FreshCo
reviews and complaints

I've been a customer of this store for years and usually have no issues. There has been an issue in the past where a customer abused me verbally because I was on my cell phone asking my wife about grocery needs. Then the management asked me to leave because I spoke up for myself then it got resolved inviting me back to the store. I have always been kind and respectful towards the staff with no more issues till today!

I wanted to buy a bunch of parsley but there was different size bunches so I took a large bunch and a small size about 1/3 the size to the person working in produce who told me that's how they are shipped. I said but the smaller bunch should sell for the same price it's just not right. He went get his manager who began the conversation that I was attacking the worker to where he was almost in tears. So I immediately disagreed but everytime I tried to speak he talked down to me saying belittling me. At that point we went to the main manager and after I tried explaining the situation the other manager tried denying it and finally apologized at which time I said now after exposing the truth you try to apologize? The main manager finally said the price is same so just buy the larger one and throw away what you don't want. I said no I don't need to buy anything in this store and I walked out! The price isn't an issue it's the principal that I'm expected to pay full price for 1/3 of the product that's not right. I can go to many different stores I don't need this store to be treated like a second class customer. Never again!

April 18 around 6pm. I had the worst customer service at freshco kendalwood plaza, Whitby. They are young girls probably not even 20yrs old. Telling their customers off. Not following their protocol. They have no name tags on them. Refuse to refund me the money on items that I bought yesterday and was on sale today. Refuse to give me their names, and refuse to give me their head office number. I will call the manager and head office tomorrow morning. I better get an apology.

To whom it may concern,

Today (October 26th 2023) around 8:15am in Peterborough, Ontario, Brock Street location I was checking out and it was steaks and was paying for it. I had previously put items away that were in my basket like your suppose to. Next thing I know the guy that stocks shelves comes up and started fighting with me on where I had put those items. I said where you put them in the store I put them away. He then replied I didn't see you put them away and accused me of stealing. Another worker said I'll check the cameras and you will be done if you did. I'm now instantly being accused; I emptied my pockets and only had a jacket and my regular clothes on I didn't even have a bag. They still continued to say and proceed for me to not come back. Im like you can't do that I did nothing wrong. They have such unprofessional workers and they are extremely rude.

August 9, 2023, Henderson and Kimberly, Winnipeg MB. I stopped in because of advertised specials found on the Flipp app. I was frustrated by the lack of signage on almost every special I was seeking. Not wrong information, no price label at all. Other places, products had been placed in front of the pricing information so you had to move several items to see the price. This was not one or two things. It was at least half a dozen that I saw (I generally only shop the perimeter of a grocery store).

At the till, I quietly requested to speak to a manager, and the clerk called the front end manager down. Because it had to do with grocery display, she offered to call the owner. I'll admit I did say uncomplimentary things about the store to the first manager, which she passed on to the owner, but in fairness to me, that is why I was complaining.

The owner came down with steam coming from his ears. I asked him to come with me so I could show him the places where shopping had been difficult for me. He was rude, dismissive and completely uninterested in anything I had to say. I told him that I was not happy with his response, and he rolled his eyes and scoffed. When I told him I would contact FreshCo corporate, his actual response was: "Go ahead. The complaint will come to me anyway."

If he thinks this issue is over, he has misjudged. Yes, customer service is becoming a unicorn, but those of us who were alive when a customer actually matters sometimes just can't walk away.

what a rip job the scene card is, very little useful deals. 405 pts for coffee so you up the price $4 what the hell! Gravy 3 packs get 40 pts store says you get 5 pts per pack , what the hell ! it`s bad enough you guys are going wild pricing things but I feel you`re scene card is smoke and mirrors making people think they are getting a deal or some benefit using the scene card but in actuality we are paying more. thanks, like you`re not making enough money already.

