P.O. Box 1187
Monrovia, CA 91017
Phone: (877) 937-4098
Was unable to re-load card, called their Service Agents and was told a "hold" had been placed upon this card. I queried as to why, they told me it was because of the deposits that had been applied and used in the 4 months previous. All deposits had gone in through proper channels, all awaited their "pending period" and all were applied and subsequently used without any difficulty. Then on 12/27/2011 a cash deposit to this card was attempted and the card was refused. Because this is very odd, I called Walmart Money card immediately, they informed me that my card had been blocked and a "Security Specialist" would call within 24 hours. No call came, I called back, again no clear idea of what was the problem and again no return call from the Security Specialist. I again called twice more and today, 12/31/2011, I called to cancel this card but they refused to cancel the card, admitted that this had taken longer than the 10 business days they allot, (first time I had heard 10 business days), and could do nothing to close this card at the consumer's request. I was again told that they would email this Security Specialist with my request. It has been more than enough time for Walmart money card to have contacted me if they suspect fraud despite my checking the account and finding zero fraud activity on my own card, in fact when fraud is suspected the first person they should have contacted is the registered card holder, me, which they still have failed to do.
Resolution Sought: Consider the Card closed by this customer effective 12/31/2011. Apply no further fees. Refund balance and apologize to this customer for their lack of follow through in communications, resolution, and services regarding this account. Their lack of follow through cost this customer in excess of 24 hours of "waiting by the phone as directed by their service agents for a call that never came" as they admit on 2 occasions since that date (12/27/11) when this customer called again, and again.
Product or Service: Walmart Money Card is a Pre-Paid Visa-MasterCard service. Parent Company is Green Dot owned by G.E. Capitol Money bank