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StarTex Power / Constellation NewEnergy Complaints 15

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5:13 pm EDT

StarTex Power / Constellation NewEnergy electric provider

I had service with Startex at my home and at a rental property. I requested the power be turned off at the rental home. I had an online transcript of the call to document the request. Instead, they turned it off at my home. I lost all the food in the refrigerator and the freezer. The power at the rental was still on. I called them about the issue. They stated it was not their issue. They told me that the utility company must have turned it off. I called the utility provider and the confirmed they had a move our request from Startex. Startex is not ethical and does not take responsibility for their errors. Choose another provider.

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10:01 am EDT

StarTex Power / Constellation NewEnergy Poor service

I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the details and setup for automatic payments. After 2 weeks when I checked the Star Tex Power account online, I could still see the amount due and the bill was not processed trough my automatic payments. I provided my account details again for automatic payments and though this time it would process the billing. Later when I checked my Star Tex Power account online I could still see the online payment was not processed. I thought there is some issue with there billing system through bank account payments and I paid my bill through credit card. The payment was made on time and in the next month bill I could see Other charges as 40 $ I was not sure about that and called the customer care representative. He explained it was fees for not processing payment for my checking account, I explained him the all the effort I made to pay the bill, if the online payment system through checking account is not working from their end why should I pay for that. He said its their policy and he can't help. I don't understand if they are having issues with their bill payment system why customer has to pay for it. It ridiculous for no reason I had paid 40$. I understand there is not perfect world and every system has its own faults but it can be solved through analyzing the problem and make proper decision. If they are not ready to do, what is the use of customer care service. I am very much disappointed with the experience I had and I will never have this services again and never recommend to anyone. Very poor and disappointing experience.

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7:17 pm EDT
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StarTex Power / Constellation NewEnergy Poor customer service

I signed up with Star Tex Power in July. I was promised $50 credit on my first bill . Big shocker it wasn't on the first bill. I called to complain and was told that the credit was manually being requested as sometimes the system doesn't recognize it. 2nd bill comes not shocked the credit wasn't on the bill again. Called and spoke to someone in the billing department explains the whole story again . Mind you this is the 2nd time I have talked to someone about the same issue wasting 45 minutes each time. I was informed that I could pay 50 dollars less and the credit would make it a wash on the next bill. What a joke. I received a disconnection notice today for you guessed it $50. Spoke to 2 different ignorant customer service people who kept repeating the same thing that I have been hearing that it would be on the next bill. I can already see it applied to the next bill. What a crock of ###. I can't wait until 2017 when I can switch service .

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Power Play Racing
Benbrook, US
Mar 25, 2014 5:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been a Commercial - Star Tex customer, at both of my locations, for 41 months, going on my second contract . Star Tex Power has absolutely the worst customer service division I have ever dealt with, from the low end of the pole all the way up to the top person that will take your call . I have been a business owner for 24 years now and I am constantly on the phone with multiple companies and never have I experienced such incompetent people . They start off by putting you on what they call a brief hold which is an average of 5-10 minutes, then if you ask a question, they put you on hold again & and again, until you ask for a supervisor . They will put you on hold, while they " go look for a supervisor " . Of course the supervisor is unavailable, but after several calls & and days later, if you do get a supervisor on the phone, they will be of little use as well . The supervisors will tell you that they are going to look into the problem and call you back within 7-10 days, never did I get a call back . I tried 15 calls in 6 and half weeks to get answers about why I was being charged twice as much delivery charges as my actual usage on one of my locations . At that one location my bill is now three times as much as it was when I signed up with Star Tex . I also wanted to know why my bill was 152.44 more than the figures added up to . In the end, I got no real answer about why my delivery charges were so high . I was told that they had charge me wrong for several months and that the 152.44 was months of back charges, that I had to pay or they would shut off my service . You better not go with Star Tex, if you are looking for a electric provider . Looks like if they are not making enough money honestly, they will probably make up charges and add them to the total of your bill .

Is StarTex Power / Constellation NewEnergy Legit?

