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Family Dollar
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1.2 11 Reviews 2296 Complaints
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Family Dollar Complaints 2296

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M
3:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 09/10/2022 around or a little after 2pm I went to store number #01535 on 1425 east cook Street. When I arrived the store was closed. There were two employees outside the store by the dumpsters smoking. I asked why is the store closed? They replied we are on break and proceeded to continue to smoke. I did smell marijuana but they insisted it wa...

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K
6:53 am EDT

Family Dollar Store manager & Toxic work environment

#3612 I felt uncomfortable within 3 days of working there i started to notice the difference on how i was treated differently than the other employees i was constantly bullied talked down to and treated very unfairly by the manager bonnie she would talk about me to the other employees and nothing was done about it after i left & said something to the hiring manager

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Update by kay.1234
Sep 11, 2022 7:06 am EDT

I feel like the hiring manager didn't care about how it affected me because one i was new and two she was a manager I was a good employee I interacted with the customers made so much money they had a count my drawer at least four times she made me clock in early cause she didnt wanna work she took So many cigarette breaks in between her shift even when the sign says there's no smoking outside of our building to top it all off she talked about me to other employees and she would try to make me look bad in front of customers if i messed up or was to stressed she didnt even to train me or give me a name tag and i ignored it put my head down and was still as respectful as i could be still got treated like crap she pushed me to far one day when she called me Sarcastic because I didn't want to pin clothes in a small section ima bigger girl so i wanted to do my job but also feel comfortable and not crowded cause i suffer from anxiety which was also used against me and I said something and nothing was done about it and it really affected me not only emotionally but financially

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T
9:32 am EDT

Family Dollar Customer service

Just got out from working the night shift so I decided to stop at family dollar on 1227 webster ave Bronx NY to buy a bottle water the person in front ask me with an attitude to leave my personal bag at the front I have my food, money and other personal thing in my bag so I told them no and why... After walking in the store the manager came up to me with a rage and told me with an unprofessional attitude that I should leave the store guess what I left not shopping here anymore...I got my water at the corner store... The workers definitely don't have proper customer service it's a shame. Not every body are thief and if you treat everyone like that then you would lose customers.

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V
8:23 am EDT
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Hi im trying to file a complaint on a rude employee that has every single time I have went in the store by myself or with a friend has been rude and very disrespectful because of some past personal issues that should have been dealt with under different circumstances but this employee is using her job to sit and be rude to me as a customer of yalls store in...

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T
9:40 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Mercedes of the Atlanta store 226 Ralph David Abernathy is a horrible manger. The store altogether is poorly ran. It’s constantly cluttered. The employees are nice but she’s rude. Items are labeled as one thing and they refuse to acknowledge what’s labeled. Instead, they say well we don’t have anyone and our store is closing so we don’t have to honor any prices. What a statement to tell customers when you’re in the wrong.

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C
3:36 pm EDT

Family Dollar Cash back refusals

Location 12092 in N Charleston, South Carolina always refuses to give cash back no matter the time of day. No complaints about the service. On today, I saw a manager take in several customers ahead of me. These folks all paid in cash. Once I got to register, she looked dead at me and said no cash back. Not sure the root cause. This has happened on several instances. Please correct the team or explain to the community why cash back is only available at certain family dollars.

Desired outcome: This location needs have the service readily available for all its customers not just certain types.

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F
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar Safety

12 pk of drinks on sale for $3/10. I also purchased various other items to then be told after check out I can't take the cart outside to unload my items to my vehicle. So I have to leave the items I just paid for inside the store and make 4 trips back and forth to load my purchase. While people are walking past my just purchased items. Quit putting stores in thy ghetto. 2 women were shot and killed at this same store a little while back.

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U
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar I’m an employee

I am an employee of store 12778 which is a brand new store in Georgia. It is now closed due to the fact that the manager was let go. The district manager and we will call him just John assumed that everyone quit. He closed the doors. And now no one can go in for their scheduled time.

