Walgreens

READ! As an employee of Walgreen's I have noticed that people will not take the time to read! Reading is fundamental people!

Keetly, why is Walgreens the ONLY merchant I have ever found selling greendot reload cards that holds the money for an hour before you can put it on your card? What the hell is that all about?

It's irritating as hell and I can't imagine they get so much Greendot business that they are making a ton of interest by holding the money for an hour!

If you have any idea, let us know!

If you needed the money asap that might be the problem. It can take over 24-hours for money to show up on the card. And are you sure you didn't buy a moneypack and forget to apply it to you card?

do you have the green moneypak card that u handed to the cashier when you gave them $300? or did they scan the back of the credit card?

I work at walgreens. the thing is - we just sell the cards, they are not our product, and thus we cannot give refunds for them - we don't have the authority - and there are signs on all the card holders that say that we cannot give refunds for them. The only thing you can do is go to the greendot people. And actually I've had a greendot as well - and i noticed a few times that funds would mysteriously disappear - after I called them and did a lot of yelling the funds + some had been mysteriously added back on to my card. So maybe you're yelling at the wrong people. I don't know if its the same as all walgreens, but at the one I work at we DO have signs EVERYWHERE saying specifically that we cannot give refunds on giftcards/phonecards/greendot refill cards and the like.

Bunch of cry babies I've worked with pregnant women with walgreens who shown up to work until they popped without calling out. It's obvious the cry babies here are the lazy slackers with the company that's why have had some form of discipline. Stop crying and work a Damn tote for once!

I can't believe that you think Walgreens is flexible, especially for students. They put me through hell the first semester that I worked there. They never remembered the days I had class (only two days a week!) and would schedule me and then make me responsible for covering that shift. And like you said, there are not enough employees, either they work that same day, or they are at there hours. God forbid someone should work overtime to help someone else further their education, much less for any other good reason. Then come exam time, despite a month and a half notice, I was scheduled heavily before my exams when I REALLY needed to study to make up for everything I missed because of scheduling problems, AND I was scheduled during my actual exam time! They told me they were flexible when they hired me, but how can you say that when you know there are not enough employees to allow any flexibility?

I have worked for Walgreens for 5 years. Im only 22 and I am an assistant manager. I agree to some point that some of the policies are strict, but in my five years I have seen the change in people and their work ethic. People will call in if they have a stuffy nose. This is also sad, but true. So no matter how good of a worker you are, if you call in sick it still leaves more work for the rest of the crew for your shift, and yea, that might piss some people off. However, I can understand if you never call in sick and show up early, and you call at a reasonable time for the managers to get someone to cover your shift, hey, everyone gets sick. That's fine. But all in all i think walgreens is a very flexible company to work for. Who else do you know that will let you go to college, and only work 1 day a month to keep you on payroll and then promise you a full time position when school is out? I couldn't find many, I was grateful that when i was on summer break from school that i was able to have a guaranteed full time job when i came home. Also, I have been to 5 different stores now, and you will have the ### managers who don't know squat about what they are doing and all you can really do is ignore it. There is going to be one of those wherever you go. So i really don't see a point in putting Walgreens as a whole down, considering you would have to do it wherever else you would go because you would have the same problem anywhere else. And its a retail thing, the store manager gets pissed when something happens, because with you, or without you, they still need to run their store. Its not like some office job where you can call in sick and someone else can answer your calls or have them go to voicemail, when someone doesn't show up, for whatever reason, an entire department of the store is screwed. And with Walgreens being a convenient place to shop by it being so small, we don't need that many employees to run it. So its not like you can call 20 other people to see if someone can cover your shift like any other retailer (walmart, kmart, target). So unless you want to sit there and say that all retail jobs suck, you can't just nail walgreens. and if that's the case, you might as well look into another line of work.

I'm agreeing more with the first commenter than the original poster. It's sad, but true.

I work for walgreens now. I completely agree with you. Working there sucks. For holidays we were told by the managers that we got to volunteer for which holiday we'd prefer to work and we would only have to work one. (So if you worked thanksgiving you were supposed to get christmas off and if you didn't work thanksgiving then expect to work christmas). Well, everyone who worked thanksgiving was made to work christmas and new years as well. As for calling in sick: since it was my first job, I had worked there four months and had never missed a day and always came in early. This one day I was really sick, I had spent several hours in the bathroom throwing up and could barely move, there was no way I would've been able to come in. So I called in, four hours before my shift was due to start, giving them plenty of time to call someone in if they had to. I was reprimanded. They acted like I had committed some egregious sin, even though I had gone out of my way to make sure that they were not inconvenienced by my illness. When they learned that one of the pharmacists was going to be gone for awhile because he had fractured a bone in his leg and needed surgery the store manager and the shift supervisor [censor]ed about it in front of other employees and customers. In the end they simply fired him. And I would forget about taking paid sick days - to this day I still don't know how to go about getting that. Also, if you are having problems with a manager and call employee relations - it doesn't do anything. I have had four employees call about the same manager - nothing has ever been done. This same manager has also been responsible for the quitting of two other employees who were very vocal about exactly why they were quitting - again, nothing has ever been done. I could go on forever. They are an unfair employer who pays very little for a hell of a lot of work. As soon as I can afford to (though that day might never come considering just how little they pay me) I'm quitting.

