Fred Meyer
reviews and complaints

We are making this complaint with regards to a recent interaction with the Port Orchard Fred Meyer store where they arbitrarily rejected two of our checks for no apparent reason.
Fred Meyer contracted with Certegy, a check authorization company, located in Tampa Florida.
After attempting to resolve the problem with Fred Meyer and after many attempts to reach Certegy and failing to get anyone to provide us with a resolution, we are reaching out to you. It's very frustrating to have a credit rating of 850 and thousands of dollars in our bank account just to have our purchases blocked. When Fred Meyer made arrangements to do business with Certegy they should have set up a way to reconcile problems. Please help us resolve this problem.

Fred Meyer Certegy Check Services, Inc.
1900 SE Sedgwick Rd P.O. Box 30046
Port Orchard, WA 98366 Tampa, FL. [protected]

Hello,

At about 9:30am on 12/23 in Canby, OR, myself and my mom (and another customer) experienced extremely horrific and debilitating behavior from a woman (mid-20s, long dyed-grey hair) in the pharmacy.

Her attitude was atrocious, condescending, and caused anxiety to the guests trying to pick up their prescriptions.

The pharmacy displayed two signs that shared conflicting information about hours. One was a white printout that explicitly stated pharmacy hours were 9am - 7pm M-F. Separately, a "professionally printed" sign stated different hours.

The woman in question was extremely rude telling us that we had the hours wrong -- when we pointed out the conflicting signs, she made comments of "the big red sign" being too difficult for us to read -- her condescending tone was through the roof and there is no place in this world (or for someone in a customer service job) for that behavior. She is old enough to know better and she clearly did not care about her job or the customers she was required to serve.

There were several witnesses in the pharmacy -- most folks behind the counter were shaking their head at her behavior. I inquired to the acting manager how I submit a formal complaint against this woman -- if I was her manager, she would have been fired and walked out the door immediately for causing undue pain and suffering upon customers of Fred Meyer.

At this point in time, we have still not received our prescriptions. Additionally, when you call the pharmacy, the hours stated on the recording are 9am-7pm and when speaking to someone at the pharmacy, 9am is stated.

Sincerely,
Lauren

I witnessed your Store Manger berating an elderly women for leaving the store with an item, she went to her car got out a cloth bag and was coming back into the store. She trying to tell the Manger she was still going to pay for everthing but needed to use the bathroom fast and the Manger did not care and very rude with the lady. You could tell she was embarrassed and trying not to cry. I talked to her out in the parking lot she told me she had potty herself while was berating her. I am very disappointed and discussed with Fred Mayers management and that you would such things to happen in your store. I get taking the item wit her was not a smart move but this could have been handle in a more human manner. Far as I'm concerned until management changes I will not be back and will be telling very one I know how you allow your management to treat people

I am in the store right now. The few checkouts that are open are moving slowly. Every line goes to the end of the aisle. I have a picture. This is unacceptable. There were stock people all over the store. I will find alternate stores that appreciate their shoppers. I couldn't shop due to all the people in line standing in front of the products and your stockers in the aisles.
Worst customer service I have seen in years

I am a frequent customer at the station on Barbour Blvd. as it is in my neighborhood. I pulled in and proceeded to wait in a long line. I pulled up to a pump, my tank was on the other side. Never had I had a issue with them reaching around to fill my car. One attendant informed me that they no longer do the reach around at the pumps any longer. So I got back into my car and pulled into a spot vacant on the other side. The second attendant refused to fill my tank, saying I cut the line, which I was currently in. I explained that the first attendant informed me of the reach around "rule" and that I was already in the line. Attendant #2 said the rule has been in effect for a week and refused to pump my gas. No signs are posted to inform the customer and no news regarding such is posted online. How are customer's supposed to be aware of this rule? Needless to say, you have just lost a long time customer.

