FlowerShopping.com review: I will never use this business ever again 1

I will NEVER use this business EVER again. I ordered on Monday before 3pm EST to be delivered same day. Got an email (not a call) stating it would be Tuesday. I called and changed the address on Tuesday since she was leaving the hospital. I once again was told not a problem they will take care of it. It was never delivered. I then get an email stating they cannot be delivered on Wednesday stating I will need to pay more. Now we are 3 days in with no flowers delivered. I called and stated this was not my error and should not be charged extra. I asked to talk to a manager and all she said was to send an email which would do nothing. I then said fine, charge me the extra fee, just get it delivered and then was told they cannot guarantee delivery since the holiday coming up. Are you kidding me? I ordered them on Monday. I had no choice but to get a refund (which will take another 3 to 5 business days). Not to mention the customer service rep hung up on me once I said I will take a refund. I did get very upset with her, but you can understand why. When a company makes a mistake (even if it's only an additional $18) THEY should take care of it since it was their fault in the beginning. The customer should never have to pay more because of the company's incompetencies. It had been a complete nightmare. Never in my life have I ever had this many problems ordering flowers. In the future, if there are issues then they should always CALL not email. There is a reason we provide phone numbers. I truly hope nobody ever has to go through this again