Safeway reviews and complaints 1
View all 1082 complaintsSafeway - discrimination
On 2/13/13, I visited store #1932 with my children to pick up a few items. As I am in the checkout line #4, a shopper ahead of me checked out with no problem. It's now my turn and before the cashier (Susssana) began scanning my items, the cashier proceeded to ask me a serious of questions which threw me completely off gaurd. The cashier asked, "How are you paying today", "Is is EBT". I replied to her that I have been a Safeway customer for a very long time and have never been asked up front on my payment method. The cashier stated that she need to know per the store's bag policy. At this point, I became very upset, angry and most of all embarrassed. Because of my emotions during this event, I asked my children to go to the car so that they did not have to witness the cashier or my behavior, response, etc. Once the transaction was over, I immediately asked for a manager. While still at the checkout the cashier proceeded to checkout the next customer and not once did she ask her how she was paying, nor did she ask the customer in front of me.I waited about 10 minutes before an employee named Elizabeth noticed that I was having an issue and she proceeded to find the manager of the night shift Jessie to assist me with my complaint. Jessie never arrived. Elizabeth asked if she could take down my information and assured that I would receive a call to discuss the matter. Information was exhanged and I left the store. Today, 2/14/13 I called the store and asked to speak with Claudette Wright who is the store manager. I was told that she was unavailable and that Matt could assist me. I spoke with Matt who agreed that this event should of never happened and was very apologetic because in his own words he felt it was little discriminatory. Matt explained that he would discuss the matter with Claudette and also talk to the cashier(Sussana). As an African American woman who has served this country with the United States Navy, I was offended to be asked up front on my payment method. And to assume that I was on welfare is outrageous.
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Most likely you are crying discrimination because you did not get a job you thought you were qualified for, or you were told something you did not want to hear.