I had to pay 1.51 for a 1.11 soda.
I walk in. I go to wash my hands as a young lady gets in line. She was quite attractive yet, none-the less, I was there for my new 'Mushroom Angus Swiss Burger' trial. As I return from the restroom 'cleansed' and prepared to eat, I notice the manager is not only trying to impress this lady, but, he tries to flip her cup in the air and catch-it in the air- ...
Read full review of McDonald's and 2 commentsadvertisement
This evening I saw three advertisements for mcdonalds coffee in spanish and I am in the US, our language is english. I have traveled over seas to Germany and Turkey and all Mcdonalds are in english but in the United States you advertise in spanish . Are we ashamed to be Americans and english speeking ? I will now go to Burger King for my morning coffee. Our goverment has chosen english for the US's language when has this changed, I am insulted, my family came from Germany but I don't see you advertising in German, you can come from anywhere in the world but when in America speek english. Greatly Insulted
refusal of service
Visited IKEA today and stopped into McDonalds for a bite to eat afterwards only to have my order refused. Coming from the London - Windsor area, a very popular order is a Double Cheeseburger dressed like a Mac, in London and Windsor they have special wrapping and a register button devoted to this order. When I attemtped to order this very item in Burlington both the clerk and the manager looked at me like I had asked for the world on a gold platter.
It was explained to me that not a single restuarant in Burlington would serve me this order since I would be "ripping off the restaurant" and that I need to order a full Big Mac meal and that there was no difference other then an extra piece of bread. When I calmly responded that it is that very piece of bread I do not want and this order is very common since my college days back to 2003 and that I was willing to pay the extra 39 cents to have my cheeseburger dressed differently; I received no apology when I was told "I can't do that for you, I'll give you a package of Mac sauce." Instead of offering another meal or product or accepting my offer to pay extra for this simple service, the manager reiterated that she can not allow her customers to rip off and steal from her restuarant.
Frankly, since we were a group of 4, she lost 4 potential customers over something so simple like ketchup vs thousand island dressing. We all left without ordering and felt very displaced. In today's economy if you have customers walking into your place of business ready to hand money over to get something they want, you should be willing to accomodate your customer in any way, thanking them for spending their hard earned money with you during these tough times. We and our money were flatly turned away and we went down the road to Wendy's who was happy to tailor any order for any one; and took our money with a smile and a thank you.
When I attempted to tell McDonalds about this service refusal and the annoyance of inconsistent restuarant offering, I was further surprised to see that McDonald's Canada doesn't want to hear from their customers, offering no email address or contact form for their customers. As a multi billion dollar company, wouldn't you want to hear from your customers in real time, at their convienence. In this economy, aren't your customers everything, their loyalty and the value they see in your product - I'm pretty sure thats all thats going to get a business through this economic turndown - but hey, since a little bit of Mac sauce is going to make the company tight this fiscal, I guess I"ll continue eating elsewhere until McDonalds changes their tune about wanting my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
MacDonald's Burlington, King & Plains.
This has got to be the worst franchise in History, They complain to you when the food order is wrong. Their management is VERY poorly trained and have absolutely no concept of customer service.
A busy restaurant is bound to make errors but this restaurants inability to handle these errors is simply disturbing and unacceptable.
hi, my name is nicole me and my boyfriend just visited your wyndotte location in windsor for breakfast and there was man sitting in the booth behide me i felt something hit my hand and then fell into to my food and realized he was cutting his nails behide me than my boyfriend looked at my value sauage mc muffen and there was his nail. i was so disgusted and told the guy he shouldn"t be cutting his nails in a mc donalds where people are eating and we just got up and left i was to disgusted to eat i wasas no longer hungry.please contact me at nikkip69@hotmail.com
Besides, that's an easy mistake for anyone to make.
Does it matter? I'm glad you passed your geography classes in the 5th grade, but back to the matter at hand...This guy is an adult acting like a child. Do you have anything to say about that? Or are you the upset traveler?
Tourist?
London - Windsor Area is 2-3 hour drive from Burlington. London is also a city in CANADA, Brits is not an appropriate term here. Congrats on being a ###.
WoW. You sound like a [censored]. Please don't lecture me about the economy while you are on vacation. I WILL NOT get on my hands and knees and serve you just because you're waving four whole dollars in my direction.
