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Ford Motor Company

Ford Motor Company

Ford Customer Service Division, 16800 Executive Plaza Drive, P.O. Box 6248, Dearborn, MI 48126-4207 USA
United States - 48126
Customer Care
1 800 392 3673
+1 800 392 3673
+1 800 232 5952
+1 800 521 4140
+1 800 232 5952
+1 800 565 3673 (Canada)
+1 800 387 9333 (Canada)
Work days:

United States
Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126

Ford Motor Company of Canada, Limited, Customer Relationship Center, P.O. Box 2000, Oakville, Ontario L6J5E4
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Ford Motor Company Complaints & Reviews

Ford - The responsibility of customers care.

Posted: 2015-10-03 by    Reviewer12860
Complaint Rating:  0 % with 0 votes
I had a recall on my transmission, or a software update on the transmission at know charge to me. During that tiime they had my car for 19 day in which they said a rental car which would be included and that town country ford would pay for it. I needed to get back and forward to work. When I...

Ford - New ford ranger 3.2 automatic xlt 2012 model - would not recommend

Posted: 2015-09-28 by    Reviewer73914
Complaint Rating:  0 % with 0 votes
I would not recommend Ford to anyone and I see the complaints pouring in here.I bought the new ford ranger in July 2012 for my wife it is now September 2015 and it has less than 20000km.

We did the first service on 9243km we were 5 months late but in time for 15000km, I did have...

Ford - Upfront payment on a courtesy car

Posted: 2015-08-27 by    Ricardo Laguma
Complaint Rating:  0 % with 0 votes
Dear Sirs,

On Sunday 23/08/2015 we had a breakdown with our Ford Ecosport, CA 799-971. We had an Engine Malfunction warning or alert and thus did not want to trust driving from Stellenbosch home to Cape Town. The car was towed on 24/08/2015 to Novel Ford. Because the car will...

Ford Motor Company - Michigan, Dearborn - 16 Year old driving car with potential killer airbag

Posted: 2015-08-26 by    SASimp
Complaint Rating:  0 % with 0 votes
We are a family of now 3 Fords. Isn't it nice to purchase a 2010 Ford Mustang for your almost 16 year old... only to receive 2 months later a recall notice (JULY) saying that the, "drivers side airbag can deploy/rupture abnormally... and can result in METAL FRAGMENTS or other materials resulting...

Ford - Lied about fixing car

Posted: 2015-08-20 by    Reviewer92605
Complaint Rating:  100 % with 1 votes
Took car in for repair. Paid for repair. Car wasn't
fixed. Was assured car is now working. Within one
month returned two or three times for same original
problem. They wanted a lot of money but did not deal
with real engine problem. My car died because after

Ford - Florida, Brandon - Customer service

Posted: 2015-07-22 by    Tunes
Complaint Rating:  0 % with 0 votes
July 18, 2015

To whom it may concern:

I went in this afternoon to 9090 Adamo Drive Tampa Fl 33619 phone 813 246-3333 July 22, 2015 to get an oil change.

I had called and made an appointment and was early because it was raining.


Ford Premium ESP Extended Warranty - Defective door latch not covered

Posted: 2015-07-17 by    Herb Berferd
Complaint Rating:  100 % with 1 votes
2012 Ford Focus with 18k miles, purchaced 38 months ago.

Over 1.5 million Ford vehicles have been recalled by request of the NHTSA due to defective door latches which no longer hold the door closed.

My Focus is not listed on the recall, but since I purchased the...

Trafford Publishing - Fraudulent theft from my bank account

Posted: 2015-05-27 by    Diane McGuinness
Complaint Rating:  0 % with 0 votes
Trafford Publishing contacted me about expanding my reading program (four books) which they had published in 2008.. I agreed to pay for an e-book format for my books. From that time forward, Trafford tried very hard to sell me various marketing schemes I did not want. I did agree in some minor...

Ford Motor Company - peeling paint from hood of 2012 explorer

Posted: 2015-05-06 by    pmitch103
Complaint Rating:  0 % with 0 votes
I bought a 2012 Ford Explorer about a year and a half ago from Whaling City Ford. The vehicle had 20, 000 miles on it when i purchased it. I now have noticed the paint on the front edge of the hood beginning to bubble and peel. I took the vehicle to Whaling City Ford to see what they would do...

