Ford
Reviews and Complaints

this place is horrible! First I was told by many people that this place was terrible but I guess I wanted to find out for myself. so I took my car to to o more due to AbS light and my breaks weee not stopping, donte the service advisor sent me a message saying there was nothing wrong with my breaks and they would have the car back to me the next day. I insisted that he drive it and see how dangerous it was. the next day he called and said the code finally appeared and it was break line and sensor and the problem would be fixed.' further I went to get the vehicle and it was worst then what I brought it! this was a week after having no car and needing a rental. Layer he admitted I needed an ABS module. he and his management team was willing g to put me and my kids life at risk and even the manager said it was not drivable after sending me off. later I took tbe car to another shop and they said oxmoor messed up all the lines and wires and it will take a couple days for them to fix the problem. This is all after they lied about fixing the recalls. Oxmoor is the spray place ever and I will never ever drive a ford due to my experience and the quality of service I received!

I've driven many Fords and am considered a loyal customer at our local Ford dealership. This is the first time I've ever experienced a peeling paint situation and it is my contention that any dealership who has sold this vehicle is aware of it. I wasn't when I bought the car in April 2017. Like the others mine started to flake in small bits around the windshield - driver side and then passenger. But then the cancer spread to the roof, inside door frame, with chunks of paint falling off hither and thither. I'll add my photos so you can see the appalling state of my poor car. I'm embarrassed when I stop at a red light or pull up to a parking valet. Have gone through cases with Ford Corporate and the dealership which took about three months of back-and-forths only to end with a "Sorry, we tried and tried. Nothing we can do. Have a nice day." For real. That was the message left on my phone by the dealership general manager.

I'm exploring my options.

I am fighting ford credit as we speak. They never sent me any letters of itemizations after the repo (which is required under Minnesota law, which makes the account null and void). My loan is currently cured so they cannot come after me, but since I started disputing them since there were inaccuracy’s on my credit reports, they started opening and then closing my credit bureau accounts within a couple of days from each other. Causing the accounts to be considered a recent closed account with a charge off. They have done it 3 times in the past year. The first time caused two of my credit scores to drop over 80 points. They were both in the low 700’s. I truly believe they are doing this purposely and maliciously. One of the disputes is the last reported payment date, and that was never made by me, was 4 days before they took physical possession of the vehicle, which they enabled it 800 miles from my home.

If they don’t send or delete my account, I have evidential paperwork I will be sending, with the letter I sent to them, and be filing against them with the FCRA, with sent copies to them and the credit bureaus.

Service Department Experiences

Unfortunately, the bad out weigh the good.

The Good:

Very knowledgeable front office service staff who quickly follow up with client. I was kept fully informed of every step of my truck maintenance.

The Bad:

1. Scheduling: Outrageous wait times with unreliability to commit to apt. in the end. I had to wait 5 weeks for semi urgent apt. Donnelly Ford cancelled my apt one day prior and offered a new apt 3 weeks later; total wait 8 weeks for semi urgent issue. Ultimately, apt was cancelled. You are far better off scheduling an apt elsewhere.

2. Honouring Ford Service Contract: My Ford service contract includes vehicle replacement for repairs. Truck was in service for 1 week. When asked for replacement vehicle according to my service contract; reply was none available (despite waiting 5 weeks). There was no apology for not honouring Ford contract and there was no effort to subsequently attempt to find replacement. In other words, they simply ignored the vehicle replacement option that I purchased in the Ford service contract. Very disappointing.

Overall, great front office service staff in communications unfortunately, the rest of the service department needs a significant overhaul.

Go somewhere else.

Problemas de motor

Recibidos

Charly rossi20

08:51 (hace 21 minutos)

Para fordlr

Señor/es de ford motor company

Me dirijo a usted con el objeto de pedirle asesoramiento con respecto a una camioneta ford ranger xlt motor puma 3.2 5 cilindros que no tiene fuerza,. Solo entrega 91,32 cv. A continuación paso a relatar en detalle los acontecimientos.-

El motor original sufrió el corte de la cadena de la bomba de aceite por lo cual el concesionario ford (lozcalzo) de la localidad de lobos provincia de buenos aires argentina sugiere cambiar el motor por uno nuevo, el cual fue colocado en dicho concesionario con todas las garantías que ofrece ford por un motor nuevo.-

A continuación, cuando retiro el vehículo percibo que le falta fuerza, por lo cual me comunico con el encargado de taller donde me dice que puede ser el combustible viejo, donde le digo que no puede ser y me dice que le lleve el vehículo nuevamente para poder chequearlo, con el inconveniente que me encuentro a 200 millas del concesionario, cuando puedo coordinar mis tiempos laborales le llevo el vehículo nuevamente y al no tener respuesta después de unos 40 días aproximadamente voy y retiro el vehículo en las mismas condiciones que se lo lleve, donde me informan que no tiene fuerza y no saben que problema tiene, por lo cual le pido que cambien nuevamente el motor y me comunican que la falla que presenta no amerita el cambio.-