I went to get my high blood pressure medication prescription filled and was told that the pharmacists and persons working in the pharmacy were too busy to help me. I was down to only one pill and this is detrimental to my health to not help me. I changed over my health insurance coverage and had not received my new card yet when I went to fill my prescription. I tried to give them all of my information but was told that they did not have time to call and verify my information, and to come back in 2 hours. I can understand if the persons in the pharmacy were busy but they were not courteous when informing me of how they could not help me for at least 2 hours. Customer service is a major aspect of working to serve the public and this was not shown with my experience.

It is your responsibility to give them the correct insurance cards. How are they supposed to bill your insurance if they don't have it?

are you kidding? you don't have your insurance info, a BIN#, or ID# and you expect the pharmacy to do ALL your leg work for you? whatever. it's called TAKING RESPONSIBILITY for your own health, and seriously, YOUR calling your 1800 number BEFORE you were down to your last pill would have avoided this issue ALTOGETHER. whatever.

Yes Walgreens could not be ANY WORSE! They are horrible, I will never EVER patronize them again. My experience is horrible and I will go to CVS or Target. The Walgreens Home Care Center is deplorable and customer service outragous deplorable!

if you were to read the fine print on the check, it clearly states that it is not to be used in the pharmacy. only for store purchases. or can't you read. its people like you, who make a big fuss over something they know nothing about that make the employees get pissed off and give you attitude. yea, if i were helping you, i probably would have done the same thing. dont get me wrong, i would have politely explained that to you, but once you say "what does it matter" is when all things go to hell. it does matter. they don't just waste their breath telling you things that dont matter.

true i dont think you would have even been able to get that stupid gift card thing, cause it only works for people who flat out pay for their prescriptions or use like a health flex spending account.

If you were able to read you would see that the coupon says "transferred" prescription, not "new and transferred". Transferred means a prescriptions you are currently getting at another pharmacy with refills on it that Walgreens has to call the other pharmacy and get TRANSFERRED to them.
Not to mention it also says that the gift card can't be used to pay for prescription co-pays anyway.

Actually they do have a medication discount plan.
You have to pay something like $15 just to join.
One reason people join is that Walgreens Rx's are all linked across the U.S. and they are sold on the whole card thing that when you buy a walgreens brand item it 'banks' a % of that product for the next purchase. of course it isn't explained that way...it's definitely misrepresented because teh pharm people don't know how it works on reg otc meds.
BUT...it's cheaper to just go get it at Walmart for $4 and not deal w/ the stupid card

You should check the price of medication BEFORE you buy. Thats like buying a car, then going to the dealership afterwards with competitors prices!

Who is the Jason guy. He is going around to all the Walgreens complaints talking ignorant. He must work for Walgreens, because that's just the type of rude people they let climb the corporate ladder!

I took a prescription after work to be filled. I got there at 4:10 and they told me it would be about 20 minutes. I finally got my script at 5:00. I usually go to walmart because they are cheaper than you guys but after working nine hours I didn't feel like the walk or dealing with the other people. Next time I will deal with it. It hasnever taken them more than 15 min. to fill a script. Maybe you need two pharmacists to fill orders at that time of day.

People ALWAYS ALWAYS ALWAYS count your pain meds right there at the counter in front of them. No matter what pharmacy you use or how many times you have been there for your other medications. Trust nobody!

Here is our complaint sent to Walgreen over their website.

On 27 March 2009 my Fiancé and I went to the Walgreens store in Des Moines, WA to purchase a prescription for our daughter. The Pharmacist, Tang Tran, provided inaccurate information regarding the supply length of the drug we purchased. When we heard how much the prescription was going to cost $69.99, and that it was not covered by our insurance we informed him that this cost was too high. We then asked him how long the supply we were purchasing would last and he said one year. We thought that was a fair price so we decided to purchase the prescription. When we arrived home we read the box and it said it was a one-month supply. Because of this we had to go back to point this out and request a refund.

When we returned to discuss this, on 28 March, Mr. Tran treated us very rude and condescending and would not refund our money, even though he had made a mistake (he was adamant that we should pay for his mistake). He was very unprofessional and emotional, and accusatory towards us. Examples of things he said were “You should know that it would not last for one-year”. Why would we know this, and why would we ask him in the first place, if we had this knowledge. He also said “I [he] will go to jail if I take this prescription back”. This was a lie. The WAC of Washington State does not state this. It states that it would be illegal for him to take it back from us and then to resell it. He continued in this tone of accusations until one of the other employees asked us to return when the main pharmacy manager was in.

The pharmacist should have simply stated that he is sorry, that he cannot authorize a refund, but we will need to speak to the manager when she is in. Also, initially, when we indicated the price was high he should have suggested he look into a replacement that our insurance would cover and speak with our Doctor.

