Bloomex
reviews and complaints

I received an arrangement in a box ...l was excited...my step Son and Family orderd as a suprise for me, extremely poor standard .

I certainly would never use you.

I am sure they paid heaps for a bunch of dead and dull wild flowers.

Not even a bow to hold it together, staples were used...and boring green tissue paper.

No colour whatsoever.

I wrote to your Instagram page , twice no response.

This company is a SHAM,

I ordered flowers to be delivered on a specific day (with plenty of lead time) for a Birthday present and they did not arrive until a day later.

The flowers were in Poor condition to say the least and were nothing like I ordered.

I had paid extra and upgraded my order to the SUPERSIZE from the standard but this was definitely not what I received.

I did not receive what I had paid for and I contacted Bloomex on 4 separate occasions and requested to be refunded.

They insist on giving me a credit or resending the flowers, but what good is that.

The Birthday has past and the moment was ruined.

The product is garbage and I don't want them again.

If I had received what I paid for and it was just a matter of quality then their offer would have been fair, but that is not the case.

Do not buy from BLOOMEX if you expect to get value for your money.

Do not buy from BLOOMEX if your order is time sensitive.

Do not buy from BLOOMEX if you expect what you pay for.

Do not buy from BLOOMEX.

I ordered flowers for delivery on September 28th and was surprised to find in reviewing the invoice that a discount had been ADDED to my invoice INV-4169150, then totalling $75.68. Customer "service" declined to entertain my complaint.

Later that day I received a communication from Bloomex saying my order was "incomplete", and so I completed the online form again and submitted it. This was for $64.38, and the invoice was INV-4169234.

Then I received a great shock when the embarrassed recipient said she had received TWO sets of IDENTICAL flowers on the SAME day from the SAME florist. I immediately contacted Bloomex online Help Desk, where the bored operator said he could no amend the invoices since it was "against company policy" to change invoices after delivery had been made.

I am very upset. I ordered flowers Sunday 10 September for my mother's 89th birthday, Friday 15 September. Mum has dementia, is housebound and doesn't get visitors so a nice bunch of flowers on her birthday would have been something nice for her. When the flowers were not delivered, I phoned and found the call staff very uncaring. Their recorded messages referred me to a 24 hour live chat which did not exist. I sent a very strongly worded email on

Sunday evening. 17 September and received a customer service survey email in return! I'll leave it to your imagination what my response was. When the flowers had not been delivered by Monday morning, 18 September, I phoned again and made no secret of the fact I was very upset and angry. They agreed to refund me the full amount and send mum a fresh order. I am registering this complaint as a safeguard to ensure they follow through.

We ordered a gift basket on the 1st September to be delivered to our daughter in Tacoma on the 8th September. It was not delivered then and has yet to be delivered.

Order number 560198.

We have been going around in circles with this complaint. It appears that you do not want to settle the matter. We are in NZ and have paid out $133 of our dollars for this basket.

We live in NZ and we bought a gift basket from you for our daughter who's wedding anniversary was on the 8th September.

We bought the gift basket on line using my wife's email of shackleton.[protected]@gmail.com. We registered that day with the password of margaret55. We asked for it to be delivered in Tacoma on the 8th. The money for it was taken from our credit card on the 1st. We got an email back confirming the purchase.

It did not get delivered and on the 9th I went on live chat and the person answering wrote that it would be delivered ASAP. It was never delivered.

I went on live chat today and got no answer.

The order number was 560198.

Not even delivered, had to be picked up by my 80 yr old mother the day before. Card was blank - with a tiny piece of paper with my name on it. We’re not the long stem roses I specifically asked for several times while ordering. Piece of paper stating this included my 15% discount I did not know about.? With the amount paid for included in this gift ($102) shouldn’t be sent with a gift. [censored]ty box was not like the one described when ordered
Not happy at all, wasn’t worth the money for these issues
I’m glad you sent flowers but was not what I asked for

On May 18, 2023, the above captioned order was delivered to Mrs. N. Meier's residence, 214 Robinson Street, Collingwood, Ontario.

