General Motors
reviews and complaints

Agreed to a deal over the phone and online. Drove 250 miles to pick up the vehicle. They informed me of a $3, 000.00 up charge not previously disclosed. VERY UNETHICAL. Upcharges should be listed on vehicle pricing details.
When you negotiate a final sales price online, shouldn't the up charge be part of the detailed pricing ? That would eliminate the feeling of being trapped into a deal.

Cannon Buick in Lakeland, Fl quoted a price for a new transmission with a 3 year warranty. When
the car was picked up the service people had put a junk transmission in from a junk yard in Crystal River, Fl and the car has the same symptoms as when brought in. The REAL ISSUE is we were not contacted to the change in the repair order. If we had been contacted about the change we would have declined the work but we were not given the opportunity to do so. So I have a junk transmission with the same issues before Cannon Buick took $4285.50. The service mgr. said he would let the lawyers handle it. REALLY I MEAN REALLY

Lillian Rossell
[protected]

! I have a Chevy Cruze 2013 GPL and yesterday when I was in a queue the engine suddenly stopped ! Then I restarted it AND I had the traction control light on... I ignored that but after I started driving I discovered that my brakes were not working and I bumped to another car in front of me ! Fortunatelly the speed was very low ... I think that this is a criminal behaveour because if the brakes are not working a RED LIGHT should appear (!) allerting me that something very dangerous is going on instead of that very nice yellow light with that nice car... Im going to trash that car immediately.. IT IS a danger ...

I bought my C7 in September of 2014 and have had numerous issues from the infotainment unit going out to the torque converter to the transmission. I have had my vehicles transmission serviced a dozen times at the dealership during the factory warranty and with the extended warranty. But the transmission is still not fixed. It has been a known issue on Corvettes since the C7 edition came out. I have all the documentation of how many times I've been to the dealership for service on this one issue.

Please Help!

Vehicle had a slight miss when 1st started. Then all was well. However, we took a trip to houston tx and the cruise control failed. Took the car to knapp chevrolet for repairs. Paid $1, 069.05 and assumed the car was fixed. About 10 minutes on the road the car was missing much worse. Called knapp back and told them. We had to get home! The car is now at country chevrolet in pampa, tx waiting on parts, injectors I am told. The knapp dealership said they stand behind their work and a certified g m dealer would accept their work and warranty. No such luck! I want this car repaired and a reason why other than cover! The bill at country will be $2100.00 I am told. We have always drove g m products. Maybe no longer after this. Why would injectors fail at slightly over 100, 000 miles? Danny mclaughlin 526 townsend st. Spearman, tx [protected], mbar.[protected]@hotmail.com

I called at 7:30am & was given an appointment time of 11am with an ETA of 2 hours for diagnostic service work. I followed up at 3pm, after hearing nothing, and was told I would be called back. No phone call. I followed up again at 4:15pm, and was then told the technician was on vacation and I would have to bring the car in the following week instead. I had taken the day off because I was told that morning, my car would be serviced. I was not given the courtesy of a phone call so that I could have made other arrangements to go to another dealership. Very disappointed in the poor, unprofessional service. Zero stars given if that were an option.

I purchased used 2019 chevrolet trax. On may 28 2021, color red metallic
It had only 28362 mile on it now it has 2700 miles on the vehicle.. After I hand washed it a few times, each time I noticed in the middle of the hood had paint flakes missing in many spots. My last car was a 1998 chevrolet venture it was 23 years old when I turned it in and it did not have any paint chip or any problems with the paint on the vehicle and never had this issue. I took in and they are repainting the hood, only, now there is other chips on sides of doors and other chips on the car.. That they are going to touch up, but my concern is when the warranty is up and I continue to have this problem with the paint will they be fixing or just repaint the whole car or continue the warranty for this paint problem as long as I own the car..
Thank you. Carol brown