Maybe they just didn't know what the hell you were talking about, which I'm sure is the case. I was going to give you the benefit of the doubt and calmly explain they probably had no idea what you meant, as even I had to read it a few times in order to gather that you wanted a burger without an extra piece of bread.
However, after reading your whole letter, I feel justified in calling you a ###. I cannot believe you wanted to write a letter to the McDonald's corporation about this! Do you have that much time on your hands? Some of us have to work you know...
Anyway, since McDonald's is franchised, you should know that the menu is NOT the same everywhere. It even says in the commercials "offer not available at all locations". Gawd.
numerous
The first issue - is the dipping sauces for chicken products. I would like all McDonald's employee's to make up their minds as to whether they are going to charge you extra or give them away. There isn't any sign that says they charge (at the drive thru). Last night I went thru the drive thru and I ordered the new angus meal, and 2 crispy chicken, honey...
Read full review of McDonald's and 1 commentdiscriminating against employees
The General Manager at this store punishes employees when they ask for time off. If an employee requests a day off, she will not schedule them to work for weeks at a time. Recently an employee at this store had a family emergency and needed to fly out of state for a funeral. After returning from the funeral, this employee was not put on the schedule for...
Read full review of McDonald's and 2 commentsnot clean, and playland needs repairs
I often patronize mc donalds of batesville (at least once a week). I have a 9 yr old son which would explain as to why I am there so often. So we can safely say that I have visited there 52 times within the last year and I am very familiar with this establishment. During the last year I have watched this resturant go down hill — fast. The playland i...
Read full review of McDonald's and 1 commentbad food
I have been going to mcdonalds for 40 years. Really bad food this time! I ordered french fries [large size] and a southern style chicken sandwich with extra mayo. The french fries were cold and must have been sitting around for quite a while. Also there was less than a 1/2 teaspoon of mayo on the lukewarm sandwich. It wasnt very busy there and it was 12:30 p. M. There were pleanty of employees standing around but still got poor service. They must have made everything way ahead of time in hopes of customers. Well, it didnt happen. I came home, nuked the sandwich on which I had put mayo and threw away the fries. Very bad visit. They lost a good customer.
I HAVE HAD 6 OF THE COMPLAINTS ABOVE HAPPEN TO ME.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had lunch at the Spring Arbor McDonalds today with my son and granddaughter, and it was terrible.
I waited a long time for my food, had to remind them that we didn't get our drinks. Went to get drinks and ice was out.
Went to get napkins and they were out too.
My son had a chicken club, and there was enough mayonaisse on it for about 6 sandwiches. They forgot about my fish sandwich and I had to remind them I was there before the other 4 or 5 people they were passing out food to.
The fries were way overdone and almost cold.
It is sad to think that lunch for 3 people was over $13.00 and was not even worth eating. We left the fries untouched. If a 2 year old won't eat the fries, that tells you something.
While I was in line people were coming in from the drive thru because there orders were wrong too.
This was between 12:15 and 12:45 pm, they are going to have to do a lot better then they did today to get me back there.
You just remodeled your restaurant but there is not very much seating available for families.
Also, people were complaining that the tables were dirty...which they were.
im complaining about the mcdonalds on strand road in county derry, the amount of salt they put on the fries is RIDICULOUS! when they also give you a little sachet of salt to put on yourself! (as if you need to put on any more!) if our fries were'nt salty enough they also have to cover the kiddies fries in their happy meals with salt...absolutely disgusting! and as far as i remember i heard that mcdonalds was meant to of stopped putting salt on their fries a long time ago
On 02/19/2010, my family and I went to a Mcdonald's on FM1960 & Aldine Westfield, where we purchased meals for each of us. We got food poison due to the hamburger meat was not fully cooked. I could not believe this! Someone really needs to look into this place, how can they serve their food without making sure its fully cooked, we paid for our meals so we can enjoy it, not lay up in bed for 2days without being able to eat!
If you want "hot" fries - do what I do and order them without SALT - then add your own. This way you
are guaranteed to get fresh ones.
wow, it must tough having to start over from zero nooniepuke, (upathetic), to think you almost reached 2000 only to be banned.
Principissa -1000 Votes
wow both No Thanks and Nooniemouse together. Lets call them the gruesome twosome.
