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Poor customer service
Complaint Rating: 
Company information:
State Farm Insurance
United States
I have State Farm Homeowner insurance on my home. We fixed it up and put it on the market when a toilet water line burst. It took three months before the State Farm Premier repair team finished the repairs while I continued paying mortgage payments...the house was not habitable, yet State Farm refuses to cover the mortgage payments during the time it was uninhabitable (taken off the market). Greg Lopeman, my agent, never called ONCE to check on the status. I am forced to file a lawsuit against them to recover lost use of the residence. They have no customer service and try to avoid helping a customer who was loyal for years. Too bad..they have lost another customer!
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