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1.5 1823 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1823

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Newest Walgreens reviews & complaints

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11:54 am EDT
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Walgreens discontinued items

It's very frustrating to shop at Walgreens. In the past 6 months, they have discontinued six items that I purchase on a regular basis. They also don't have "sale" items in stock. Management has tried to tell me that there were a lot of customers who already came in and bought up all of the _____________ name the item, but I've been told by varoius cashiers that they had been out of those items for awhile.

I read online that they're removing a lot of their inventory and will be focusing on carrying more electronics and food. For other items, they want people to shop online at their website.

C'mon!

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pobarjenkins
Minneapolis, US
Sep 18, 2010 11:38 pm EDT
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When items get discontinued, it's often by their manufacturer.

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9:13 pm EDT
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Walgreens transfer

I have been with Walgreens since April of 1999. I am a loyal employee and will drop what I am doing to go to work. About 2 months ago, I was transferred to store 4123 without being asked. They were short 6 technicians at the time. One technician is in the military, one technician quit, and 4 where on maternity leave. Five out of six are back and there was an agreement that once they came back, I could be transferred back to my store 4586. Now that the time has come for me to transfer, my district manager, Greg Baker, is now saying there was no agreement and that I have to stay at 4123. I have made it clear that I do not want to stay, and I am willing to go to a different store. I believe that he is treating me unfairly and needs to be confronted with this situation. He is going back on his word and I dont appreciate that.

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8:47 pm EDT
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Walgreens invalid phone card number

Walgreens phone card - I got to use my phone card & the pin no. I was given was callled INVALID. When I called Walgreens customer I was told that this no. was also INVALID!

I got this card as gift.

I trust that I shall hear from you soon.

Elaine Gilbertson
[protected]@sbcglobal.net

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10:10 pm EDT
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Walgreens everytime entered it says time limit expired even only 8 hours have passed.

Tried to take the Walgreens Feedback.com sweepstakes. Whether by phone or accessing Walgreensfeedback.com after entering the required information I was told that my time to enter had expired even though only 8 hours had passed. According to the receipt, a person has 72 hours to complete the transaction. The last time I checked 8 hours is still less than 72 hours. My previous visit to visit to Walgreens was worse than the one today. Last time they forgot I was waiting for the rx's to be filed, they seem to have forgotten I was still there even though a pharmacy employee came out the pharmacy door asked what I was doing the pharmacy waiting room. I told them I was waiting for my rx's to be filled and the employee told me they forgot about me. They got my meds together and when I got home I was missing one of the prescriptions. Today I told them I would wait and was actively discouraged from waitingby the employee because it might take forty to fifty minutes. That really doesn't bother me that much because I usually read while I am waiting. No pharmacy is perfect. But, 484ed I do expect the company feedback line to be available.

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Earl Banks
Houston, US
Jul 04, 2010 9:42 pm EDT
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Since I can no longer reach the website, I guess I'll be shopping CVS, Kroger, and Walmart; since they appear tobe a little more honest and straight-forward. It's a shame that a corporate "giant" has to resort to "GIMMICKS" to attract new customers and lose the loyal ones.

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7:40 am EDT
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Walgreens I wireless card

I purchased a $20 i wireless card from Walgreens 8/16/2010 6:24pm. First time I stopped there to purchase my i wireless card. I got home 15 minutes later. I called i wireless, as I have 100s of time before, to load my cell phone but this was the first time I was told the pin number from the i wireless card I just bought had already been redeemed! It was apparently stolen at the point of sale. Walgreens is either irresponsible & guilty of failing to secure their transactions at point of sale or they are purposely stealing. They lost all my family's business. We pulled all of our prescriptions and sent them to another pharmacy. They lost more than the $20 they stole.