We will not be able to continue to support a company that employs this level of unprofessionalism in their employees.

We did return tonight (30 March) and discussed the matter with the Pharmacy Manager, Bessie Ament, Pharm D. Initially she seemed reluctant to refund the purchase. She made it sound like we had misunderstood; likely due to the prior conversation she had with Mr. Tran. After seeing that we had not misunderstood, that Mr. Tran had treated us unprofessionally, and had given us false information, she finally refunded us the purchase price.

This entire incident was completely unnecessary; it caused undue stress due to the derogatory and unprofessional treatment from Mr. Tran, caused my fiancé to become ill, took up much of our time in two unnecessary trips to the store, and has taken our time to write this complaint.

Mr. Tran should treat all customers fairly, equally, and professionally. In addition, he should understand the Washington State laws regarding his profession (in reference to him making the statement that we were asking him to do something illegal that he would go to prison for).

The only time we get a prescription that is short is when we get a controled substance like this one. My husband had a total knee replacement. The pain pills helped him through therapy and to sleep off the pain. Every bottle we had filled was short. But we counted them in front of the supervisor and she say that indeed the count was off and gave us more pills. One day we counted them at the window instead and was called a liar and they accussed us of miscounting them.

Apparently you don't need a college degree to work in the pharmacy at walgreens. they don't know how to use the computer, lose prescriptions, and have generally really poor service.

having visited there many times for prescriptions, they are consistantly slow and unable to determine what computer screen to be on. the woman takes my prescription and enters it into the computer. "it'll be here for next time." and i thinking hey right. well I was right. they lost it.

*** is and *** does. i think it is time for the FDA to stop letting these pharmacies merge. walgreens and cvs suck.

Does anyone know if you can record the conversation with Loss Prevention as long as you notify them that you're going to record the conversation?

Can't follow directions
Doesn't treat customers with respect
Makes excuses for their mistakes
Throws the blame on to the doctor.

i quit after being treated unfair. i am pregnant and left early from work due to a pregnancy related condition that led me to the hospital. i later went back to work 2 days later and requested a stool to accommodate me. they refused. i later went the next day and asked a differ manager if i ca use a stool she said she would inquire and get back. next thing you know i was in the office being spoken by all 3 shift leaders on duty reminding me that i had no right to no stool unless required by a dr. i showed them the CALIF LAW Rights of pregnant employees and they still refused stating WALGREENS has another set of rules to comply with. Literally felt humiliated and walked away crying. They said they would contact the general manager at home and will give me the stool if he approved of it. I later was giving the stool stating he approved of it for the day but would talk to me when he returned on his following work day. I never went back I called the HOTLINE and made a complaint.

This company has the worst management and loss prevention team. They really treat you like dirt no matter how many years invested in working for this company. And the loss prevention does not, will not show you any proof of the crime your accused of. But will make you feel like a criminal during their interrogation. I'm sure they know the same way they all fire people they will lose their jobs just the same.

I was a Senior Pharmacy Technician at Walgreen's for almost 10 years when I got fired. I work in a right to work state, so in reality they don't have to tell you why they are firing you. I was however told I was being fired for Gross misconduct so I could not collect unemployment. I still filed and with the state of Florida the proof falls on the company to prove the gross misconduct. My LP made me take a medical leave of absence because of the stress and fact that the store I was working at did not give the non-smokers the 15 minute uninterrupted break that is required by OSHA. She came in the afternoon following an incident and accused me of being a druggy and always coming into work drugged up. I was grilled for over an hour with my store manager sitting there like a bump on a log, while she did this. I told her could have a hair sample, piss sample or blood sample and the only thing she'd find was the birth control I was on. And if the company didn't like that than they were going to have to fire a lot of employees because their health insurance covered the medication. I took the 8 or 9 weeks of half pay while off of work and when I was authorized to return to work I spoke with the district manager about transferring stores. He let me and everything was going well until about 5 months later LP comes to that store and sees me working and she stated she hadn't realized I had been welcomed back to the company. I told her that I had spoken with the DM and he had me transferred to my current store, because he and I were concerned with any vendetta at my last store. Well wouldn't you know it, less than 2 weeks later I was fired for gross misconduct. I asked them to elaborate on what I had done wrong and to show it me. I was being accused of stuff another tech with my first name had done, although I never went by my first name at Walgreen's since I was in high school. So during my unemployment hearing I was told that Walgreen's failed to show the gross misconduct that I was accused of and had been fired for. I was also told to get a lawyer, I didn't. I had already enlisted in the Navy, because the company had been bad mouthing me around town and every company I applied to needed to contact Walgreen's since I had been with them for almost 10 years. Even now after almost 5 years of no longer working for them I still can't get a decent job around town.