StarTex Power / Constellation NewEnergy earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: StarTex Power / Constellation NewEnergy stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights StarTex Power / Constellation NewEnergy's reputation as a trustworthy leader in their field. Customers can rely on StarTex Power / Constellation NewEnergy's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for StarTex Power / Constellation NewEnergy. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Constellation.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Constellation.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

StarTex Power / Constellation NewEnergy as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for StarTex Power / Constellation NewEnergy have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up StarTex Power / Constellation NewEnergy and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Constellation.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from StarTex Power / Constellation NewEnergy.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to StarTex Power / Constellation NewEnergy. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:09 pm EDT
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StarTex Power / Constellation NewEnergy Refuses to refund credit balance

My brother, terminally ill with Cancer, went to Hospice care in January. Beginning of February and repeatedly, I asked that electric service be shut off, and the credit balance, from a $350.00 deposit I made when I set up his account and service, be refunded. The unused Cr Bal is $95.80. Firstly, I was repeatedly refused any help in closing out his account. What I ended up having to do, is set up brand new service under his name with a new carrier, then immediately terminate that once the electric service got switched. This created added fees I absorbed. My brother died in February and in spite of repeated phone calls, emails and multiple documents sent multiple times, will, Certificate of Death, POA. Weeks go by between any response at all and the latest one, received today says they just sent my documents I sent them again on 4/23, to legal, and that it may be rejected, that then I will need to 'work with my bank'. We have Startex electric service and the entire time, my address was notated as my brothers primary address. The entire time, the payments were made from a joint account we had, showing both of our names, now closed. There should not be this much trouble getting something such as this handled. In fact, all other accounts, utilities, bank, credit cards, etc, are all taken care of, they were taken care of in Feb and March! ONLY STARTEX is refusing to refund my money paid on my dead brothers account. I find it insanely cruel and unethical. And it just perpetuates the pain because I love my brother and really want to end this horrible situation where I have to continuously follow up and fax proof of his death.

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10:08 am EDT
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StarTex Power / Constellation NewEnergy Took $350 from credit card after death certificate was sent in 2 weeks before payument and verified by customer representative name tasha in houston

customer #[protected]...account # 104077...invoice # [protected]

account is in the name Terry Massey/Roy Harlow 2992 Yorktown blvd #8. My service was moved down the street to #48b in the same trailor park. Terry Massey was my previous employer. Terry Massey Died, When I requested to transfer my electric service to my new location I received this invoice stating because I broke the contract, which I didn't just moved service down the street, The invoice said I had to pay a $350 early termination fee, unless I could verify with a Death certificate Terry Massey was deceased. Mr. Massey Daughter, Windy promptly...the same day faxed and emailed Terry Masseys Death certificate to a customer Service representative named Tasha in their Houston Tx Office, Tasha verified she had received Death Certifiate at least two weeks before this invoice was taken out of my account.I actually owed them $62.59 for electric service...they took out 412.59 which included a $350 charge, which overdrew my bank account, caused many other things to bounce. After resending Death Certificate over five times and calling for over a month, no one answers their phone and one person who did answer their phone from another company said StarTex Power had been sold, that is why there is no customer service. My Bank, as well has tried to contact StarTex Power, no one answers any phone. This company I fear went Bankrupt Please Help

Roy Harlow [protected], I am still hook up to Startex Power, but am afraid of what they will take out of my account during this takeover.

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12:06 pm EDT

StarTex Power / Constellation NewEnergy No one told me that rate increased

I recently received the bill from the company Constellation Energy. I was shocked how the price grew. I noticed that they increased the rate was increased and I was wondering why that happened and no one informed me about it. I called them, but the lady didn’t provide me any useful info. I understood that I need to pay this bill or they would switch off my electricity and heating. I was in shock, how they ripped me off. Be aware and post your comments if you have the similar situation.

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9:23 pm EDT
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StarTex Power / Constellation NewEnergy Turning off Electricity in Error