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4:31 pm EDT
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Walgreens charging for mediceine

Run a way from Walgreens Pharmacy very quickly run back to CVS. CVS is one of the best pharmacy who is always looking in to help out their patient. Why and how let me tell you. I just come back from Walgreens Pharmacy located on East Main Street in Meriden, CT. On 8/16/2010 around 4:30 PM I was trying to pick up heart medicine for my husband. The assistant from the pharmacyst told me there is some problem with my insurance and because of it I had to pay cash and get reambased from the insurance company. I asked the assistant does she can give me just 2 pills untill I will resolve this matter with my insurance company. I was told by her after she spoke with the pharmacyst I have to pay $12.00 per pill (the medicine was Plavix) and I know from my previous expirience that the CVS give my husband before pills for the next 3 days free of charge and I was back before the 3 days went by and get my medicine any way. You probably think why I went to the Walgreens if the CVS acrross the street was giving such a good outstanding service I will be honest because I was to unpatient with one of the weekend staff. I got my lesson I just come home and called the CVS from the East Main street and ask them to transfer all my scipts from the Walgreens back to CVS and I will never go back. The all staff from the CVS starting with David Ho who is the manager pharmacyst and all his assistants like : Brian, Carmen, Debbie, Jen and Waleska and the rest of his great staff. Just plese do not go on weekends when Nancy works(she is the PT wekend pharmacyst) she has no clue whats oustanding customer service stands for?She was the main reason I left the CVS but this is another story.
PLEASE Remember the CVS on 839 East Main Street in Meriden, CT is one of the BEST PHARMACY's don't go to Walgreens.
Sincerely,
Ivona Ruszczyk

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11:40 am EDT
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Walgreens rude employees, dont care about customers

Went in on august 10, 10 to print out some pictures. I dont usually go to this store but was close to this area and really wanted some pictures. I was there for a bout 45+ minutes selecting, editing and loading my order. I was trying to add some coupons for the prints, a CD, and some collage prints. I have always used coupons when photos are on sale and have never had a problem. This time the kiosk was not accepting ANY coupon so i just sent it through and then told the photo tech, SANDY, to manually add the coupons via the computer. I wasnt even able to finish my statement when she told me no because i could only use 1 coupons and that is why the kiosk wasnt taking them. I told her the machine was NOT taking even ONE coupon ad that had nothing to do with it. She stated that was a policy even though I told her I had done this in som nay other stores not only in their district but within the state. I was very upset ans canceled my order and left. I did not feel like speaking to manger at that time because I felt like I would lose it. I called back that evening to speak to a manger and he went on to say the same thing. He, STEVE, stated that "all the other stores are doing it the wrong way and they are then the only ones doing it t he right way". The way he said it made it seem like that was the end of it, he was not going to hear any more of it. I asked for district manger number and he said he didnt have it, which is ridiculous, EVERY store has a direct number to their district manager, I know that for a FACT! I called the 1800 number left a message with a person but to this date have heard nothing back. I will for sure never go back to this store or any other walgreens if this is the way they treat customers. I have even talked my parents into pulling their prescription scripts out of there.

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jarjar1
Avondale, US
Nov 29, 2010 9:10 am EST

do you have anything better to do than complan? The world would be a better place if everyone would stop ### about things that don't even ruin your life.

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11:38 am EDT
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Walgreens cannot use cupons for survey

I have receive about 6 or 7 cupons from the Walgreens store that if i complete a survey i will get a discount up to 5 dollars in the next pusrchase...it has been impossible to access true the telephone or true the internet...dont make people waiste their time if the survey its over dont give cupons out

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4:34 pm EDT
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Walgreens rude employee

I was at Walgreens in Berwyn, Ill.at Harlem and Cermak shopping, when I finished I brought my items to the register took all the items out of the basket and put the basket next to a register where there was one basket on the floor already, to my surprise the cashier at that register told me to put it back in its place, to which I respond there is one there already, she said oh I havent had time to put it back.Isnt the cashier job to put the basket away, I mean they do get paid to work.They just want to stay behind the counter, glued to the same spot and let the custmer do it for them.I DONT THINK SO.

