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Ford Motor Company Customer Care Service

Ford Motor Company

Ford Customer Service Division, 16800 Executive Plaza Drive, P.O. Box 6248, Dearborn, MI 48126-4207 USA
United States - 48126

Customer Support Phone Numbers

1 800 392 3673 5 0
Work days:

United States
Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126

Ford Motor Company of Canada, Limited, Customer Relationship Center, P.O. Box 2000, Oakville, Ontario L6J5E4
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Ford Motor Company Complaints & Reviews

Ford / I am complaining about my car battery

Nikelwa on 2016-05-19
I took my car Ford Fiesta to Ford Voortrekker road for same repairs last week, it was there for about 4 to 5 days, When I collected it, it had a battery problem, needed jumpers, I then told the guy that was assisting me that He must look at the battery that never happened to my car, I...

Ford / Repairs

james Faure on 2016-05-04
21 March I take my vehicle to Ford Ganis for a service and busted water hoses after a long fight they eventually service the vehicle apparently I can not service and pay the service with my fleet card, the receptionist had a very aggressive and bad attitude Kathryn . They replace my...

Ford Motor Company / Warranty Issue

Sanjeev Agarwal1 on 2016-04-22
Pathetic service after sales by Ford. My car is with Kavish Ford Mumbai since last 18 days and still no firm answer by anyone. No one is ready to take accountability on this. Even Ford is not taking responsibility of this. I own Ford Classic 1.4 TDCI, Mfg year -2014. This car is still in...

Ford Motor Company / bad service/defrauded

Papi87 on 2016-04-09
On the 11th of March I took my car to Ford steyns (Pretoria) as it broke down and I was advised that they were fully booked and they will only work on my car on the 14th March. On the 14th when I took my service book I asked if they didn't offer a courtesy car they said they didn't, they...

Ford Motor Company - California, Elk Grove / 2013 Ford Focus

Jim Ridenour on 2016-03-17
I purchased a new 2013 Ford Focus in March of 2013, after just 3 months (9, 000 miles) I started experiencing transmission problems. The way I explained this to the Ford service writer was that it was like someone just learning to drive a clutch. I was told by the service writer that thi...

Ford Motor Company / Ford Explorer 2014 i just bought brand new before 8 month.

Reviewer25828 on 2016-01-20
I decided to buy ford explorer and I was very happy about deciding to buy but when I start using it I came to find out the following:- 1-Bad smell when you suddenly put more speed which comes along with A.C. 2-While you are driving you feel like you are sitting outside the car, air speed...

Ford Motor Company - Massachusetts, Barnstable / 2016 3.5 Explorer Sport

kche103546 on 2015-12-20
Purchase a new 2016 Explorer Sport 10/15 and within 200 miles noticed a knock in the front end. Brought the vehicle to the dealer Colonial Ford and took a tech for a ride. The tech and service manager clearly acknowledged the problem and kept it for the day. When picking up the vehicle I...

Ford / Service

Hi I took my car for service at ford Germiston address Rand Airport Rd & Russel Road 011 383 5000. I reported that the car has a problem of hard starting as one of the things that need to be attended to, but they failing on this section. I too the car back on Wednesday 11/11/2015 problem...

Ford - Michigan, Dearborn / Extended Service Plan Contract

paulm20 on 2015-11-17
I am leasing a 2013 Kia Optima and signed up for Ford's extended service plan contract pre paid maintenance. In fine print, the contract states that 31, 000 miles is the cutoff for all pre paid maintenance on my vehicle. I have paid extra $$ on my lease payment every month since I got...

Ford Motor Company - South Dakota, Rapid City / Ford Extended Service Contract

Marilyn Stoddard on 2015-11-12
We have a 2009 Ford Focus with only 23, 800 miles on it. Last spring, it started to go "cur-thunk, cur-thunk" on the right side. We took it to our regular mechanic to look at it. Sure enough, the right ball joint was loose. So, because we had purchased, and re-purchased, an extended...

Sanford Brown Institute / Institute approved my leave, but wanted money for the student credit

Reviewer36978 on 2015-11-12
I started to attend classes in Sanford Brown Institute. But 2 months later, my son had some health problems and I needed to stop my studies. I warned the management of the institute and they approved my leave. But after that I got a phone call from debt collectors, and they wanted to get...

Ford Motor Company / After service shock

Lonika on 2015-11-04
Bought a brand new Ford Figo from Kempster Ford Hatfield. Went for service at 15 000 km and all was in order. Then on 21 000 km the reverse gear had difficulty. I booked in my car on Monday, 2 November 2015 at the above branch and on Wednesday, 4 November 2015 I was informed that the...

Ford Motor - Kansas, Wichita / Repo

Reviewer32667 on 2015-10-28
My car was repo yesterday by ford motor because i was out of work 3 mo. due to a medical reasons . These Ass Clowns or nothing but scum ! The tow truck driver from National tow was rude but that douche bag got a piece of my mind ! From the looks of him it;s the only job he could get ...

Ford Motor Company / Ford Focus 2014

Reviewer27932 on 2015-10-28
Dear Sir, Ma ’me This is Mostafa Mohamed Abd El Kawy from Cairo, Egypt. I decided to buy my Ford Focus on November 2014, for my knowledge of Ford’s great advantages which were clear in the points of safety, maintenance and customer care, although there were lots of rumors regarding a major...

Ford / Figo

Reviewer85859 on 2015-10-22
I made an inquiry for a brand new Ford Figo about 3 months ago. However, i did not purchase the car. I am now receiving fines on my name for a car that i did not purchase. I made the inquiry at the Bluff branch and the salesman is Lolo Dubazana. Lolo is not responding to my emails. I did...

Ford Motor Company - Michigan, Dearborn / 2010 Ford Fusion Sport

RyanTM on 2015-10-20
On September 12th I was driving home from work and noticed the temperature gauge was on High. No warning lights, no low coolant warning, nothing. I turned on the heat in the car and then turned down the next closest side road to safely shut it down. As soon as I turned the corner, the...

Ford / Ranger 15000km service

2553 on 2015-10-19
My ford ranger went in for his 15000km service on the 14 October. My ford is fitted with anti hijacking system . When arriving for service I show them where my anti hijacking button is fitted, the system was working perfect . When receiving my Ranger the following day on the 15 October and...

Sanford Brown Institute / The lady lied and gave me wrong advice

Reviewer67077 on 2015-10-18
The rep from Sanford Brown Institute scammed me. She advised me to attend ultrasound program, which would give me credit and after that I would be able to attend the medical assisting program. But after I have finished the course, it turned out that I still haven’t received enough credit...

Ford Credit / Repossession

templegale on 2015-10-09
I believed I was a co-signer on a vehicle for my grandson. He actually worked for Ford as a certified mechanic. Apparently, he couldn't make the payments and the car was repossessed. I didn't know about it until it was done. I called Ford to try to reinstate, at first, they...

Ford / The responsibility of customers care.

Reviewer12860 on 2015-10-03
I had a recall on my transmission, or a software update on the transmission at know charge to me. During that tiime they had my car for 19 day in which they said a rental car which would be included and that town country ford would pay for it. I needed to get back and forward to work. When...

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