Qatar Airways
reviews and complaints

I had purchased a ticket for travel on Qatar Airways but due to an emergency I had to postpone my trip. When I went on their website to manage my bookings I was given the option of a refund or voucher. Since my plans were on to travel at a later date, I opted for a voucher which showed me the voucher amount of INR. 64974.50. When I received my voucher on 31st January 2024, I was shocked to see that only INR. 43390.00 was given to me. I immediately contacted customer care and informed them about the issue then they created a case ref: CAS-2739232-T3F6X5 and have been waiting for a reply from them issuing me with the correct amount of the voucher which was allocated to me but till today I have not received a reply from them. I feel I have been cheated by Qatar Airways by providing me with wrong information and not giving me the voucher with the amount specified by them. If I knew that I would be losing so much money, I would never have cancelled my ticket. I think I may have to approach the Consumer Court now with this matter in order that they pay me the correct dues.

On 15th November I was travelling to Saudi Arabia with my wife I booked two seats on the upper deck right side where is the exit for me and my wife to seat comfortably. And I had to pay £320.20. But when I arrived to Qatar Airways disk at Heathrow Airport on my way to Saudi Arabia I found that my seats were given to some other passengers. And the operator gave to us other different seats. Also they gave me the email to ask for refund.

It didn’t finish here but in my way back to London again happened the same thing. My two seats that I booked were given to some other passengers. And me and my wife were given to seats in the middle where we were seating between to other Gentlemen and that’s was really uncomfortable for me and my wife.

I’m really unhappy with the situation and the behaviour of the staff.

And it's been nearly three months now that I'm contacting Qatar Airways via email and phone without any further assistance for refund.

In the end they offered me half of my refund which I didn’t agree.

So I decided to contact the Citizens Advice Bureau which they guided me to go through the legal process.

1- Send letter SPECIAL DELIVERY to Qatar Airways address explaining the issue with copies of all the evidence. Asking them to reply in 14 days.

2- lf they don’t reply or you’re not happy with them answer Contact the CIVIL AVIATION AUTHORITY in your country.

3- If they don’t sort out your issue then you back to CITIZENS ADVICE BUREAU which they will deal with Qatar Airways in legal way.

I was travelling with my wife from Amman to Doha on flight QR403 on September 21, 2023, the service of the flight attendant was exemplary, specifically of Ms. Vidushi, If I were to travel again with Ms. Vidushi. I wish Ms. Vidushi good luck in her career and hopeful of treating her better.

Pervez Khursheed Hasan

Imrana Pervez Hasan

pervez.[protected]@aa.com

On the 24th September 2023 I was traveling to Thailand from Or Tambo International Airport, using a qatar airlineQR1364 to Doha Departing. 13:55,terminal A, arriving Doha at 23:05,then we connect to Phuket international airport, when we arrived to the hotel we were booked to I noticed my bag was damaged and some of my iterms inside was missing, they took some of my clothes, gucci shoes, Karl sneakers, Karl bag, gucci sunglasses, my 3 waeves, Karl t-shirt and my perfume, please I need help for refund my iterms

I have had the pleasure to fly on the upon mentioned date with your excellent airline. Responsible for my fantastic experiences on board your vessel was the flight attendant Mrs. DUANGKAMOL. She made a wonderful and very friendly professional service to me.

My real thank you very much I would like to report to you a little bit late, but I think not too late.

Best regards to the best airline of the world .

Your allways satisfied customer Hanns Michael Bierig silver member in the priviledge club with the no.: [protected]

My wife and I had the best stewardess ever in our 34 years of traveling! Snehadrita worked on the Qatar to Philidelphia flight on August 17, 2023. She was so helpful, friendly, engaging and always with a smile! She needs to be recognized for the standard of service she provided on that flight! We were in seats 44 J and H. What a great employee! 5 Stars

Hi my husband and i arrived into Cairo Airport on Friday 17 th November Qatar QR 1303. Only to find our luggage wasent on the plane. We have a property irregularity report (CA13497932) PNR 61544U

We were on a 18 day Trip a deal tour around Egypt. unfortunately my husbands heart medication and other tablets were in the missing suit case. They did arrive 3 days later.

My husband was very stressed for the first few days of our trip. Which you can imagine.

On our return flight from Brussels we have an 8 hour layover at Doha. Before booking the ticket we went on the website and foundthat you give complementary stay for that period. This did not mention it was for certain category of passengers. We are both Senior Citizens. So we went ahead and booked the return flight. Request you to consider our case for a complementary stay.

Hello

I have been trying over the last year to get my business points added to my Avios card #[protected] from my trip I did in Oct/Dec 2022, however they keep informing me that it is too late.

I understand its states you have to contact in 90 days, however I was waiting for my points to be automatically added before I contacted Qatar. I paid a lot for my business class tickets and would appreciate it if you can source these points.

Can you please organise for my Business class flights to be added to my Avios card? I am flying again in Dec 2025 and would like to use Qatar again.