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Engineerswife07
Wahiawa, US
Apr 04, 2011 12:09 pm EDT

I agree with everyone else, you got the basket from the door when you walked in and it's the same door you have to walk out of. I mean come on, just drop it off on your way out and stop feeling so entitled because you shop "pay" her salary. Do you know how much of the money you spend there she actually gets? I can guarantee you if she is at the register it isn't enough to be cleaning up after everyone who walks in and out of there.

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Psssh
, US
Dec 31, 2010 6:11 am EST

I hate people like you. Although I would never tell a customer to put a basket back because lazy ### people always are offended and waste even more of my time, it certainly pisses me off. Between all the side jobs that I must finish before my shift ends and constantly running back to the register to ring someone up (that someone who is never really ready to check out, but instead decides to waste my time), you expect me to run after the mess you made like you are a 3 year-old? Hell no! You already made a huge mess in every aisle that you shopped in, probably tossed things you decided not to buy wherever the hell you pleased or handed it to me personally so that I could put it away for you. Do you realize that EVERYONE before you just did the same thing? It kind of adds up. People like you are the reason employees don't get out of work at the scheduled time, and why they get crankier and crankier with each passing day. You think that we are RUDE? How rude is it to be a guest in someone else's building, make a friggn mess, waste people's time, and then dare to be offended when someone tries to correct your terrible manners?

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frannnyfran
Naples, US
Dec 15, 2010 7:28 am EST

just so you know working at walgreens, you are suposed to be glued behinf the counter... im suposed to be at the register to ring people up. thats my job. to be friendly, and just because one person left thier basket there doesnt mean its alright to make a stack there.. you know it doesnt go there so why add to it. if you say a wrapper on the floor. would you just throw yours there too? thats whats wrong with people like you. "if someone else did it then its alright for me to do it". hey everyones jumping off bridges ur turns next...

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jarjar1
Avondale, US
Nov 29, 2010 9:11 am EST

haha..I love everyone else's comments. I think "Where did the customer get the basket?" Do you leave your house that way? Do you just leave things laying around? Put the basket where you found it..or wait..do you have memory loss? Lazy ### customer

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12:09 pm EDT
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Walgreens no website tab for survey# & password

Each time I get a receipt for products bought from Walgreens, it says on it "HOW ARE WE DOING?, please visit our website www.walgreensfeedback.com to complete a short survey about your recent visit." Then gives you a survey number & password. But try and find where they go! F.N. Renton, WA.

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George George?
New Orleans, US
Sep 07, 2013 3:21 pm EDT

9/7/2013 Each time I get a receipt for products bought from Walgreens, it says on it "HOW ARE WE DOING?, please visit our website www.walgreensfeedback.com to complete a short survey about your recent visit." Then gives you a survey number & password. But try and find where they go! First, this survey does not work and has not worked for sometime. Second, if a customer is unable to enter the survey whom has been winning the prize? I doubt that I will receive a response on this complaint or that the issue will be understood and rectified. One of the national news channels has done more than one story on Walgreens pricing issues not being resolved! Walgreens does not need another black eye from any national news channel. Now some good news, the employees that work at store # 03889, 4110 General deGaulle Ave. do a wonderful job. I would be proud to have any of them working for me! G. Guarino survey # [protected] p.s.second

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James Gell
Chesterfield, US
May 10, 2012 3:29 am EDT

Like the changes at the store and the people do help thank-you

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10:25 pm EDT
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Walgreens wrong prescription

I dropped off a prescription for Pamelor on 7/13/10 and picked it up the next day. I am to take this medication before bedtime so I did not notice the mistake till late in the evening and realized I was given the wrong medication. They gave me Prozac. I know mistakes can happen so you should really be aware of what you are taking. Lesson learned, check the prescription before leaving pharmacy!

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amysue529
, US
Jun 16, 2011 1:36 am EDT

I am a pharmacist and I will agree with this one. Check your medication before you take any. Mistakes can happen, we are still human. In this case, you should also urge your doctor to type out prescriptions or call them in to the pharmacy. More than likely this was the case of really bad penmanship on the doctor's behalf. Sometimes we literally turn our head sideways trying to read their chicken-scratching. But, we do our best.