Como pueden ver después de este panorama, donde el concesionario no sabe que problema tiene el motor, me encuentro en una situación compleja, por lo cual le pido por favor dentro de sus posibilidades me informen cual puede ser el inconveniente por la falta de fuerza del motor.-

También consulte con ford argentina y ante la negativa para solucionar el problema inicie acciones legales pero yo continuo con el mal funcionamiento del vehículo motivo por el cual me atrevo a molestar a ustedes para ver si consigo información para transmitirle algún mecánico que pueda solucionar el problema.-

A continuación le envío toda la documentación y el informe de potencia del motor para graficar mejor el inconveniente que tengo.-

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Sin otro particular y con las disculpas del caso

Lo saludo muy atte

Carlos rossi

Recall is for a rear axil bolt. Most dealers cannot get the tool from Ford for the repair. One dealer who can has a backup of 130 requests and Ford only allows an order of (4) replacement parts per week. My dealer cannot even get the tool from Ford which is necessary for the repair! No loaner or rental car is available so I am supposed to drive a defective car? I am handicapped and only have this vehicle for essential transportation - not acceptable!

To whom it may concern,

What I am about to say I guess you could say someone has said before. It wasn't me and we don't have a habit of bad reviews or even writing reviews. Our son bought a Ford Focus w/ eco boost from Bill Penny in Huntsville, Al.

He's had it 6 mos...made payments on time. He's a single parent trying to work hard everyday to support his 9 year old daughter. He finally found a good job that he made enough to survive on.

The vehicle had given him minor issues as long as he has had it. Until last Friday when the motor blew up on it as he was going to work. He barely made it there. Opening the hood he found oil every where, the dip stick was blown out.

He had it towed to Bill Penny.

They told him sorry...couldn't get him another car due to his 600 point credit score ...which was higher than when they sold it to him. The technician pulled a spark plug and found oil. He stated this was one of the worse motors Ford ever made.

Our son has been blessed to be able to work from home since Friday. Our granddaughter's school is 2 blocks away in walking distance.

Bill Penny said a new motor will be around 3k.

If he gets another car, they tell him he will have to pay for the repairs and keep paying on the car whether he has it repaired or not. He cannot survive with 2 car payments or can he afford the repairs.

He tried to get Uber to get him to work before he loses his great job but it is $100 a day round trip each day.

His dad is picking him up in the morning so he can get to work.

We live 1-1/2 hrs away.

So many dead beat people, illegals, get so much in this country but our son can't get a darn thing. He works hard, great dad, a Christian man.

I guess this is just a Mother venting because it's nothing to a big corporation like Ford.

Just wanted you to know the type of dealership that sells your cars. Bad reflection on

them and on you.

Thank you for your time if you read this far.

Case #: CXH01356316 Followup

I am submitting this complaint against Westway Ford Service in Irving, Texas because I feel their negligence possibly put my life in danger. I initially put my car in their shop to fix my left drivers side wheel bearing, that also led to their repairing my car's oil pan. When I got my car back, after almost a month waiting and Ford Corporate intervention, I never really drove it that much which I realize was a good thing. A week after, my diagnostic plug in sent me a message possibly triggering that my catalytic converter was malfunctioning. I did not take it back to the Service Dept, but called another auto service company to check it out. I found out, and they showed me that the sensors leading into the converter were covered with oil. It seemed apparent when the oil pan was changed out, they spilled oil onto the sensors that were giving a bad reading. As such, I ended up spending almost $400 to replace those sensors. As the tech was conducting the service to replace them, he noticed something else. my left tire was loose. You could actually move the tire back and forth with little to no effort. Plus, the screws that were supposed to hold the wheel bearing were so loose I could turn them with my fingers. I am shocked and upset.

Apparently when Ford fixed my front left wheel bearing they failed to tighten the screws on the bearing, and the lugs on my tire. I could actually turn those screws with my fingers with very little effort. If I had driven my car on the highway, or any distance, my entire wheel would have come completely off.

I don't know if they were in a hurry to get my car back to me because I had complained to Corporate about the timeliness of fixing my car, or that they were just negligent period. Either way, but they put my safety at risk by not double checking everything to ensure it was done properly

This is why I have decided to out to you, because of the dangerous safety situation they put me in. Please get back to me on this matter. i want to make sure they don't put anyone else in danger for failure to do the job correctly.