Hi, it seems that everyday I work at this location in Shoreline Washington 998133, that I am asking a lot of questions like where are the cotton balls, and this is an ongoing thing that needs to stop because some other associates are so tired of dealing with it, so they have to make Mary deal with these type of customers. It seems the customers need Mary to make an estimate on all clothing and their are fake old men driving around in mart carts pretending they can't hear for no reason at all and they are doing wheelies with the mart cart and going down each aisle. Also it seems that the evening shift associates have to come in longer so that Mary has to wait to have her lunch and that is not fair. It seems that certain customers know when a certain associate is at the waiting room, and it seems the same customers keep coming in and stares at Mary and this is creepy why should she deal with this kind of behavior. Customers are very rude and always yelling at the associates. This needs to stop all of the associates that work here are getting abused by associates and this needs to stop!

In Medford Oregon South Fred Meyers about 20% of customers were without masks. One customer saw my wife with a mask and intentionally coughed in her face. When my wife complained to a store manager, they said there was nothing they could do. We then proceeded to take pictures of the people in the store without masks on at which point one man tried to fight us. We took his picture too.

October 19, 2021 refilled 2 Rxs using app. October 22, 2021 app said still in progress.Called pharmacy.Was told it hadn't been started, to check back in an hour.Went to drive thru & got overcharged.Asked for price check 2 times, gal refused.Parked & went in. Waited 20 minutes to be served. After arguing for 15 minutes with 3 different people, got refund. I was charged $12 for a $3.42 Rx. Next, November 2nd, ordered a refill on phone, as app didn't work so well last time. Was told it would be ready to pick up November 3rd after 5pm. After calling for status November 3rd & 4th & getting the "in progress" message, I called pharmacy. It rang 30 times before someone picked up. The gal said it wasn't started yet & could I wait until tomorrow. She said they were opening at 10am. Today, November 5, 2021 I went to drive thru at 1145am. They were closed. I called. It rang 45 times, no answer. I called Fred Meyer customer service. They told me they'd transfer me to pharmacy. I was on hold 10 minutes. Customer service gal came back & said they won't answer, they're too busy. So busy, they've closed the drive thru. I asked her if there was a long line of customers, as I'm disabled & can't stand in line a long time. She said there were no customers in line. I'm certain I don't have to tell you how unacceptable this is. I'm switching to Walgreens, even though I'll be paying more, at least I'll be getting my medicine on time.

I went it to get a Shingles shot. The Dr. was totally unfriendly, no hello or smile acted like I was a pain in his side. He swiped my arm with alcohol and just jabbed me with the needle, no care at all. I was done in 15 seconds and out the door as he said come back in 2-6 months for next shot. It was the worst treatment of a shot I have ever experienced. I was so sore after the shot I couldn't sleep. This was unacceptable . 2 weeks ago I had the flu shot by another doctor, who was friendly, empathic and careful with how he administrated the shot. So I know Fred Meyers and do better. Please address this with the doctor at Monroe Fred Meyers. I don't know the doctors name but my name is Louise Edwinson and I had the shingle shot on 11/1/21. You should be able to look that up and address this complaint.

This isn't actually a complaint, I couldn't find out how to say thank you to one of the company's employees. I have no idea what his name is, he helped me pick out a good spirit to put in my penne pasta. He was such a tremendous help! He works off of Abbot and I was there about 1430. Please tell him how amazing the sauce turned out. I will most definitely be shopping there for more advice. My children and husband ate seconds, which is rare. Thank you to whoever you are!

Today, 9/22, 3:45 PST, is channeling tons of cars & trucks down to only 2 gas pumps. One very over weight white male is "in charge." In reality, it's a dangerous situation. Drivers are impatient, gunning their guns and generally yelling at other drivers.

Hi, it seems I know someone who works in the apparel and cosmetics department and it seems that this associate is always being treated unfairly and she gets into trouble for leaving early, while the associates like, Elizabeth, Aneila and Palwonder get away with everything and they think they are the boss and they keep telling this associate what to do, while they get to boss associates around and sit on their butt while they are on their phones and they hang around the bathroom during their shift and they get to stand around or go shopping while they are still on the job, and they even leave early and they don't say anything to anybody so this needs to stop, and in the apparel and cosmetics department their are too many people working in these departments. So I think these ladies need to get yelled at for a changed and get things taken away from them. This associate that they are picking on is planning on transferring to another location to work with capable nicer people who work their butt off and not harass or bully other associates, this happens alot at the shoreline Washington Fred Meyers. So if I were you, I would find another Fred Meyers to work at, I heard alot of associates are quitting their job at this location.