i was sent a defective replacement phone (first one ever) and tracfone refuses to do anything about it, they claim phone is fine.
along the way i have one person give me a fake tracking number for alledged replacement phone, story changes from person to person if or when i will get a replacement phone, depends on wind direction i suppose.
as they dont really seem to know anything other than there scripts they read.
twice now they have deactivated my phone, first time i guess someone was bored and did it claimed my phone was stolen as her excuse, made complaint to corp office they could careless. 2 weeks later i get my number permanlty disabled becuse according to there loss prevention dept. i know longer have phone, alledgedly they claim i said that to somebody (never happened) and again they can careless.
not our fault leave us alone, buy a new phone is basically all i get from them if they even say anything.
that is just recent events, there customer service is beyond absurd mostly in south america or phillipines there call centers, sometimes they cant understand you or vice versa, there corp. office isnt much better unless you can find the few who actually do care and do there job otherwise might as well be talking to a wall as they could careless about anything except getting there paychecks.