I brought my 2013 f 150 into the local dealer in 2022 for the transmission shifting into first gear while driving and they found no codes or problems with the truck even thou it still continued to happen . then in nov15 ish i brought it back for the same problem and they found the lead frame was the reason. but by then my my powertrain warranty had expired on nov 1 2023 and they would not cover the repair. if there was a recall from back in 2019 why did they not fix the problem then while it was stil under warranty.. they applied for goodwill to cover the repairs but the claim was denied. i think this is unacceptable as they should have fixed the problem in 2022 when it was first brought in.

I ordered a new 2023 F350 Platinum on 11/15/2022 For a while I received updates stating supply issues which stopped in Aug. It is now 2024 and I just found out that I will need to reorder and start the waiting game all over again with no guarantee that Ford won't blow this order off also. The new order will be with a steep price increase as a 2024, maybe that is why Ford ignored my current order for over a year. I have been true to the Ford brand for decades even as I watch GM taking over our area but right now I feel like a chump getting played.

Purchased Truck on show room floor on Oct 25, 2023! They said used and returned w 3100 miles. Purchased and wrote check for truck, approx 77,000+. Drove home. As drove home, noticed mileage was 5700! Called manager at Planet Ford- Houston on I45. She said, well it was used and you got good deal. 2 days later, on board screen went out, does not reboot. Door locks go out and can’t lock truck! Can’t use phone, set temp or anything! Called dealership and am told it was a used truck! Got a good deal! It’s 50 miles each way to dealership. Took in 10 days later, fixed a bad rattle in dash!

Locks and screen still have not been fixed! Got title and said 3100 miles, not the 5700 miles it actually had on truck!’ Checked window sticker with salesman when purchased says 26” wheels…. No it has 24” wheels on it!

Bait and switch on everything!

When upset w dealership, and mentioned hiring an attorney they said, bring it on!

I just want a almost new truck that works and is the truck they thought they sold to me. I do not understand how so many things about truck they had wrong!

Need it fixed now!

I purchased my ford edge 3/2019 new, it’s been good until yesterday when the heat was not working my husband noticed the coolant was low and added more , this morning while driving to the hospital I work at as a nurse the car was cutting out and trying to die, the coolant was gone. It’s been brought to my attention that this is a known issue with the coolant intrusion and egr issues now this is my second ford with similar issues our 2006 ford f-350 cost 12,000 for engine work for which ford would not take any responsibility and we paid the price. Now I again took a chance on a ford and a being told I need a new engine at 73,000 miles. I am a nurse I cannot afford this not to mention it’s a 2019 with 73000 miles. Please contact me and let me know what is being done to fix this issue as I still owe in the vehicle.

Anita Kaenel

[protected]

11n919 tower rd

Hampshire,Illinois 60140

[protected]@aol.com

I recently purchased a 2023 superduty that I ordered and at 2100 miles the screen on the dash that everything is connected to went black. After taking it to the dealer where I purchased it they say the APIM module is bad. They ordered me one and after about 10 days it came in and I spent the whole day at the dealership while they tried to install it with no luck. The dealership claims ford and the module can't connect to one another. I was told my truck was pushed through because of the up coming strike.

I phoned Ford coustomer service looking for help and they opened a case but can't seem to get anywhere. The coustomer service lady said she would call me last Wedensday but didn't and that's been 6 days ago. She won't return calls or emails.

I now find myself at a diffrent dealer hoping to get some help

On Friday 10/13/2023 at 3:25 PM, I called the Ford dealer where I bought a 2019 F150 XLT

in the Fall of 2020 and asked if they could look up the paperwork on the purchase of my truck. I had recently moved to a new address and all my papers were packed. I explained the truck kept hesitating when changing from 2nd to 3rd. My shoulder was previously broken into ten pieces, and I now have plates permanently in my shoulder area to replace the broken bones. The jerking was

quite painful

The woman on the other end of the telephone told me the warranty had expired.

I remember asking what happened to "Ford Tough"? Also asking, since the truck was a certified pre-owned, I thought there was another warranty. I was told no nothing else.

After driving the truck, the next day and now the hesitation was happening between the fifth and sixth gears, I drove over to Al Packer Ford on Southern Blvd. in Royal Palm Beach, I asked the same questions of the Service Advisor, and received the same answers. The truck was no longer under warranty even though the mileage was just over 50,000 miles.

Then I asked for the Advisor to give me an idea of how long the repair would take and if we could arrange for a loaner. He responded with I would have to leave it with him for I believe he said three days for the diagnostic and then he would have a better idea of the total length of the repair. He ended with he would not be able to guarantee a loaner.

No do not bring out the violins, but I am 68 years old live alone with a dog and do not know anyone as I had recently moved to give me a ride from my home.

