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Dollar General
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1.2 7 Reviews 3845 Complaints
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Dollar General Complaints 3845

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M
2:23 pm EDT

Dollar General customer service

Hello
I hope everyone's day is well.
I just went to store 13455 in las vegas at 12:01 8/5

First i love you market chain stores. BIG fan! I recently moved here from san diego. We only have regular dg stores.

There is an hispanic female employee that the management seems to always be retraining on how to interact with customers. I finally had an interaction and it is making reconsider spending money in DG ever again. I give good word to any one that ask and i give give ratings for dg.

She is rude, unhelpful, lazy, a bigot, and very unprofessional to say the least.

My number is [protected].
I would love to speak to someome about how my wife and I were treated.

Thanks

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W
10:18 am EDT

Dollar General district manager

So I worked for dollar general for a couple of years and quit last year. I had put in a two weeks but was fed up with the district manager not doing anything to help our store. The store I worked at was in shawnee, ks. We lost our store manager in September of 2015, then two more employees a few months later due to stealing. From the day we lost our store manager til the day I quit I had two days off that entire time. I told the district manager that we needed someone else to help cover the shifts for me and the only other manager, which never happened. Well recently I was told I cannot work for your company ever again because I did not complete a two week notice. I understand not rehiring for a year or something reasonable like that but not ever. I was a hard working employee who worked day after day not getting a day off for months and then is told I'm never able to get rehired?

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G
9:35 pm EDT

Dollar General general manager amber

She screams at her young employees in front of a long line of customers and never steps in to help. She doesn't care about the customers and is very cruel to some of her employees. Something needs to be done now! Managers shouldn't be allowed to bully or harass their employees! She has also pulled in another employee to join in on attacking younger employees.

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S
7:05 pm EDT

Dollar General store appearance

Greetings, I am a frequent shopper at the Capitol Heights store, which is in my neighborhood. These last months I have grown more disappointed and discussed of the appearance of this store. This store has not been open that long and on a regular basis, it is always junky, things stacked on carts and boxes that never seem to get put away after delivery. As a customer, it is sometime difficult to shop do to all the items blocking other items. I went into the store again today after work, and yes boxes, carts and junk everywhere. There were no shopping carts available, because they were all full with store items. I guess the store manager may not have enough employees to help, but this store has become a site for soar eyes. I took a few pictures today. I will now go to another Dollar General that is better kept up until this store regroup itself or new management comes in.

Sincerely,
Ms. Shawn Holmon
[protected]@comcast.net
[protected]

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T
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General manager unprofessionalism

Store #06893 in Seaford, DE needs to replace the manager Karen. She is a middle aged Caucasian woman who is very unprofessional. There was a customer who thought a product was one price however it was another. There was a DG sale tag under the product, and the item the customer picked up matched the sign. The allergy product didn't ring up the sale price so a young manager Teona was called. She said she couldn't change anything and then proceeded to get the head manager Karen. After a long wait, she was retrieved. Karen came up to the register in a huff and in my opinion was accusing the customer of moving the sale tag. She kept saying, "customers move these all the time" and then proceeded to say, "do you really think it would be this price?" The customer responded, "I don't know. I don't work for DG." Karen then basically in a rude manner said that she wasn't getting the product for this price. All of this is happening in front of a soda delivery person, myself and another customer who has an issue with incorrect product placement.

I frequent DG at least 5 times a week. It is closer to me than going all the way to Walmart. Every time a customer has an issue and Karen is the manager, it takes a long time for her to come up front. The other manager Daniel is always on the floor fixing different things that need to be fixed. There is another African American manger that I see that is always on the floor taking care of business as well. But never Karen. I have seen the other managers during different shifts but I only see her in the morning. I feel she may be abusing her authority. I'm pretty sure if you give the other employees an opportunity to confidently and anonymously give details in their experience with Karen they would be critical as well. I'm just a customer and I notice all that. Imagine what the employees feel.

In any regard, maybe she doesn't like to deal with ppl. She doesn't need to be there at all. I may just have to suck it up and forego the convenience of DG and just go to Walmart. If customers are treated in such manner maybe DG doesn't want our money. I'm saying our because I will be sharing this story with my community. I can't believe treatment of customers in that manner is tolerated.

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A
10:47 pm EDT

Dollar General general manager and higher

This is a multi million dollar company, yet they pay and treat employees/managers poorly. They are always understaffed and expect their employees to jump when needed. It is a fear based atmosphere and "cut throat." This is the reason for such a high turn over. Additionally, they particularly take advantage of their special needs adults. It seems that upper management need to take an etiquette class on how to treat human beings. Apparently, narcissistic personalities permeate the upper management staff.

