Complaint Rating:

Company information:
Nrton/Symantec
Botswana

For 2 years I have been trying to cancel my Norton anti-virus. When my computer crashed, I was unable to re-install it, so I ended up buying a different anti-virus. Norton keeps sending me E-Mails that they're "renewing" a product I don't even have, and they keep charging me $70.00 Canadian. I never authorised automatic renewal, and I keep E-mailing them to stop. They will not acknowledge me or write back. The renewal E-Mail says you can cancel by clicking on "Cancel automatic renewal" on a drop down menu on the left, in the Norton website. But that option does not exist. If you E-Mail their customer service, you get only a standard automatic reply saying they are processing your request, but you never get an actual reply. I keep E-Mailing my bank, requesting them to stop the payment but Norton keeps getting the money anyway. Doesn't anyone know how to stop this?? Isn't it illegal?