My truck was purchased new always professionally maintained at 22, 000 miles the 3 brake light leaked and ruined my headliner at 30, 000 miles both front struts went bad now 36, 000 miles cylinder 4 had a misfire I dropped it off at the local dealership griffin Chevrolet they confirmed bad lifter bent push rod and more than likely bad cam Bulletin No.: 15-06-01-002H confirms this is a problem and they are already on the 2nd design update, what I paid for this truck General Motors should fix this issue. what I paid for this truck there is absolutely no reason for these type of issues, I purchased a new truck and I fully expected this truck to last at least 150, 000 - 200, 000 miles. The motor has had a slight miss since new, the only way to have diagnosed this would have been to tear it down to check the wear not something any dealer would have done without any drivability issues, at the time of failure is was driving under 20 mph I have always changed the oil and it has always been synthetic oil, at 30, 000 miles the truck was at the dealership for a full inspection, if this were my shop I would be embarrassed I work in a transmissions shop that's been in business for 45 years if a customer had this kind of issues with my work or the parts I use I would cover it 100 percent. I have always used General Motors OEM parts I am wondering if that's a good idea any more.

I purchased 1of 11 General motors vehicles with known documented transmission failures. (2008 Saturn Aura) GM dealer (my oppinon) misdiagnosed the first failure, charging $1, 610.35 for repair. After repair, Vehicle still had similar shifting problems. Immediately called dealer (Williamson Automotive) in Miami, FL. spoke to service advisor (Tony Martinez), he advised driving for a while, (corroborated by service manager, Rolondo, later) if the problem still continued, bring the vehicle back for evaluation. I drove the vehicle for approx 300 miles, experienced "total" transmission failure.. The vehicle was towed back to the dealer. Was told an additional repair cost of $3, 222.00 was needed. General Motors. according to service manager, refused to honor the mileage limit (120, 000) stated in the published service bulletin and pay for repairs, for faulity transmission, because time limit was not met. $4, 832.00 for General motors mistakes..

Approximately 3 weeks ago, my air conditioning went out in the 2017 Cadillac XT5. I purchased the vehicle from CarMAX (Waldorf, MD) and along with it an extended warranty through CarMAX (CNA--MaxCare). When I purchased the vehicle I had about 1 1/2 years left on the bumper to bumper to warrantly with Cadillac GM. I have always taken my vehicle to the Cadillac dealership in Waldorf, MD for service. I took it on July 1 and it was determined that there is a hole in my air conditioning line near the rear exhaust system. I discussed the issue with the extended warranty company and they call it an outside influence (it being the exhaust system) and refuse to pay the cost. I took the vehicle back to Cadillac service center in Waldorf, MD for photos to pursue this matter further. I have now found out that the hole in my air conditioning line is by the cadillac converter. I need to understand why in an 2017 cadillac XT 5 would the air conditioning line (through no fault of my own) be anywhere near the cadillac converter for it to burn a hole in the air conditioning line. I've been waiting for over a week for the Cadillac service center to get back with me as they were suppose to address the issue with GM to see if they will pay for the cost, especially since I am not far outside of my bumper to bumper warranty. My mileage is about 56, 000

In early May I took my 05' Buick LaCrosse to Scranton Chevrolet in Norwich, CT, for service on what was an apparent transmission shifting issue. I was quickly told that it was really rodent damage and they were trying to isolate the wiring where the damage was located. So on May 17 I filed an insurance claim under my comprehensive coverage.

Since that time the service manager at Scranton (Tony by name) has stonewalled State Farm and myself. He has not submitted the three times requested estimate and neither takes nor returns my calls. Last week I called my insurance agent's office as I realized my claim needed an internal advocate if it was to ever be resolved.

Today I learned that he had been contacted by Twylah in my agent's office and hung up the phone on her. So I want help from General Motors itself as this situation should be resolvable internally by whatever ‘dealer quality' department you have.

I request that you DO NOT CONTACT STATE FARM VIA ANY ATTORNEY. That would likely leave me on the sidelines of a legal battle between two corporate giants with zero options to influence the outcome, and what both would consider an insignificant case. I want General Motors to resolve this stonewalling matter entirely internally so that the next thing that happens is that I and State Farm are contacted to say that my car is fully repaired and at no cost to me, due to the two months delay and the rude and inconsiderate treatment we have both received. The phone number for Scranton Chevrolet is [protected]. The number for Twylah is [protected] should you need that. Should you wish to contact me, my email is [protected]@yahoo. com.