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11:43 am EDT
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Walgreens sales tax was charged

I was charged sales tax on UTZ sourdough pretzels 1 lb 12 oz jar.
I thought this was a food item, no tax

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Food Lover
Cambridge, US
Oct 14, 2011 3:01 pm EDT

When you set up an item in the system, you have to place a tax class ID on the item. The person who set it up may have put the incorrect tax ID. Human error, mistakes happen.

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KixStar
Your mom, US
Jul 10, 2010 12:42 pm EDT

Here's the phone number to that store: [protected]

Try calling and asking their store manager about it. They might be able to explain New Jersey's tax law to you.

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11:12 am EDT
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Walgreens shoplifting and cost there in.

I shop at the wall greens at 44th and broadway near my home because i use a wheelchair to get around. Even though I was struck by a truck at that intersection returing from your store I still shopped there because i felt secure in the store. Efforts were made to stop shoplifting and other crime within the store and pan handlers were asked to leave the parking lot. I felt safe. Of late there seems to have been a change in staff and policy. a blind eye seems to be turned to shoplifters. I know that this cost is passed on to me and other shoppers and I do not appreciate it. The store is staffed by only young ladies many times when I am there and this only attracts crime. the lot is filled with unseemly sorts. No one does anything about it. Our police department hase more improtment things to do than to provice minor security to Wallgreens. I even found a 45 cal slug across the street from the store the other day.
What has happened to the store that I once felt safe in? I will not pay for your lack of security. I will now start shopping at the Family Dollar across the way, atlease then I will not have to cross that busy intersection to pay for shoplifters thefts. I would not feel so bad if you folk were doing something about these problems but you are all but inviting these criminals into your store.

May God touch your hearts and give you wisdom to protect your paying costomers.

I also note that your staff is less happy and content as before. Moral is in sad shape.
Kerry G Scriber.

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michael partin
Bradenton, US
Jan 06, 2011 12:31 am EST

I have been a custemer of yours for 8.9 years. I witched Dr in another town now your stores here in Bradenton, Fl will not fill my needs. It makes me feel like you have no lotility to your customers, thats why people will pickit your stores, and seek legal means. I feel you should at least know this problem that is getting bad. Michael Partin 3108 25th st west Bradenton FL34205

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7:40 am EDT

Walgreens they blurted out my total social security number for all to hear

I picked up a prescription on Saturday afternoon [protected]. The pharmacy tech had to call my insurance provider to answer a question. While there were other customers close by within earshot of the techs conversation with the insurance company, she blurted out my total social security number for all to hear. I feel that was totally absurd in this day and age of when we have so much identity theft. Could Walgreens phone system be automated enough that this sensitive information could be punched into the phone via the keypad?

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jaggedy2k
Elizabeth, US
Feb 21, 2011 12:28 am EST

I'm sure everyone there was ready with a pen and paper to get your ssn birthdate address and mothers maiden name so they can steal your identity. Give me a break.

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2:50 pm EDT
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Walgreens layoffs

Fyi, if you are a pharmacist intern, you do not have a job with walgreens after july. Layoffs are here, there is a surplus of pharmacists in the company, so you better go back to school and find something else to do. It is all about the stock holders. They are not happy and the only way walgreens can improve profit in this economy is to layoff more people. Good thing welfare is out there. Thanks walgreens.

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KixStar
Your mom, US
Nov 13, 2010 2:23 am EST

Update: They let me go 2 weeks before my maternity leave was supposed to be up. I found a tech position with an independent pharmacy in a week, and I've never been happier. I hope Walgreens tries to call me back from lay-off. It'll be so satisfying to tell them I've found a more fulfilling position.