Walgreens forces their employees to sell their name brand products. Certain employees earn a percentage of certain items sold. Employees are expected to sell a certain amount of product in order to get those extra bonuses. If employees do not meet that quota per day the employer will have a talk with employee and ask why sales are low. I rang up a customer buying products which were giving me a bonus. I was meeting my quota for the day. One month later I am accused of giving so called customer a discount. Totally untrue. Loss prevention did not investigate and only took an assistant managers word that claimed to seeing me give such discount. I got fired. My point is I believe Walgreens is finding excuses to fire employees as opposed to to being seen as a company that is hurting and laying employees off like other companies. Big chip on their shoulder. Embarrassed to admit they made a mistake.

I feel your pain on this one. I was brought into the office today by the Loss Prevention supervisor and told that the amount of Hard Keys I had was "suspicious" and that they know I was giving away products at a lesser price on purpose to hurt the company. They had me in there for 2 hours drilling into my head that I was a no good thief. The Loss Prevention guy even gave me a piece of paper and said write down everything wrong you've done while working at Walgreens after asking me many questions about my life and criminal record (which I have none). I had nothing to write. I've been a model employee the 6 months I've worked there and never taken a thing. And being that not only was I doing my job up front but when I had nothing to do up there I was helping photo with their job, the 4 mp3 players that went missing were my doing? I asked them to show me tape on the matter and they refused. Just one of those trying to get a confession through a fake tape move. I sat there just in awe at the fact that they would treat an employee who had done nothing but good for the company like that. And being the fact that I'm only 18 the Loss Prevention guy made me look like some sort of delinquent. I am a very responsible person. Not only did they fire me but they are making me pay back the $75 that I "caused the company to lose" and taking me to civil court. Walgreens should be able to show some proof for what they're firing me for.

Walgreens does what ever they want to. They dont stand behind their employees. Pretty much the same thing happened to me. I was an almost 15 year employee- trusted dependable, loyal and honest, yet one day, I was suddenly told by the manager and LPS that I am "dishonest" and was being terminated for such. I quit under duress as I have never been dishonest and expecially would have never blown my career for what they say I'd done. If I was so dishonest, The cash in the register would have made more sense to take, but they'd left me on the register for 2 weeks after they claim I ran a credit card transaction that was fraudulent and my cash handling had always been good. Wont even shop in the place anymore, as I think all managers are afraid of the LPS and dont stand behind their employees because of it.

I was a employee of Walgreens I was a pharmacy tech how ever they had fired a front cashier I had told them I would help out up front after coming back a week after surgery. While up front at cash register ringing out people my husband had come in I told him to wait because I had a line of people now mind you I was not talking to him he was actually off talking to the security guard. I was called by a new manager and told to tell my husband to leave I ask why and got told nothing but “if you don’t I will“. As I seen him walking up to tell my husband to leave I ask him why again and still got no answer so I stopped what I was doing walked away from register went back got my coat and walked out with my husband I have not stepped into t another Walgreens since then until yesterday I had decided to give them a try for my husbands prescription and yet again another disaster never will I ever go to another Walgreens !

WALGREENS GAVE MY HUSBAND SOMEONE ELSES MEDS. HE TOOK THEM ALL----BEFORE HE SAW THEY WERENT HIS!
WALGREENS, WE CALLED----THEY PUT US ON HOLD AND WOULDNT COME BACK ON AND TELL US WHATS GOIN ON. AFTER 15 MINS. WE HUNG UP AND THEY NEVER CALLED US BACK EITHER. THIS IS IN COLUMBUS, MS.

almost same thing with me I also went to walgreens and dropped off prescriptions and asked if i had a refill on a class 4 anxiety med and tech said yes, i had dr visit next day dr wrote prescription i said i just got this come to find out i had no refills like walgreens claimed and the flirtty guy who filled it added the refill and then deleated the transaction so i paid for the co pay but it was unauthorized as in my state no refill on this drug as i now know in the state i was in about 30 min away they have refills walgreens was to fire him but then said they seen the refill i said you told me yesterday you seen he added it and then deleated after i was fone and kept money from drawer for it walgreens failed to agree so luckily i have a good Dr. who told me to call the police on these idiots as I called up the ladder from calling 1800 walgreens for complaint line they are not admitting and hung up so police are involved now, not to mention he violated Hippa act and pulled my numbr off computer and called for 2 days i seen the odd area code and looked it was his cell as my mother noticed he wrote it on the back of a WALGREENS RECEIPT. sue them they will turn it around on the customer and keep a log of events id call an attorney google a good one with specialty in that field.

Good God are you functionally ###ed?

One mgr told a cosm person she either gets her pm #'s up for her morning hours (when store is SLOW in cosm and she does her resets) or he will change her schedule so she doesn't work any morning hours...all will be all day shifts... 10-6:30 and 12- 8:30

Managers abuse the their authority often.

I would call it in to HR I don't think they can demote you for that...once you make that call though watch out...you won't be popular but you will be more protected as once you've shown your not afraid to call them on their bad behavior they become afraid to push it. One call is bad...but two makes them REALLY look bad.