My booking reference number for my trip was: 52UFTI and my ticket number was: 157-[protected]

14.12.2023 Flight Düsseldorf (DUS) QR88 = 30 Minutes late

because of this connecting flight Doha (DOH) QR964 at 17:30h canceled for economy

new flight Doha (DOH) QR87 15.12.2023 at 02:10h

Arrival in Denpasar more than 7 hours later!

Thomas Faupel

Hunsberg 90

D-47574 Goch / Germany

[protected]@arcor.de

eTicket Nr. [protected]

Booking Ref.: TCJYHN

My wife and I flew with Qatar Airways on 17 Dec from Delhi >> Doha >> Berlin. My luggage was misplaced and I haven't received any updates even on 19 Dec (2 days later). The live chat isn't live at all, Whatsapp chat is also silent and no one at call centre can provide me the exact status of my baggage. I've called every possible contact I could find online and still haven't received satisfactory response.

May I request Qatar airways to look into it and share the updates about my luggage ASAP.

My File ref is : BER3552000

I want to issue a private complaint
For my trip and the request for financial compensation for the difficulties I faced, and because I did not catch the plane heading to Buffalo, due to the short transit time 1:50 Min, and because of the severe crowding at the airport, I did not catch my plane, which led to financial losses for me and my family members, and caused us fatigue and exhaustion due to the long flight duration

Thank You

We flew from Ahmedabad to Charlotte (USA) via DOHA and New York on Nov 24th. We did not recieve one of our bag in NY. Now Qatar airways is simply saying that they will contact their representative in NY to resolve this issue. I know, my bag is in DOHA but for some reason they are not sending it to USA. I have made several calls, went to local airport a few times, have emailed several people. Qatar takes week time to reply to my email and says the samw thing all the time. Also tells us that we should contact american airlines. Why should I get american airlines involved when i did not recieve my bags in from DOHA. There were very important medications for my 3 and 6 yr old kids + some expensive religious items.

PNR - S6KBPD

File Ref # JFK3516626

My husband and I bought business tickets through Qatar Airways (Istanbul-Doha-Denpasar-Bali) back on May 1st, 2023. It was our honey moon trip, just got married. Unfortunately our baggage did not arrive on time. we received it after 3 days. we stuck at the hotel because we had nothing. We purchased few clothing and the necessities and contacted the Qatar Airways and submitted the receipts but no response at all.

I am not happy with this service and need to escalate this issue further if we don't get a response and re-imbursement.

Attached documents as a poof.

I hope this claim get your attention.

Thank you.

Contact email:[protected]@yahoo.com

+[protected]

QR 416- 21SEP23 BEYDOUN WILLIAM VIRGIN [protected] Cairns /Adelaide

The luggage was not received in Adelaide, it was received in Beirut after 10 days, TAG Number VA058795/

The property irregularity report file reference BEYQR15293/22SEP/0544GMT Flight Date VA1504/21SEP/QR915/21SEP/QR416/22SEP/ Ticket Number [protected]

The luggage was totally ripped-off, had to purchase a new suitcase and personal clothes, was told in Adelaide that my luggage will be delivered to my home but instead I had to hire a taxi both ways to collect it.

Photos can be provided if needed.

please call on +[protected] Mrs. Narimane Haddad or [protected]@hotmail.com who was helping me on this trip.

Your feedback is highly required ASAP

William Beydoun

+[protected]

Sir ,

Trying to refund of following trevel voucher since last one year AND FOUR MONTHS

1) ABDUL QADIR 157 [protected] CN$ 763.29

2) ABDUL KADIR RUMANA BHOWNAR 157 [protected] CN$ 796.62

3) MUBASIM MUHAMMED 157 [protected] CN$ 796.62

Kindly process our refund as this has been requested repeatedly but no response received .

RGDS

ABDUL QADIR

CELL [protected]

[protected]@hotmail.com

my confirmation is 3UJLTD from April 30/2023..QR flight 0833 from BKK arrive late to DOHA and I lost conection QR 0289 To Prague.Castomer service in Doha redirect my flight to Bukhurest ROMANIA bud for lack of information with 3 Qatar emploes and noone in ticket office for 2 hours I lost conection to Prague

I have to buy new airticket to Prague with diferent airlines get there same day because next day have appointment in hospital

I like Qatar AIRWAYS I fly many time and will continue to do,jus now looking for another Flight to Prague and Boston next May2024

Me 70 Years old and on pension I will appraeciate refund for my one day lost time, porchase a new airticket to Prague and many unpleasant situation a specialy in Romania with Qatar emploees

I can be contact by Email...[protected]@yahoo.com

Thank you for the positive settlement

Best regards MILOS

Booking reference 5NF8E0

Flight from Manchester to Doha - rescheduled and informed when at airport - sent to hotel.

Flight from Doha to Denpasar - Was stopped when getting off flight, asked where I was going and told to walk through to transfers - had to spend next 10 hours in airport.

Then extra flight to Denpasar-

Had to fund all food and drinks in Doha and Denpasar

Arrived in Perth 24 hours after original flight time.

I am the carer for my husband who was placed into respite care for this trip. Very stressful having to organize extra support for the 24 hours from overseas.

Also had to pay for extra night/day for dog in Kennel.

Can provide receipts if requested.