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Wendys Complaints - Wendys service is bad!

Review all Wendys complaints

Wendys

Posted: 2007-05-18 by Beverly Boyd [send email]
Wendys service is bad!
Complaint Rating:  100 % with 2 votes
I went to Wendys on my 30 minute lunch break to try to get a quick bite to eat. I was in the drive through for about 15 minutes before I get to the window to pay for my food. When I get there, I hand the lady my debit card, and she says that their debit card machine is not working. I tell her that I do not have any cash on me. So I can't get my food, and my lunch break is almost over, and I still have to go to another place and get something to eat, stand in line AGAIN, and then I was late getting back to work. If the machine didn't work, a sign should have at least been posted on the drive through. I was really upset about this.
Comments United States Fast Food Restaurants
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Comments

428 days ago by Shantae Sam-arias [send email]
I went to Wendy's last week in Euless,Tx. going to get dinner for my husband and myself. When I arrived at work I found that there was a fly in my chili. I called the corporate office and was told that someone would get back to me within 24 to 48 business hours. Such luck!!! That was 168 hours ago. I gave them my address, cell no, and e-mail address and still no contact from them. They have lost a valued customer. Maybe I should go to the media because I was informed to keep the order and it's still sitting in the fridge. Any suggestions?
377 days ago by Sandy Shanks [send email]
My husband left work and stopped at Wendy`s to get dinner for the two of us and our 2 grandkids. He had his hands full with 6 drinks, so one of the workers brought 2 bags of food out to his truck for him. Gets home (it`s a ways away) and find out that there`s NO food for the kids-no burgers or fries and there`s no dressing for the salad. I called the store and could hear a woman in the background saying that yes, she did pack the kids food. I said NO,they got their drinks and that`s all and now they will have to go hungry, and what are you going to do about it? She said the only thing she could do was to have us drive back out there and get it (yeah-right $8 worth of gas!). NO apology whatsoever... and I don`t give a damn attitude to boot! I said you will not get our business again... no reaction.
377 days ago by Sandy Shanks [send email]
Oh, yeah... no forks or knives for the salad and baked potato, either! My daughter works at In and Out and she says this is inexcusable!
37 days ago by Justin [send email]
Well, sometimes shit happens and lines get cut, or theres no lines in the store working that day, or maybe the machine was broken!

And when it comes to service times, sometimes theyre short handed and one person has to run 2 to 3 positions.

Maybe you should work in a fast food place for a little while to get a better understanding.

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