Kind of hard to sell Cos PM's when they have you breaking all the other departments along with Cos, or if they have you doing the assistant managers jobs, but they are getting the pay for it!@

Walgreens doesn't keep no PM's (push-money)it is in your paycheck in you check on the right hand side of your paystub you will see the section that says:

PM/Cos this deals with the pm's in cosmetics

NON PMs this deals with the pm's through out the store like batteries, toothbrushes, candy, etc...

As for demoting for not making PM is crazy you have to maintain a certain PM average for the week if you haven't been making the average for 4 wks then your not pushing the products or have them around your cosmetic counter for people to buy..

You have to take the iniative and find out what your PM products are for the month and work them around your counter and ad tags are very important if they are not up people will not notice what products are on sale for that week or even the month

I feel for you position. However at least you have insurance.

"I'm trying to change the law where "no doctor can refuse to renew a prescription."

This law would never pass as you cannot force indentured slavery. Essentially forcing physicians to due things against there better judgment.

Thyroid hormones require regular blood testing to treat you safely. You need to participate in your health.

There is a reason for the in person visit and why prescriptions are vested with medical doctors. Specifically for preventing you from hurting yourself.

C'mon. Obviously you haven't seen your physician in sometime. Skip a single Xmas gift, pay the copay or work it out with the doctor and get your medications.

This is the goofiest thing I have heard in a long time! My attitude dtowards the complaint is angry

ON 1/7/2013 I was in the walgreens at Maryland Pkwy and Valley view, While I was in line I heard Jane telling customers that it was not bad they handled this many customers all the time. While this is true I took my turn and asked for my wife's prescriptions. They gave me one and I asked for the others that we had called in. Jane stated that we would be called when they came in. To double check I went home and asked my wife. She stated there hould be three morand that she HATED this store in the walgreens chain!She called to the store and a employee that did not give her name stated that her prescriptions had been in the bin for the last 5 days. I have been in this store two times in that 5 days and asked for her prescriptions both time and had been told that they would call me!We have done business with Walgreens for twenty years and have never been treated so shabbily!d This is not the first time this kind of situation has occured ! I'm sorry doesn't cut it anymore. My nbame is John Crouch, My wifes name is Bianca Crouch and please let me know what is going to be done about it You can reach me anytime at jhhcrouch@yahoo.com or by phone at 702-[protected]. Thank You for any help you can give in this matter.Please don't make me change companys

my husband & i get profiled every time we go into the walgreens on5180 w.irlo bronson hwy. in kiss, fl 34746 #[protected]. a manager named mr.b is the problem.do something about this man or i will go back to cvs.which i hate.

I agree with the previous poster, they should not be taking money out of the register to play with the customers. What if she had not returned it to the counter? Would it be theft, considering they put it there? I mean who hasn't found money and actually kept it because there is really no way to find out who actually owns it. They should not be acting so childish and immature, if they don't trust their customers then they should at least let their LP people do their jobs.

I thought poster was very clear.Walgreens employees should not be taking $ out of register.that is STEALING! Security should be called in & tapes should be veiwed n employee fired be it a manager or who ever did it.Childesh, infantile, immature ###s, so sick of it, these companies always seem to hire [censored]es that dont give a hoots ### about nothing while the rest of us work our cans off to make a living even with so little pay.Things need to be changed because Walgreens is becoming KMART!Yukk

This is a very strange complaint.

I'm not sure what they were "trying to do" to you. You need to be a little more clear about what happened and what you think they were trying to accomplish. I can think of a couple of different things just off the top of my head and while neither were positive with regards to the walgreens staff I am inclined to give them the benefit of the doubt simply because you provide no relevant details about what went down.

Beyond all of that, if you have a complaint call corporate if you don't think it'll be addressed at the store level. Don't get onto the internet and post a half-finished thought...

Mchenry Walgreens in modesto had grocery carts upside down in the drive through! I almost crashed! This is how they close their lanes, what about pilon's and normal traffic dividers...are they too cheap to do it the right way? What wierd stuff will they do with my RX when they can't even afford basic building and grounds equipment? This was just 20 minutes ago. 7/13/09

Local resident and Construction industry worker.

I looked up walgreens near the area you live and I see the problem; you live in a small town and the only nearest walgreens outside of Chickasha is more than 10 miles away. That sucks for you, but a single walgreens servicing a community of about 16 thousand people (according to the 2000 census) is going to have a hard time keeping sale items on the shelves. It will also be hard for them to handle the amount of perscriptions they get every day.

Try picking up your scripts at a different time; at the store I work in the pharmacy is often insanely busy from 5pm until after 7pm. That's because a lot of people get off work and stop in to pick up their perscriptions on the way home. The pharmacy stays open all day for a reason, and that is so that folks who don't like to wait can come in at different times when the pharmacy isn't as busy. You complaining about this is kind of like showing up at a movie theater at 8pm on a saturday night and then complaining because it's crowded...

Of course you also sound just a little whiney here, and I'm sure the people at that particular store are glad to be rid of you; that is if you were in fact a frequent shopper and not a CVS plant...