My mother was a long time happy customer with StarTex but she never needed Customer Service. She recently passed away and now we are selling the house. My brother has continued to live in the house. After talking to Customer Service today I was told that after faxing the Death Certificate I should call back to set up the date we wanted service turned off. Instead, after faxing the document, they turned off the electricity within 4 hours! They never took pertinent information from me - where to send the last bill, my contact information, turn off date, etc. Power was turned off at 5:10 pm with my brother still living there. So now they had him open a new account to turn power back on as we need one more week of electricity so he can continue to live there, pack, move out, and then for clean up. I spent 45 minutes on the phone with customer service and a supervisor who admitted they made a mistake and they were trying to turn power back on in my brother's new account. It is now 9:20 and there is still no power. This is all due to the fact that customer service gave me instructions that the person at the Fax Machine obviously did not know. How can you turn off power when you don't even know the address or phone number where you are sending the final bill? I'm extremely disappointed in this business and their customer service and supervisor. My fax only supplied them with the information they requested to confirm I had the legal right to discontinue service. It did not request a specific date for termination. It supplied the date I sent the fax. How can that be interpreted as the termination date? If they can turn off service in 4 hours, why can't they turn it back on within 4 hours especially knowing it's their error. To top it all off, my brother is disabled and no air conditioning is harming his health! I would not recommend this company .

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Roy HHarlow
Corpus Christi, US
Apr 24, 2014 9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

changed electric service, was co signed by friend who died, sent death certificate to tasha in Houston two weeks before bill was to be paid took $350 out of my account, have not been able to talk to anybody in a month, no customer service.

Roy Harlow Corpus Christi Texas

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farid awan
Pearland, US
Mar 19, 2014 12:11 pm EDT

Multiple times calls to the company, long hold times and upon answering phone hang up. Real bad experience. Thought it was a constellation company, and now I m reporting it to better business bureau. Just a company that should go bankrupt

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11:43 am EDT
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StarTex Power / Constellation NewEnergy Billing

I had changed to Star Tex from my current provider. Come to find out TXU said my contract had not expired.so I had to switch back it was within my 3 days right of recession. Then StarTex denied it because TXU let them know instead of me. At first StarTex said they should not have charged me then they changed their mind. So I ask to speak to a supervisor and they said no I had to talk to them. I told him that after a talked to a supervisor if we could not come to a conclusion I would pay it. He still said a supervisor will not talk to you. So I left it at that. I will pay only after speaking to a supervisor.I was going to go back to them but the rep. said they did not care. Deryl McKenzie
[protected]@aol.com

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StarTex Power / Constellation NewEnergy Rate Increase

After being a continually good customer of StarTex Power for almost a decade, I got the bill for July 2012 and it had doubled. I find out that for the first time in the account history, they sent no notice of renewal. When I called them regarding the bill, I was told notice was sent out two months after renewal date... really? So I asked to speak to customer service manager. I was told that they would return my call the next day... it never happened. So, I call again and this time I am told that the notice was sent out on a different date ( they modified their records after my first call ), and that they had sent e-mail as well as regular mail. I had always received one in years past, and renewed contract for another year. I am IT professional with e-mail being main form of communicaion.. they never sent e-mail. The same e-mail is used for "your bill is ready to view online", so I know they have the right address. I ask to speak to a manager and tell them about how I have been put off with return call and how they botched up the renewal. After telling me that they would not renew and that the bill would not be changed, they tell me that the manager is too busy and will call me back tomorrow.

I'm going with another company as I type. To lie about an account that has been perfect for so long is WRONG. Obviously they want to raise the rates and don't want to explain that they are doing so. Idiots.

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CodyE
Houston, US
Jul 24, 2012 11:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had been with StarTex for several years and was happy with them until I received my bill yesterday. My variable rate excluding fixed TDU surcharges increased 46%, from $.0879 to $.1286, from the June 2012 to July 2012 bill. I don't see how "market fluctuations" could account for such a huge increase. I checked their 12 month contract rate and StarTex is not offering competitive rates like they used to. Their current 12 month rate is $.108 kwh. For comparison, I just signed a 12 month contract with Cirro for $.09 per kwh. Both quoted rates include fixed charges and are based on 1, 000 kwh of usage. On the Power to Choose website about 70% of the competing 12 month plans are cheaper than StarTex. If your renewal is coming up with StarTex it is definitely time to shop.

Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Aug 16, 2012 8:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

StarTex Power sincerely apologizes for any frustration this matter has caused you and would like the opportunity to address your concerns. Please email our Customer Experience Team at jclayton@startexpower.com. Please include your account information. I look forward to assisting you!

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ChampionEnergyServices
Houston, US
Aug 16, 2012 6:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mr Mom, Come on over to Champion Energy! For the third year in a row, we were just ranked #1 in Customer Satisfaction with Retail Electric Providers by JD Power and Associates. Our customer care is top notch, and we notify our customers multiple times of their upcoming contract expirations, in addition to having the expiration date on the bill. Give us a try!