Don't worry Barbara, this is a complaint site. What you are writing is well with in that rublic. These two are known as "site trolls'. They'll flame any poster for any reason, just for kicks. Even criticize they're grammar and spelling just to have orgasms.
Wow, that people continue to visit MacDonald's boggles my brain. We have made a commitment not to eat there for the past 13 years. Try breaking the habit and make your own great fries at home!
I sure bet you're really fat
Jason's an idiot and needs to see a proctologist to have his head examined. Natalie, I'm with you. It's ridiculous when you see the shower of salt they put on a batch of cooked fries at Mcdonalds. There should be a law against it.
Well DUH! What did you expect from McDeathWish? You shouldn't be eating that crap anyway. Watch "Super Size Me". That'll scare the crap outta ya enough to get you away from it. Really. That's not even FOOD.
poor drive-up service
I arrived at this McDonalds Drive-Thru at 7:10 am on Sunday July 5th. I ordered a extra value breakfast sausage egg mcmuffin and medium coffee. I paid for my food and drove on up to the next one. I saw 3 or 4 employees milling around looking like they were getting off to go home. After watching for a few minutes I couldn't believe what I was seeing. It wa...
Read full review of McDonald's and 1 commentpoor customer service
Hi, I am from Embrun, Ontario. We went to Quebec yesterday and we decided to go at Mc Donald (open for 24 hours) located at 1003 Chemic De Masson Gatineau, Quebec at around 10:30 p.m. but when we get there nobody was entertaining the customers. The worst thing was all the crews are just talking and eating fries at the corner. When we asked one of Mc...
Read full review of McDonald'swaiting time
I went through the drive thru about 8:30 in the evening on my lunch break. For a change I decided to try one of the angus sandwiches. After I paid, I sat a window for 5 minutes and then they had me pull to the side and wait for another 15 minutes. They finally brought me my food after about a dozen or so cars have gone through. By the tim I got my food and drove only about 5 minutes away the fries where room temp. And the sandwich was cold as well. By that time though I had to be back at work.
I think that it should be posted that it takes time for those sandwiches to be made if that is an everytime thing. Otherwise I think if some one has to wait for their food more that 5 minutes after they order there should be a discount on their next order or something free. After all it is supposed to be "fast food" and its not hardeez. So they don't need to try and be like them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Be an equal opportunity troll, Anarchy, and berate deadbeat John as well.
Oh, I pray that we all should be as perfect as this customer. They probably made the food fresh and apparently the idiot customer expected it to STAY hot until he/she reached their destination. I'm a regular there and have rarely ever had anything go wrong. Did you even call the store or did you just decide to whine online? Anytime there as ever been a problem they have always resolved the issue quickly and i usually do end up with something free for my trouble. If you dont want to wait for someone to make your food for you, then please, by all means feel free to make you're own darn lunch and take it to work with you instead of taking the lazy route if the end results make you so unhappy.
staff swearing at customer
went to McDonald's today sent my 18 year old daughter in to get a meal, when she came back she was almost in tears, i asked her what happened, she told me one of the staff working in the kitchen started swearing at her, so i went in myself to see what was going on, i called for the manager and told him, he called this person, his excuse was my daughter was in their earlier swearing at him. this very confused person thinks its OK to swear at customers and come up with any reason to cover their mistakes. the manager, which has no right to be a manager, if he cannot do his job properly, he turned around and said i know where he is coming from. we got no apology. i will be taking this further as much as i can anyway. McDonald's really need to give their staff proper training and anger management.
The complaint has been investigated and resolved to the customer’s satisfaction.
unsanitary food handling
My family and I visited McDonalds the the manager proceeded to bring our frenchfries to the tray, the fries were not covered with a napkin nor was she wearing gloves. She had her bare hands directly covering and touching the fries after touching other items and utensils. When confronted I was told her hands are clean and not given a refund. Sicked by this I...
Read full review of McDonald's and 11 commentspoor service
My name is Paul Broughton, and I reside at 305 Chestnut St. in St. Thomas, on June 21 at 10:20 am, I went into the Mcdonalds to get two breakfast meals for my grandson and his friend. There was one girl taking the order, one person retrieving the order. When I arrived, there was approximately five people waiting for their order, and I was number seven in...