Knowing all the above, no warranty, no loaner, and not knowing how long this was going to take to be repaired, I took my truck to Wellington Auto Service in Wellington where I live. I insisted they put in a genuine Ford transmission. Waiting for the part to be delivered took up most of the repair time. The repair took over a week costing $8,200 and the car rental from Enterprise for $1,100.

Then in conversation I was told the power train warranty was running until 2026.

I have contacted both Ford dealerships and customer service at Ford all with the same result - you went outside of Ford for the repair we cannot help you.

I may not be the sharpest stick, but I am not stupid. If I had not been given the wrong information, do you really think I would have gone to an outside repair shop and not taken advantage of the warranty and the extended warranty I have on the truck.

From the 1980's to the early 2000's I traded Ford (F) on the floor of the NY Stock Exchange with James McGuire and Frank Beyer from Henderson Bros.

Ford had a terrific Specialist firm and a great reputation. Personally, I have owned an Explorer (I believe a 1991), Expedition, 2003 Diesel F-350, 2005 Diesel Dually long bed King cab, and this F-150.

Please explain to me how this situation makes any sense.

Vehicle was towed to dealership with symptoms indicating a dead battery. Unrelated to the repair, dealership "winterized" vehicle, racking up charges of $1120.00. Winterization, included tire rotation (450 miles recorded since previous tire rotation). While traveling to Toledo, following this work, vehicle began to vibrate severely. Upon further investigation, all lug nuts on vehicle were found to be loose and two lug nuts were missing.

CAS-45322667-H8F1T6 CRM:058100399: 2020 Ford F350 Catestrophic CP4 Pump Failure

Dear Mr. Farley,

I know your time is very valuable so I will try to make this as short as possible but there is a lot of information I would like to share - please bear with me and thank you in advance for your time and consideration (I hope you find the time to read the entire email but I have placed highlights and asks at the top).

Highlights:

9/27/2023: Truck completely shut down due to a catastrophic CP4 pump failure

My wife and I were stranded in Cincinnati, Ohio, for a month awaiting repairs - we paid $1,679.93 for a place to stay for that month

Ford repaired the CP4 issue under warranty but charged me $471.08 for two new batteries

Ford used the same "known to fail" CP4 pump for the repairs - now I have a ticking time-bomb

Ford provided a "no cost" ESP for an additional 3 years or 36,000 miles. This is worthless to me if I never use it before it expires. Also, if the CP4 fails again after another 3.5 years or 36,500 miles, the ESP again is worthless and I am looking at a repair bill of $10,000 +

My asks at this point:

I would ask that Ford, at the very least, reimburse me the $471.08 for the two batteries. I believe these batteries were fine until we ran them dead using our flashers and other devices due to being stranded alongside the interstate when the CP4 pump failed. A quick Google search will confirm a perfectly good battery can be ruined in this way. Since this was a direct effect related to the CP4 failure, then Ford should cover the battery replacements as they did the CP4 repair. (not to mention we were only 9 days out of our Bumper to Bumper)

I would also ask that Ford, either monetarily or through FordPass Rewards, help cover our housing costs of $1,679.93 while we were stranded in Ohio.

Last, I would ask that Ford, either monetarily or through FordPass Rewards, help cover the costs of having a DAK (Disaster Avoidance Kit) installed ($1200) and possibly add additional Rewards to that since I will now need to purchase a fuel additive every time I fill up to help avoid another CP4 pump failure.

Please keep in mind I am a loyal Ford customer - this is my third brand new Ford truck and the first two were wonderful with no problems - I loved both of them - but unfortunately the third one, the 2020 F350, has let me down (we still love this truck but just wish we didn't have to worry about another CP4 pump failure):

2002 Explorer Sport Trac

VIN: 1FMZU67E52UD42910

2010 Explorer Sport Trac

VIN: 1FMEU3DE1AUF08257

2020 F350 Lariat DRW 6.7 Power Stroke

VIN: 1FT8W3DT8LEE41440 (purchased at Hardy Ford, Dallas GA, on Sep 19, 2020)

Indepth detailed discussion including an email chain with Ford:

A little background on us - after I had cancer and a stroke in early 2019, my wife and I sold everything and started traveling full time in 2020. We bought the brand new 2020 F350 and a brand new 43' fifth-wheel hoping we could just travel worry free, see the states, and visit the scattered friends and relatives along the way. Our fifth-wheel is our only home now.

We were recently traveling from upstate New York to Atlanta, Georgia, to spend a month or so with old friends (with a small stopover in Kentucky to visit my cousin) when we became stranded alongside the interstate just outside Cincinnati, Ohio, due to the F350 CP4 pump failure.

Here is a quick timeline that leads up to the CP4 pump failure that stranded us for a month:

7/21/2023: Driver's Door Ajar warning on constantly - repaired at Orleans Ford in Medina, NY - issue was misrouted wiring rubbing on the window inside the door (my introduction to Orleans Ford).