If the store is new like you say, The problem may lie with the invantory system it will sometimes take a while to work itself out in new stores because they cannot know what the regular sales of specific items will be .. once they have that information the system should be adjusted accordingly.

Now I realize.. that isnt your problem. as the customer you are entitled to a stocked store! ..As are the 30 other people who get up bright and early sunday morning to grab the sales .. and the 15 or so people who may have gotten the sale saturday just before closing . Surely you have seen How modestly sized a Walgreens is. They are located on small lots near mostly residential areas for a reason, convinence to you! Now Honestly, If the staff is so polite and have done what they can to assure you the advertised price, (which, I may add is good at ANY Walgreens with the item in stock) why be so upset?

I don't remember ever getting a real bonus. I had a $25 Walgreens gift card as my bonus. Is this what you are talking about? In 2007 they changed the policy to 5 year employees only, unless that employee worked for the company before January of 2005 (pretty sure that was the month). We only really found that out because we thought some of the employees cards were missing. When we called payroll, we were told the new rule. As far as Christmas 2008 goes, I no longer worked for the company.

it's sad that you've lost the bonus, I've lost mine as well. But I am greatful that they decided to give us 20 percent disc til end of yr. As well, it could be worse, you could have gotten your bonus and your walking papers . Sacrifies are being made with all companies in america, that is just the nature of the beast. At least we haven't shut any store down.

Im going to assume you were just venting and are not seriously upset about this.

Because I work for walgreens also. I also am not getting my christmas bonus. I am ALSO Dissapointed. But im not angry.. I still have my job.

There are LOADS of people who would love to be in your shoes because they just LOST THIER JOBS.. that's right. Laid off to offset the companies losses. So for you to be so upset about a BONUS, which you have said yourself is one of the BENIFITS of working for Walgreens, is unbelievable. The benefit for working for Walgreens this Christmas season ma'am is still being under good employ, receiving fair wages, along with other benefits STILL available.
I do feel for your situation and I hope you and your children have happy holidays.

well fran, sounds like you hit a bad store. Walgreens is the #1 Pharmacy in the Nation for a reason.

For the second time, Walgreens has refused to mail my rebate. On their 'check the status' page, they claimed -- both times - to have mailed it. When I sent an email asking for information, I didn't even get a 'thanks for asking' response.

I am done shopping at Walgreens. they sell expired food items, do not honor the makeup guarantee, and never have enough of the descent specials in stock.

A company that will scam people on the little things -- and commit outright fraud on small things -- will commit fraud on the big things. I no longer trust pharmacists who work for a company that cheats customers.

That is unfortunate..

There is some information missing though that keeps me from being able to help you fully..

Did you purchase it online? Were you charged twice at the store? Was the item on your receipt twice? HOW were you double charged? And Please tell me you made a copy of your original receipt before you mailed it off for your rebate.. it makes the situation MUCH easier..

My email is attached if you would like my help resolving this issue or you can take your issue to the store manager at your local Walgreen's.

Boycott Walgreens. I for one, will NEVER set foot in that Orwellian Police State Ghestapo again. They also treated me like a criminal and I do not look the part in any way. Well dressed, attractive 50 lbs overweight female trying to get a prescription filled from my doctor for phentermine (Adipex) a very weak and watered down version of what Adderall is today (the pharma goons have switched the diet pills of the 90s and give them out to CHILDREN like candy, yet treat overweight ppl who actually NEED them like garbage). I will never darken Walgreen's doors again and I will make sure everyone I know here's about it.

I had the same story. The person at the photo center refused to print my own copy of passport size pics 4X6 prints. When I asked the store manager, he said the kiosk cannot print it. I dont see any difference with other photos. But he did not give me any reason. I am really pissed off. That's it. I am no longer a customer to walgreens. I printed the same photo in CVS without any issues.

If you took a passport sized picture with your camera, edited it on your computer too make it a 2x2 size and then took it to Walgreens to get it printed, it will be a 4x6, since that's the smallest size we can make. If you requested the photo tech to go into the EZ controller and shrink your picture down to a 2x2, that is asking for a little too much because we waste a few prints trying to get the right size. If that was the case, then I would have charged you 7.99 too, unless you were exceptionally nice.

Same happened to me today. I used a software to put 6 photos on a 4x6. They told me to get a professional release form. I told them i am a physician and photography is my hobby. Complained to walgreens customer service. Let see what happens.

as a photo tech for walgreens i can tell you that the reason you were charged what you were charged is because the manager probably told the photo tech to charge 7.99 because you are using them for passport purposes
blame the manager

well, i disagree with you, but i don't blame you either, Walgreens doesn't put up their policies out in open, they ask Managers and Lab techs to do dirty work.

Just like, photographs taken by professional photographers cannot be printed at Walgreens, without photographers written consent. This policy is no where to be found on either their site, or in store. but when you go to the store to pick up, they would refuse to sell you those pics, because they are professional photos.