He does not answer his phone nor reply to his messages. He is hiring new people and it’s not fair as a lot of us have said we want to work. He should have called all employees first to see who is available.

We have tried to call and complain but no response from anyone. Where do we go from here is the question?

Desired outcome: I would like something done or get the pay I’ve missed from this store.

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D
1:21 pm EDT

Family Dollar A employee

On july 31,2022, I entered the family dollar store around 11:30 am in deming nm, the store manager anastasia talbot, was working and I don't know her, she rudely rushed towards yelling that she asked me not to come in her store, which was false, then threaten to call police on me which I didn't understand, she totally embarrassed me! I then walked out the store upset getting in my car to wait for my friend, well this is the same woman that has been disrespectful to my mother and children! I have ignored the fact of her that she makes racial remarks toward me, I am african american. This is something that really needs to be addressed she is a very ugly disrespectful person, I do have plenty of witness that have experienced the same rudeness.

Thank you, dolores chavez

Desired outcome: I would not have filed a complaint; she can't treat people that way! I honestly think she should lose her job or take some classes, I shouldn't have to avoid that store

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B
9:12 am EDT

Family Dollar Price on shelf not the same at register it's higher.

I went in to family dollar store # [protected] Skyland blvd east Tuscaloosa, al to purchase some extra gum spearmint [protected]. Price on the shelf was $1.00 dollar I bought 10 packs was charged $1.50 a pack asked the manager to refund the difference he said no, I voiced my complaint he said to leave or he would call the law he was not going to refund my money difference. The total amount was 16.50. I should have been charged $11.00 dollars. I want a refund. date of purchase [protected]:20:[protected]. number under bar code on receipt [protected]. this is all the info. on my receipt.

Desired outcome: refund of difference in money and apology.

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D
3:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar Trash in and around the store attracting rats

My name is Dereke and I am a code enforcement officer in the City of Warren

Michigan. The store in question is located in Warren Michigan at 23045 Schoenherr Rd. The store constantly has loose trash on the outside that nobody cleans up. I have written several violations/tickets and mailed them to HQ located at PO Box 1017 Charlotte, NC [protected]- The store is in violation again so I would like a local number/contact person who is the district or regional manager for this store. You can contact me at

[protected]@cityofwarren.org

or [protected]

1 City Square

suite 315

Warren Michigan 48093

Desired outcome: local contact person to call to notify them of the constant poor conditions on the outside of the store.

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W
1:55 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Nothing is priced correctly. When you question it you’re told “that’s the new price”. So they don’t even honor the price on the shelf. The store is disgusting and messy. You can’t get down most aisles because of boxes and merchandise all over the floors. The shelves are bare as well. Not sure who the manager is anymore but that store really needs a Re haul...

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R
4:34 am EDT

Family Dollar An employee

I walked into store number 3285 and as I was shopping I over heard an employee talking very inappropriate while at work (bedroom talking, profanity, and sexual things). Not being the first time walking into these store she is rude is always on her phone and when I asked her for her name she looked at me like I was stupid saying can’t you read. I have never been so angry with someone as I was with this employee her name was heather I’m not sure what her last name was but she was saying that she’s the manager of store 3285 and can’t believe a company would hire someone so rude.

Desired outcome: I honestly don’t know what should happen but something must be done

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C
9:22 am EDT

Family Dollar Customer service

Can you tell us why in Philadelphia when calling the store no one answers the damn phone, instead your employees pick up the phone and hangs up. You never get to ask a question. Why do you have a phone in the store. We are a business-like Family dollar, and we are trying to do business. I think it's time to go to Walmart. Try calling any Family Dollar Store, in Philadelphia.