SoothingScents: Good luck with that whole, getting corporate to work store level thing. I've been saying that for YEARS. They have absolutely no idea what goes on in the stores. And holy ###. You guys do 850 per day?! Good god. We were only doing about 150 before I left and one of our techs acted like anything over that was the end of the world. I'm glad I got out when I did, even if it wasn't my choice. :P

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soothingscents
, US
Nov 12, 2010 6:19 pm EST

I'm a pharm tech with the company too and all the company keeps doing is putting more responsibilites on us but not giving us enough help. We don't get breaks at all. Literally having to take bites of our dinner between customers cause there isn't enough help. I'm at a store that does 850 scripts a day and have half the staff. We keep getting emails from the district supervisor that our wait times are up but our flu shot and PCS numbers are down and wanted to know why. They also don't understand why we don't follow the policy of having a tech by the front door trying to sell flu shots. HELLO! We can't handle the work we are doing, how the heck can we handle the extra stuff too. The corp. people need to get into the stores and work some shifts to see what our hell is really like.

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KixStar
Your mom, US
Jul 04, 2010 3:32 pm EDT

I'm a pharm tech with WAG and had to start maternity leave 3 weeks early because they cut our hours down to FOURTY-THREE hours per week to split between 3 techs. Ridiculous.

I'm not surprised that they're going to screw the interns also. I'll be looking at CVS when I'm ready to go back to work.

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9:55 pm EDT
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Walgreens merchandise

I went into this store location and purchased two items, ice cream and a pair of cheap shoe insoles. When I arrived home I noticed that the insoles were not in the bag. I immediately returned to the store and asked the cashier if I had not forgotten to get the insoles. She called a supervisor? to whom I explained that I had not gotten the insoles ($3.39 plus tax), who then left and came back and informed me that the insoles were in the bag when I left the store. I again informed him that the insoles were not in the bag and again he insisted they were.

Needless to say, I am very upset that I did not get an item that I paid for and made a return trip of approximately 8 miles just to be called a liar in so many words.

The amount of money is so small that it does not mean anything, but for the store employees to insist that I had received the item bothers me a lot as I consider myself a person of good character and upbringing.

Therefore, in the future I will go out of my way to keep from purchasing any other items from any Walgreens.

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KixStar
Your mom, US
Jul 10, 2010 8:38 pm EDT

Or you could call 1-800-Walgreens to tell them about it. They'll forward your complaint to the district manager who will in turn contact the store manager. It may take a week or 2, but it's better than nothing.