9/09/2023: Check Engine Light pointing to bad injector on cylinder 4 - P0304 (cylinder 4 misfire detected) with a secondary of P0272 (cylinder 4 contribution/balance)

9/11/2023: Orleans Ford in Medina, NY checked the truck and ordered a new injector.

9/22/2023: Orleans Ford in Medina, NY was going to replace the cyclinder 4 injector but, when I got there, they said the new injector did not have the IQA code so they would need to reorder.

9/25/2023: Orleans Ford in Medina, NY was going to replace the cyclinder 4 injector but they called me and again said the new injector did not come with the needed IQA code. I advised that I had seen on the internet that the code was embossed right on the actual injector. They called me back 5 minutes later and said they had the needed code and to come in for service. Injector was replaced and all seemed well.

9/26/2023: Check engine light is back on and truck is misfiring again. Called Orleans Ford in Medina, NY and they advised to have the truck serviced again at our next destination as we were traveling from NY to KY.

9/27/2023: Truck completely shut down and had to be towed, along with our fifth-wheel, by Millennium Towing (614 Shepherd Dr., Cincinnati, OH) from Cincinnati (71S before exit 6) to Indian Springs Campground, 3306 State Line Rd, North Bend, OH ($471.20 + $60 tip)

9/28/2023: Called Ford at [protected] spoke with Tom Rawls, my Ford advocate (he emailed me after) - OK to rent a Ford vehicle (they prefer Enterprise) Ford will reimburse $45 a day for Ford car or $60 a day for Ford truck - need to have the work order created with dealer showing the same date as car rental.

9/28/2023: Truck towed to Haag Ford in Lawrenceburg, Indiana (can't get it in their shop until 10/2) by Ford Roadside Assist (AGERO ROADSIDE ASSIST) - $150.25

10/03/2023: Got a call from Haag Ford service advisor Will - he claims they cannot charge either of my two truck batteries and that I will need to pay out of pocket to have them replaced in order for Ford to be able to continue analyzing the truck issues. I have never had an issue with these batteries - they ran down while we were stranded alongside the interstate for 6 hours with our flashers on. I advised Will to go ahead and change them out but that I wanted to keep the old ones (I had planned to have them checked at Auto Zone or somewhere as I could not believe they were really bad).

10/04/2023: I spoke with Will at Haag Ford service and he advised the problem is the known CP4 fuel pump issue and my whole fuel injector system will need to be replaced under warranty - parts are ordered but he could not give me an ETA.

10/07/2023: We had to move to a monthly spot at the RV park and I paid Phillip Penn (spot 58) $40 to use his truck.

10/9/2023: I called Will at Haag Ford service to get a status on my truck repair - they still don't have an ETA on the needed parts and couldn't even say if it would be days, weeks, or months.

10/10/2023: Called Ford Customer Experience Specialist Tom Rawls and had to leave a VM with some of my concerns - requested a call back by him and/or a manager.

10/10/2023: Ford Customer Experience Specialist Tom Rawls called me back and advised he is working with Haag Ford Service Will to find out what parts we are waiting on so he can escalate to get them sooner.

10/11/2023: I spoke with Service Manager Ray and he advised the parts are there but this is a major repair (cab off repair) and there are vehicles in front of me - he thinks it will be the end of the month before my truck is repaired. I also mentioned to Ray that some people had had DEF system issues after this and Ray said he would have them do a manual regen and check it out.

10/12/2023: Ford Customer Experience Specialist Tom Rawls called me but all he had was the same info I got from the Service Manager Ray the day before. Tom said he was going to try and improve the repair schedule.

10/17/2023: I drove by the dealership and my truck was still in the same parking spot waiting for service. I called Haag Ford Service Manager Ray for any kind of update. Haag service Will answered the phone and advised Ray was not in his office - Will stated that it now looks like they won't even get my truck in for repair until the end of the month. I called my Ford advocate Tom Rawls but had to leave a VM requesting, again, his help to speed this up and a call back to discuss.

10/23/2023: I drove by the dealership and the truck was finally being repaired - the cab was off and motor disassembled. I spoke with Haag Ford Service Will and he stated I could possibly get my truck back in just a couple days.

10/25/2023: I stopped by Haag Ford to get a status update - truck was still in the service bay but appeared to be reassembled. I spoke with Haag Ford Service Will and he said I might get the truck back the next day. I also spoke with Haag Ford Service Manager Ray Merida and he told me they had run a compression check on the engine before tear down and all seemed well. He also stated they had drained and cleaned the fuel tank. I noticed from my FordPass App later that evening that the truck had been driven about 13 miles (odometer was at 35,590) and DTE was only 20 miles.