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S
2:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I don't know who is the owner of this store#00115 250 S. Main St., Woodruff SC 29388. The stock that they get in is always in the floor. You can never shop walk in there without tripping over something. This dollar was the best store in town but it is just like the Dollar General. August 19, 2022

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J
10:09 am EDT

Family Dollar Dog food Purina chicken and rice 13lbs

August 10, 2022, I was shopping for dog food and saw the dog food two weeks before because the price on the tag said $20.45 and when I went to check out the price was $24.75 and I tried to get the price changed but the manager said that's the price for it and I had to pay for it. I don't know but isn't this a form of FALSE ADVERTISING? I know it's only a $4 difference but it's the principle behind the whole matter.

Desired outcome: Plannograms need to be updated or give it toe for the price thats listed. Or I can talk to a lawyer and see what they say

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P
9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar Refund for Bed sheet purchase

I visited the Family Dollar store# 7922, 1115 Casino Center Dr. Robinsonville, MS 38664 on Wednesday, August 17, 2022, at approximately 8:30pm. I purchased a queen size 4 piece bed sheet set for $15.00. I took the bedding home and attempted to put it on my queen mattress and the sheet set did not fit. I returned the items in hopes to exchange for a king sheet set but was told bedding items aren't exchangeable nor can you get a refund on the items once the package is open.

This policy isn't posted up in the store, nor is this policy worded on the receipt nor did the store salesclerk mention this policy at the time of purchase. I needed a replacement sheet so therefore I had to spend out of pocket again to replace the sheets purchase that did not fit.

I am requesting a refund, store credit and apology for my inconvenient.

[protected] is my contact number.

Desired outcome: I am requesting a refund, store credit and apology for my inconvenient.[protected] is my contact number.

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I
8:19 pm EDT

Family Dollar Assistant manager making false claims against me transferred employee

I'm a store manager at one of the dollar tree locations. I transferred an employee to family dollar. One of the assistant managers at family dollar has been spreading false accusations and calling the police on members of my old transfered employees family. Now he is under investigation and now groping paid to work. But this assistant manager at fd is calling dollar tree personal phone numbers and calling after midnight, than once to discuss this

Desired outcome: Transferred employee from dollar tree be allowed to work at family dollar and not be harassed or have his character questioned.

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C
10:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar Prices not correct.

Yesterday, I was at Family dollar in Mills, Casper. I stop there almost everyday it's located at the end of my street. I literally know everyone by their name. Yesterday they were 2 new people working. I went to the soda isle and all the coupon stickers said 2 liters were 3 for $5. So I got 3 and some $1.25 cookies for my baby. Went to check out my total was almost $9. I told the girl that wasn't correct. Maybe she rung up 1 to many sodas. She called the guy "Swoop" over and I told him that on the soda isle what the price tags said. He proceeded to go and rip the tag off bring it up front and tell me it's expired. He asked did I still want them I said yes for the price listed (3 for $5). He said I'm not doing that! I said well all the price tags say that ans you should honor that. He said I'm the supervisor and I'm not changing the price. I told him he might want to go check the tags then because all the prices are wrong. He said that's not his job. He asked again did I want the sodas for the $2.75 they were ringing up at. I told him I've worked in retail and your suppose to honor what the tag says. He said I'm not changing the price. I asked him for a customer serive number he said don't have one then I asked him his name he said " Swoop". I then left with no purchase and very very very upset!

Desired outcome: For the price to be matched.

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N
6:18 pm EDT

Family Dollar A thief

The store manager named Jessica at the Monticello store stole a phone and when the person came back looking for her phone she lied and stated that it wasn’t there…. All while having her 8 yr old child was there stocking shelves. My phone kept leading me back to that store. She stated that the cameras haven’t been working for over a mth. I will be making a police report and I may go as far as reporting to the news station about the kind of people you have working in your establishment and get in touch with the good government people to inform them of the abuse of child labor laws.😉

Desired outcome: Hire better folks.

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Manager yelling at me for no reason was posted on Sep 4, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2307 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar Contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Family Dollar Category
Family Dollar is ranked 23 among 124 companies in the Retail Stores category

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