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4.1 1 Review 283 Complaints
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DoubleDown Casino Complaints 283

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B
12:24 pm EST

DoubleDown Casino The game called Jewels and Arts

This game gives you almost zero in wins. Yesterday it ate my balance of $15;000, 000 in under an hour and left me with a win every 100 spins and as little as possible. I bet anywhere from 3600 to 200, 000. This problem exists over and over with few wins. The same happens with the bonus, you never win. The game is fun to play but when there are no wins, it becomes no fun. Either fix the problem or get rid of it.

Desired outcome: Fix the problem or refund the $15,000,000 I lost

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10:08 am EST

DoubleDown Casino I purchased this game and did not get the total amount of chips I purchased

I purchased this game and did not get the total amount of chips I purchasedI was supposed to get 500 million chips for $99.99 you only gave me 100 million chips that's not fair I need to get my other 400 millionWhen I purchased the double down casino it was five times the thing I was supposed to get 500 million chips for $99.99 you only gave me 100 million chips on my game I was shorted 400 million chips can you please put that back onto my game or you can contact me at Shirley that [protected]@yahoo.com or my phone number is [protected] this is Shirley Hemminger thank you

Desired outcome: I’d like the 400 Million chips you owe me

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Update by Shirley Hemminger
Jan 14, 2022 10:14 am EST

I am hoping to double down casino the other is the purchase that I bought for $99.99 at 500 million chips not 100 million chips that you only gave me that’s a rip off and I would like to have my other tips or you can refund me my $99.99 because it’s not worth it for only 100 million when it was supposed to be for 500 million thank you sincerely shirley Hemminger email shirley that hemminger@yahoo.com or phone number [protected] I will turn this into the Better Business Bureau if I do not get the remaining amount of chips you owe me for that price

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L
5:07 am EST

DoubleDown Casino game freeeezes up

10 AM friday 31 december ! play by FB account, all good until i try start ANY of the games, it wont load up and just freezes, has been like that real long time,
attached file is the one i last tried play
Please repair it !So I can have my fun game to play !
Have a great 2022 !
Kat von Seth
My secondary e-mail is : [protected]@live.se
P.S. it doesn`t matter witch of diffrent slots I try play D.S.

Desired outcome: fix my connection TY

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Update by Lars Arnbom
Dec 31, 2021 5:11 am EST

Will make a comment when you have fix this prob

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9:49 am EST

DoubleDown Casino Bought chips overcharged

I have contacted the help desk but to no avail their solution was that I chase down iTunes or Apple to get my money back from being overcharged I bought chips for 19.99 and got charged 31.63 someone was trying to make money at my expense I want my money back and or the chips equivilant to the amount I paid stop cheating us player enough of this you wil get into serious trouble mark my words you will be caught when I contact further up

Desired outcome: Give me back my money or chips for that amount

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No one in particular
Caldwell united states, US
Dec 08, 2021 10:35 pm EST
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These are the without a doubt the cheatiness, greedy, unfeeling monsters I have ever had the displeasure of doing any kind of business with. I despise them deep down in my soul and I know they're satanic because as much as I hate them I keep going back. I wished to God they would be shut down and I could get back the thousands I've spent there. Or just get shut down would be ok I guess. Before they harm anyone else's soul.

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1:33 am EDT
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DoubleDown Casino Taking money

You took 400.00 dollars that. I never approved.
I will be calling fraud dept

Desired outcome: I want my money back

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7:37 am EST

DoubleDown Casino Facebook App: DoubleDown Casino / Play and Payouts

Have made purchases over two years totaling 2k+. I do not mind losing as it comes with the territory noting it is a business after all however...
DD has set the odds of winning and subsequent payouts to a bare minimum. This is not a real casino so the odds should be adjusted and (monitored) to ensure 'paying' customers can actually play the games they paid for and not be taken in minutes. I have spent millions of credits and hit bonuses (on multiple occasions) only to win a 'small' fraction of what was bet/spent AND $0 in some cases (refer to uploads).
I think it should be remembered that a bet of 100, 000 that returns a payout
of 25, 000 is NOT a win but a loss of 75, 000 credits/chips. That should never count as a 'win'. A actual 'win' is a payout that is more than the placed bet.

DD also makes a habit of offering a chip package, taking your payment then instantly offering you a better package than the one you just purchased, then sets a time limit so you feel pressured to purchase now.
I'm sorry but in my opinion, that is predatory.
Good coin packages are welcomed however not under the fraudulent pretense it is presented. That being 'you will not win, ever'.

Comments have sent requesting partial refund or additional credits. A preset 'company' response is always sent pushing the issue back on the customer as bad luck or to stop playing and try at a different time.

All 'social' casinos should be permitted to operate however Fed/State/Local regulations should be applied or they will continue this behavior, forever..