On June 13, I was shopping at Freshco St. Anne's & Niakwa just before the store closed. When I was trying to pay for my purchases. on a self-service vending machine, the system froze and a store employee helped me make this payment. I made the payment with my credit card.When I checked my bank account at home, I found that I had received a double charge from Freshco St. Anne's & Niakwa. The manager admitted that it was a system error and promised that the money would be returned to the card within a week. but nothing happens.for more than a month, the manager keeps promising, but I didn't get the money back.unfortunately, I did not save the receipt, but the manager found information about my purchases in the store's system and that the system had withdrawn money from my card twice, I also provided data about my credit card and a printout of the report on this date (June 13) from my bank account, but the result is still the same - I did not get the money back received

My husband and I went into the FreshCo Store on Commissioner's Road in London Ontario on May 2nd to buy a 2 litre carton of 1% milk. We noticed that all of the sell by dates on almost all of them were for May 3rd.. this was at about 5pm on the 2nd. We found someone working and asked this lady about the milk and asked if there were any in the back with later dates and she said no. We then asked how they can sell milk at full price less than 24 hours of it going bad. She said because they could, and that they don't discount milk ever. We asked to speak to a manager and she said she was the manager. Then went on to say that her owner would have a "[censored] fit" if she didn't sell this milk as is or threw it out or tried to discount it... all while being extremely rude, not making eye contact, acting very agitated that she had to pull the milk out to find us one that had a different date and even then the only other date they had was May 5th.. She shoved the milk at us and dismissed us. We were extremely uncomfortable and were left feeling shocked at the level of customer service and complete lack of professionalism from this manager. The fact that this store is selling milk at full price almost $7 for 2 litres less than 24 hours before the sell by date is alarming. We have been shopping at FreshCo for years, but recently moved to London from the Cambridge area and after this experience I must say.. I don't think we will be shopping there any longer. I truly hope that you will look into your store policies on selling dairy products so close to their sell by date.. and also maybe teach your so called managers about what customer service is supposed to be about.

Thanks so much,

Stacey Radley

[protected]@gmail.com

[protected].

This weeks flyer advertised Clover Leaf Wild Pacific Pink salmon for $3.99.

My aunt and I went to the store less than 24 hours after receiving the flyer and the store had zero product in stock, refused a rain check and wouldn't give a comparable deal to compensate. Ad was not marked "While supplies last".

Perhaps this is bait and switch, which is illegal, to get people into the store. How do you advertise something on sale if it isn't even in the store?

Although freshco does have some products with lower prices they need to do more to include all religions. It really disturbed me when the intersecting holidays just happened (Easter, Passover, Ramadan and Vaisakhi) Passover was left out of recognition. I shop at my local store and receive their flyers with the realization that here in Canada a multi cultural society and the promotion of inclusion for all and anti racism we the Jewish community are once again forgotten!

The black people pushed back for equality and it's about time as well as LGBTQ and Muslim but instead of including the Jews we are left behind especially at a time when antisemitism is on the rise.

Freshco please be mindful and not just another corporation without a heart?

The cashier named Brooke and manager named Tiffany wouldn't let me buy my disabled mother's groceries. I had separate bank cards and separate scene cards for two different transactions but they claimed I couldn't buy meat for my family and for my mother because of a limit on the meat. I proved to them that I had separate payment cards and scene cards. I told them my mother's situation and that it would cause her chronic pain to worsen for at least a week if she had to come get her own groceries. My mom has no cartilage in her knees and 3 disintegrated discs in her back. I live in a different city so I could not just come back the next day. I have three children to feed and ALWAYS do my mother's groceries at this store. They see me at least once a week coming to buy food for my mom. I had to go pick my mother up and she had to painfully hobble through the grocery store, waiting near the checkout (to rest) so I could pick up her groceries again and bring them to the cash for her. Disgusting display at the welland location.

