Complaint Rating:

Company information:
Woodstock, Ontario
Canada
Phone: 519-290-0366

My laptop kept turning off for no reason... I would go through restart checks and after the fifth time norton sent message to complete scans. I was then advised of 2 error messages and advised to start a chat with a technician. He advised me that if we were disconnected to go to www.norton.com/connectme and use connection code 215692 and hit submit. He then advised me to log onto http://www.norton.com/link and use code 615587.
When I went to log onto norton.com/link, my computer went off again... I first tried connectme and was advised that that room did not exist. So I went to /link and was advised to wait for a tecnician at 7:13pm. At 7:33pm technician came on line and then immediately disconnected.
No information, no advise, no reason. I spent over an hour of my time to get hung up on... What kind of tech support system do you have?