Part of this order was damaged (broken) a vase. That was not a problem...these things happen and my MasterCard account was credited with a refund.

However, I am reliably informed that when Mrs. Meier pointed out the broken vase to the driver, his response was extremely rude and very upsetting to the recipient who had just lost her husband three days previously. The driver's response was "What do you want me to do about it? It's not my problem!"

This driver had to have known that this was a funeral arrangement. A bit of diplomacy and compassion with the information regarding how to deal with the broken vase would have been much appreciated and certainly much more appreciated than his rude and surly response.

I am certain that your company would not want its reputation to be damaged by this type of uncalled for treatment of bereaved persons. An apology to Mrs. Meier is certainly owed and would go a long way to ensuring future business from members of this family.

Thank you for your attention to this matter.

A. J. Wharrie

[protected]@gmail.com

Flowers ordered for internment nothing like ordered. Arrived as a bouquet with a glass vase which can not be used at a cemetery. No customer service response.

Embarrassed no flowers to take and furious I got scammed

Ordered May 22, 2023 for over $100 flowers

Contacted customer service immediately, advised to send pictures and they would do investigation to resolve. No response from customer service, no reply to numerous emails.

Should have read reviews…no one is satisfied with product and service.

Added dissatisfaction to Facebook page but they delete negative comments

On Sunday 14th just after 11am I placed an online order to have flowers and a teddy delivered to a NSW Cooma address and paid full delivery charges which I believed to be same day delivery but was ok with next day delivery.

It is now Wednesday 17th and still no delivery! Tracking states it has been delivered to Fyshwick ACT at 3:34am on Wednesday morning. Numerous phone calls to the support centre with each call “falling out/disconnected/support team unable to take calls due to the amount of current calls “

I’ve sent 2 emails with zero response. Finally had a call answered this morning and they have apparently messaged the courier. I have asked for a full refund, support agent has offered a $30 credit on my Bloomex account which I am not happy with!

I received a gift from my son and his wife for Mother's Day from Bloomex Florist, they were purchase in Victoria Australia online. They ordered flowers and hamper together. when the gift arrived from the florist the flowers were nearly dead and food in the hamper were out of date or need to be used within two weeks. I called the company when they arrived, and the lady gave me the email address and told me to send some photos of the items and send them to the email she gave me, I did try to email but they won't send.

At approximately 8am of the 13th of May I place an order for 12 roses, a medium sized Teddy bear, a box of premium chocolates, a bottle of wine and a printed card which I printed out what I wanted in the card and for the delivery to take place at a civilised time on Mothers Day. I also reconfirmed this at approximately 12 noon on the 13th of May that this would definitely be delivered on the 14th of May. This was not delivered on Mothers Day despite me paying $14.95 delivery fee on this day. When it wasn't delivered on Mothers day I called your call centre where I was told that I would have my delivery fee refunded as the delivery didn't happen on Mothers Day and that the funds would be in my account by COB last night this hasn't happen and my partner seeing it still hasn't been delivered she would be receiving an upgraded delivery on Tuesday the 16th of May. I tried to call the call centre tonight is they could give me a more definite time of a ETA as I would to ensure that someone would be home for the delivery as the deliver of last nights half dead flowers and weeds failed to follow instructions on delivery as to ring the big bell near the front door it was lucky that one of the kids saw him as he walked away from the door.

Order: 2099895

Flowers to be delivered on Mothers Day 14 May did not arrive. Money has been taken from my Account, but the Order still shows on Bloomex site as In transit . (This is the day AFTER Mothers Day, by the way). This is very upsetting. Even if I had been told they weren't being delivered i could have tried somewhere else.

Tried to complain on LIVE CHAT. I have been next in the queue for an hour now.

I tried to place an order for some flowers and chocolates for my mother for mothers day on line as I have done before. I had so much trouble that in the end I rang up and placed the order for flowers and chocolates to be delivered to my mother on Sunday 14th May.

My mother received the flowers and chocolates on Friday 12th May which I was not happy about. I must say that I am extremely disappointed in the arrangement and the chocolates that she received. The flowers were of poor standard looking like they were near the end of their life. Mum ended up adding some flowers from her own garden to try and make them look a little better. The chocolates were a disappointment to especially when I paid $11.95 for 4 chocolates.

