On April 1, 2011, I reloaded my WalMat Money Card at the WalMart Superstore in Phoenix, AZ on Bethaney Home Road.
On April 2, 2011, I was trying to use the card and was told by the merchant that the card had expired. I looked at the card and realized that it had expired on 3/2011. I went back to WalMart at their Money Mart Services and was told that there was nothing that could be done. All my money is tied up in the card. I called the Customer Service which was located in the Phillipines and was told that they would sent out a card for me and sent it urgent which would take 2-3 days.
On April 6, 2011, I checked my mail when I got home and realized that the card still did not arrive. I called Customer Service again and this time I took a Badge #0592 which told me that there was never any information stating that a card would be sent to me. I couldn't believe it, he was actually telling me that there was nothing they could do, because it was on the automated system as lost. He advised me that I would have to wait 8 to 10 days for the card. I told him that I need my money can I please speak to a supervisor. He had me on hold for about 1/2 hour and no one came on but him (Badge #0592).
To date I have no money and no card, is there someone that can help me? I am traveling on empty with my car and had to borrow $10.00 just to get to work. Please help me. I have a total of $249.00 tied in the card and no one with WalMart has helped.
The Phillipine Call-Center is definitely no help. They took my card regardless that it expired and now I am not able to have any money.
Mary T. Bordelon
8808 N. Black Canyon Hwy #310
Phoenix, AZ 85051 602-2-6564 ext310