Sapphire Resorts
reviews and complaints

Please do not get involved with this company and its promises to give you an affordable vacation package at a low cost. We have had nothing but trouble since our start with them. We were promised a free trip to Hawaii and discounts on other destinations if we purchased the timeshare. We have never seen any of what was promised and ended up paying way more than what we were initially told. We have not been able to use the timeshare because of the blackout dates and the inability to book anything with them. We were deceived by the salespeople and the resort will not help. We have made calls and sent emails to try and rectify the problems we have and they are not willing to help us. We want out of this membership as soon as possible.

Was told would be different than any other: no problems with availability, no fees, advanced search options, can roll over unused points, etc. Have owned this for several years and never been able to use. Upgraded several times and charged extra maintenance fees, was going to use the advanced search but you had to pay >$200 to set it up, to roll over points have to pay a fee. Tried scheduling in advance but no availability and when there was the places were awful (not clean or cockroaches).

My name is Sheilah Johnson and I have a timeshare withe Sapphire that is PAID in full. My ID# is 56953. I tried to book a room at the Jockey Club for the Super Bowl in 2024 and Sapphire told me I could not because I did not have any points but I was willing to pay cash. I started calling them in Jan. of 2023 and was told to call them in August of this year and when I did call them in August they said there were no more rooms available and I would have to go throughy RCI. Again my time share is PAID IN FULL I pay my maintenance fees on time so why did I have to wait and still could not book for Feb. of 2024. What is the purpose of having a timeshare if I can't book when I want to use it if I'm willing to pay cash.

My name is Sheilah Johnson my membership id number is 56953 and I wanted to book a room for the Super bowl but was told if I did not have any credits or points I could not. I was willing to pay cash but was turned down. I was told that i could book with cash in August of this year but the Jockey club had no vacancies available then I started calling Sapphire in Jan. of 2023. My membership is paid for and every since its been paid for been having as problem booking when I want to book. Why are they doing this and what can be done about this.

I purchased this vacation club Dec. 2022 & it’s been hell dealing w/! I received misrepresentation of what the property would look like! On the big screen it appeared modern after further review majority of property is outdated & look like it haven’t been renovated since built in the 60’s or 70’s! It’s not flexible, I attempted to cancel immediately but due to them including the weekend days as Business days I was one day to late. I don’t want nothing to do w/ this Company as I was scammed!

Employees are very deceptive in their presentation. They are trained to promise you whatever sells and they do a good job at it.

My husband and I were scammed with their exit program after we refused to buy an expensive timeshare. We paid $3000.00 and were promised that we could accumulate points so we can take a vacation with Saphire resorts every two to three years. We bought it cash 9 years ago believing what they were telling us the truth (our first big mistake).

In the years we have had this timeshare, we were only allowed to use it two nights. After that we were never able to use it again because theyclaim we don't have enough points for the year and keep trying to sell us more points. This is because the points do not accumulate from year to year. They expire at the end of the year. We can't even get one night stay after 9 years of paying maintenance fees.

They do not have an exit program, and make it clear that the only way we can get out of paying our maintenance fees is if we transfer the deed to someone else. They threaten to ruin your credit if you stop paying and some of the employees I have spoken to throughout the years have been downright rude.

I asked a lawyer how they could get away with this conduct and I was told its' because they are a multi-million dollar company!

BE WARNED: THEY ARE BIG TIME SCAMMERS

My husband and I were in Las Vegas in 2017 where we were asked to come in to the Jockey club we sat and listened to a presentation where we were talked into signing up for this amazing timeshare. We were offered a free trip for signing up. We paid thousands of dollars we pay a yearly fee and have never been able to use it every time we try and book a resort there are no available rooms, anytime we try and speak with someone at the resort they give us 1 million different reasons why in the times of year that are best to try we are unable to get out from underneath of this timeshare so we are continuing to pay the yearly fee, and not be able to use the timeshare

I am filing a lawsuit with this Company anyone interested in joining please email your contact info. I was not given the public offering until after signing and was never notified of the 5 day resind period! They are required by law to inform you of this. They never have available for current members to book yet they are still selling timeshares as fast as they can everyday! I have also filed a complaint with the attorney general of Nevada and I suggest anyone reading this do the same. I will exercise every right possible until this company refunds and omits this contract I was tricked into signing.

I’m trying to understand how this company keeps being allowed year after year to misrepresent what they are actually selling you! Everyone has the exact same story yet this company is being allowed to still cause economic hardship, stress and harassment of phone calls for payment. I’m being called everyday several times a day for a payment. I’ve asked on several occasions to speak with someone to explain to me what I actually bought and I’m never able to get thru. I was told I’d be called two weeks after purchase to go over my membership and benefits. It was 6 months before I was called for it to turn out to be a called trying to pressure me into upgrading. I was told my benefits are frozen unless I upgraded. When I asked why I was told because the upgrade is so great nobody stays at the level membership you have! It was like speaking with a broken record. Also they give you the please read before signing after you sign, then say it just goes over all the great benefits I’ve explained that you have. Also they never disclosed I had 5 days to remit my contract. So now we are being charged 177 a month with should be an unlawful late fee. 924 a year maintenance fee but I don’t have access to any unless I upgrade. What am I paying for? I’m being told I purchased equity toward the full membership and it can be applied to that. I purchased in February 22 and have since been on two vacations that I’ve paid out of pocket. It’s obvious this company is misrepresenting themselves and the services they offer to get people to buy, who would be will to pay 9,000 for something they can’t use. I was told no blackout dates etc. Its the biggest money scheme ever and something needs to be done. This company needs to be held accountable. This company need to be forced to uphold their promises. This company needs to be held accountable for their criminal activity and their unlawful actions manipulating the public.