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Ford Motor Company Customer Care Service

Ford Motor Company

Ford Customer Service Division, 16800 Executive Plaza Drive, P.O. Box 6248, Dearborn, MI 48126-4207 USA
United States - 48126

Customer Support Phone Numbers

1 800 392 3673 11 1
Work days:

United States
Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126

Ford Motor Company of Canada, Limited, Customer Relationship Center, P.O. Box 2000, Oakville, Ontario L6J5E4

Ford Motor Company Complaints & Reviews

Ford Motor Company / Service provided by Hall Lincoln Ford in Newport News, Va

Clay96 on Dec 10, 2016
Bought a 2016 F150 about 4 months ago. Well about 2 months after owning it the radio would not turn off, I turned the truck off and back in and the problem went away. I didn't think much about it until two weeks later when the radio would not turn on. I took it to Hall Ford in Newport...

Ford Motor Company / 2015 ford fusion

Carmen Baker on Dec 8, 2016
Bought brand new Fusion in Feb 2015. My car has been driving fine. And all of sudden went out to drive it, it wouldn't start. Wouldn't turn over or anything. Called local Ford dealer and roadside assistance came out. Said battery was completely drained. Well we got it jumped, took to...

Ford The Glenn / Ford fiesta

M Moumakwe on Dec 6, 2016
I bought a demo car there in September 2016 on 30 000 km it's December and there are still problems with the car. A week after buying the car there was a engine light showing, second week I realised the tyres were old, third week one of the speakers stopped working meaning I can't make call...

Ford Motor Company / 2012 f150 supercrew cab 4x4

Michael Bailey on Nov 26, 2016
I am experiencing extreme tire wear. At @70, 000 I am going on three and a half sets(4) tires. Is there anything I can do to fix the problem, after alignment and tires nothing has changed. Please let me know. I love ford motor company and everything besides this has been great. The truck...

Ford Motor Company / Service

Bronwyn Gillbanks on Nov 24, 2016
24/11/2016 Good Day To whom it may Concern I am an owner of a Beautiful tangerine scream Ford ST. An absolutely gorgeous vehicle!!! HOWEVER, my service with this vehicle is totally up to ZERO! I purchased my car on the 07/10/2016 which was a Friday. I was notified before leaving Lydenburg...

Ford Motor Company / 2011 ford f150

Tracy_1 on Nov 18, 2016
I can't seem to get AutoNation Ford Frisco to resolve several issues recalls TSB's on my Truck. TSB - 15-0131, Service Department broke my receiver hitch light kit and will not reimburse, Safety Recall 16S19 / NHTSA Recall 16V-248. I can't seem to get this dealer to call me back or return any...

Ford The Glenn / I'm complaining about the very very bad service

Arlene Van Der Walt on Nov 18, 2016
From my 20 000 km services I have compliant to the services department about a noise by the front wheel. I have had my vehicle to the dealership now 6 time. The first 5 time they could not find out what is wrong. On the 5th visit I even took the service department head in the vehicle with me...

Ford Motor Company / Ford figo 2015 warranty

DarrylUys on Nov 17, 2016
Good day, I bought my ford figo 2015 model at Imperial Select Stellenbosch in October 2015 at 14000K"s, and was told to service my car at 20000K's which I did. One year later my car started making a grinding noise in-front of the car I immediately booked my car in at ford Barloworld N1...

Ford Motor Company / Unacceptable service from ford n1 city cape town

Stantoncl on Nov 1, 2016
To whom it may concern, Disappointing Service from Ford N1 City Cape Town I'm absolutely shocked at the level of service provided on my last visit for my Ford Eco Sport (Purchased in March 2016). The oil light came on and I then contacted Ford to book a service. After dropping the car for...

Arabian Motors Group Co. / After sale services

eng.taaf on Oct 16, 2016
Hi, My name is Tamer Taha, I own Ford explorer model 2013 in Kuwait under agent warranty "Arabian Motors Group Co. till 2018", From day one I Maintain all the regular maintenance/services with the agent and never missed any routine service/maintenance. In September 29th 2016 I went to the...

Ford Motor Company / Ford kuga ecoboost 1.6l engine, overhaul issue & temporary car use problem

My Name is Jonathan Chan (contact number: +6017-3391964) Company car Ford Kuga Eco-boost 1.6L, number plate WYS6004. Engine Overhaul breakdown on the road since 16 July 2016 (12.30pm). Sent in to Ford HQ (Petaling Jaya) for checking at the same day. Ford HQ never take good responsibility...

Ford Motor Company / Bad customer service

Mkhombo on Aug 11, 2016
My 2014 ford ranger 2.2 turbo keeps failing and I find out its not just me. On the 10th June 2016 it failed again when I was driving on N1 south in Midrand just before Allendale. I took offramp on Allendale and parked and called towing car. I was charged R750. to take the car to Midrand...

Ford Motor Company / Repair order

ALSEDAIREY BADR on Jul 20, 2016
Dear Sir, My car expedition model 2007 has jerking while driving on hills. I headed out to the main workshop of the Ford agent in Riyadh (Aljazirah.) There I met a reception engineer Mr. Munir he could not help me in knowing the cause of these jerking and he told me that he needs to open...

Ford Motor Company / Warranty Issue

Derin Colvin on Jul 14, 2016
I own a Ford Taurus Limited. The vehicle has only 25k miles on it and is only 3 years old. I took the car in for a defect that had been there for awhile. A blemish (about the size of a quarter) in the driver's side mirror. It formed on the inside of the mirror. It is clearly a Ford defect...

Ford Motor Company / Ford Mustang fee

wilfredo1992 on Jun 1, 2016
Ford Motor Credit is attempting to charge me a $100 fee for a "speeding ticket" on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my...

Ford / I am complaining about my car battery

Nikelwa on May 19, 2016
I took my car Ford Fiesta to Ford Voortrekker road for same repairs last week, it was there for about 4 to 5 days, When I collected it, it had a battery problem, needed jumpers, I then told the guy that was assisting me that He must look at the battery that never happened to my car, I...

Ford / Repairs

james Faure on May 4, 2016
21 March I take my vehicle to Ford Ganis for a service and busted water hoses after a long fight they eventually service the vehicle apparently I can not service and pay the service with my fleet card, the receptionist had a very aggressive and bad attitude Kathryn . They replace my...

Ford Motor Company / Warranty Issue

Sanjeev Agarwal1 on Apr 22, 2016
Pathetic service after sales by Ford. My car is with Kavish Ford Mumbai since last 18 days and still no firm answer by anyone. No one is ready to take accountability on this. Even Ford is not taking responsibility of this. I own Ford Classic 1.4 TDCI, Mfg year -2014. This car is still in...

Ford Motor Company / bad service/defrauded

Papi87 on Apr 9, 2016
On the 11th of March I took my car to Ford steyns (Pretoria) as it broke down and I was advised that they were fully booked and they will only work on my car on the 14th March. On the 14th when I took my service book I asked if they didn't offer a courtesy car they said they didn't, they...

Ford Motor Company / 2013 Ford Focus

Jim Ridenour on Mar 17, 2016
I purchased a new 2013 Ford Focus in March of 2013, after just 3 months (9, 000 miles) I started experiencing transmission problems. The way I explained this to the Ford service writer was that it was like someone just learning to drive a clutch. I was told by the service writer that thi...

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