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12:26 pm EDT

Walgreens Stay far away from them

To Anybody at Walgreen’s, If There Is Anyone Who Cares about the Customer: I am going to tell you a storey about a horrible, time consuming and having to deal with employee attitudes that were disrespectful, inconsiderate and even incoherent. The location was the Walgreen’s Drug Store at 19501 Beach Blvd, Huntington Beach, CA. This incident started today at 2:20 PM and lasted until 3:15 PM. When I first set down to write this letter, I was very upset. Them I realized that even though I had wasted almost an hour with this, it had forced me to rethink my shopping and try out a new Drug Store chain in town which turned out to be an amazing experience. One which put back my faith in customer service and care. Two of the employees involved I was not able to get there names. The worst of the two was a Young Oriental Girl; hereafter I will refer to as the YOG. The second person was supposedly a Pharmacist and was also Oriental; hereafter I will refer to as OP. I stopped by the drive up window yesterday to leave a prescription for three different drugs. The YOG informed me that they could not do it for at least two hours. I needed one of them last night, but decided I could wait until today. Next I asked her if she could give me my deductible on one of the drugs, as I had not used it before. The YOG informed me that she did not have time to do that and that my insurance, Blue Cross, would not give out that information if I was pricing it. This seemed like a strange answer to me, but I accepted it, an ordered the drug anyway and hoped when I came back today, there would be somebody different I could ask that question of. I also asked, as I have learned this the hard way, could you at least check and see if you have the drugs in stock. She had no time for this either. I arrived today, at the above indicated time. There were 3 cars ahead of me. It took 30 minutes to service the 3 cars. I even called the pharmacy on my cell phone to ask what the delay was and was told that there were problems with the prescriptions and they were all busy trying to fix them. Interesting that they could spend time on working out what certainly seems like a lack of planning on someone’s part, yet I could not get anyone to help me with pricing yesterday and there was no one in line behind me. When I finally got to the window, I was advised that one of my prescription could only be partially filled and I would have to come back tomorrow for the rest of it. After what I had just gone through, the thought of having to come back and go through this line again was not a desirable solution to your problem. I advised the YOG that I was no longer going to have them fill it and asked for my prescription back. The YOG informed me that she did not have time to look for it and did not seem to know where it even would be located at. She suggested I pull out of the line and go to the rear of it and by that time she my have found it. Can you believe and answer like that. There are now 4 cars behind me. I suggested you start looking for it, instead of standing here making excuses as to why you don’t have the time or know where it is. She became adamant that I pull out of the line. I asked to speak to the manager. I paid my dues to be here at the window and I want service. It should be noted, that there were problems with the prescriptions in two of the cars in front of me, so the YOG said, but those people did not get out of the line and reenter it again. Yet I am being asked too! The OP came over and said they could not find my prescription and wanted me to get out of the line and come in the store. I demanded my prescription and she told if I wanted it I will get of the line and come in the store. She had a smile on her face the whole time; the body language of you will do it my way or the highway. My time in front of the window was about 10 minutes. I pulled out of the line and went to the front of the store to go in. Walking for me is very difficult as I am recovering from a full paralysis of my legs and have to use a walker to get around. It only took about 5 minutes to get into the store and another 5 minutes to get the store manager, a Mr. Michael Van Horn, so his business card says. It took only about 3 minutes to relay my complaint and then I had to listen to another 2 minutes of how sorry he was, and I agree he is pretty sorry. We walked back to the pharmacy and it only took him 30 seconds to get my prescription. Keep in mind he knew nothing of why I was there to see him, which can only mean the two less than desirable people I had todeal with earlier knew where my prescription was all along. The only positive side of this day was that I discovered CVS Pharmacy. I was only in the store for a total time of 13 minutes before I left with my prescriptions filled, and $30.00 gift card for switching my prescription to them. A very sharp young Oriental Man, (whose name I intend to get to write a letter of commendation to CVS), In a matter of about 2 minutes was able to set up my insurance information in his computer and give me the cost of each prescription. He had never heard of any insurance plan refusing to give the cost upfront to a customer. They too were very busy, but more organized than your location. There were only 4 people behind the counter, but unlike the 6 or so at your location, they had purpose, commitment to quality and pride in there workmanship. I only write this letter, as a good business wants to hear from its customers and former customers as to why they no longer will shop there. I intend to also send it to CVS and if YOU TUBE took letters, I would put it on the web.

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Cap44
Lol, US
Sep 27, 2010 8:21 am EDT

You Tube and letters funny...but i hear this crap all the time from people who leave CVS and come to Walgreens, the world sucks its the same crap just someplace else. cant forget about the same old same old crying from people.

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1:14 pm EDT
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Walgreens poor treatment

I purchased an over the counter cvold medication at Walgreens Drug store. I had taken some of the medication. when i noticed that one of the caplets was broken in half and only part of the caplet was in the blister pack. I imeadiatly stopped taking the product andnotified walgreens drug store. A few days later I was contacted by LNK international the Manufacturer i was asked to send thhe pack to them about two weeks later i recieved a letter with a description of the ir inspection process. I feel that I should have at least been compensated for my time and effort and for the postage to send back the caplet.

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KixStar
Your mom, US
Jul 10, 2010 8:43 pm EDT

Walgreens' policy tends to be that they'll take back anything for any reason. You should have just walked it down to the store and spoken to the store manager. I'm sure they would have exchanged it for you, especially if it was just an OTC cold med and you hadn't taken the entire contents of the box yet.

