Complaint Rating:

Company information:
Symantec Corporation
Cupertino, California
United States
Phone: 408-517-8000
norton.com

I have a one year old Vista machine that was delivered with Norton 360 v 2.xx. I renewed the subscription this weekend and for some reason there was a problem with the subscription renewal. I contacted Technical support at 10:30 AM EST and Symantec took control of my machine remotely to correct the problem. Lo and behold Symantec uninstalled V 2.xx and installed V 1.xx in its place. My PC when through the process of updating the virus files then a reboot was preformed to complete installation. It was from that point forward when my problems began. The logon screen appeared with a message, "THE GROUP POLICY CLIENT FAILED THE LOGON. ACCESS DENIED." When I click the ok button, the screen logs off then returns back to the same messages in a continuous loop. I talked with Symantec for over 12 hours Saturday and the technicians were not only rude and unprofessional, the totally hosed my machine.

For further information regarding the reliability of this company and its products, check out the Better Business Bureau report at the following URL:

http://sanjose.bbb.org/BusinessReport.aspx?CompanyID=212097