eBay
reviews and complaints

I set up an account to sell a Cell phone. I followed all their steps, verified email, verified bank account, etc. I soon after received an offer for the phone, which i accepted, completed an online invoice, notified buyer. Within a few hours i get a series of emails that my account is "permanently suspended" and that the decision cannot be reversed. This occurred Sunday September 12, 2021. I tried to access my account to find out why?, only data i can now see is my account and profile. I searched for resolution contact ( Help & Support) as well as "online chat" with an agent? No success.
9/21/2021 i received an email that eBay was withdrawing $62.48 for Fees & Expenses? i again went through Help & Support, again only communication is online chat with an Agent who stated that "due to eBay policy they cannot provide more specific information" 1) The listing was supposed to be free 2) Due to being Sunday i was able to retrieve package and NOT send it so there is no shipping cost to eBay? 3) They for unknown reasons cancelled my account and refuse to provide answers so why am i being charged?

On Aug.18/21 i filed a complaint RE: Muzzle brake i did not receive..They said on Aug.17/21 that they delivered it.([censored])Home all day on that date..I contacted ebay on Aug.18/21 and told them..File # 1-[protected].Order#[protected]..On Sept.17/21 they sent me a email saying that the request as been closed..I did NOT! RECEIVE my muzzle brake or the MONEY! i got [censored]ed out of...I will be expecting a call from your company today...Glenn Janes [protected] C709-427-3893..Track#UG152727825YP.

on june 1 i purchased a phone from ready to call. hnh enterprise. the phone has so many issues that i finally turned on my old phone. i have sent several e mails to them. leon chandler said he would replace the phone. to date i have not received a replacement. after more emails asking why theres no phone they refuse to answer me. being a new phone out of the box there should be no issues. thank you gerald 8544 transaction id 8xa06897nm795393t

ORDER DATE Mar 15, 2021
ORDER NUMBER [protected]-[protected]
SOLD BY shesunny66 user ID, click for member's profile

View order details Anti Snore Chin Strap Stop Snoring Apnea Belt Jaw Support Solution Safety HOT ([protected])

When I received the item in May, it was too small. The seller offered a replacement and if that wasn't satisfactory a refund.

The replacement never arrived. When I inquired with the seller (many times), they always told me "Have a wait" or "We will check." They ignored my requests for a refund. They did nothing but stall.

Here is the text of all the messages as copied from my eBay messages. Please note that they are in reverse chronological order.

Re: I have a question about using my item or I want to send the seller a message: dream1947boy sent a message about Anti Snore Chin Strap Stop Snoring Apnea Belt Jaw Support Solution Safety HOT #[protected]
From:shesunny66
To:dream1947boy
Sent:30-Aug-21 04:13

New message from: shesunny66
Top Rated Seller(32, 866TurquoiseShooting Star)
please have a wait.
Reply

Your previous message
I've already had "a wait". How much longer do I have to wait?

Please give me a refund now.

shesunny66:
please have a wait.

Your previous message
Your customer service is the VERY WORST.

Please issue a refund.

Your customer service is the VERY WORST.

Please issue a refund.

Your customer service is the VERY WORST.

Please issue a refund.

shesunny66:
please have a wait.

Your previous message
Your customer service is the VERY WORST.

Please issue a refund.

shesunny66:
We will check it

Your previous message
Your customer service is the VERY WORST.

Please issue a refund.

shesunny66:
please have a wait.

Your previous message
Please issue a refund.

shesunny66:
We will check it

Your previous message
Please issue a refund.

shesunny66:
please have a wait.

Your previous message
You do not need to check it. Checking it will not help.

You just need to give me a refund.

shesunny66:
We will check it

Your previous message
I still have not received this item.
I have waited more than 3 months.
Please give me a refund.
Thank you!

shesunny66:
We will check it for you, please have a wait.

Your previous message
I have not received this item.
Please issue a refund.
Thanks very much.
..Bill Lee..

shesunny66:
We are sorry for the matter, Could you please wait another one week.If you still haven’t received it, we will refund to you, is it ok for you ? Sorry for the trouble. thank you.

Your previous message
No it is not okay.
You do not answer my question.
Please give me a refund.
Thank you very much.

shesunny66:
We will choose the fast shipping way, is it ok for you?

Your previous message
Would the replacement be a larger size?