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9:46 pm EDT
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Walgreens poor customer service

Walgreens is so unprofessional! I had the clerk refuse to help me fing a book light in the store, until the manager came over. Then she offered. I asked why she did not help before he came. She was rude with her reply and stated she would not help me "now" and walked away. He said nothing to her.

Two days later I went to a different Walgreens(surely not the one I was refused service), and something range up the wrong price. I asked if the clerk could check the price and after huffing and puffing about it, she did, and the item was on sale! I don't know about everyone else, but I have noticed a SIGNIFICANT decline in the quality of customer service at Walgreens and do not feel guilty going elsewhere.

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lodi reident
Lodi, US
Apr 11, 2010 12:47 pm EDT
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i have had, on going for years, a rx filled at this walgreens location. aprox. 170 pills per month. i am in there automated refill system. on 4-10-10 i went to refill this rx, they had no refill ready, & had not one of these pills in there inventory. i was told if i needed this rx filled i would have to go to the next closest walgreens. which happenes to be 20 miles (aprox) one direction away from this location. i could also wait untill monday the 12th & get it filled there. i have to take 9 of these pills per day& don't think i should wait till monday. i feel walgreens is making me be responsible for there inefficiency.they are eager to have my businss & take my money. they promote themselves as a professional & convenient pharmacy to do business with.
when they have a problem like this one, i feel they should be responsible, & do what it takes to correct the issue, not me. i will be going to target or walmart from now on & recommend all how see this do the same.

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shepmom
, US
Jun 27, 2010 11:04 pm EDT

The 'teenager' is a customer. How would you like it if you went somewhere that teenagers are frequently the customer and the employee stopped helping you in preference of the teenager?

It was rude for you to interrupt and insist you get help immediately. The 'teenagers' money is just as good as your is.

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lululu22.
, FM
Jun 27, 2010 10:22 pm EDT

Thanks for replying, when the manager asked why she did not help me the stupid employee said it was because she was helping someone else. well that someone else was a teenager and even though that teenager was first she should have helped me and ignored the teenager. I am an adult. This is why teens learn no respect. When I told her I had a family to feed and she should stop helping the other customer she said to wait my turn. She treated me like I was the child instead of the teenager and I told her I would get her fired, instead of firing her the stupid manager stood up for her. I am going to get both the manager and her fired and the employee from the other store.

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eneerggreene
Deerfield Beach, US
Jun 27, 2010 10:17 pm EDT

i hate walgreen employes because the store so empty they do what dey want

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AxiaLady
Winchester, US
Apr 21, 2010 7:37 am EDT
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I agree, if you are on the auto refill system they should know what will be needed to have in stock. They should have called the closest pharmacy, Walgreens or not and found the medication for you. My question is, did they bill your insurance company on the auto refill day. This would be fraud to bill for something they do not have.

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RestlessHeart
Madison, US
Apr 16, 2010 6:38 pm EDT

You're filing a complaint because they ran out of a med? WTH...next time give them a call a few days in advance so they can order some. You're jumping the gun by filing this

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12:01 pm EDT
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Walgreens no website for feedback survey

Just like everyone else on this list, I'm complaining about Walgreen's Feedback Survey. I tried to find the website www.walgreensfeedback.com, which is listed on the Walgreen's receipt as the place to go online to complete a survey for customer satisfaction and be entered for a monthly drawing for a cash prize. ALAS, no such website exists, and I am too late to do the telephone survey. There used to be a valid website, but now they {Walgreen's} just lie to you. What a scam!

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DORIS CLEMENT
, US
Jul 26, 2010 3:08 pm EDT

F THERE IS NO FEEDBACK THEN WHY DOES THE SALES SLIP SAY THERE IS AND GIVE YOU THE WEB ADDRESS

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csbrat
Bellevue, US
Jun 26, 2010 8:59 pm EDT
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I've been to that website a couple time recently. Try clearing your history and cache

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Walgreens contacts

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1800 925 4733

Website

www.walgreens.com

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