Desired outcome: MUCH Better Gaming Odds / Let Players Actually Play (and Win)

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No one in particular
Caldwell united states, US
Dec 08, 2021 10:35 pm EST
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They are the most greedy unfair miserable lot I've dealt with. Playing is about as much fun as a dentist appointment, yet I keep going back. I actually detest them with a burning deep down in my soul. I know they're satanic because for as much as I despise them I keep going back. Either that or I'm insane. I wish to God and everything that's holy they would be forced to shut down and I would get the thousands back that I've spent on their gaming site.

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11:46 pm EST
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DoubleDown Casino Doubledown video poker

This game has become a money pit and a total ripoff! I am a long time player but this year I have spent a lot of money on chips with very little pay back. Im very disappointed in this game. I am no longer willing to sink any money into this scam! I will use up my boosters then quit playing all together. I can gp to a real casino and loose money or maybe win occasionally.

Desired outcome: Refund of my money!!

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Jessica Rudacevsky
US
Feb 25, 2022 3:40 pm EST

I ha e spe t thousands on this game being poor but very addicted to this game now that I wrote about it on the Facebook app they won't let me play or use all my boosters I won and paid for spent like 100$ in the last 3 days but got charged 300$ no customer service

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9:39 am EDT
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DoubleDown Casino Loss of chips

On the 10th of Oct (I think that was the date) I had 300 million chips missing from my balance of my chips. I have contacted DDC twice now and still have nor received them back. I have gotten two E-mails ststing they would look into it, but nothing else! How long does it take? All I want is the chips that were taken back. I am 81 years old and I don't buy chips. I just use what I have earned. Please help me get them back.

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9:05 pm EDT

DoubleDown Casino online gaming

Double charges to my pay pal account, and to my credit card

Desired outcome: refund to one or the other

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D
6:18 pm EDT

DoubleDown Casino Winning chips not given in full

October 16, 2021 - following issues:

5 separate scatter wins that paid out zero chips - odds of this happening are astronomically low

When playing on Auto Spin winnings are not paid correctly

When getting free spins only getting 3 spins out of 5 awarded

Got the exact amount of chips on gift wheel as I did the previous 4 days

Every time I was in the middle of a win my connection was dropped - not by me but by their server - so I lost the chips

Desired outcome: I want the chips owed to me, by my count that would be about 1 billion

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9:36 am EDT
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DoubleDown Casino Double Down casino

I can't access my DD games. I've never had an issue before and since the Facebook crash I've not been able to play. I also have 210 million chips.

Desired outcome: To be able to play my games.

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11:47 am EST

DoubleDown Casino No free chips in E-Mail

I haven't been getting free chips in E-Mail Box. Also when we get free spins in E-Mail most of the time it will do one or two spins then it gets stuck. Can't refresh page because it says your have done already.

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10:31 pm EDT

DoubleDown Casino Loss Chips

I have enjoyed this site for many years. I have built up my chips to play amounts I never would dream of playing. This was my go to stop to decompress after my shift as a health care worker. I am so disappointed that I have lost all of the chips on this site.

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2:02 pm EST
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DoubleDown Casino Game

For some reason I went in to play and it started me over as a new player.I lost all my points.

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3:21 am EDT
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DoubleDown Casino I had over 43 million chips this morning,what happened to them!!!!

I can't get into the casino under my own name of Patricia, they have me as a new guest!

Desired outcome: Give me back my chips!!!

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9:09 am EDT

DoubleDown Casino Casino game

I have been unable to play in your Casino since Tuesday 28th of September. It allows me to login and get my daily spin then when I try to play the games nothing nothing nothing... Frozen screen and I can log off and log on and nothing nothing nothing. Before you say that it must be my equipment and not your game I will tell you that the answer is no no no as I have had no issues with any other app. I will continue to try until Monday 4th of October and if your game is still screwing up I will be deleting the app and moving on to something that actually works unlike DoubleDown Casino. Have a good day.

Desired outcome: Fix your site

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J
11:14 pm EDT

DoubleDown Casino You are thieves

Have been playing for years. Have not had many exeptional wins., but many losses. My thoughts….you are all thieves….no more from me. My salary can now go to one of your employees. Sad, that people take advantage of others. Again…you are thieves…as if you gave to pay out any wins.. why not have us enjoy our our $bets and feel as if there is hope. Lately with double down there is no hope. Will now spend my $ where I might win.

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Justice41ca
US
Oct 22, 2021 11:38 am EDT

I agree! I now know how they control if you win or lose. I have tested this over and over and every time it comes out the way expected. I have videos and pictures. Their favorite excuse is we are live and it must be on your end. Well they told the wrong person that... because it set me on a mission to prove they are cheating and I have. Facebook is right there with them so beware of any games you might play through Facebook. This is supposed to be for fun but they manipulate it into a place with no fun or hope... That is once you pay for chips. Before that I had a lot of fun and no anger. I see how they suck intelligent men and women in. Well like I said I have proof and the right people to show it to.