Many thanks.

shesunny66:
Sorry for that, can you accept replacement？

Your previous message
The tracking number is UJ986950588CN.
I have attached a photo.
Thank you very much for your help.

shesunny66:
Hi, customer. I’m really sorry for causing you such trouble. Do you mind providing a photo of the product and the tracking number of the package, so that we can provide you with a solution, Thank you very much.Regards.

Your previous message
This strap is too small for me. It is too tight around the back of my head and pulls my jaw back into an uncomfortable position.
May I return it, please?
Thank you very much!
Bill Lee
Edmonton, AB, Canada

This is for account [protected]@redstix.com.au. I have been trying for 4 months to close my account. Each time, ebay wants something else from me, so after 4 months of being messed around, I am still trying to close this account. There have been no sales, and the last transaction was in May. My seller account was refunded in August. I have tried to resolve this through agents, and asked up to 6 times to lodge a formal complaint, which was not done.

I bid on a handbag and I was told I could not win this handbag and my account was shut down. Who in the hell was this person to tell me that? Why would I need my account closed if I was buying stuff?

cannot get a return packing slip from seller have requested a return for some time . I keep getting stalled and receive messages that I cannot understand I just want to return the item and get a refund

I gave you guys a legitimate about one of your sellers and once again, big surprise, e bay backs up the seller. How do I know the outcome? Because I tried to buy some hockey jerseys from him, I was refused. I had a minor dispute with this seller earlier this year, and it had to do with the extremely slow delivery service. They gave me advice like"go and try to buy these jerseys somewhere else, ha ha ha ha". When I complained directly to the seller nothing was done, not even an answer, another time ii had one of their employees begging me to buy more because all the employees were underpaid and very poor! Now when I have a very strong complaint they don't talk to you, they don't answer you and you have no idea what the seller said or what the outcome is. That's great work e-bay, real good. What happened to the customer is always right? Anyway, if anyone else sees this, doesn't buy from globaljersey17!

purchased this phone on 6/1/21 from ready to call or hnh enterprises. this phone has been a real problem.it was new in a box.the phone has so many issues i had to turn on my old phone. i emailed hnh several times as they said they will replace it. now they wont answer my emails.so this is 8/30/21 being a new phone they should replace it or refund my money. thank you Jerry ebay gerald8544

I use a vpn to connect to the internet for privacy reasons as a result the ebay we[censored]e keeps doing the following things 1. Using crapture to authenticate me as 'human' then 2. Sending me by email and the messages on the web[censored]e messages board telling me i've had an unusual login attempt (it's me by the way) this is now every now and again being followed by a 3. Reset password prompt. I'm getting bloody sick of this it it is getting on my last nerve. There are other problems like the seizure inducing flashing while attempting to view zoomed images and then trying to change views from the bottom of the image. Plus much, much more. Enough to say the web[censored]e needs work to say the least! You would think with all the people off skiving at home over the last year plus due to covid someone may have addressed these issues, but that's clearly too much to ask.

Horrible Customer Service!
Horrible Customer Service!
Was given a coupon code for money off but it didn't work when I tried to use it. Called in and was told they would fix the problem and reissue. Never happened. Called again and was told a second time, we'll take care of it. Nothing happened. Called again and was told it would be reissued and it was; however, it once again didn't work. Called again. Was told how sorry they were that things haven't worked out and that they would see what they could do. Many weeks later and still no response.
I have therefore quit selling on Ebay, and only buy as last resort. There are too many other options available today (Facebook is great) to deal with these clowns. They are so big that they just don't care. Pretty sad! Can't wait till it catches up with them and they fail big time!

I can live without ebay but I've made a sale for which I won't be paid. Ebay suspended my account and still hasn't given me a clear reason. I've been a member for over 10 years and was in great standing, never a negative mark, and never a problem. I've been round and round with their "customer service" only to get the same canned answers. I want to delete my account but since I've been suspended, they won't let me. Strange. I can't buy, I can't sell, and I also can't delete my account. Had it with these crooks.

I sold a high dollar Item which was authenticated by Ebay and delivered the purchaser. Ebay then refused to release my funds. I contacted them over the course of several days during which time I was provided with numerous falsehood and misleading statements which were later acknowledged as such by a member of management. Their team had no interest in resolving the problem all the while telling me I was correct and the funds should be released. If interested, I have 5 pages of notes taken during each conversation. I would gladly provide those to you to resolve this issue.

