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Ethan Allen Customer Care Service

Ethan Allen Global, Inc.

PO Box 1776 Ethan Allen Drive
Danbury
Connecticut
United States - CT06816

Customer Support Phone Numbers

Fax:
+1 203 743 8577 0 0
Work days:
Mon9 AM - 4 PM
Tue9 AM - 4 PM
Wed9 AM - 4 PM
Thu9 AM - 4 PM
Fri9 AM - 4 PM
SatClosed
SunClosed
 
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Ethan Allen Complaints & Reviews

Ethan Allen - Pennsylvania, Wexford / Leather sofas and chair - defective leather

Ch
Cheryl Kaclik on 2016-02-13
We purchased 2 sofas, a recliner and 2 ottomans all in leather. After several months, the dye began to rub off the cushions, edge piping and on the seams, turning the deep brown color to bright orange. WE notified Ethan Allen around month 8, and they admitted that the leather was defective...

Ethan Allen - Minnesota, Stillwater / Leather... or Plastic?

Re
Reviewer43394 on 2015-12-14
I used to be a very loyal Ethan Allen customer, but their product quality and service has deteriorated to the point I won't spend another dime with them. The last item I purchased was a leather sofa. Their later brochure touts, "Ethan Allen leather gets more beautiful with time." In...

Ethan Allen Furniture / Kitchen table

Mi
mikelarney on 2015-10-03
I purchased a $1, 500 Ethan Allen kitchen table, as we cleaned the table the finish softened and can be peeled off with a finger nail. I called and advised them of such, a sub contractor came out and took pictures, 6 weeks later they called and said it was due to customer abuse. I guess I...

Ethan Allen / Delivery delay (6 weeks late, at best!)

Re
Reviewer10378 on 2015-09-18
On June 16, 2015, I ordered a coffee table, an occasional table, a custom sofa, and two custom benches. The tables arrived within 4 weeks, well within the 8-12 week timeframe. It's now Week 12 (September 18), and today I discovered it will be October 6 before I get the sofa, and November...

Ethan Allen Furniture / Petra Chairs

Di
different name on 2015-09-05
We bought approximately $12, 000 worth of furniture from Ethan Allen in Oct. 2014 and most was delivered in Dec 2014 and Jan 2015. Our first issue was with delivery of the chairs. The delivery person turned one of the chairs upside down on the asphalt and damaged the arm. Customer service...

Ethan Allen Furniture / Poor service

Sa
Sal Tantillo on 2015-08-12
The Ethan Allen Garden City New York store is very quick to take your order - over $50, 000 was have no follow up on delivery despite repeated attempts, Waited 20 weeks for a sectional and window treatments, No one cared or responded to my e-mails or phone calls,

Ethan Allen / quality

Co
cohncreative on 2015-02-22
I ordered a table and cabinet which cost more than $5000. The table arrived scratched and had to be repaired by Ethan Allen-- at great inconvenience to me because of having to take time off from work to arrange for the repair. A knob fell off the cabinet a few weeks after delivery because...

Ethan Allen - California / Delivery delay

Fr
frontierbouv on 2012-12-21
I ordered a dining room table and 6 upholstered chairs at the end of August. It is now Christmas and I have the table but the chairs won't be ready until after the first of the year. They have been paid 2/3rds of what is owed and I get to serve dinner on card table chairs! If I had...

Ethan Allen - Ohio, Cincinnati / Customer service

Mo
I am writing on behalf of my 84 year old Mother. She was shopping at Ethan Allen for a chair. The salesperson took advantage of her. She told the salesperson about her bad back, and the salesperson said she had the same problems with her back. She told my Mother that ever since she started...

Ethan Allen couch - Florida, St Petersburg / couch

My
Myron"s on 2012-06-09
I purchased a couch from Ethan Allen about six or seven years ago.I wish I would done my home work.Don't get me wrong it's a nice looking couch and all, but it's not the most comfortable.The couch I had before this one came from a cheaper store and it was better all around.Lesson learned more expensive is not always better.

Ethan Allen / Dining table horror

Mo
Molde on 2012-03-13
I recently purchased a Cherry dining table and followed their use guidelines. In July, a white mark on the finish appeared and tried to wipe it off with a damp cloth. The finish started to get worse. I called Ethan Allan and requested a copy of the warranty. 8 weeks later, have not...

Ethan Allen / Stay away

Ma
Mary on 2011-11-23
I purchased a dining table to be used in my newly remodeled kitchen. Furniture took 3 months to be delivered. (toast/cotton) were the color stains of the wood. In addition, 4 cushioned dining chairs were coordinated. After one week of using the table with a cloth and mats, the matte table...

Ethan Allen - Michigan / Poor Workmanship and Service

Rb
RBBT on 2011-07-07
I wished that I had read and paid attention to all the internet complaints about Ethan Allen. I know that sometimes things can go wrong, but it's now clear to me that Ethan Allen has problems with quality control and customer service. I bought a set of hardwood furniture. The finish...

Ethan Allen / Cannot be trusted

Ji
Jimmy Z on 2011-05-31
On Feb 28, 2011, I paid a deposit on a sofa which was to be delivered by May 15Th...I was told it was on back ordered and I wouldn't have a ship date until June 15Th which meant I wouldn't have it in my possession for 10 more days to two weeks after that. I now find out that...

Ethan Allen / Buyer beware

Jm
Jmbaker3 on 2011-04-26
I recently took delivery of EA American Artisan in a black finish. The product is terrible! Uneven spray patterns, obvious touch ups, the dresser top is coming off..drawers are a mess, drips in the paint...I could go on and on and have plenty of photos if anyone would like to see. I bought...

Ethan Allen / Don't purchase from them

Bi
Bigglo on 2011-04-16
I purchased nearly $8000 worth of furniture from Ethan Allen in January of 2011. The hartwell sofa I ordered arrived with a large stain on the seat cushion. The stain had soaked into the filling. It took customer service two weeks after I complained to send someone to my home just to take...

Ethan Allen - California, Hacienda Heights / bad workmanship, bad customer service

Pe
Peter Wang on 2011-03-28
We bought set of dining chairs, after delivery, we examined the chairs and found the seams around the back support was done poorly. We took the picture to the store. For three week and there was no response. We called the store and they told us the matter still under investigation. Later...

Ethan Allen / Failure to deliver

Ka
KarenSmity on 2011-02-21
Two years ago I ordered furniture with custom upholstery from EA. I was quoted 8-12 weeks. 6 MONTHS later, I still hadn't received my order. What really bothered me was the lack of follow up or concern on the part of my design consultant. I elevated the situation to the corp office...

Ethan Allen / Unacceptable service

Ca
Ethan Allen... Extraordinary prices... Ordinary product... Unacceptable service... Such a shame! Custom designed down-filled couch arrived after 16 weeks with deep gash in the arm from careless unpackaging... 2 weeks later removed from home (offered no loaner)... 2 more weeks of sitting...

Ethan Allen / Terrible communication and service

Le
Lee J on
Ethan Allen is not on our list for purchase furniture. Sales person did not listen to my wife, and chose items she liked in our house. Really ***. Also, the quality of sofa/chairs is worse. Sales women wanted this to be fun, when I asked for breakdown on invoice (so I knew what we were...

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