Read full review of McDonald's and 12 commentspoor hygeine, poor quality food
Restaurant is filthy... flies trapped in food display areas;dying and dead... overflowing garbages; filthy toilets; filthy floors; tables and chairs not wiped; windows dirty; broken tiles and equipment; 12 year olds trying to make coffee (just doesn't cut the grade)... and ever since the green coffee has arrived it is obvious it is cheap crap that they are pretending is so much better for the environment when really it is just cheaper to buy from "rainforest alliance" blah blah blah
The complaint has been investigated and resolved to the customer’s satisfaction.
customer line ups
I was in a Macdonalds today t in Scarborough Ontario. I saw at least 3 to 4 cash registars open. One Line. when I got in line. then a little latter More customers came in and since no line was really defined by the store itself the new custumers that came in went in front of me by going to the cash with one person. Now I could see that there was only one line but I guess they could because there was no barrier showing that there was one line for the four cash registars. I have seen this problem in a lot of places that I go. and I feel very frustrated when it happens because I wait my turn in line and sometimes for quit some time. when this happened today i felt very upset and felt why should I wait in line while people who just walked into the store can jump in front of me just because they don't feel the line up was clearly defined.
So I left. I feel Mcdonald's s and other places of business should make sure if they have more than one resturant then the line up for customer's should be clearly defined by the resturant and not the customer coming in. It would I feel be better all the way around.
The complaint has been investigated and resolved to the customer’s satisfaction.
price advertised as $3.99 refused to sell item for that amount
McDonald's advertised Quarter Pounder Meals at $3.99. When I placed my order it seemed higher than advertised so I drove around and inquired about the price and was informed that the sale had ended yet the advertisement was still on the menu board at drive thru. The female at the window was very rude and the manager who took about five minutes to come to...
Read full review of McDonald's and 5 commentsorange pop
I think it is an outrage that mcdonalds would replace orange pop with coke zero...who the hell wants 3 choices of coke...there are many of us out there who would rather drink orange pop...especially pregnant woman who shouldnt have aspertame in thier pop...thx for nothing
Read full review of McDonald's and 11 commentssprayed by sprinklers, ignored by manager
I stopped at McDonalds today, and went to the drive thru. It was around 3:00 in the afternoon. There were sprinklers oscillating very close to where you order, and spraying water into my car and all over me. I had to shut my window twice while attempting to order and finally gave up. I went to the window and told them I wasn't finished ordering, but couldn't because I was being sprayed with water. It was all over my face. My car was wet all the way over to the passenger side window. Because my order was put in late, I had to pull up and wait. The guy who brought it out appeared to be a shift manager and I told him that people were being sprayed by the sprinklers. He responded by saying, "Oh yeah?" He then smiled, chuckled, and walked back inside. I was completely outraged. I don't hold McDonalds to a very high standard but this was unacceptable. It wasn't just a little bit of water. I could have dealt with that. It was the manager's response that really angered me. He didn't care, or even pretend to. He didn't seem to understand that it was a problem. People shouldn't have to worry about getting soaked while trying to order food, and then be completely disregarded when they politely mention it to the management. I am not loving it!
haha, you have no idea what I look like...
People like you who come on these sites just to say rude things to people must live a very sad life. I forgive you!
why don't you go suck a fat one?
WOW! I got much better feedback from my3cents.com...people there seem to understand. You shouldn't have to worry about being sprayed with water when going through the drive thru. That's why it's a drive thru, so you don't have to get out. For the record, I am 24, and own my car. Maybe when it happens to you, you'll feel differently.
The complaint has been investigated and resolved to the customer’s satisfaction.
oh no.. poor you... LOL
Hey, thanks! No worries; the irony of your last reply didn't escape me!
Why don't you go suck another Big Mac, fatty.
Jeez a free car wash with your order & you're complaining about it. Why did you even try to continue with the order if you were getting hit with wave after wave of water? COMMON SENSE LADY - you should have gone to the window to begin with. Did this sprinkler really upset you THAT MUCH you had to write about it on two separate sites? Go back to "my3cents" if you're fishing for sympathy.
I agree...A few extra steps are too much for you, huh?
hygene
While my wife was ordering our food i stood to 1 side and just observed
the guys on drive thru filling up the cartons with fries the excess just fell back into the tray after filling the required amount wiped their
hands on there clothes then carried on unfortunately not one of the guys were wearing any form of hand protection and as we are having problems with all the flu ect you would think the management would be the first to address this issue so as from my observations we decided it might be safer to eat at home
The complaint has been investigated and resolved to the customer’s satisfaction.
rude service and wrong order!
