Menu
McAfee Customer Service Phone, Email, Contacts

McAfee
reviews & complaints

www.mcafee.com
www.mcafee.com

Learn how the rating is calculated

1.4 481 Reviews

McAfee Complaints Summary

41 Resolved
440 Unresolved
Our verdict: If considering services from McAfee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for McAfee has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of McAfee. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

McAfee reviews & complaints 481

Sort by:

Newest McAfee reviews & complaints

ComplaintsBoard
B
6:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee will not restore my antivirus

Back in April or May of this year i purchased a McAfee Antivirus for one year at 49.99. It last until approximately mid July and than told me my subscription is running out. I called the 888 number and spoke with someone with a very thick accent ( Indian) . They put someone on the phone from tech support. They were circling all this stuff on my laptop then told me I have a serious of viruses and for $200 dollars they can clean it. When I asked about the McAfee I bought they told me " due to the viruses McAfee won't work". He kept pushing me to buy this $200 cleaner and I explained several times "I am going through a hardship and can't afford it". After trying several times to get me to put "Just a little money down" and again I told him I did not have any money he hung up in my face. (I swear) now I am open to anything getting in my laptop and out of $50 dollars. Every time I call I seem to get the same people so I hang up because it's useless. I paid for nothing and their attitude and behavior was totally unexpected. My cousin told me McAfee was good I should have went by my first choice NORTON which I have had before. So now what?

Read full review of McAfee and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Pravi Pravi
, US
Dec 07, 2016 3:49 am EST

Are you having problem's with your Mcafee Activation ? Nothing to worry simply Contact Mcafee Antivirus US Support Contact Phone Number [protected]
mcafee support

J
J
jainmayank
, IN
Dec 31, 2011 3:49 am EST

i have a antivirus of McAfee but its not working properly and its a licensed copy
so plz suggest me what to do...
jainmayank27@gmail.com

ComplaintsBoard
C
5:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee customer service

Purchased MacAfee 2 weeks ago.
Today, I had unwanted pop-ups on my pc.After speaking with the rep at McAfee I was told that pop-ups are not a virus.Per the customer rep - because I had downloaded a software/Visio with a recommended install rather than customized; unknowingly I had given permission to these pop-ups.MacAfee offered to help but with a charge of nearly 180 dollars of yearly subscription or one time fee of $ 69.95 because per the customer rep; even though I had new windows pop-up on my pc ; these were not viruses? Being frustrated I asked for a refund- After all, the reason for purchasing a virus protection was to keep my pc from being slow, or keep away from pop-ups (What I hoped from virus protecting software like McAfee to provide) - but I was told that it is not a Virus and therefore I will be charged another 180 dollars a yearly cost for the clean up or a one time fee of $69.99. Is this absurd or was I asking for too much?

Irritated by not receiving the assistance of cleaning my PC I asked to get my refund of $45.00 that I paid to be a member of McAfee- I was transferred to a customer rep. Here I am told that because this product was purchased online and being that McAfee is partnering with a partner! I couldn't cancel with them. I was provided a different number to for cancelling. McAfee might have be prestigious or might still be for some people but above is my experience and I am taking a break before the I call the new number provided to receive my refund.

How about just cleaning the pop-ups/viruses- what McAfee is known for rather than trying to sell more products?

Read full review of McAfee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
11:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee customer service

