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Ford Motor Company Customer Care Service

Ford Motor Company

Ford Customer Service Division, 16800 Executive Plaza Drive, P.O. Box 6248, Dearborn, MI 48126-4207 USA
United States - 48126

Customer Support Phone Numbers

1 800 392 3673 10 0
Work days:

United States
Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126

Ford Motor Company of Canada, Limited, Customer Relationship Center, P.O. Box 2000, Oakville, Ontario L6J5E4
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Ford Motor Company Complaints & Reviews

Arabian Motors Group Co. / After sale services

eng.taaf on Oct 16, 2016
Hi, My name is Tamer Taha, I own Ford explorer model 2013 in Kuwait under agent warranty "Arabian Motors Group Co. till 2018", From day one I Maintain all the regular maintenance/services with the agent and never missed any routine service/maintenance. In September 29th 2016 I went to the...

Ford Motor Company / Ford kuga ecoboost 1.6l engine, overhaul issue & temporary car use problem

My Name is Jonathan Chan (contact number: +6017-3391964) Company car Ford Kuga Eco-boost 1.6L, number plate WYS6004. Engine Overhaul breakdown on the road since 16 July 2016 (12.30pm). Sent in to Ford HQ (Petaling Jaya) for checking at the same day. Ford HQ never take good responsibility...

Ford Motor Company / Bad customer service

Mkhombo on Aug 11, 2016
My 2014 ford ranger 2.2 turbo keeps failing and I find out its not just me. On the 10th June 2016 it failed again when I was driving on N1 south in Midrand just before Allendale. I took offramp on Allendale and parked and called towing car. I was charged R750. to take the car to Midrand...

Ford Motor Company / Repair order

ALSEDAIREY BADR on Jul 20, 2016
Dear Sir, My car expedition model 2007 has jerking while driving on hills. I headed out to the main workshop of the Ford agent in Riyadh (Aljazirah.) There I met a reception engineer Mr. Munir he could not help me in knowing the cause of these jerking and he told me that he needs to open...

Ford Motor Company - Arizona, Gilbert / Warranty Issue

Derin Colvin on Jul 14, 2016
I own a Ford Taurus Limited. The vehicle has only 25k miles on it and is only 3 years old. I took the car in for a defect that had been there for awhile. A blemish (about the size of a quarter) in the driver's side mirror. It formed on the inside of the mirror. It is clearly a Ford defect...

Ford Motor Company / Ford Mustang fee

wilfredo1992 on Jun 1, 2016
Ford Motor Credit is attempting to charge me a $100 fee for a "speeding ticket" on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my...

Ford / I am complaining about my car battery

Nikelwa on May 19, 2016
I took my car Ford Fiesta to Ford Voortrekker road for same repairs last week, it was there for about 4 to 5 days, When I collected it, it had a battery problem, needed jumpers, I then told the guy that was assisting me that He must look at the battery that never happened to my car, I...

Ford / Repairs

james Faure on May 4, 2016
21 March I take my vehicle to Ford Ganis for a service and busted water hoses after a long fight they eventually service the vehicle apparently I can not service and pay the service with my fleet card, the receptionist had a very aggressive and bad attitude Kathryn . They replace my...

Ford Motor Company / Warranty Issue

Sanjeev Agarwal1 on Apr 22, 2016
Pathetic service after sales by Ford. My car is with Kavish Ford Mumbai since last 18 days and still no firm answer by anyone. No one is ready to take accountability on this. Even Ford is not taking responsibility of this. I own Ford Classic 1.4 TDCI, Mfg year -2014. This car is still in...

Ford Motor Company / bad service/defrauded

Papi87 on Apr 9, 2016
On the 11th of March I took my car to Ford steyns (Pretoria) as it broke down and I was advised that they were fully booked and they will only work on my car on the 14th March. On the 14th when I took my service book I asked if they didn't offer a courtesy car they said they didn't, they...

Ford Motor Company - California, Elk Grove / 2013 Ford Focus

Jim Ridenour on Mar 17, 2016
I purchased a new 2013 Ford Focus in March of 2013, after just 3 months (9, 000 miles) I started experiencing transmission problems. The way I explained this to the Ford service writer was that it was like someone just learning to drive a clutch. I was told by the service writer that thi...

Ford Motor Company / Ford Explorer 2014 i just bought brand new before 8 month.

Reviewer25828 on Jan 20, 2016
I decided to buy ford explorer and I was very happy about deciding to buy but when I start using it I came to find out the following:- 1-Bad smell when you suddenly put more speed which comes along with A.C. 2-While you are driving you feel like you are sitting outside the car, air speed...

Ford Motor Company - Massachusetts, Barnstable / 2016 3.5 Explorer Sport

kche103546 on Dec 20, 2015
Purchase a new 2016 Explorer Sport 10/15 and within 200 miles noticed a knock in the front end. Brought the vehicle to the dealer Colonial Ford and took a tech for a ride. The tech and service manager clearly acknowledged the problem and kept it for the day. When picking up the vehicle I...

Colonial Ford and Ford Motor Company - Massachusetts, Barnstable / 2016 Ford Explorer

kche103546 on Dec 11, 2015
Purchase a new 2016 Explorer 11/15 and within 200 miles notice a loud clunk in the driveline when starting from a stop. Went to the dealer to have it repaired and was told it was normal and they refused to repair it. I contacted Ford and they also refused to repair it because they claim it...

Ford / Service

Hi I took my car for service at ford Germiston address Rand Airport Rd & Russel Road 011 383 5000. I reported that the car has a problem of hard starting as one of the things that need to be attended to, but they failing on this section. I too the car back on Wednesday 11/11/2015 problem...

Ford - Michigan, Dearborn / Extended Service Plan Contract

paulm20 on Nov 17, 2015
I am leasing a 2013 Kia Optima and signed up for Ford's extended service plan contract pre paid maintenance. In fine print, the contract states that 31, 000 miles is the cutoff for all pre paid maintenance on my vehicle. I have paid extra $$ on my lease payment every month since I got...

Ford Motor Company - South Dakota, Rapid City / Ford Extended Service Contract

Marilyn Stoddard on Nov 12, 2015
We have a 2009 Ford Focus with only 23, 800 miles on it. Last spring, it started to go "cur-thunk, cur-thunk" on the right side. We took it to our regular mechanic to look at it. Sure enough, the right ball joint was loose. So, because we had purchased, and re-purchased, an extended...

Sanford Brown Institute / Institute approved my leave, but wanted money for the student credit

Reviewer36978 on Nov 12, 2015
I started to attend classes in Sanford Brown Institute. But 2 months later, my son had some health problems and I needed to stop my studies. I warned the management of the institute and they approved my leave. But after that I got a phone call from debt collectors, and they wanted to get...

Ford Motor Company / After service shock

Lonika on Nov 4, 2015
Bought a brand new Ford Figo from Kempster Ford Hatfield. Went for service at 15 000 km and all was in order. Then on 21 000 km the reverse gear had difficulty. I booked in my car on Monday, 2 November 2015 at the above branch and on Wednesday, 4 November 2015 I was informed that the...

Ford Motor - Kansas, Wichita / Repo

Reviewer32667 on Oct 28, 2015
My car was repo yesterday by ford motor because i was out of work 3 mo. due to a medical reasons . These Ass Clowns or nothing but scum ! The tow truck driver from National tow was rude but that douche bag got a piece of my mind ! From the looks of him it;s the only job he could get ...

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