27th march I ordered. 2075845.. $103 flowers from bloomex for my special friends 50th birthday who lives in Canberra (I now live in sa) to be delivered on her 50th birthday 1st April. I gave then plenty of notice and confirmed a number of times that it would be delivered on her birthday 1st April as this was to be a lovely surprise for her and actually a large outlay for Me being on the age pension. However she rang me the day before her birthday 31st march to thank me for the flowers l was shocked and disappointed they delivered on the wrong day despite me confirming with bloomex a number of times delivery date 1st April. I asked her if the flowers were nice and she sounded hesitant so l asked her to send me a picture (in clear glass vase). When l received the photo l felt angry embarrassed disappointed distressed as they were nothing like what l had ordered they looked like someone had plucked them from someone's garbage bin..petals falling off not fresh hardly any flowers half filling the vase. False misleading advertising. Waste of my money on the pension l have to do without for a while when l try to put a little bit of happiness in someone's life that l love after all isn't life tough enough these days . Without being scammed? I asked bllomex for refund they refuse said flowers to them look "lovely"! I notice bloomex receive the most complaints from consumers and are facing a court hearing about fudging 5 star reviews from customers. I have contacted consumer affairs flowers bloomex as shown in purple vase...what crap my friend received in clear vase bloomex state they stand by their products.. we care. Really?

On 14 February 2023 I attempted to make an online purchase. When I attempted to make the payment, I was told the payment had failed. Later I discovered that a payment $93.85 had been withdraw from my account.

When I was told the payment had failed, I was unable to complete the purchase or even enter the delivery address. As a result, I did not receive;

a. an order number;

b. an invoice;

c. a receipt; and, of course

d. I did not receive any product from your company.

I tried contact ing you by telephone and Livechat. I was told by both that I should contact you by email ([protected]@bloomex,com.au). I sent 5 emails to this address but have received no reply. I included a copy of bank statement showing the payment to your company in each email.

I am unable to add the bank statement here as it does not download in the correct format. I will happily email to you in PDF form if I can get an address.

I ordered a native flowers bouqet desiner collection 1 (SKU: AUDNAT-01) to be delivered same day service to a friend as a thought when I recieved news her unce had passed. This was on the 24th Jan, 2023. My friend had not received the flowers by the next day so I contacted bloomex (on 25th) to ask about same day delivery and what te hold up on my order was and was told they were sent out of factory and were in a delivery truck and the situation was out of ther control and delays happen.

On the 27th I wrote again as flowers had still not been delivered and I was offered credit, which I declined as a I wanted a redund as my friend was no longer at the address I sent the flowers too 4 days prior. The refused the refund and offered credit or flowers to be resent, even though I had stated neither of those options was acceptable. On the 28th I was told the matter was going to management and I would hear from someone, who came back with the same response - credit or resend product

I stated I would not accept anything other than a refund, which I was entitled to (29th Jan). On the 3rd of Feb, (10 days after order date), I recieved a message from my friend that she was in possession of the 'flowers'. They were dead and were clearly the flowers that had been sent out from the factory 10 days ago. The flowers were not even delivered to the address. There was a postal slip put into the letterbox and when the slip was taken to the post office (a 20 min drive away), the bloomex box was there - with dead flowers inside. A grieving family recieving a delivery of dead flowers. Absolutely not acceptable.

I was disgusted and embarrassed and furious. I wrote to them again (3rd Feb) with photo evidence giving them a chance to redeem themselves and send a full refund before I leaked the photos on social media with their business name attached (something I didnt want to do). I didn't hear back from them so I wrote a follow up emal on the 8th feb which bounced. On the 14th Feb I wrote again requesting an immediate resonse to my complaint chain of emails. NOTHING, No reply to this day.

They cannot get away with this. They need to stop ripping people off and getting away with it. This has gone further than just wantinh a full refund. It is the absolutle principle of the matter. It makes me so angry that they are doing this and reading that I am not the only one this exact same thing has happened too.