor even if I dont have the money and making me feel like a piece of crap if I can't pay them. I have tried to do my part with holiday inn club resorts and even when I try to get out of this timeshare they do not help me.

Read full review of Holiday Inn Club Vacations Incorporated and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
M
M
M. Kunde
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a package in March 50000 club points. I was told the points could be used in RCI without extra fees so I could travel wherever I needed. I just tried to use it as I need to travel for my business. There are $269 fees for exchanging anywhere! The reason I purchased was to make things more affordable. This isn't more affordable at all and I need a full refund of my purchase. I tried reaching out to Robert T, the real estate agent who sold to me. I called customer service and was directed to their horizons program. I was on the phone for over an hour and a half to be told these three options- Gift the package (no one else will want a fraudulently sold timeshare) Sell through their program (I was deceived and haven't used anything so I need a full refund) Forfeit the whole thing (NO, I need all my money back) I need a full refund or I will involve legal counsel for fraud.

A
A
A. Feil
Verified customer This complaint was posted by a verified customer. Learn more

My father purchased a timeshare at the Desert Club Las Vegas location with Summer Bay. In 2008, when Desert Club took over they changed the deed from floating week to week 36 without any notification. My father has passed and my sister and I are trying to transfer the deed to our names. We questioned the week 36 on the deed and what happened to the season 3 floating week that was originally purchased. No response to our emails and when I called all the guy could tell me is it is on the deed from 2008 and he has no other information and can not give me anyone else to contact for the information. As you can see in the exhibit A attachment of the deed signed by my parents in 2007 and filed 3/19 that this timeshare was not a fixed week.

K
K
K. Denesik
Verified customer This complaint was posted by a verified customer. Learn more

Prior to the COVID shutdown in 2020, I purchased one of the vacation club's packages to tour their resort. Unfortunately, I was unable to use it due to issues of my own. I chalked up the loss. Earlier this week I received a call requesting to survey me about my experiences with IHG in exchange, I would receive 500 reward points.I was then transferred off to someone intent on selling me the same package I had already purchased...promising the sun, moon, and stars that I was already promised. When I explained what happened previously and that I had effectively lost the money that I had already spent and I was unwilling to do that again he became belligerent. I ended the call, as being harassed in the middle of a workday is not my cup of tea. However, I was never granted the reward points promised for the initial survey.

A
A
A. Rath
Verified customer This complaint was posted by a verified customer. Learn more

On August 6, I contacted my local *** hotel to reserve a room for the night and had selected to be transferred to the brief survey after my call ended. After booking my room, I was told by the local hotel employee to "Please hold, I will transfer your call now" with no further explanation. After I got transferred, an employee from the Holiday Inn Club Vacation answered the call. I was confused about the transfer since I had never dealt with a survey managed by a person. The HICV employee soon started to ask how my experience with the booking was and then went on to say along the lines of "we are holding a special for new members who sign up for our *** Loyalty rewards program since we are approaching a million members." And then, I was told I can stay at any of the select "resorts" in certain cities for two rooms and four nights for $100 (I will get a $150 refund upon my arrival at the resort of my selection). I was hesitant, so the HICV employee offered me a full refund upon arrival. I felt this was too good to be true, but I was made to believe that I was one of a few lucky chosen ones since I signed up for the *** Loyalty rewards program. I, unfortunately, paid the $249 on the call. After doing more research and looking at the email from the HICV, I realized this is no special offer; instead, it is to solicit for the HICV timeshare. I was not made aware of any timeshare or going to any special presentation to use this offer. During the call, I was made to believe that I was speaking to an employee of the *** (executive corporate, survey, or loyalty line) and not HICV, which is not affiliated with the ***. I am a young person and really see no use for timeshare. I am please asking to be refunded the $249 that I paid. Thank you.