Thank you,
david bier

When I am driving on the freeway. there are times that I lose steering control. The car seems to sway.

Dear Chevrolet representative,
I'm very disappointed with the new Tahoe LT 2021 due engine faults. I was traveling at night with my wife and my two kids from city to city for an approximate distance of 280 Km. When I reach 250 Km the engine starts to make a loud noise similar to knocking. Along with vibrations, bad traction and all dashboard lights went crazy. I had to drive very slowly to reach my home. Next day in the morning, I had to drop my new Tahoe 2021 at your dealer to check and fix the problem. After 4 working days, I was notified that the problem was in the engine and it requires opening and making overall maintenance along with replacing all damaged parts.
For a new car with a 20, 000 km odometer, it shows that your car is not reliable any more like previous generations.
Opening an engine car outside the manufacturing warehouse definitely reduces the lifetime of my car.  That is a fact.
I request a new replacement car with similar features since I only buy from Chevrolet for around 20 years now. Otherwise, you will lose a valued customer and my experience will be shared.
VIN:1GNSK8KD9MR161568
Thank you and I hope I hear from you. 
Regards,
Waeel Gusti
Cell: +[protected] 

6-22-21 9:45 dropped of my 2015 Silverado at Capital Chevrolet in San Jose, CA. I purchase a 96 month 100000 mile warranty from Momentum Chevrolet ( now defunct) in 2015 first time using it. Capital Chevy had no record and would not look at the contract in my glove box for reference. I had to call GM financial as I financed the truck and extended warranty at the same time. It took me 3 hours to get to Warrantech who now owns the warranty and put them in touch with Capital Chevy. It is now Thursday and was told that the work is approved and should be done Friday. I was also informed that I can't pick up my truck until Warrantech makes a payment, which I was told could be until next TuesdayThere is a $100 deductible that I can pay. I do not think I should have my truck held hostage because Capital Chevy has a problem collecting from a 3rd party warranty company that you were happy to sell to me. I think I I should be able to pick up my truck when I pay the deductible. Please respond as soon as possible

Radio changes channels and screens by itself.Took to dealer.Dealer could not find anything wrong, but hte issues keep happening.This was after a software upgrade.Ive had problems with this radio from the day i bought this truck.Dealer took all day to tell me nothing was wrong, but when i got into truck it was clear as day that they did nothing, because the problem still existed

I own a 2019 Chevy traverse LT metallic Black. Every since I bought the vehicle I am noticing that the paint is literally chipping off. I suspect poor paint quality that is applied on a high cost vehicle like this. General motors should keep their standards and do not compromise on these small coefficient like paint. Please provide a suitable response

I purchased a 2020 Chevrolet Blazer from Earnhardt Chevrolet at 2121 N Arizona Avenue, Chandler AZ on August 30, 2020. I transferred the license and registration from my trade in to the new Blazer. They held $602.32 for the license and registration even though they knew that my existing plates were almost new. After several weeks I had not received a refund of the difference so I called them and was told they would mail it. After several more weeks went by and I still had not received a check I called again and told them why I was calling. I was put on hold and no one ever came back on the line.
I am asking for your assistance to help me get this money refunded.
I don't have the capability to attach a copy of the contract.
My name is Robert Dunagan, my address is PO Box 2720, Arizona City, AZ 85123, my phone number is [protected].

my pick up needs a new transmission 'it shutters cause torque converter break down the metals flakes off and goes into the pump and cause low line pressure. if this happened to a truck under 100, 000 miles you replaced the
the transmission with a updated one with a stronger torque converter . why should i be left out . because i changed my transmission fluid and filter evert 50, 000 miles . my truck has over a 100, 000 miles .it is a know problem it should have been recalled