Disappointed in GR, Michigan

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I
3:30 pm EDT

Dollar General store is nasty store#9703

I always had good service from Dollar General stores for most part they are pretty squared away. I went into this store and was very dissatisfied floors are filthy bathrooms and filthy floors it is just nasty everywhere. As a paying customer I really would like to report this store 9703 I don't know if an individual owns this store but they are giving the dollar store name a bad one thanks.

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J
12:42 pm EDT

Dollar General customer complaints

I am an employee of a dollar store in Kentucky and the reason how come we do not have bread and milk on site is because we are understaffed people come in and buy all products in bulk every time that I have a customer walk-in whether I'm checking someone else out or not they will interrupt me as I'm ringing someone up and not be patient and wait and they will ask me where product is when they do I tell them we're said product is or I will find someone immediately to help set customer I have no issues helping my customers leaving the store and having a good day and feeling satisfied and happy it is very hard to do when you're standing in one spot for anywhere between 8 and 16 hours a day cannot move around people need to know that things are not priced by our store and as far as the $3 coupons on the receipt you have to do the survey online to get the $3 off survey when you take it into the store The General coupons are for $5 if you spend 25 generally on Saturdays the $3 extra off is not a digital coupon it is an online survey you have to take as a customer to get. my store if I'm not staying in there and have no customers I am stalking the Shelf if I am out stalking yourself somewhere I leave something that makes a noise that the customers can see that they can squeeze ring a bell instead of having to yell out and call out does anybody work here there's always about my register if I'm not at my register I hope some of this information is beneficial to you as a customer

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F
4:40 am EDT

Dollar General no cashier at checkout

Several times while at your waddington, NY store I have to scream through the store to get an employee to ring me out. I don't know where the employee who is supposed to be at the cash register goes to. As a customer I should not have to wait when I'm done shopping . sometimes customers are lined up before a cashier comes out. I have visited other DG in my area and the wwaddington store is terrible for not having a cashier when a customer is ready to leave.

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D
1:22 am EDT

Dollar General semi in the parking lot behind my house

My yard backs, maybe 200ft, up to a dollar general at 41st st s and 23rd st (209 e ave) in Broken Arrow, Ok. It is 0114 in the morning and the store has a semi parked, running between my house and the store. This does not happen often but when it does, it is loud and keeps my family and dogs (barking) up at night. My neighbors have the same complaint though since I work for a police department they have come to me. I have been told by the local PD that this is a code violation guarantee to stop this. There is a Wal-Mart 2 miles south that allows semi parking over night.

Pls advise your response.

Thank you for your attention in this matter.

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K
10:08 pm EDT

Dollar General management smithville ok

I am filing a complaint against Stephanie Bawden Case, manager, and Samantha Ward, assistant manager of the Dollar Store in Smithville OK. This is because they are discriminating against regular customers who shop there. They refuse to give these customers assistance simply because of personal grudges due to Samantha Ward's negative comments against these customers stemmed from personal grievances. This is making it difficult for these customers to shop there, which is the closest and most affordable store in the small town area. This is giving the store negative attention, which is threat to hindering sales.

Thank you for your time.
Anonymous

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D
8:57 pm EDT

Dollar General restrooms

First of all, I am a very well mannered and very attentive parent! Tonight I went to the store to quickly purchase cat litter and food. My four year old daughter is potty trained and has been since she is two. As we are waiting in line with a small hand basket of things, she says that she needs to use the restroom and it's an "emergency." He fully understands that this means she has to go now! This isn't done often and usually she can hold it, but this was different. This is our local DG, so I've been here before and have used the restroom. You must ask for a key, but they give you the opportunity to use the restroom. When I asked if I could get the key so my for year old can use the restroom I was told NO and that the restroom was not public because someone pooped on the floor! I was absolutely mortified that I was actually denied this access for my child! I stuck it out and quickly checked out and left. As we were walking to he car my child literally had an accident! This was SO ridiculous and preventable! I obviously was NOT going to pooped their floor or allow my child to do this! This restroom was located in front of the store near the checkout and could be monitored easily! It was NOT in a stock room or in back of the store! I'm furious! 😡

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J
8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General store service