I recently received 1/500 diecast ASIANA airlines plane, Contrary to Illustration when buying, The plane was in A GHANA airlines box, in addition to which the moulded plastic container in which it came had no lid but was held in place with paper sticker that had been taped to the container. I contacted the seller Johanchan primarily asking for the correct box 1.e. ASIANA airlines his response was that the box for GHANA airlines was the box it came in.
1) the photo that was on the original ebay advert clearly shows the plane sitting on a box with the description ASIANA airlines, Miguel or whatever his name is of Juanchan disagrees with this which is unbelievable since the photo clearly shows the correct details, this is gross misrepresentation and false advertising,
2) In Juanchans description he states that the box has never been opend, as I said above the platc didn't have a lid in addition although the box was for a GHANA airlines how did he know the plane inside the box was ASIANA. He disputes my observations, to insult to injury he offered a minsicule discount. I am not wanting to return the plane nor was I after a discount. Ebay should know that collecting diecast planes is a hobby and hopefully an investment to hand over, eventually, to my 2 sons. I have bought planes regularly through Ebay and have always been satisfied with the service particularly with Graylands and Toylandbay. As a collector a plane in the wrong box is worthless who have always been honest and treated me fairly. I am disgusted with Juanchan phoney attitude and his dishonesty. All I want is the correct box.

John Lavin

On 4 recent occasions Ebay has refunded buyers there money for items that were directly affected by the slow movement of the mail during covid and continued recently because of the lack of good service fromUSPS. Trackly clearly indicated that the items were in transit and would be delayed. Each time the buyer called customer service they were immediately refunded there money and shortly afterwards items were delivered my money and the seller fees were never returned. Tracking clearly stated they were delivered and I have called there customer service in excess of 50 times. You can never reach anyone in USA and there reps in USA do not have any number that is not disconnected. They often disconnect you or just hang up on you or just flat out lie and promise to call back or email with no follow through. They also make consistent over charges on invoices for listings that should be free and are billed for.In 20 yrs selling here I have never heard a positive comment on the seller side. What is ironic is I strive for nearly 100% fb and they give you all type of warnings as a result of slow mail but in every search on there customer service they recieve a 1 or at most 2 of 5 stars.

I recently advertised a motorcycle. I decided I didn't want to sell it so cancelled the advert. I knew it was £14.99 and accepted this. I then received a bill for £39.99. Apparently it was because ebay had decided I was lying and now I had to prove I still owned the bike. I now have had to buy a newspaper and take a photograph of it with the bike in the back ground. How dare you accuse me of trying to deceive you. It is my bike to do with whatever I wish with. I am insulted by your greedy parasitic company policies and will never sell anything again and will discourage everyone I know from doing so

the tow largest charity sellers on ebay uk have stopped usuing the gsp because the cost structure is now too high .its hard enough having to pay 23% vat on top of vat which has already been paid.however ebay are not happy with the profit that is made out of global shiping they want more they are adding an extra £4 or more .for egxample an item listed at starting price of 99p have a delivery charge of £14-15 and an estimated duty of £4-£5.99 duty. EBAY WAKE UP AT PRESSENT YOUR GLOBAL SHIPPING IS A DINASOUR

I purchased a book on ebay, I can not find my receipt for the book to find seller. Regardless if you are keeping track of my visa card you can find the sell. The person did not deliver the book. I want my money back please . My name is Brenda Kay Faver

There is 1 person who bids on your stuff. Then he doesn't pay or respond. After the next auction. He gets it cheaper than originally. He uses stupid names like. Just another auction. Or grannies goods. So on so on. Then he gets your crap. Uses the same dumb stanley tape measure with the inside outside brand. And starts another store with your stuff and other crap he gets. Changes up background. But not tape measure. Or his fat hand. And he doubles his money. I sold something. After shipping and his fees for everything not mentioned I got 5 bucks for something I paid 80$ for. I started laughing so hard what a great idea. I am going to start my own. Free bay and get people stuff for nothing also

The buyer (Terrkubac) buys 5 dolls from me(dealqueen), and then lies stating I didn't describe them correctly. Now eBay has $375 of MY MONEY on hold and according to what I've read, due to the buyer protection plan, they will most likely give her a refund and make me pay the shipping to get my dolls back. This is WRONG on MANY LEVELS. And, I have eBay messages to prove that she tried to get me to sell outside eBay, feel free to check them. She is a hustler and scammer. She wanted me to discount the dolls even more after she received them. Geezz! There has to be a better way to protect the seller. I don't just sell on eBay, I buy also.
Please do the right thing and take my hard-earned money off HOLD. The order number is [protected].