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StarTex Power / Constellation NewEnergy customer service

This company is an electric service provider. They claim to have great customer service but have the worst I have ever seen. If you call to ask about your bill you get a long drawn out prepared speech but beyond that the CSR's have no idea what's going on and it seems are trained to ignore anything you say . For months they never told me I was being charged double on kilowatts per hour and that my contract expired. I am on lite up texas and hud so I was really disappointed about that. Many times I questioned why my bill was so high and when I finally figured it out myself and brought it to their attention the office of the president only offered a $50 credit for 9 month of that. This is a horrible company and I would not recommend them unless you like being treated like a piece of garbage when you ask about your bill.

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felic234
US
May 17, 2018 9:38 pm EDT

The people who work at Startex make mistakes but refuse to fix them as quickly as they make them. I know everyone is human and can make mistakes but they should be equipped to fix those mistakes and not at the customer's expense.

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Very Unhappy Customer 2017
US
Jun 20, 2017 2:18 pm EDT

Do not use Star Tex Power for your energy service because when you try and leave their service at the end of your contract they will put you on a variable rate and price gouge and add other fees that you will be force to pay or they will threaten to put it on your credit report. I have experienced this first hand and am a very unhappy, unsatisfied on-time paying customer. Buyer Beware!

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TDT
Houston, US
Oct 22, 2014 4:58 pm EDT

Startex Power has the worse customer service ever unlike what they claimed that customer services satisfaction is their priority. They won't seem to help you anything when you came across any problem and will let you hang in there.

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Scott Ratzman
frisco, US
Sep 22, 2014 6:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company will raise your rate by double if you miss your contract cutoff date by 1 day. This company does this to many customers and will charge you the highest rate allowed by law.

Be careful if you do business with StarTex Power do not buy into their motto about caring about customers.

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Jean Scheetz
Galena Park, US
Sep 24, 2014 11:46 am EDT

Recently switched from Star Tex to TXU and TX U switched it the date I applied instead of the date my contract was up which was 9/26/14. Star Tex is charging me a $l50 early cancellation fee. I cannot afford this as I live on a fixed income and changed to get a lower rate to save money. I asked TXU why they changed it on the date I applied instead of the date of 9/6/14 when my contract was up and they said they couldn't see that date. Sorry I switched to them. Is there anything I can do? I feel like switching back and letting them eat their early cancellation fee.

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Jean Scheetz
Galena Park, US
Sep 24, 2014 11:41 am EDT

I received switched from Star Tex to TXU. My contract was up on 9/26/l4 with Star Tex and when I applied with TXU, I asked them to change it on 9/26/l4;/ TXU changed it the day that I put in the application 0/05/l4 and now Star Tex is charging me with a $l50.00 cancellation fee. I went with them because of a cheaper rate and I live on a fixed income. I feel this is their fault, which they say is not as they cannot see the date it was suppose to be switched. I am very perturbed with them. I am sorry I switched to them. Is there anything that can be done able this early cancellation fee?

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Ken DR
Dallas, US
Jul 24, 2014 10:38 am EDT
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I was a 5 year customer with Star Tex and always paid my bill on time. My latest bill had a Time to Renew notice so I followed the link. I didn't think their offer was competitive so I checked on Power to Choose. I found a better offer and signed up. Apparently, with smart meters, it no longer takes 6 weeks to change, only 3 days. So Star Tex sent me a final bill with a $250 Early Termination fee. I called their customer service and got the BS run around and was told to read my contract; there was nothing they could do. Really terrible way to treat a long time customer.

