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Green Mountain Energy Customer Care Service

Green Mountain Energy Company

300 W 6th St Suite 1600
Austin
Texas
United States - 78701

Customer Support Phone Numbers

Fax:
+1 512 691 6151 0 0
 
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Green Mountain Energy Complaints & Reviews

Green Mountain Energy / Billing Department and Customer Service

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Reviewer57197 on 2016-01-10
All started on 12/10/15: Due to credit card # change, I had to call with new number. Did so. Told I was told I was taken off automatic billing and would have to go on line to re-establish. I did, same day. The Billing Department and Customer Service are evidently NOT CONNECTED as they keep...

Green Mountain Energy - Texas, McKinney / Extra fees on bill

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Reviewer26711 on 2015-10-07
Green Mountain energy is a total rip off. I was not aware nor informed in the initial contract that if I am late paying not only do I have a late charge but I also incur a $20 disconnection notice fee. Ridiculous, when the electric has not been turned off.

Green Mountain Energy - Alaska, Houston / Fraudulent Business Practice

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Dizang on 2015-09-15
Beware of the salespeople from Green Mountain Energy who sell from door to door and the people that trained them. They are CRIMINALS. We've just switched from Bounce Energy to Green Mountain Energy because the numbers we got from the salepeople were misleading. We were guaranteed to save a...

Green Mountain Energy - Texas, Richardson / Not very &Green&

Da
Dazoz on 2015-06-16
For a company that prides itself on green credentials, their pricing structure rewards the largest consumers & financially penalizes the more frugal electricity user. Check their rates. From 0 up to 500 is the highest charge per KWh, with the rate dropping from 501 to 1000 KWh & dropping...

Green Mountain Energy / ” switched energy service from a former Energy supplier “without my permission

El
Elena Streltsova on 2015-04-04
Energy supplier called “ Green Mountain Energy” switched energy service from a former Energy supplier “ PECO Energy” without my permission. When I called them and asked what is going on, they said: they got permission to switch the service from my Son, when he i...

Green Mountain Energy / Unauthorized disconnection notice

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Green monster energy on 2015-02-05
I started with this company in April 2014 and it's been the most horrible experience. They charge for unauthorized late fees with no notice. Then if you make a payment arrangement they still charge late fees. Telling you that s verbal agreement isn't good enough. They don't...

Green Mountain Energy Company / Harassment

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Thomasina T. on 2014-11-26
I was approached by a Green Mountain Representative while out in the city. He spoke to me about their PECO alternative, and I agreed to take a further look upon arriving home. After discussing Green Mountain with a friend, I opted not to sign up. I received a text message from the...

Green Mountain Energy / Service/ Billing

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JSWOPE DFWAREA on 2014-09-29
NO NOTICE GIVEN MY BILL WENT FROM 200 TO 553. WHEN I CALLED THEY BASICLY SAID IT IS WHAT IS. THEY GAVE ME NO NOTICE THAT THE RATE WAS GOING NO OPTION IF I WANTED TO CHOOSE A DIFFERENT RATE. THEY DID NOT HELP AND THE BITC I TALKED TO SAID TO BAD. THE SUPERVISOR SAID OH WELL AND HUNG UP THE...

Green Mountain Energy / Wrongful power disconnection

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Britany Roby on 2014-05-07
I was placed on a payment plan March 5th, 2014. I was told by the representative that set me up on a payment plan to always go by my statement as far as the amount I'm expected to pay. The amount on the statement would automatically include a $54.03 additional to whatever the current...

Green Mountain Energy / Billing and Customer Service

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terrimeaux on 2013-11-05
Green Mountain Energy changed our pricing structure without notice and refused to correct their billing. Their supervisor, Sergio, was rude, telling me I was irresponsible in taking care of my bills. Wouldn't let me speak with a manager or give me a manager name and said he'd ask...

Green Mountain Energy - Texas, Carrollton / Charges

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Ahmed Ghadyali on 2013-10-30
I was living in apt #2606 and moved to apt #3604 in the same apartment complaex and i called green mountain to transfer the services from my earlier apartment to new apartment, they transferred the services but they didn't changed the move out date from the earlier apartment. However i...

Green Mountain Energy / Billing/ unfair fees

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Carol24 on 2013-10-14
Green Mountain Energy has the most unfair practices of any electric company I've ever been associated with. Recently, when my family moved from one residence to another, I missed the due date of payments from both residents, the old one and the new. I was charged $20 twice on the bill...

Green Mountain Energy - Illinois, Cicero / Fraud

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Another Victim Scammed on 2013-09-06
A Green Mountain Energy Salesman kept coming around trying to switch us. We learned from a previous experience that their prices are significantly higher that other services. This is hard to see the difference at the door because they don't show you the bottom-line rate you will pay...

Green Mountain Energy - Texas, Houston / Switched after I Said No

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Shantilou on 2013-07-25
I was at a festival and my niece wanted a baloon from the Green Mountain Energy Booth. The lady told my 4 yr old niece they were only giving them to people who completed their form. So I talked to her a min and she basically told me the form is an enrollment form. I told her I don't...

Green Mountain Energy - Texas / Deceptive practices

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cadumas on 2013-02-26
I was approached by Tony with Green Mountain Energy at a local grocery store. He obtained some information from me and gave me his cell phone number so my husband could call him to get more information about the company and possibly switch to their services. I repeatedly asked if our...

Green Mountain Energy, Dallas TX - Texas, Killeen / Misrepresented Rate and Terms

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cougarco99 on 2013-02-11
We received a group of Solicitors at our door marketing Green Mountain Energy. They asked us if we would switch to cleaner Energy company which would save the environment and also save us money per month as well. Their sales representatives said we could lock in a rate of 5.5 cents per...

Green Mountain Energy - Texas, Lyford / Auto Draft and Refund

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Jessica Candelario on 2013-02-11
On January 29, 2013 Green Mountain Energy drafted my bank account twice through the auto pay system due to their "system error". GME failed to notify their consumers. I made contact with the company on January 31, 2013 and informed them of the situation and requested for them to reverse...

Green Mountain Energy - Texas, Pharr / changed us company w/o permission

De
dee03 on 2012-07-26
was approached at my home by a green mountain energy representative I was asked if we wanted to switch to green mountain we said no. next next thing we know we received a letter in the mail stating a change will take place within the following 7 days letter was all in spanish which we...

Green Mountain Energy - Texas, Mansfield / Poor service

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texanmp on 2012-06-27
Customer service did not cancel service. I called a month in advance to notify them when I needed to cancel service. Just recently received a bill in the mail. It has been two months since I called Green Mountain and they were very quick to claim that I never called to cancel service. Then...

Green Mountain Energy / I am never giving GME another look back

Su
Sussale on 2011-09-20
Just spent 2 and a half hours on the phone with the company. Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been small on funds (who hasn't been in this economy). But, in May...

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