10/26/2023: Still no call from Haag Ford but the truck has been driven another 30 miles (35,633 odometer) and the DTE is 99 miles so they put more diesel in it. Finally got the call from Haag Service Will to come and get the truck. We picked up our truck and returned the rental that same day - Enterprise final cost was $1,584.44.10/27/2023: Got a call from Ford Advocate Tom Rawls - he agreed to send a debit card to refund the truck rental cost of $1,584.44 but he would not even consider covering the replacement cost of $471.08 for the two new batteries. He also said it was up to me to try to get the tow to the dealer cost of $150.25 refunded from Ford Roadside Assistance. Tom did agree to give me a free extended warranty of sorts that he said would retail at around $2800.

Following is a breakdown of the costs we incurred and current status - please keep in mind this does not include incidental expenditures that definitely added up during the month we were stranded in a place we would never really want to stay at:

Millennium Towing to Indian Springs Campground, 3306 State Line Rd, North Bend, OH: $471.20 (eventually reimbursed by our Good Sam Roadside)

Ford Roadside Assist (AGERO ROADSIDE ASSIST) tow to Haag Ford dealership from the RV park campground: $150.25 (Ford Roadside approved a reimbursement)

Two new batteries installed by Ford so they could start problem determination: $471.08 (still out of pocket)

Enterprise truck rental final cost: $1,584.44 (Ford Advocate Tom Rawls sending a debit card)

Indian Springs Campground: $1,679.93 (still out of pocket)

Here are some of my financial questions/concerns currently:

If we had broken down far from home with just the Ford F350 truck, would Ford have covered living expenses for the month that we were stranded in Cincinnati (or travel expenses had we had a home to go to)? If the answer is yes, then should Ford reimburse us the $1,679.93 for our forced stay at the local RV campground while we waited for our truck to be repaired?

If it is a distinct possibility that the original truck batteries failed due to being completely drained because we had to run our flashers and other things while being broken down alongside the interstate due to the CP4 failure which was covered under warranty, shouldn't Ford cover the battery replacement cost of $471.08 (also keep in mind the batteries would have been covered but the "Bumper-to-Bumper" had only expired 8 days before the CP4 failure and I was having NO battery issues prior to the CP4 failure)? It just seems to me, after all the issues we had due to the CP4 failure with less than 36,000 on our new truck, Ford should step up on this. You can Google the effects of running a good battery completely dead and see that this can cause a perfectly fine battery to fail like ours did - here is one link with the HTTPS in parentheses so I don't post a link in this email: (https:)//vehicleanswers.com/does-draining-a-car-battery-damage-it/

If it is a distinct possibility that the CP4 pump will fail again (7% failure rate in the US), shouldn't Ford grant me some kind of protection past the additional 3 years/36,000 miles of the ESP Tom gave me? This is at least a $10,000 repair! The alternatives are installing a DAK (disaster Avoidance Kit), using a fuel additive for as long as I own the truck (neither guaranteed to avoid a another CP4 failure), or replacing the CP4 pump with a CP3 or different brand known NOT to fail - all at my expense!

Please keep in mind, I am very happy with the effort from Haag Ford and their service department, especially their Service Manager Ray Merida Jr. (on copy), who was able to get us worked into their busy service schedule and make sure we had the best folks engaged on the repair.

I also believe that Customer Experience Specialist Tom Rawls (on copy) did all he could do, at his level, and worked to keep the warrantied repair moving. Tom has also provided reimbursement for the monthlong truck rental that we incurred while stranded. He also provided an additional 36,000 mile/3 year Extended Service Plan that I appreciate but have many concerns regarding, which I will discuss in a bit.

As far as my involvement with Tom's supervisor, Operations Supervisor, Ford CXS Team, Marlon Rubio (on copy), he has pointed out that he believes he has exhausted all of his resources and he was not able to engage meaningfully on any of my asks/concerns - this is why I now find it necessary to escalate to the highest possible place in the Ford executive hierarchy.

Here are the major issues with the CP4 failures, the repairs made to my F350, and the Extended Service Plan I was gifted:

Ford has known about the CP4 issues since 2011 and there is even a class action lawsuit over it

Other OEMs have done a recall on the Bosch CP4 pumps and no longer use them at all

The diesel in the US is not oily enough (emissions restrictions in the US) for the CP4 to survive - the US has a 7% failure rate while the rest of the world has a 1% failure rate (what is an acceptable failure rate to Ford quality - 7%?! I hope not!)

Many 6.7 owners install a DAK (Disaster Avoidance Kit) - it doesn't keep the CP4 pump from failing but it keeps the rest of the fuel system safe from the metal shavings which means only the pump will need to be replaced to repair the issue. The cost of the kit and installation labor is around $1200.