H
H
Holiday Inn Club Vacations Incorporated Support
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for contacting Holiday Inn Club Vacations Incorporated (the "Company") in connection with the complaint filed with your office by Mr. ("Owner"). We appreciate the opportunity to respond to the concerns set forth therein. Our records show that Owner attended the Company's timeshare sales presentation on March 31, at which time he elected to purchase a biennial timeshare interest at the Smoky Mountain Resort located in Gatlinburg, Tennessee (the "Ownership"). The Ownership entitles Owner to 107,000 points every odd year in the Company's points-based exchange program, the Holiday Inn Club ("Club"). Availability / Financial Obligations. Owner claims that he has been unable to utilize the Ownership due to lack of availability and the financial obligations applicable to the Ownership. Please be advised that Owner may utilize his Club points to towards (i) reservations at any of Company's twenty-eight (28) resort locations; (ii) reservations at resort accommodations through RCI's external exchange program; (iii) reservations at hotel accommodations at thousands of IHG-branded hotels worldwide through the IHG One Rewards Program; and (iv) airfare, car rentals, cruises, and more through the Company's Club Partners Program. Provided that (i) Owner has the requisite number of Club points for the requested reservation, (ii) his accounts with Company are current, and (iii) he abides by the applicable booking windows, then there is nothing in our system that would prevent Owner from booking a reservation. Please also note that Owner executed the Owner Clarification Form which expressly provides that from time-to-time Owner may be required to make alternative choices to confirm a reservation if his first choice is not available. To the extent that Owner was denied a reservation on the basis of availability, he was reminded that all reservations are subject to availability, and that it is best to book reservations as far in advance as possible in order to maximize his chances of securing his desired resorts and dates of travel. Upon review of Owner's usage history, we show that he has not utilized his Ownership. Notwithstanding Owner's choice to forego use of the Ownership, this is not a basis for contract cancelation and does not invalidate the financial obligations Owner agreed to on the date of his purchase. In connection the financial obligations, Owner was provided full disclosure of the financial obligations on the date of his purchase. Please note, once Owner advised the sales consultant that he wanted to purchase the Ownership, he was provided with a one (1) page Purchase Proposal setting forth the key terms of his purchase, including without limitation, the purchase price, amount financed, term of loan, monthly payment, maintenance fees and interest rate, in order to confirm his understanding of the same. Only after Owner signed the Purchase Proposal were contract documents prepared for his review and execution, which further disclosed the financial obligations attendant to the Ownership (i.e., maintenance fees, real estate taxes, Club membership fees, etc.), and the fact that he must timely remit his payments. To the extent that Owner allows his accounts to become delinquent, he is subject to receiving (i) collection calls, (ii) collection notices, and (iii) incur additional fees such as, late fees, and additional collection costs. Furthermore, as part of the sales process, Owner was required to meet with a Quality Assurance Officer to review the contract documentation and the details of his purchase to ensure that he had a full understanding of the terms and conditions associated with the Ownership. Owner was handed each document and was provided the opportunity to review each in detail prior to signing, as well as the opportunity to ask for clarification regarding anything he did not fully understand in connection therewith. If Owner did not agree to the financial obligations or any of the terms associated with the Ownership, he was welcome to decline to execute the contract documents or to rescind his purchase within the statutory rescission period. Customer Service. The complaint states that the Company's agents have exhibited "rude" behavior to Owner. Owner further states that he has previously emailed the Company and has not received support to his request for assistance. Please note that satisfying our customers' needs and providing effective and timely assistance in connection with account inquiries is important to our company and we apologize to the extent that Owner has experienced any frustration in this regard. Please note that we have no record of Owner previously presenting concerns regarding the customer service provided by our agents. Notwithstanding the same, we sincerely apologize to Owner to the extent he felt that our agents were discourteous to him during any phone calls, we certainly do not condone such behavior. Additionally, if Owner did not receive response(s) to his emails, we sincerely apologize in this regard as well. We thank Owner for his feedback, and we will continue to work with our agents in this regard. Timeshare Solicitation. The complaint states that Owner has received phone calls from the Company's marketing department to purchase deeply discounted mini vacations. Please note that to the extent prospective purchasers are invited to purchase a mini-vacation through our marketing department, the terms of the promotion may include payment and the requirement to attend a timeshare presentation to receive the reduced rate for the accommodations and/or a refund of the purchase price for the mini-vacation, depending on the applicable promotion. Please be advised that owners and non-owners are not required to participate in the Company's marketing promotions nor consummate a purchase at a sales presentation, as both are at the discretion of the prospective purchasers. Notwithstanding the same, pursuant to the request in the complaint, the Company placed Owner's telephone number on the account on our internal do not call list and as such, he will no longer receive solicitations from the Company at that number. However, such action does not preclude the Company from contacting Owner for collection purposes. Cancelation / Refund. Owner requests contract cancelation on the basis that he can no longer afford the Ownership. Our records reflect that Owner was provided with all applicable disclosures related to his purchase, including his use rights, benefits, financial obligations, and right to rescind, which he failed to exercise. Notwithstanding the foregoing, prior to our receipt of the complaint, our records reflect that due to the severe delinquency under his account our Capital Management Department agreed to extend Owner a one-time offer to surrender his Ownership pursuant to a Deed in Lieu of Foreclosure ("DIL"). This offer would allow Owner to surrender his Ownership back to the Company, without refund, and relieve him of any future financial obligations under the Ownership. Owner accepted the same and later returned the executed DIL. We have confirmed that the Company has received the executed DIL attached to Owner's complaint. Please be advised that the Company previously submitted the executed DIL for recordation in public record; however, the same was rejected by the public records office due to a minor error. After review of the same, the Company has resolved the issue with the DIL and the same is being re-submitted for recordation. As soon as the Company receives the recorded DIL from the public records office, the Ownership will be canceled in our systems, and Owner will be relieved of the outstanding financial obligations attendant to the same. We appreciate Owner's continued patience during this process and a member of our Legal Department will notify him once his Ownership has been canceled. Sincerely, HOLIDAY INN CLUB VACATIONS INCORPORATED Katherine M Paralegal, Legal Services

