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Ford Motor Company Customer Care Service

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

+1 800 392 3673(Ford & Mercury United States) 6 1
+1 800 521 4140(Lincoln Concierge United States) 1 0
+1 800 565 3673(Ford and Mercury Canada) 1 0
+1 800 387 9333(Lincoln Service Canada) 1 0
+1 888 658 6554(Lincoln Concierge Canada) 1 0

Ford Motor Company Complaints & Reviews

Ford Motor Company / 2006 ford freestar

MoKrissy on Jan 17, 2017
The 2004/2005 models of this vehicle were recalled, and the 2006 was not, even though they have the same torque converter and transmission as the 2004/2005 models. I was reading online of several people, with this same make/model/year, who have been left stranded due to transmission/torque...

Ford Motor Company / Mechanical part failure

John Hanekom on Jan 17, 2017
My name is john hanekom, chad hanekom's father. My son tweeted the incident this morning and someone tweeted back and said he must please write an e-mail, so I am acting on his behalf. On the 28th of november 2014 my son chad hanekom was involved in a horrific motor car accident on the n1...

Ford Motor Company / 2013 ford fusion hybrid

bobh4761 on Jan 15, 2017
Vin: 3fa6posu1dr373582 Bought vehicle in summer 2014 at bergstrom ford in wisconsin. Now in florida, hd radio needed to be reprogrammed. Took to jarrett gordon ford in davenport, fl on jan 3, 2017. Reprogram worked, but dealer advisor said no warranty coverage..Charged me $40.06. I would...

Ford / 2002 ford escape transmission

Ricky Hastings on Dec 30, 2016
This company sold ford escape. Knowing the transmission would not hold up. There are complains all over the internet from people 'who spent there money on this junk. American car company's look like all they wont is your money ' it's seams made in american has become china back in the 50'...

Ford Motor Company / 2016 ford f150 satellite radio

rhewgley on Dec 22, 2016
Ford customer service cases cas11289372 and cas11328687: the sirius xm radio (Especially on talk radio) the sound is of very poor quality. The fm and am part of the radio is very good. It is only the satellite radio that is so bad. I've had the 2016 ford f150 xlt into the dealership on...

Ford Motor Company / Extended warranty and ford service

D12192016 on Dec 19, 2016
After being denied service at bay ridge ford because the manager tried to fool me by cleaning an oil leak and pretending it wasn't there (not knowing i had it recorded), i contacted ford and was tild that the dealer is independently owned and can deny service to anyone they wish, i...

Ford Motor Company / Service

Pannell on Dec 19, 2016
I have a 2015 mustang gt, with 24, 000 miles on it. I've already had it in the shop once for numerous things a few months ago. Last month, I had to carry the car back because of a sound it was making. It was a sound coming through the radio. The service guy told me they had to orDer a part...

Ford South Africa / Service in regards to two ford vehicles

FANIE67 on Dec 15, 2016
I bought a Ford Ranger 2016 Face lift brand new it does not have 10000 km on the clock yet, as from day one the rear of the bakkie was hanging to the left i was advise by Ford SA to Switch the two rear blades around so we did at our ford dealer, after that the rear of the bakkie wa...

Ford Motor Company / Not honoring extended warranty return visit

Cheri Manning on Dec 14, 2016
On October 7, 2016 I brought my 2010 Ford Explorer in for service for 2 reasons. The main reason was because of the Thermostat issue and the second was the tailgate door lock actuator was making a grinding noise. At the time I brought it in it was not making the noise everytime. My service...

Ford Motor Company / 5.4 spark plugs blowing out of cylinder heads.

Paul Schaub on Dec 13, 2016
My name is Paul Schaub. I purchased a used 2000 Ford F-250 Super Duty with the 5.4 engine in November of 2015. I have had 2 spark plugs blow out within 1 year of purchase of this truck and now on Tuesday December 13, 2016 another one blew out on my home from work. I have so far spent...

Ford Motor Company / Service provided by hall lincoln ford in newport news, va

Clay96 on Dec 10, 2016
Bought a 2016 F150 about 4 months ago. Well about 2 months after owning it the radio would not turn off, I turned the truck off and back in and the problem went away. I didn't think much about it until two weeks later when the radio would not turn on. I took it to Hall Ford in Newport...

Ford Motor Company / 2015 ford fusion

Carmen Baker on Dec 8, 2016
Bought brand new Fusion in Feb 2015. My car has been driving fine. And all of sudden went out to drive it, it wouldn't start. Wouldn't turn over or anything. Called local Ford dealer and roadside assistance came out. Said battery was completely drained. Well we got it jumped, took to...

Ford The Glenn / Ford fiesta

M Moumakwe on Dec 6, 2016
I bought a demo car there in September 2016 on 30 000 km it's December and there are still problems with the car. A week after buying the car there was a engine light showing, second week I realised the tyres were old, third week one of the speakers stopped working meaning I can't make call...

Ford Motor Company / 2012 f150 supercrew cab 4x4

Michael Bailey on Nov 26, 2016
I am experiencing extreme tire wear. At @70, 000 I am going on three and a half sets(4) tires. Is there anything I can do to fix the problem, after alignment and tires nothing has changed. Please let me know. I love ford motor company and everything besides this has been great. The truck...

Ford Motor Company / Service

Bronwyn Gillbanks on Nov 24, 2016
24/11/2016 Good Day To whom it may Concern I am an owner of a Beautiful tangerine scream Ford ST. An absolutely gorgeous vehicle!!! HOWEVER, my service with this vehicle is totally up to ZERO! I purchased my car on the 07/10/2016 which was a Friday. I was notified before leaving Lydenburg...

Ford Motor Company / 2011 ford f150

Tracy_1 on Nov 18, 2016
I can't seem to get AutoNation Ford Frisco to resolve several issues recalls TSB's on my Truck. TSB - 15-0131, Service Department broke my receiver hitch light kit and will not reimburse, Safety Recall 16S19 / NHTSA Recall 16V-248. I can't seem to get this dealer to call me back or return any...

Ford The Glenn / I'm complaining about the very very bad service

Arlene Van Der Walt on Nov 18, 2016
From my 20 000 km services I have compliant to the services department about a noise by the front wheel. I have had my vehicle to the dealership now 6 time. The first 5 time they could not find out what is wrong. On the 5th visit I even took the service department head in the vehicle with me...

Ford Motor Company / Ford figo 2015 warranty

DarrylUys on Nov 17, 2016
Good day, I bought my ford figo 2015 model at Imperial Select Stellenbosch in October 2015 at 14000K"s, and was told to service my car at 20000K's which I did. One year later my car started making a grinding noise in-front of the car I immediately booked my car in at ford Barloworld N1...

Ford Motor Company / Unacceptable service from ford n1 city cape town

Stantoncl on Nov 1, 2016
To whom it may concern, Disappointing Service from Ford N1 City Cape Town I'm absolutely shocked at the level of service provided on my last visit for my Ford Eco Sport (Purchased in March 2016). The oil light came on and I then contacted Ford to book a service. After dropping the car for...

Arabian Motors Group Co. / After sale services

eng.taaf on Oct 16, 2016
Hi, My name is Tamer Taha, I own Ford explorer model 2013 in Kuwait under agent warranty "Arabian Motors Group Co. till 2018", From day one I Maintain all the regular maintenance/services with the agent and never missed any routine service/maintenance. In September 29th 2016 I went to the...

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