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Angela Hei
Richmond, US
Jul 10, 2014 10:55 am EDT
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I have been with Startex Power since 2006. I recently received a letter from TXU Energy offering low rates, so I called Startex Power to see what I was paying there. That is when I was informed that my contract had expired in 2010 and I have been paying month to month rates. I asked how come I was never informed. I was told I was sent a letter in November of 2010 explaining that my contract was about to expire. Well, I never received that letter. The lady informed me that she would ask that my account be credited back to 2010 and then asked if I wanted to renew my contract. Of course, I said yes. A month later, I call to see if my account was credited and was told that they could not back date anything. I asked to speak to a manager. I was put on hold, then Lydia, a member management, came on the line. She informed me that a letter was sent to me in November 2010, and they had spoke with my "spouse" in August of 2013 and informed him that the contract had expired. Well, my "spouse's" name was suppose to be removed from the account for a year now because he is no longer my spouse and I had asked several times for his name to be removed. She informed me there was nothing she could do about the billing, but she would remove his name. When I asked to speak to her supervisor, she said that there was nothing they could do that she couldn't do. When I told her that was okay I still wanted to talk to them, she said she would have them call me. I asked to have her supervisor's name and phone number, and she told me she would have them call me. I asked why I couldn't have their name, and she told me she had to follow the chain of command. I have never had such poor customer service as I have with Startex Power. I have spoke with them on several occasions since 2010 and I have never been informed that I was paying month to month. I think 4 years is a long time for someone to be paying month to month and cannot believe that as long as I have been with them, they would send just one letter and inform someone that is not even suppose to be on my account. In which, by the way, he is still listed right now on my account. Lydia, the member management STILL DID NOT REMOVE HIS NAME.

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Power Play Racing
Benbrook, US
Mar 25, 2014 3:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been a Commercial - Star Tex customer, at both of my locations, for 41 months, going on my second contract . Star Tex Power has absolutely the worst customer service division I have ever dealt with, from the low end of the pole all the way up to the top person that will take your call . I have been a business owner for 24 years now and I am constantly on the phone with multiple companies and never have I experienced such incompetent people . They start off by putting you on what they call a brief hold which is an average of 5-10 minutes, then if you ask a question, they do it again & again, until you ask for a supervisor . They will put you on hold, while they " go look for a supervisor " . Of course the supervisor is unavailable, but after several calls & days later, if you do get a supervisor on the phone, they will be of little use as well . The supervisors will tell you that they are going to look into the problem and call you back within 7-10 days, never did I get a call back . I tried 15 calls in 6 and half weeks to get answers about why I was being charged twice as much delivery charges as my actual usage on one of my locations . At that one location my bill is now three times as much as it was when I signed up with Star Tex . I also wanted to know why my bill was 152.44 more than the figures added up to . In the end, I got no real answer about why my delivery charges were so high . I was told that they had charge me wrong for several months and that the 152.44 was months of back charges that I had to pay or they would shut off my service . You better not go with Star Tex, if you are looking for a electric provider . Looks like if they are not making enough money honestly, they will probably make up charges and add them to the total of your bill .

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Keep_Honest
Dallas, US
Oct 29, 2012 1:33 pm EDT

They did the same thing to me. I've had nothing but problems with this company from day one! I travel a lot for my work and have a small one bedroom apartment in Dallas. My typical electric bill for any given month is approx 70.00 but recently it doubled because apparently my contract had expired. I am absolutely against any type of auto withdraw from my bank account because I need control of my finances and not have some company come in and take whatever they feel like charging any given month. Because I frequently travel and am very busy I've failed to pay their bill exactly when they want it paid. I've had my power shut off 4 times now, each time for well under 100.00. If you are as much as 1 day late they will turn it off then charge you fees to turn it back on. It's a big hassle and completely unnecessary. I would recommend that you not make the mistake I made and steer clear of this company, they are not worth the hassle.

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StarTex Power / Constellation NewEnergy Billing issues

What's the point of ...great customer service? Automatic drafting? Talking to a supervisor? Seriously! I've been dealing with this automatic drafting problem for almost 2 months. They didn't take out for 1 month so I have to pay a 2 payment in 1 the upcoming month (Dec). If that's not already frustrating enough they went ahead and took out Nov bill, but not Oct. So I have a past due amount on my account. Throughout this almost 2 months StarTex and I have been going back and forth about this deal and in the end...I HAVE TO CALL THEM TO PAY FOR MY BILL! They are so quick to call and send emails about "their money", but don't think how it's frustrating for the customers! Rude!