Hi Team, On Saturday 18th March I left home to buy groceries at 1:20 pm. On my way, I saw the distribution by Freedom city - Free food products. I got in line with Queue number 29A and received 8 products. After taking the products - from the donation at 2:10 pm, I thought of buying a couple of more items from the Freshco Store. After picking up items I went to the Checkout and by mistake, because I was on a call, I missed some Items inside the cart and paid for the rest of them. Suddenly a man came to me and took charge of my cart and stopped me. They took all the items from the bag and started throwing everything out. They started threatening me that they will put me in jail and will handcuff me. I tried telling them that - If I did a mistake please tell me the item - I m ready to pay but they thought all the Stuff I got from Donation of Freedom City was stolen by me in their store. They were dominating me and commenting on my race, shouting at me that I have to pay 5000/- CAD now, they tried to force me to walk to the office. They forcefully took my Id while I was trying to explain that I got it from the donation I visited 30mins before. They treated me like a criminal and took my picture forcefully. They kept the donation products with them - 1 pink smoothie pouch, 2 oranges, 8 potatoes, 2 Chocolate boxes, 1 green color candy box, a Milk box, 2 apples, and tomatoes. I feel terrible as they called me a thief. They made me sign an agreement for “Not to enter the property of Freshco or Sobeys ever again” and took me out of the store without letting my stuff taken which I got in the donation.

1) Humaliting Behaviour: I want to clarify that I m a human too if by human error I have forgotten something by mistake please tell me, correct me - but they declared that I m a thief.

2) Forceful Seizure of products: They took 7 personal items that I received from the donation with no proof that they belonged to the store.

I m very new to the country. I just came home devastated and crying, I do not wish to be charged with any kind of criminal offense because I visit a donation before going to the grocery at "Freshco".There were people looking at me, and I was humiliated and yelled at in front of everyone. The security guy and another person in "green" were the 2 people involved in this whole act with me. I request you to please understand the scenario and help me so I do not have to pay any amount or have any charges for taking stuff.

I would clearly like to mention that I would never want to visit such a store where customers are stopped without concern, carts are pulled out of nowhere, and are yelled at. I sincerely would recommend all my friends and colleagues in other groups to share this incident and avoid visiting Freshco. Even while talking to me there when the security person again stopped a lady, she got uncomfortable and then left.

I lost my respect and was humiliated in front of the Cashier, staff in the office, and in front of customers. Please take appropriate action so I can get my Donation products back. I expect an apology and freedom to visit the store.

Attached are the proof pictures -

1) Picture 1: The screenshot of the WhatsApp call I was on - because of this I missed taking out the item (oil, tofu, paratha) and it proves that it was an honest mistake from my end

2) Picture 2: The picture that the store still has - 7 items I received in the Freedom city - donation.

3) Picture 3: The truck and donation drive taking place for people

I was in your store today February 23, 2023 and was wondering if I was in some hi end grocery store like Sobeys, Metro, Longos or Loblaws. Your prices are not any better and have increased dramatically. Is FreshCo not supposed to be a reasonably priced grocery store for people who cannot afford these gouging prices. How are us regular people or retired, low income people supposed to afford to eat?

Today I had a bad experience at your shop. I am a regular customer and I do 80% grocery shopping for my family from Freshco. I visited February4, 2023 around 8:45 and did the grocery shopping. There was a price board for the frozen salmon fish 454g packet at $6.99. I took two packets of that and when it scanned at the counter the price as per the cash register was 8.99. I told the cashier the price board shows as 6.99 against it, and she said the price as per the system is 8.99. I was in a hurry, so I said I don’t want and paid for other stuff. The employee’s name start with An and the time as per the bill was 9:24:07 oper118. Store 9888 tran 5812.

In the afternoon around 1 PM I was passing through the shop. So I thought to check once again the price shown was correct. I noted that my memory was correct. I took a picture of the board along with the fish packets under it. I took 4 packets of fish and went to the counter. In my memory it was the 4th counter from the entrance side. The cashier (not the cashier I initially encountered at 9:24, I never see her before at Freshco) scanned the fish and the scan showed the price as $8.99. I told her the price as per the board is 6.99 and I showed her the picture. She read it and said the brand name is not the same. Then I asked why you kept a board at the place as 6.99. She said it may be a mistake. I asked her to call the supervisor and I wanted to talk to the supervisor. She said she is the supervisor. It was in front of other people. It was an insult to me. I left without buying the product. I have been a regular customer since the store opened at Chinguacousy and Sandalwood because I have been living in this area since 2008. I am attaching the picture for your reference.