In Oct 2019 I purchased a 2015 Cadillac Escalade from Premier Chevrolet in Buena Park California. I was in the process of purchasing the vehicle and did all the paperwork and at the end after approval and purchasing of the vehicle I was told that it was a buyback but there was nothing wrong with it and that day forward I had so many problems with the car I didn't even have the car for the first 5 to 6 months I purchased it and they were refusing to fix anything after lying to me about it not having any problems. After receiving the car back it broke down numerous times and I had the same problems where I would go to pick the car up and it wouldn't be fixed and I wouldn't have a vehicle for months. I ended up writing a corporate complaint in 2022 GM and my district specialists spent months trying to figure out what they could do to accommodate the problems that I had and the solution finally came and it was either to buy back my vehicle at a certain cost which would require me to purchase a newer model which I couldn't afford or they would offer me a extended 3 year extended warranty in which I accepted. Fast forward to March of this year 2021 when my engine misfired and my car broke down and I took it to the closest dealership which is a Chevy Deville in Huntington Beach because I am not going to take it to the Chevy dealership I bought it from because they are absolutely the worst company I've ever worked with besides GM so after dropping it off I received a call from Phillip the service manager and he said that when he runs my car in the system it shows that I have used in the warranty but after contacting Cadillac warranty company that shows on my warranty they said that my warranty has been canceled of that day because they do not warranty buyback title branded vehicles. After contacting the dealership I purchased it from I was told by them and the warranty company that I need to contact GM since they are the ones that offered me this warranty. Unfortunately I got assigned to a new district specialist named Eric which is the worst specialist probably that works at that company and I am very confused of why he even has a job because as of today June 2, 2021 my Cadillac Escalade is still sitting in the dealership untouched and I have not been able to get a hold of my representative for weeks nor has he called me but he did call and say that GM has offered to fix my car as a one time courtesy which is unacceptable because I had the extended warranty however I excepted that but I did ask him to go back and speak with GM and whoever makes these decisions about what I was offered previously on my case with the buyback because I am not going to keep this vehicle because it's broken down so many times and it was very expensive and I was lied to by the dealership. However a month ago when he said he would call that dealership my vehicle was at and have it fixed that never happened and two weeks later he finally called me again and I told him that he never called and got my car fixed and he said he was sorry and he would call again right after he got off the phone and he never did because I just spoke with the dealership as they are charging me now a storage fee because it's been there so long untouched. Philip the manager of this dealership said he has contacted Eric as well over 10 times and has not received one call back and every time I call Eric it goes straight to voicemail and I leave a very detailed upsetting message because I have now lost my job I don't have a vehicle to take my son to school and my life is a complete disaster because of the problems that you guys have created by not honoring your warranty as well as having dealerships that are corrupt and saying whatever to get a sale. My life has been severely affected and with my warranty I was supposed to get a riding car and that has never happened as well. I have contacted so many phone numbers today that are related to GM and not one of them can give me a number for someone that I could speak with regarding this that will actually help me. I've been told by the corporate office that I have to talk to my representative and he hast to deal with my case and that's my only situation that I can do but my representative doesn't return any phone calls or call me and he doesn't follow through with anything he is going to say. I have Contacted several lawyers and I will be suing GM no matter what but they want me to get everything in writing and make sure that I write this complaint once again and find out if you will offer me a good deal on a buy back and give me all my money back or what your solution will be if you ever decide to contact me back. I have attached some paperwork for your review and I would appreciate if someone got back to me any timely matter as I've been waiting for months and if I wait any longer I'll probably be homeless and have nowhere to live because I can't work without a car.

Purchased a brand new 2021 Chevy Silverado HD with the 6.6 gas engine and drove it home from Paris Kentucky to Miami Florida. Enjoyed it for a few days until coolant was seen leaking from the passenger side cylinder head. A trip to my local dealer confirmed that the cylinder head needed to be replaced. The service manager informed me that the part had a "back order status with no eta". Dealing with GM corporate is no easy task… they are no help at all.
Truck purchased May 8, 2021
Truck at dealer May 20, 2021
It's June 2, 2021 and there is no resolution in sight.