Many 6.7 owners use a fuel additive to add lubrication so the CP4 has a better chance of not failing. I have asked Ford about this and there is no recommendation to use an additive and, further more, I was told if I did, I should only use a "Ford Approved" additive and keep my receipts in case I have another issue where Ford may analyze my diesel before agreeing to warranty coverage. (is it fair to me that I now need to incur the cost of a fuel additive every time I fill up with diesel for as long as I own this truck?)

A quick Google search will take you to many forums where Ford customers share their bad experiences after a CP4 catastrophic failure - many being denied a warranty repair due to claims of dirty or watery diesel and/or rust found in the system (this is a $10,000+ repair)

Ford put the exact same, known to fail, CP4 pump back in my truck during these repairs and now I am driving a ticking time bomb (there are other pumps out there that Ford could have used that are not known to fail like the CP4 - CP3 and S&S DCR are a couple often discussed.

Ford did analyze my diesel before agreeing to a warranty repair and my diesel passed the analysis (I was told if there had been one spec of rust, or any other diesel issues, this would not have been covered). This means the CP4 pump failed because it is a subpar part not made to work with the less oily US diesel.

Here are my current concerns - what happens if/when the CP4 pump fails again? If the dealer does a diesel analysis and finds one spec of rust or claims some other contaminant, then the Extended Service Plan is worthless to me and I am looking at a repair bill over $10,000. If the CP4 pump fails after another 3.5 years or 36,500 miles then, again, I am looking at a repair bill over $10,000 as the ESP would be expired. If I add a DAK (Disaster Avoidance Kit) at my own expense ($1200) and/or use a fuel additive at my own expense the rest of the time I own this truck, Ford might possibly not honor my ESP if the CP4 pump fails again in another 3 years or 36,000 miles.

One last comment on the battery issue:

Under warranty failure causes us to be stranded on the interstate for 6 hours - batteries are completely drained as a direct result. An easy internet search will show that completely draining a battery can ruin it for good - remember, we had zero battery issues before this. By simple cause and effect, I believe the batteries were ruined due to the warranty-covered CP4 failure and therefore the replacement expense should be covered by Ford: (https:)//vehicleanswers.com/does-draining-a-car-battery-damage-it/

Once again, I appreciate your time and consideration and I apologize for the lengthy email - I do hope you were able to take the time to read it in its entirety.

Sincerely,

Barry Yingst

[protected]

November 8,2023 while waiting at my pharmacy drive... I thru heard a loud pop. after completing the pick-up slowly made my way to the red light to cross the intersection at which point, I realized I didn't have any brakes. I drove slowly toward home trying to not go fast and made it to my driveway where i turned away from my neighbor's property and hit my house to stop. The airbag did not deploy.

I have no brakes, two holes in the hoses, a hole in the foundation of my house.

My front bumper has a hole in it and the whole thing has to be replaced. while filing my insurance claim I found out thru my vin number that there are 5 recalls for that car and since I am not the original owner, I didn't get notifications when I called to see why I was given my old p o box address. I only found out thru my vin and my local ford dealer.

Now I'm waiting to see who is going to do the work and when. One company won't do the work because of the no brake situation and the other company is saying the bodywork needs to be done first. I don't have a car and waiting until after the holidays is an inconvenience. Please help.

I purchased this Vehicle from Harbor Auto Center 808 N. Harbor Blvd Santa Ana, Ca. 92703 Sales Manager Tom Suliman. I paid $4,000 down-payment and rest was financed in total the purchase cost me $22,101.54 this vehicle was sold to me with no service made as per Diagnostic. I brought the vehicle back to the Dealership to advised them that it was having problems it has been consuming lots of air freezer and when I run it the vehicle looses potentinal at 40ml and check engine light is on all the time. they kept it over a week and said it was fine so I take it back and again it was still doing the same and again i when back and advised them that i wanted another vehicle because this was having so much issues and he told me to take to the Ford Dealer for a Diagnostic and he did not wanted to pay for the repairs and declined to pay. Again a second Diagnostic was made and I definitely told them that I do not want the vehicle and wanted my money back but he refused to take responsibility for selling me a vehicle that has mechanical issues since I took out of his dealership. I took back the vehicle to the dealership on September 24, 2023 and lefted to Tom Suliman and since then nothing has been done they have not contacted me at all.

