I recently inadvertently renewed my Norton software protection. I immediately canceled it within 1 hour of having renewed it. It was my mistake. I already have protection from other sources and I do not want the Norton protection. I renewed because I was responding to an email from you saying that if I did not renew I would lose my protection. I was charged $68.98 on my visa account ending in 6564 on 03/21, reference number 9924, Norton Software 866NYZ6. This is the second time I have requested a refund through this consumer complaint vehicle and have received no satisfaction. Please respond.
Richard W. Murphy, email@example.com, 7321 Eaton Court, University Park, Florida 34201.
May 1, 2012