Company information:
McDonald's
United States
mcdonalds.com
Just to be clear, this is the McDonald's in Abacoa, off Donald Ross and Military Trail in Jupiter, FL. Store #23783. I haven't had so many issues at any other McDonald's location and I don't believe this store is representative of the chain in general.
Although my recent (and definitely LAST) visit prompted this report, my frustration comes as a result of several bad experiences I've had at this location. I should have learned my lesson before, but the convenience of this location for me personally is difficult to resist.
Basically I don't have a fantastic story of any great injustices. It's just a consistent pattern of experiences that are not up to par with what I usually find at other fast food places.
Problems here fall into three categories: Impolite employees who speak rudely (if at all), failure to deliver the proper items in the order, and poorly cooked or assembled food items. Any one of these is pretty common from time to time anywhere, and I think I am a pretty reasonable person about this.. I realize I am not paying much for the meal and they aren't getting paid much to make it.
On any given visit to this McDonald's, you will probably be greeted with something like 'What do you want?' or just a blank stare if inside. You will probably have to repeat even the simplest order (I almost always get a number one with a diet coke, no special requests, so it's not like I'm ordering weird stuff).
You will then be commanded 'drive up'. At the window, someone will probably be on the headset with the next customer and simply stick their hand out for payment. They might take the time to state your total. They will then hand back your change or card, but at no time will they acknowledge or thank you.
Similar treatment at the next window, someone will wordlessly thrust a bag/drink at you and then slam the glass shut. Next, you may or may not find that you have the proper items in your bag. Actually sometimes I get bonus items here, so maybe this is alright :). Probably not so good for the person in front or behind who gets my order.
Finally, you will very likely find that whatever you'd ended up with is missing things like basic condiments, undercooked/frozen, and put together with so little care that things are not even in the right order (I know, a Big Mac has a lot of parts, but let's at least get a bun on both the top and bottom).
I know that these types of things are par for the course. It's just that the frequency of bad service and bad food served up at this McDonald's location greatly exceeds anything I've experienced before. I consider them a rip off because they do not meet even the low standards for typical fast food.