On [protected] I Natha J Thomas purchased a preowned 2016 Ford Mustang V6 from Auto Nation Ford, at 12227 Gulf Frwy Houston, Texas 77034, after observing the vehicle and completing the financing I attempted to drive home in my newly purchased car. While enroute to my home, approximately 5 miles from my home, my newly purchased vehicle demonstrated some mechanical issues with conditions that prevented me from driving the vehicle back to the dealership. I immediately made contact with the salesman (Joey Garcia), since it was quite late in the evening and I was close to home, arrangements were made to have the vehicle picked up the following day with a tow truck. The vehicle was picked up on [protected] and return to the dealership that late evening. As of today 11-14-2023 I have not received the vehicle. I feel the salesman completed a great job in the sale, but I am highly disappointed in the service department and their lack of urgency and understanding that this is a newly purchased vehicle.

I am an adjuster for North Carolina Farm Bureau Insurance. Once of our insured’s reported that their windshield panel, left specifically, has blown up and become loose causing the windshield to now leak on their 2015 Ford Explorer. I investigated the claim and found where the National Highway Traffic Safety Administration has opened an investigation regarding this complaint of the windshield trim panels flying off of Ford Explorer vehicles. Please let me know if there is any type of recall or information you can provide regarding

3 months ago, when the mileage of the Ford Kuga 2014 car reached 180,000 km, the automatic gearbox simply broke down (as all the domestic craftsmen we visited said afterwards - this is the main problem of this car, which no one undertakes to fix) . So when we were leaving the yard, the car just stalled and stopped moving - I pressed the gas and nothing. After turning off the car, it was no longer possible to start it - the car, even in the P position, went forward as if the gear was engaged. the car went to the service center with a trawl, where it was repaired a little and for the last three months we took it to different automechanics, they said that we can try to fix it, but it is not clear how long it will last , for others the handle broke after a thousand kilometers, for others everything is fine for longer, but they say that this is the worst gearbox it can be. So I wonder how such a defective model can be released on the market and not be held responsible for it. Automechanics don't fix the machine, we won't fix it ourselves, so what do we need to do? Many euros and tears from my eyes already spent...

After purchasing a pre-owed Ford Escape SE Hybrid at 40,000 miles the Tack welding on the driver side door broke. After contact to dealers in Virginia Beach/ Chesapeake Area neither could offer assistance as they do not have auto body repair shop?! So I continued to drive the vehicle for a year.

Ford delalership contacted me on an engine recall item and they sent a technician to my home to to the repair/ update. Upon speaking with the technician he informed me that the only Ford Auto Body Dealership was in Newport News, Va (26 miles away)

Upon scheduling an appointment the dealership in Newport News. They sent in a warranty claim. The claim came back from FORD CORPORATE CLAIMS/WARRANTY DEPARTMENT "we can only warranty $700 on a $1,700 repair?

The Independent Auto Body repair said they would do the repair for $450.00

1) Why is FORD not backing up their product (original warranty 30k miles?!) FORD can't guarantee to 50K miles?!

2) Why can the independent auto body (which is a large chain by the way) do the repair for substantially less.

3) the claims department said FORD is providing $700 as"courtesy based upon your loyalty as a FORD customer"

Since FORD refuses to stand behind their product I Will Post this onSocial Media and Tell ALL MY FRIENDS, RELATIVES, BUSINESS ASSOCIATES TO NEVER BUY A FORD VEHICLE! UNLESS YOU WANT A VEHICLE THAT IS NOT FULLY COVERED ON AN INSIGNIFICANT AMOUNT OF WARRANTY COVERAGE HOW THEN CAN YOU TRUST FORD ON MAJOR VEHICLE MALFUNCTIONS?

RUSSELL P

VIRGINIA BEACH, VA

I contacted dealership where I purchased both a used Ford explorer as well as an extended warranty. A recent issue caused me to call and have my car looked at by the dealership. I called on 10/26/23 and was advised the earliest they could look at my car was 11/10/23.

I towed the car there as it is unusable as is.

Towed over the weekend and I call Monday thinking they now have the car and still can’t look at it until the 10th.

Told it is a smaller dealership and the have a large workload. They know I have no other car and still don’t seem to even want to begin to diagnose it before the 10th.

I have for many years been a satisfied owner of various Ford vehicles. With my 2018 Ford Taurus components such as exhaust system and some other steel components are rusting do to inferior steel used. Also, at front windshield area where roof meets it paint has been popping off. I suspect it is due to water based paints which I personal.believe is a big mistake. That being said I may stop buying any Ford or Lincoln vehicles in the future because you are chiseling consumers out of there hard earned money, I am fed up. Oh and, Ford Mo Co is being thrown to the wind by making things worse instead of better, stop building useless electric cars and trucks.

I was recently fired by Jim gates Hansen ford Lincoln

They gave no notice after I had worked there for 11 months

I was asked to drive a customer vehicle to grande cache well it was pouring rain and I told my boss I was not comfortable doing so and that I felt unsafe. After saying that I got pulled into the office and fired on the spot. No severance pay or anything has been given.