Complaint Rating:

I am a VIP club member with Road Runner Sports. As I run a lot and buy a lot of running shoes, this membership has been worth it for me. However, I just became aware of a practice this company does that I think is wrong. I established my VIP membership several years ago and the yearly renewal was $44.99. Now you can get a membership for $1.99 for the first year and a $24.99 yearly renewal. When I called to complain, they told me that if a customer notices and calls, they can get the cheaper renewal. But you have to notice it first and complain. You can bet if the VIP renewal was increased, they would across the board raise everyone's renewal rate. I think they should charge everyone the going rate, not punish long time VIP member with a higher rate. I would urge everyone to pay attention when your credit card is charged with a renewal and check for lower rates. This company is cheap and does not stand up for its loyal customers.