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Reginald and Christa Hardy
Fresno, US
Aug 19, 2013 7:47 pm EDT
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Hello my name is Mr. Hardy. I as well am a long time good paying customer who is not feeling so valued. My wife and I have paid on time since we've been with you guys and recently had to settle for a payment plan for a high bill due to supposedly not resigning our contract. Our kwh went from 9 to 13 and that threw our bill out of wack. After reluctantly agreeing with the payment plan our next bill was double our normal amount and that make us late on the next bill. Now I'm looking at a disconnect notice and the so called supervisor says that my years of loyalty and good payment does not out weigh this "ONE" hick up we have experienced. After going in circles it became clear that I, the long time valued customer was no longer valued when I needed assistance. If there is anyone that can help us please contact me 713. 8266895. Thank you

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Brohi
AE
Dec 27, 2011 6:29 pm EST
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Oh my GOD, guys they have selected me and from past two days im going with them on feild work as they have promised me to give me visa in next 10-15 day. what you guys say shud i go with them or i shud quit ? plz help me frnds because my visa will expire on 02 january 2012, i have expanded so much amount on visa and wanted to make good future here...

Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Dec 27, 2011 6:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com. I look forward to assisting you!

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StarTex Power / Constellation NewEnergy False advertising; unfair billing

StarTex advertises low variable rates for its retail residential customers then doubles and triples the rates the next month without giving required notice. They are fishing customers and have shady business practices and there are far better companies with which to place your business, if you are interested in an electric provider with a fair variable rate. They also will not answer emails, letters or calls, but turn your account over to collection after refusing to make contact with you. I am in the process of seeking legal advice. So not use them!

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Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Jan 23, 2012 6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Thank you for your response; however in order to assist you I need to be able to locate your account information. Please email me at jbell@startexpower.com, and I will be happy to review your account.

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karoney
Dallas, US
Jan 21, 2012 7:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i have received a bill of $ 530 and $ 550 for month of decemeber 2011 and january 2012. I live in 2 bedroom apt. for 2 months i paid over $1000.00 . i switched to reliant. i need help before i seek legal advice!

Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Dec 08, 2011 2:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

StarTex Power would like the opportunity to address your concerns. My name is Jennifer Bell, Supervisor for the Office of the President at StarTex Power. Please email me at jbell@startexpower.com or call me directly at [protected]. I sincerely apologize for the frustration and inconvenience you have endured and genuinely look forward to assisting you.

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6:43 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

StarTex Power / Constellation NewEnergy billing policy

This is one of hundreds of "energy brokers" that appeared after the Brilliant (criminal) State of Texas Congress pass deregulation laws involving the electrical energy suppliers in S.E. Texas. The public was told that deregulation would create competitive sales and cause lower cost thru competitive bidding for your business. Hogwash! The criminals in the state congress who wrote the rules, allow the "competitive" companies to share info, share credit and history of clients, share details os usage at every address, and basically price-fix the market. They all compete with each other in TV ads but in billing they are magically all the same and all force the consumer to pay outrageous deposits and bill without having a pre-arranged billing date. One will make you post a deposit and then require you to give them a credit card to bill at their leisure each month...no particular date.
For such a basic service as electricity, they are over charging the public and doing it with the blessing of the state. I have to believe that the business practices of the energy companies in SE Texas have investors that happen to be in state congress...
I was required to post a CASH deposit of $450 with Star-Tex. I had a bill that was around $240 one month. Being disabled and living on fixed income, this summer meant pay the lites and forget the grocery store...
This month I only has $210 so I paid my bill $30 short. Remember that I have a $450 cash deposit in place, . Star-Tex disconnected my power 3 days later for the $30 then added $20 for the d/c fee, another $20 for reconnect fee. The 30 turned into $70 and Star-Tex made no apology about it.
I am sick of the state of Texas allowing these crooked energy companies to rape the public. Since the fall of ENRON, I would have thought that these unfair business practices would have ended but not in Texas where the real criminals are the ones making the rules and investing in these companies that literally beat the money out of the public.
The worst of it is that the State allows these things. Texas congressmen set up the rules and run the Utilities commission and do nothing to stop these greedy energy companies from breaking the public, the poorest of the public. The disabled, the unemployed, the elderly, all get no discount or assistance from the State or the so called deregulated energy companies. Sure you can change companies...but why? they all share your info so one is just exactly like the other. Different name on the bill, thats all.
Yes, everything IS truely bigger in Texas...the bills, the LIES, the thieving, the criminal politicians, everything.
While they work darn hard at keeping wages down, the state seems to have found new ways for the wealthy to get wealthier by making the working class Texas carry most of the load with stupid crap like energy deregulation...
What idiot thought that adding a "middle-man": was going to cut cost? and allow "competitors" to share information? Then give these crooks the ability to hold your family hostage if you can;t pay them $30?
Gotta love this crooked state...