I shop the dollar general on a regular basis because it is near my house and it is convienent. I have never had any issues Except for today when I went in to buy fly spray . After circling the store for 20 mins I found nothing and was about to leave. As I was l leaving I was approached by one of the cashiers who told me I had to leave my bag upfront. Apparently she thought I was going to steal something. I felt really embarrassed by this clerk. I have never seen any signs saying to leave my bag up front and it being my purse was a no go so I just left . I will not be returining to this store . So thank you to dollar general for thinking your long standing paying customer was going to steal

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R
7:59 pm EDT

Dollar General trouble finding products

This Dollar General is nothing but a waste of time to visit. Nothing ever needed is in stock or on the shelves. One cashier is all that is ever operating. Very time consuming to visit this location. In the rare occasion that what you need is actually in the store, it takes forever to check out. The employees are very unhelpful and do not open another register when there is a perpetual line of customers ready to check out; they just walk past the line, which is all waiting at one register to check out and go outside to smoke. I can never find the products that I need, I have to go out of my way, to another location to try to find what it is that I need. All of my friends and family have said the same thing about this location and it is very ridiculous that a store as new and nice an establishment as this can be so poorly operated.
Thank you.

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C
6:17 pm EDT

Dollar General no product

Never have milk and bread, and other items, store not so clean, have to go to anther store. Why even gave a dollar general if you aren't going to have products to sell? Whoever trains those girls isn't doing a good job, they always want to put heavy stuff in with your bread/smashables... Who does that? Store going downhill. I've worked as a cashier for years and have never seen people bag like they do!

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M
4:17 pm EDT

Dollar General customer service

While entering the store, the lady at the register named Angel was in a conversation with the manager Courtney about another employee. I was shocked that this kind of behavior was going on in front of customers. If there was a problem then this should have been addressed with the employee in private. I found both ladies to be rather to rude, does not address the customers when entering the store, during check out or even when they leave. Not very friendly at all. I also, found, on another visit that the gentleman that works there, not sure of his name, was talking on the cell phone during working hours, and lines backed up. He seemed as though he had no interest in waiting on the customers. Couldn't get any service, and the store was complete disaster. Revisited this store and was waited on by a lady named Joy, I found her to be extremely courteous, and addressed each customer she waited on with a smile. Although she was working in the store by her self and had several customers in the store, she waited on each one that was ahead of me, thanking them for their business and apologized for the wait. This kind of service is also with the cashier named Monique. I am not sure what is going on with this store, but I have heard other people as well complain of the condition of this store, the rudeness of the manager, and the lady named Angel. I do a great deal of business with this store and I have just about refrained from going in there unless I know the ladies Joy and Monique are working. When these ladies are working, you can count on being waited on with a smile.

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R
1:33 pm EDT

Dollar General assistant manager sandra

Store # 13959 located 1600 s Salinas Blvd Donna tx 78537 I'm always buying from this store but the assistant manager Sandra she is always with an attitude she is always rude with the customers including me and i stop going to this dollar general because she is always rude to me and my husband whenever he went she would look at us very ugly like we were going to steal something.

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S
1:08 pm EDT

Dollar General failing store

I have shopped your store on a daily, since the new manager came in the store has gone down hill, filthy, empty shelves, dirty, customer service is bad, manager is always hiding in his office or just not there, big crates in isles hard to manuver, especially wheelchairs, I haven't been able to buy Tapioaca Pudding because the shelves have been empty of this item since the new manager, it's very poorly run...employees are quitting because they don't like the new manager, he wants everyone to do his job and thensome, I could do better...

Someone from corporate needs to make a visit, Unannounced to see the current condition...if you notify him, of course you won't see anything wrong...please someone give this great store a check...I don't want to see it fall to the ground because of one person...

I will continue to complain until something is done!

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K
1:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General management

I would like to say the st. Mary's ohio dollar General is a joke. Management if u can call it that is a joke. They have no clue how to treat customers or how to operate the store. You have let all the good employees go now we are stuck with clueless rude lazy an dirty looking employees that have not been trained. I spend on average 125 a week there...not no more til u clean up the employees and the store. This should be a total embarrassment to your corporation

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A
7:26 am EDT

Dollar General management

Every time I go to your store in box springs ga your key or assistant manager I'm not sure of her title her name is candy is always having a mental breakdown and crying and screaming her personal business so the customers can hear it. It unprofessional. Not only is she always having a meltdown about her personal life but she looks like she's been up all night partying. Not only does she put her personal business out there but She goes the extra mile and talks about stuff no one should hear like drugs.
She is not making your store look good.

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

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Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review Cashier insisted the sale price was what was marked on the product was posted on Oct 23, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3852 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
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    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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