Just like that, Passport photos printed at walgreens, or sent through to walgreens from their site, or snapfish, cannot be sold, because, there is a policy that in walgreens that states, passport photos has to be taken by one of their employees at their premises in order to be sold to you, and they do have right to refuse to sell you anything they want, no matter who took the photos.

Is there anything that could be done, Yes. you could ask them to post their policy, (which they wont) out on their site visible to everyone, .

As a previous poster suggested, unless your photos were cut into the 2x2 size you should not have been charged 7.99. As a manager at Walgreens, we allow customers to print any pictures that are owned by the customer, which obviously includes a picture you may have taken of yourself against a white background.

Actually he shouldn't have printed the photos at all, since the policy at Walgreens is not to make prints of passport photos unless the photo tech physically takes the picture himself.

Also, Walgreens kind of HAS to go through your photos, since child pornography and pics of sexual intercourse are...not allowed.

wow... "this manager" by the way walgreens doesnt have a photo lab manager, did the wrong thing. yes it is their jobs to look at the pictures to make sure they come out correctly and to make sure your not printing anything illegal, such as professional pictures, child pornography, etc... he should have just charged you the fee for a 4X6 print, since you did all the work yourself. unless you asked them to cut them with their special cutter, in that case well your asking for something thats not covered by your print and isnt considered customer service. i dont think this was the case though.

and yes if your picture is rejected for any reason, i dont think you will come back to the store and complain about your 29cent print lol...

As a head photo specialist for Walgreens, I can see where you'd be upset, as I've dealt with this problem before. I also think that person you dealt with should've handled it differently. In my experience with the company, I've had many people try to do their own passport pictures and print them in my store. In a few instances, I've printed the pictures, the customer picks them up, then they come back complaining because for one reason or another, the pictures were rejected by the passport office. They come back and complain and blame me. So it is for that reason alone, I always try to discourage them from doing so. Sure, it saves money to do it yourself, but you also bring with you the potential for many headaches and problems. What many people do not realize, is that passport pictures have to fall into specific and strict regulations, In particular the coloring, background, and positioning, among other things. In my store, we will still print the self-made pictures, but we make sure the customer knows that should the pictures be rejected, we will not offer a reprint or refund to them, as we are not at fault. However, getting back to what you said, the person you dealt with should not have tried to charge you the $7.99. They should've charged you the price that was given to you, and explained what I mentioned above. If you were in my store, I would've done just that. I'm sorry you had to deal with that.

Terrible customer service

Walgreens in Stuart’s Draft Va! After Tricare shuts down most of the small pharmacies in the area , the place is mobbed. Pharmacists quit 2 at a time, staff told me my drug would be ready in a day, then 3 days later it is still not ready…..15mins= 1 hr.

Then to 2 different employees I told them not to fill 2 other scripts, then deliberately held me up to charge & fill them. This is madness, I am disabled & I had to drive over 15 miles one way X 3, tried to call but no one answers their phones. Good Luck then, this store will surely not be able to keep its doors open as well. Lying to customers & not anticipating the run on what few larger chains there are!

Horrible customer service, no communication. Ordered something over a week ago and they charged my bank account but never gave me any information on the order status. When speaking with customer service, they state to check the online order status, which doesn't exist.

I had to drop off and pick up a prescription for my son who has Sickle Cell Disease I was really disappointed with the staff at the Walgreen's in Durham NC on Holloway St.We have always known that most people in the Medical field look at Sickle Cell patients as drug seekers and this was shown to me by the pharmacy staff that took five days and finally said that they didn't have my son prescription that I dropped off or authorization information, my son ended up in the hospital because he couldn't manage his pain at home.So I would like to thank the staff and only hope that one day you walk a mile in my son's shoe and I hope that you have someone helping you with a heart.So I would suggest you going some place other than where you work.

I left the Drs. office on Sept 06, 2013, i had a prescription to fill and my insurance has me pay nothing if I go to Walgreen.well I went in to get my meds, and was told it would take 3 hrs. to get it filled due to the fact it is a narcotic, i was told and the new proceedures it would take 3 hrs to fill it, i asked since when did this come into effect she said, Feb.2013 I told her I have this filled every month at Walgreens and it is always, 15-20 mins.I thought about it and was gonna come back but I live 18 miles away, so I asked for it back and they handed it to me.I think this was a flat out lie, and when I asked for it back, they were all standing around talking, so I took it to another Walgreens and they were out, so once again I was looking for another store, finally went to CVS and got in and out in 12 mins.Botton line is I will never ever go back to the store on Tillitson st. in Muncie Indiana.They were very rude and just acted as if I was bothering them, so cause of that I wasted gas, running around and had to pay $ 7.00 when it should have been free and done in a few minuets, not hours, and I will also let people I know how rude I treated by this Walgreens.I mean I am a well dressed, well spoken, very polite person and I will not be treeted this badly.

