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On [protected] I Natha J Thomas purchased a preowned 2016 Ford Mustang V6 from Auto Nation Ford, at 12227 Gulf Frwy Houston, Texas 77034, after observing the vehicle and completing the financing I attempted to drive home in my newly purchased car. While enroute to my home, approximately 5 miles from my home, my newly purchased vehicle demonstrated some mechanical issues with conditions that prevented me from driving the vehicle back to the dealership. I immediately made contact with the salesman (Joey Garcia), since it was quite late in the evening and I was close to home, arrangements were made to have the vehicle picked up the following day with a tow truck. The vehicle was picked up on [protected] and return to the dealership that late evening. As of today 11-14-2023 I have not received the vehicle. I feel the salesman completed a great job in the sale, but I am highly disappointed in the service department and their lack of urgency and understanding that this is a newly purchased vehicle.
Claimed loss: I have loss a full week into my financing monthly payment while my vehicle remains in possession of Auto Nation Ford service department.
Desired outcome: I wish to be financially compensated for the loss in service time from the delay to repair and the cost of transportation in Uber to return to the dealership as soon as possible for the return my vehicle.