We made a simple order of a double cheese burger combo only ketchup and mayo and a 6 piece chicken McNuget order both with frutopia both no ice. The girl at the window was so rude it was descusting! My girl friend had to ask for our change because we didnt get it back and when we got it the girl slammed the chang in to her hand with a nasty frown on her face. We got a frutopia with ice and a coke with ice. When we got are food we asked for some ketchup sweet and sour sauce and salt. All we got was sweat and and sour sauce. When we asked again for the ketchup and salt all we got was the ketchup. So we asked again for the salt. "Only because the fries had no salt at all on them." The girl then said "For F**K sakes" and stomed off and then cambe back gaveing us an obscean amount of salt, so we just left. when we got home to eat our food the double cheese burger was made normal, there was no bill, the fries were actualy half full and the nuggets were so stale i wouldn't even feed them to my dog! I will honestly NEVER go back to mcdonalds I am actualy descusted with that place! DONT EAT AT MCDONALDS!
The complaint has been investigated and resolved to the customer’s satisfaction.
I went through drive through once and my Mate asked for a Happy meal for her 6 year old daughter. The person serving was nice to begin with but then My mates daughter, being really chatty started to talk to the server person, just casual things like whats your name, are you happy. The server was quite a fat woman with greasy hair and chubby fingers. My mate's daughter said 'are you going to eat my food before me'. I couldn't stop laughing! The server started screaming abuse at me, even though it was clear it was only a joke. When we got the food, She sneezed on the bag while she was closing it and smiled evilly! I couldn't believe it! when we got back to my mate's There was about 10 chips that were not even cooked properly and the chicken nuggets were covered in grease! I think McDonalds should really start upping its social and hygeine factors.
The problem was your girlfriend, women are not like guys. Two women can meet and form an vehement dislike of each other within 20 seconds. They were having a 'who can be a bigger ###' contest.
You should meet this kind of behavior with amusement, really. Unless you really did care and were all wrapped up in it, in which case i suggest testoterone pills, and to stop watching chick flicks with her, your estrogen levels are getting dangerously high
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Cry me an effing river, you ethnocentric little ###!
And, by the way, the United States doesn't have an "official language". American English is the common language, but it has no special legal status.
I seriously cannot believe you idiots think American's should "have to" learn spanish. I don't care how many people ran over the border illegally or if they did come here legally (doubtful) this is an English speaking country. If a bunch of American's ran across the border would Mexican's learn English for us? Hell no they wouldn't. I am sick of Dora the ###ing explorer and the politically correct ###. Our official language is English either learn it or get the ### out!
Wow, look at the % of hispnics in the nation versus the % of Germans. It has to do with making something available to a HUGE population in the States. Learn Spanish and get over it. being bilingual is so much better. CULTURE YOURSELF! Y que vivan los latinos :)
You all sound super ignorant...Super.
Last time I checked, McDonalds has this thank you promotion featuring the word thank you in EVERY language.
[censored]bags.
And um, maybe you were watching the Spanish station?
And um, insulted by another language? Does knowledge insult you? That's sad. I'd give my right arm if I could speak Spanish, and German, and Chinese, and Aramaic...
Germans don't spell speak as "speek", you dumb mother###er.
aleelmnop,
You must live somewhere in the United States where you don't have to deal with "speeking" spanish.
I think its pretty ###ing sad that this country caters to people who don't even bother to learn the language that is spoken here.
How many times have you gone to a country where English isn't the native language? Do they cater to you? ### no.
I'll also add to that...I hate McDonald's coffee. Give me Tim Horton's any day.
I'd guess it depends on what channel you are watching. I'm in Canada and we speak english, however, depending on the channel we get programming in a number of different languages.
I don't see anything insulting about having different languages airing on certain channels - if you don't want a different language, don't watch that channel. What's insulting is thinking that english is the only language that's acceptable, considering the fact that there are hundreds of thousands of people in the US (and Canada) who actually do speak other languages as well as english.
I'm not particularly delighted that we have two official languages here, but if I don't want ads or programming in french, I don't watch the channels that air them.
If you're going to complain about how we should all "speek" English, please check your spelling and grammar.
P.S. McDonald's coffee is delicious. Ignore this ###.