THIS WAS MY FIRST TIME SHOPPING AT WALGREENS.COM AND THE EXPERIENCE WAS NOT GREAT. THEY DID NOT SHIP BOTH MY ITEMS THAT i BOUGHT, I CALLED CUSTOMER SERVICE AND THEY TOLD ME THEY WOULD SHIP THE ITEM THAT WAS MISSING, HOWEVER IT NEVER ARRIVED. I THEN CALLED BACK AND SOMEONE TOLD ME THE ITEM WAS NEVER SHIPPED TO BEGIN WITH. I ONLY ORDERED TWO ITEMS AND THE WHOLE TRANSACTION HAS TURNED INTO A TOTAL NIGHTMARE. I CALLED CUSTOMER SERVICE AND THEY SAID THEY WOULD RESEND THE ITEM, HOWEVER AT THIS POINT I DON'T EVEN WANT IT ANYMORE SO I ASKED FOR MY MONEY BACK. I WILL NOT EVER SHOP WITH WALGREENS AGAIN. I NORMALLY DON'T SHOP HERE ANYWAY I USUALLY BUY BEAUTY PRODUCTS FROM WALMART OR HARMONS. THEY HAPPENED TO HAVE A SALE ON THIS EYESHADOW I COULD NOT FIND ELSWEAR, SO THATS WHAT LEAD ME HERE. WALGREENS IS TO EXPENSIVE IT'S WORST THAN CVS WITH THE PRICES.

Go Figure.Sounds like Walgreens.As an Employee I see it happen all the time.The managers disrespect costumers and employees like if their dirt.It's bad that all these compaints cant change anything.It gets over looked so they dont have a bad name.Im sorry to the lady that cant get a refund.It makes sense.Walgreens do anything to get people to buy stuff and it's hell if ur not satisfied OR if it's THEIR FAULT!Someone needs to do something about this.Corperate is just as GUILTY as the stores getting these complaints!

oops..my bad i meant this to be a comment i should have filed as complaint. will do so

Our problems continue to be with customer service and demeanor from the pharmacy end of walgreens. My mom has terminal medical conditions and suffers immense pain 24 hrs a day for years until recently the last year. My mom's new doc had worked for 2 yrs to find a pain control regiment that works for best quality of life and it works well with minimal side effects. It consists of very large mg doses of narcotic pain meds and something like 3 different kinds for instant relief, extended relief for bedtime and breakthrough pain.

The doc prefers she use only walgreens to fill meds and many times she is judged and harassed by pharmacists, lied to on two occasions and today the pharmacist flat out refused the monthly refill. The guy took it upon himself to decide that my mom does not need her refill this month since she has other pain meds. The guy even said that she has too many pain meds and he; who has never even met her, doesnt know her illness or anything about her... alters her doctor's prescription regiment after years of trying so many other treatments and meds. the current regiment would not be in place if it wasn't needed or if there was some other method or if my mom and her doc hadnt exhuasted all other means.

The pharmacist told us that he would give her one day supply until he contactcs her doc who isnt in for two more days. He actually told my mom she didnt need the refill and I told him the script is lagit and has been for some time and we always fill it there. The man said there is no since arguing (as if we were) that she go home and he will call her doc to verify why she needs so many meds and he sternly said not to call him either just to wait for his call. Upon our efforts to complain about past harassment, i learned that walgreens policy is that all prescription fills are at the discression of the individual pharmacist so they are allowed to refuse for any reason.

Further, the pharmacist filled a one day supply yet printed on the label that he filled the full quantity over 200 pills so we called to tell him knowing the importance of medication label accuracy and the guy said it was no problems and makes no difference and hung up on my mom.

We have complained to the doc before about walgreens but the doc really preferred we stay with them but this next vist we are going to demand a new pharmacy on the pain contract.

As far as i know, a pharmacist is not a medical doctor and has never treated my mom for her illness. I do not understand how he or any pharmacist has any right to make adjustments my mom's treatments. We are tired of her being humiliated almost every time she gets her meds just because they are pain meds and she gets 15 other scripts from them as a huge revenue source they are about to loose but dont seem to care.

This pharmacist was the pharmacy manager so we will start by talking to the store manager after she gets her meds. Anyone know of another source to file a complaint about bad customer service knowing we cant dispute the decision not to fill a script.

My parents brought in photos to be developed throught the 1 hour processing. Well when they dropped them off the clerk there told them that the pictures would not be ready until 2pm. My mom called the store at 2pm to make sure the pictures were done and the clerk said that they will have them done for 6pm. So around 6pm my called back to go and pick them up, well now the clerk told my mom that they need to send them out to have them developed because they machine is down. Why didn't they tell us that the machine was down in the first place, we would of brought them to a different place. When my mom finally went to get them she asked to speak to a manager they sent over the assistant manager to speak to my mom. The assistant manager has a MAJOR attitude problem and she should not be a manager at all. Managers need to have customer skills and she doesn't. My mom and I are managers for where we both work and we try to please the customers, she didn't even try to. She never offered any discounts or coupons or anything. How can you have someone be a manager for a place that I do know does good business, I hate to say this but you are going to loose customers that way. I will never return to Walgreens again, I will stick to shopping at RITE-AID!, they have awsome customer service. And let me tell you they help and please the customers.