Ford Credit - No title for paid-off vehicle note

Posted: 2015-03-31 by    Leslie Grant
Complaint Rating:  0 % with 0 votes
I purchased a 2008 Ford F350 truck from Margate Ford in Florida in 2007. It was financed through Ford Credit. Eight years later and after paying over $70000.00 plus total for this vehicle, I finally paid it off the first week of February 2015. Ford Credit sent me a Lien Release but NO TITLE....

Peachford Hospital - Abuse and neglect

Posted: 2015-01-15 by    Nightmare in hell
Complaint Rating:  0 % with 0 votes
My father was voluntarily admitted 1013 he is manic depressant schizophrenia . He has had several episodes in his life time and admitted to places such as Laurel wood and formerly known GMHI . This recent admission at peachford Hospital 11/2014 was the worse experience for my father and my family....

Bradford Exchange - Junk Jewelry - Not like the Picture

Posted: 2014-12-31 by    SorryForTheInconvenience
Complaint Rating:  0 % with 0 votes
I ordered a 49er ring for my wife's birthday in Ocotber, when it said 4-6 weeks for delivery.When I didn't hear from them, they said that due to the high quality specialty item, it wouldn't ship until AFTER Christmas.

So I complained. In early November, a ring showed...

Trafford Publishing - Con artists

Posted: 2014-12-22 by    Lowe2014
Complaint Rating:  100 % with 1 votes
Back in may 2014 after dealing with an illness i published my first book with trafford publishing. They took over £800 off me for it and that was half the original price of £1600. However, they published my book (Which was the first in a trilogy) with mistakes in it. The mistakes were not...

Ford Motor Company - Esp coverages

Posted: 2014-09-25 by    Budget Enterprises
Complaint Rating:  0 % with 0 votes
I have a 2012 ford f550 flatbed truck. Due to all the problems the truck has had since we got it with 25 miles only back on december of 2011, ford offered an extended warranty for 84 month and / or 200000 miles. The paper work sent to us as proof of the warranty by ford shows the coverage term...

Ford - Utter Poor Service

Posted: 2014-09-04 by    Ankia Steyn
Complaint Rating:  0 % with 0 votes
Good day, we bought 2 cars from Motomid Ford in Middelburg in June. The Ford Kuga and Fiat Punto. The Kuga was a demo model with 19000km on. The Punto was second hand car with 35000 km on. We had to take the Kuge and the Punto back numerous times, only to be selled lies. They even tried to modify...

Ford Malaysia / Bridgestone - Bridgestone Tyre Inspection Report 265/60R18 110T DUELER H/T684

Posted: 2014-09-01 by    Kelvin @ Kev
Complaint Rating:  0 % with 0 votes
1st) My official complain to Ford Malaysia dated 8th August 2014

I have taken delivery of my Ford Ranger Wildtrack on the 20th of July 2014. Enjoyed the car very much but last after about 2 weeks on a Friday morning on my way outstation my rear left hand side tire blew...

Trafford Publishing - It's a ruthless money-making business

Posted: 2014-08-26 by    Vivienne Jamieson
Complaint Rating:  100 % with 1 votes
I have published a (flimsy, poor quality) children's picture book with Trafford and can now only warn others NOT to do the same. The long process was very disappointing and the overall impression is that you are dealing with young, poorly paid, uneducated or unprofessional people (not from...

Oxford Law LLC - Pennsylvania, Levittown - They wanted to return debt from 10 years ago

Posted: 2014-08-21 by    Obben83
Complaint Rating:  100 % with 1 votes
I recently got the letter from the company Oxford Law LLC. The rep asked to pay for the debt from 10 years ago. WTF? I didn’t remember about this debt. I tried to contact them, but the phone number was wrong. I had no idea what measures to take and what really I needed to do. Maybe someone...

Stratford Career Institute - Worst educational institution

Posted: 2014-08-15 by    S. MIL
Complaint Rating:  100 % with 1 votes
I signed up for the interior design program at Startford. The cost of the course was 999$. I received my materials which were outdated, irrelevant and from the late 80s and early 90s. This is design. You can't teach students with materials from the 80s! I called and expressed that I was...

Deptford Family Dental - Unprofessionalism

Posted: 2014-08-12 by    wmrowczynski
Complaint Rating:  100 % with 1 votes
They cancelled on me twice... First time was a month ago because the doctor had surgery of his own, which is completely understandable. I go in there today and they tell me they can only do 1 of my wisdom teeth because they didn't allot enough time for the second one which is the one that...

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