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5:56 pm EST
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DoubleDown Casino DoubleDown during the summer to fall I had almost [protected] points on doubledown and it disappeared and I’d like it back.

DoubleDown during the summer to fall I had almost [protected] points on doubledown and it disappeared and I'd like it back

Charles, Chuck Massey

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5:23 am EDT

DoubleDown Casino Welcome to double down. A place of parasites and severe depression

Double Down Illusionary Fake casino — The Make Believe online casino must be run by [censored]ing [censored]s!
Because only [censored]s would act so malevolent and down right low and dirty.
Double Down is terrified of good players!
Absolutely terrified of them!
Good players who can go on line and kick their [censored] and make points without having to spend real cash on nothingness!
Double Down Hates players like that! Hate them!
So whenever they see you doing well-Like Clockwork-they will begin to deliberately — and with spiteful and vindictive willful purposeful intent-give you bad hands at Blackjack or any other table games and if your playing their fake slots, they will deliberately make their make believe slots that don't even pay real cash-immediately begin to go dry.
They have the power to take it all back — and they will! That will never change!
And they do it because they're cowards!
I repeat — They Are Cowards!
They don't like to play fair.
No!
Double Down Fake casino hates losing! So they control the power to make sure you don't win and trust me — that is Exactly what they do.
But go on their Site and look how much they want you to believe and see how benevolent they are. They want you to believe they're so good and playful and giddy and happy.
Such a happy, lovely company!
That's a lie!
Because they are a bunch of vicious, spiteful, and extremely cowardly [censored]s!
That is what they are!
I hate companies that — and as far as I'm concerned it's plain to see they are not a company but a parasite — I hate companies that try to pretend how good they are when in reality they are blood sucking leaches!
Double Down Fake Make Believe casino is run by sub human garbage.
I have infinitely more respect for the [censored] of a maggot-then I do for this vile parasite that exists on the internet.
Looking for depression? Looking to come on line and be bullied? Go to Double Down Fake casino. In that department-they will never do you wrong

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1joan1
US
Sep 20, 2021 8:57 pm EDT

I am done with DDC. Every day for months I am spinning 20M and getting 1 win for every 15-20 spins and said win is always the lowest possible. I get free spins and scatters that pay less than my bet. Today I got upto 30 free spins on Kittybomb at 500K a spin and ALL were zero wins!. Last week I played Werewolf falls at 1M a go and got 60K in 7 free spins!

There is NO fun, gameplay and certainly no value. Yet if you venture onto their fan page EVERYONE says how great and fun, stay safe, god bless, love you DDC etc-I looked at quite a few of these people and they have either no friends, no posts or not so much as changed a profile pic in years and years-These fake ddc generated accounts are in their 100s and comment the same script day in day out!...The app has become a total scam and the most boring and rigged slots of any Facebook app.

A friend of mine dared to type that the commentors on the fan page must be playing a different DDC app as her gameplay is nothing like what they are posting and she was blocked and her post deleted.

I finally called it a day when the tech support having received loads of screenshots ( and for once giving me a reply other than a grey period ) got back to me informing me the slots are playing as they should!

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8:25 am EDT

DoubleDown Casino Loading

Hello, first off this is my favorite game site. The thing is everything is going very slow and when I finally get to a game, it just won't load and will lose connection after 10 or15 minutes. I have cleared my browser as recomended, I have defraged, and cleaned. All else on my PC is working fine. Could you see if it's something on your end. I haven't been able to play in a week or more. Oh also I can send and receive gifts but it to is slow. Thank you. Paul.

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Toni Greiner Schutter
US
Oct 03, 2021 9:12 am EDT

Same thing has been happening to me and I just filed a complaint with Double Down Casino sure. I also play Lucky Time Slots Casino and I do not have these issues. The site loads quickly, games are available to actually play and there are many other benefits. I used to enjoy Double Down until the slowness began. I've lost free spins numerous times because the site will not load and you lose the link once you try to use it, many things and I am done!

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About DoubleDown Casino

Screenshot DoubleDown Casino
DoubleDown Casino offers a variety of online casino games, including slots, blackjack, roulette, and video poker. Accessible through their website or mobile app, users can play for free with virtual chips or purchase additional chips for extended play. The platform simulates a casino experience without real money gambling.
How to file a complaint about DoubleDown Casino?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

Overview of DoubleDown Casino complaint handling

DoubleDown Casino reviews first appeared on Complaints Board on Aug 9, 2011. The latest review Mixed Feelings About Doubledowncasino was posted on Mar 24, 2024. The latest complaint purchased chip package. did not receive it was resolved on Nov 02, 2013. DoubleDown Casino has an average consumer rating of 1 stars from 1273 reviews. DoubleDown Casino has resolved 8 complaints.
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    605 Fifth Avenue South, Suite 300, Seattle, Washington, 98104, United States
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    Oct 10, 2024

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