Read full review of StarTex Power / Constellation NewEnergy and 3 comments
Update by aboomdriver
Jan 21, 2012 2:12 am EST

UPDATE to original complaint:

Having seen the reply from the Star Tex rep that invited me to a conversation regarding my issues with their poor customer relations policy of holding several times more cash than the bill could ever possibly amount to... I placed the call. I missed Ms Bell and she DID attempt to contact me. We each made a couple attempts and she finally decided that I was not important enough for her to continue, so she handed this off to another person who she directed to speak with me and make some attempt to get me to shut up and leave it alone. I was able to reach this other lady that Ms Bell dropped this off to. She seemed like she was genuine until I was able to get her to admit that she had no idea what the complaint was about, where it was, how it was made or the circumstances surrounding my complaint. She was there simply to offer me a refund of $20 for the disconnect charges...yes, they actually charge you to disconenct you when they feel like you are a $30 threat to their financial stability...(not taking the $450 cash deposit into consideration). This woman had no idea. I refused this offer and advised her that this was not over and I basically informed her that I would be complaining to anyone and everyone that would listen. It MAY take yrs to resolve, but I will continue to write to state, federal and consumer groups regarding the illegal actions of the S.E. Texas energy brokers that were spawned of the ENRON mentality of "its ok to screw the consumer as long as you don;t get caught".
2012 is the year that I push back. My life will be over soon and I will not allow one more day to pass held hostage by crooked business, essential services in this so called "deregulated" energy market. I will not permit other business to walk over me and those like me. You people that tell yourself that you are just doing your job and how much the "company" is justified in their actions, so you can go home and sleep that night, will ahve to work to get that precious clear conscience from now on. I will give you the reality of what you do to real people, human beings that YOU are slowly killing and abusing thru the keyboard or over the phone by being an extension of greed thru corporate deceit and fraud. YOU people that make these calls warning people like ME that we are about to be d/c over $30 when you KNOW that you are talking to someone thats disabled and older, will from now on have to find another way to sleep at night because I am taking over as your conscience. I will inform you of the hardship that you bring, the inhumanity that you pedal, and the injustice that you represent by helping these self absorbed greedy corporations literally beat the last dime out of people that are doing good to eat some weeks.
Its already started. You may not feel the effects for some time to come, but you WILL.
This is 2012, the year that I push back. After 50 yrs of being pushed around, and nothing left to loose, this is just the beginning.
I have the greatest weapon in the world, at my disposal...the INTERNET where I can talk about this all I want and I can exercise my Constitutional rights to the limit, and I WILL. I will spread the word and I will hit YOU where you hurt me, in the ### pocket. How many customers do you think I might be able to turn off to using Star Tex power? Whats it going to cost to deal with investigations by state or federal regulatory agencies? or even consumer reporters that want to find a good story about corporate abuse in America?
Whats all that, ANY of that going to cost I wonder?

Thats a question that NONE of us can answer because we will never know exactly who turned away, or who is talking bad about Star Tex over dinner tomorrow night...
But we can SPECULATE, can't we?
Something that some of you in essential services tend to forget once you get the salary and the company car w/driver...that I have YOUR paycheck. I have the power. I make the decisions. I AM the CONSUMER and I have a VOICE.
You screwed me, now its MY turn.

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Boycott Startex
La Porte, US
Oct 18, 2013 8:09 pm EDT

They are crooks. They shut your power off in error then claim they have 24 to 48 hrs to turn it back on while charging a 20 $ disconnect and 20 $ reconnect. So while im without power for 2 days (not able to use oxygen during this time) im also being charhed 40.00 for their error? I agree with your complaint and am looking for a better electric provider ... shouldnt be hard considering startex track record. I have yet to actually hear a good review. In fact, 3 of my friend are switching. Actually brought this up at a HOA meeting and not one person likes them. As a community we are planning on discussing them at next meeting and boycotting them from our community.

Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Jan 23, 2012 6:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

A representative from the Office of the President will contact you in regards to your concerns.

Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Nov 24, 2011 3:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sir, My name is Jennifer Bell, Office of the President Supervisor at StarTex Power. First and foremost I sincerely apologize for the frustration and inconvenience this matter has caused you. We value customer feedback, whether positive or negative, as it provides valuable insight as to how our customer's feel. I would like the opportunity to speak with you next week when I return to the office, in an effort to address your concerns and ensure you are a satisfied StarTex Power customer.

In the interim, we wish you and yours a Happy Thanksgiving.

Best regards,

Jennifer Bell
StarTex Power
Office of the President, Supervisor
[protected]
jbell@startexpower.com

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7:18 am EST
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StarTex Power / Constellation NewEnergy invoice

hi i am a student that leave in a 440sqft appartment. it was my first time signing with startex power. the fir invoice was fine then the second invoice increase slightly then the third one dramaticaly i have no washer and dryer and i am not at home most of the time i am at college. i would not recomend you to sign in, if you want to save some cash expecially if you are a modest student that want to get a fair price by saving energy. my friend that has a 660sqft appartment pay the price that i am paying this month plus he has a room mate can you imagine.

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Jennifer Bell_StarTex Power
Jennifer Bell_StarTex Power
Houston, US
Nov 10, 2011 7:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

StarTex Power sincerely apologizes for any frustration and inconvenience this matter has caused you and would like the opportunity to address your concerns. Please email our Office of the President at jbell@startexpower.com. I look forward to assisting you!

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2:42 am EDT

StarTex Power / Constellation NewEnergy mishandled luggage

HI,
I travelled to Delhi from Birmingham by Emirates EK510 on 25th March, I found my suitcase (Tag number EK430805)broken and I complaint to the customer services Emirates at Delhi airport. They gave me Damaged Baggage report and told me someone will contact you soon regarding your damaged suitcase. On 9th April I received a phone call that some Ajay kumar will come regarding my suitcase, when I spoke to customer care (Rahul Kumar, Anshu Nanda)they said please handover your damaged suitcase, I said as it was damaged and no body contacted me for last 14 days, so I bought a new suitcase as I was to travel to Punjab next day. I told them I am a old customer of your airlines and now I am travelling back to UK. I didnt even buy the ticket from Emirates this time for travelling back to Birmingham.
I am very sorry to say how can such a reputed airlines be so careless about their customer.
It is alright if the Airlines cannot give me claim for my damaged suitcase but I surely have a right that they should have informed me.
You may not feel bad loosing one old customer but I am hurt with this.
Thanks
Simratchopra Boparai

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Patricia Perillo
Lodi, US
Jul 17, 2014 5:08 am EDT

On Weds. 7/16 at 6:00P.M. we were met at our residence by a young man who said that we were overcharged on our PSE&G bill and we were entitled to a $8.99 credit, plus a $25.00 bonus for the error that was made. We are both in our seventies and glad to hear that. The rep. took our gas & electric bill's account number down and was going to input the "credit". My neighbor came in and said that this guy was not from PSE&G, but a phony salesman from CONSTELLATION ENERGY. This rep. had is ID badge turned around to a blank side. I flipped his badge to be visible and sure enough it said CONSTELLATION. I told him that I did not want that Company and to delete my information out of his computer. This CONSTELLATION company is using fraudulent means to get new customers that will pay a higher rate. CLOSE THEM DOWN !

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Bob
Apr 24, 2008 4:15 am EDT

Yes madam Chopra I agree with you, its pathetic airlines, who dont even take care for the basic rights of the passengers.

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Overview of StarTex Power / Constellation NewEnergy complaint handling

StarTex Power / Constellation NewEnergy reviews first appeared on Complaints Board on Apr 23, 2008. The latest review electric provider was posted on May 15, 2018. The latest complaint Poor customer service was resolved on Sep 25, 2014. StarTex Power / Constellation NewEnergy has an average consumer rating of 3 stars from 15 reviews. StarTex Power / Constellation NewEnergy has resolved 8 complaints.
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  1. StarTex Power / Constellation NewEnergy Contacts

  2. StarTex Power / Constellation NewEnergy phone numbers
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  3. StarTex Power / Constellation NewEnergy emails
  4. StarTex Power / Constellation NewEnergy address
    100 Constellation Way Ste 500, Baltimore, Maryland, 21202-6302, United States
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