About Holiday Inn Club Vacations Incorporated

Screenshot Holiday Inn Club Vacations Incorporated
Holiday Inn Club Vacations Incorporated (hiclubvacations.com) is a reputable vacation ownership company that offers exceptional travel experiences to families around the world. The company is a part of the InterContinental Hotels Group (IHG), one of the world's largest hotel companies with a portfolio of over 5,700 properties in over 100 countries.

Holiday Inn Club Vacations has built a reputation for providing quality vacation ownership products and services. Their resorts are located in some of the most popular destinations in North America, from Orlando to Las Vegas to Myrtle Beach. The company strives to provide unique travel experiences that cater to the needs of their clients. They are committed to ensuring that each guest has a memorable vacation, and they do this by offering exceptional customer service, luxurious accommodations, and exciting activities.

One of the key features of Holiday Inn Club Vacations is their resort-style amenities. From lazy rivers to water parks to golf courses, their resorts offer a wide range of activities for families of all ages. Each resort boasts spacious and beautifully appointed accommodations with all the home comforts, including fully equipped kitchens, separate living and dining areas, and private balconies or patios.

Another notable aspect of Holiday Inn Club Vacations is their exchange program. Members can exchange their vacation ownership points for stays at other IHG-branded hotels and resorts, including InterContinental, Crowne Plaza, and Staybridge Suites. This flexibility allows members to explore new destinations and travel at their own pace.

Holiday Inn Club Vacations has received numerous accolades for their exceptional products and services. They have been recognized by the American Resort Development Association (ARDA) and the Florida State Tourism board for excellence in customer service and property design. They also maintain an A+ rating with the Better Business Bureau (BBB) and have received numerous positive reviews from satisfied clients.

Overall, Holiday Inn Club Vacations is a reliable and trustworthy vacation ownership company that offers exceptional travel experiences to families around the world. With their resort-style amenities, luxurious accommodations, and exceptional customer service, they are an excellent choice for anyone looking to invest in a lifetime of memorable vacations.

Overview of Holiday Inn Club Vacations Incorporated complaint handling

Holiday Inn Club Vacations Incorporated reviews first appeared on Complaints Board on Feb 27, 2023. The latest review Timeshare Ownership was posted on Oct 23, 2024. The latest complaint I haven't been able to get caught up and pay due to not working in 6 months was resolved on Feb 27, 2023. Holiday Inn Club Vacations Incorporated has an average consumer rating of 1 stars from 18 reviews. Holiday Inn Club Vacations Incorporated has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Holiday Inn Club Vacations Incorporated Contacts

  2. Holiday Inn Club Vacations Incorporated phone numbers
    +1 (407) 239-0000
    +1 (407) 239-0000
    Click up if you have successfully reached Holiday Inn Club Vacations Incorporated by calling +1 (407) 239-0000 phone number 0 0 users reported that they have successfully reached Holiday Inn Club Vacations Incorporated by calling +1 (407) 239-0000 phone number Click down if you have unsuccessfully reached Holiday Inn Club Vacations Incorporated by calling +1 (407) 239-0000 phone number 0 0 users reported that they have UNsuccessfully reached Holiday Inn Club Vacations Incorporated by calling +1 (407) 239-0000 phone number
  3. Holiday Inn Club Vacations Incorporated address
    9271 S John Young Pkwy, Orlando, Florida, 32819-8607, United States
  4. Holiday Inn Club Vacations Incorporated social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 25, 2024
Holiday Inn Club Vacations Incorporated Category
Holiday Inn Club Vacations Incorporated is ranked 81 among 115 companies in the Hotels and Accommodations category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.