McAfee Customer Service scam

I don't know anything about Windows computers. I called McAfee when their anti-virus software was unable to install in my computer. After an hour on the phone with their call center (staffed by South Asians), they were unable to figure out why. They said they needed to schedule a 'higher level' technician to call back in 24 hours.
A South Asian technician called back and spent 4 hours in a 'remote access' session with the computer trying to fix the problem. She ended the session by saying that I had to contact the manufacturer of the computer to solve the problem, whatever that means. It turns out she didn't work for McAfee.
Further phone calls to McAfee were made, and they informed me that I would need to contact the software developers that made AVG software, because their software was preventing the McAfee anti-virus software from installing. This turned out to be untrue according to the technician who fixed the problem later.
I contacted GuruAid, as a search engine query listed them as the top hit in my 'AVG' search. They did a remote session and after about an hour I was switched to a 'supervisor' who told me that the computer was infected and did I want to pay $120 for a one-time fix, $179.99 for a year's service, or $300 for two years service? I decided on a year's service, and gave them my credit card info and permission to charge me.
Four hours later, technicians were still working on the problem. I wrote to them during the ongoing chat session that I was going away from the computer, and gave them my phone number so they could call me if they needed anything from me. After a few more hours I got a phone call.
It was a South Asian male voice on the phone, and he was alarmed. "Your computer is highly infected, it's sending out signals that it is in trouble" said the man. He said he worked for "the people who guarantee your computer's software", and when I disbelievingly asked him how long the warranty on my 'computer's software' was, he said ten years. He refused to say how he got my phone number, and said he worked for a company called IT solutions. I hung up on him.
He called back again after a few minutes and convinced me to do a few things with the keyboard, pressing 'R' and the 'Windows Flag' key together and typing some commands into a box. These results he described to me as evidence that more than a dozen hackers had taken control of my machine. He had me type in other text and showed me the 'Registry' which he told me had more than a thousand infected items. He said that they were replicating themselves. Then he put me on hold so I could speak to his supervisor. According to the local technician who fixed the computer later, this was all nonsense. But it scared me.
Well, his supervisor said that as the company that 'runs the operating system' on my computer he was very concerned, and that it would cost $208 to fix the operating system on my computer. I asked this if this was additional to the $179.99 that I was being charged by GuruAid. He didn't know anything about GuruAid. I told him that they are the ones that gave him my phone number. I ended the chat session with GuruAid. I ended the chat session with McAfee (which the GuruAid technician had initiated). I hung up the phone, called VISA and notified them I'd like to cancel the charge. They said that while the charge was pending, I had to contact GuruAid directly and have them remove the charge. The toll free number that VISA gave me for GuruAid went directly to an answering machine. I shut down the computer and called a local technician, who came over and fixed the problems and cleaned up the machine. There were no 'hackers inside the machine'. When he ran the McAfee virus scan, it did not detect any viruses.
I'll be calling VISA when the charge from GuruAid posts, and canceling it.
Here's the takeaway: McAfee pays South Asian call centers to provide incompetent customer service. These call centers run a scam where instead of fixing simple problems (that a local technician I hired after this experience fixed in an hour) they refer unsatisfied McAfee customers to other incompetent (or criminal?) companies staffed by South Asians that tell them that their computers have big problems, scaring them, and then ripping these McAfee customers off by charging them for unnecessary service they cannot even provide if they wanted to. In my case they tried to cheat me and get money from me twice! All because McAfee has made a business decision - it doesn't care about retail customers, has paid an incompetent call center to represent the company and is uninterested in regulating their sub contractors based outside of the USA.

Read full review of McAfee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee unauthorized credit card charge

Buyer Beware! When you purchase a Dell laptop with pre-loaded McAfee antivirus software (with a free trial period), Dell will provide your credit card information to McAfee. When the free trial expires, McAfee with automatically charge your card.

Before my 15 month free trial period for McAfee was up, I purchased ESETNOD and deleted McAfee antivirus from my Dell laptop. McAfee still charged me a renewal fee. My credit card company and I phoned McAfee and called them on their scam. Subsequent to the call, on the same day, McAfee sent me two emails; one confirming they cancelled the auto-renewal, and the other confirming they would take the charge off my credit card.

I never purchased McAfee products directly, nor did I EVER provide them with my credit card information, Shame on Dell for such deviant practices and partnerships. It is no secret that McAfee puts out an inferior product, which is why they have to stoop to such low levels. From my research, Dell and McAfee are no strangers to SEC investigations. They can only get away with it for a short time though, like all bad companies.

A class action lawsuit is in order to stop this type of egregious business practice. This kind of corporate misbehavior gives capitalism a bad name.

Read full review of McAfee
Hide full review
ComplaintsBoard
P
10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee phone locked up by mcafee

see previous submission.. phone locked..mcafee to stupid to know the are trying to email my pin number to [protected] email address [protected]@gmail.com which is the phone they have locked me out of..gave them alternate email address hot.[protected]@bigpond.com pamela turner..all they did was then put robot technician on who advised nothing wrong found.. of course not..its my bloody phone i want unlocked so i can swap it for my grand daughters phone sr1199304310 sr119929273 are the reports i have put in...pamela turner

Read full review of McAfee
Hide full review
ComplaintsBoard
K
4:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee unauthorised renewal of anti virus without any warning

McAfee have taken an unauthorised direct debit from my account, details of which i never gave them since the protection came with my computer. They did this without any warning that renewal was due. i was not going to continue with McAfee as i am not happy with the product at all. I am extremely unhappy with this company and as usual they make it as difficut as possible to actually contact them. i will never use this company again.

Read full review of McAfee and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Margery Swatton
, US
May 25, 2023 2:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

margery

i do not require your services .its been noted that for 3 years you have been taking unauthorised payments from my account.last payment taken 22may 2023 .my banl has been informed .and blocked any payments from my account .

plese confirm this message has reached you .

thanks.

T
T
Takisis
Pottstown, US
Jul 13, 2013 4:53 pm EDT

Download AVG anti virus - they have a free version and it blows McAfee out of the water.

ComplaintsBoard
J
11:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee continued unauthorized yearly credit card charges

I used McAfee years ago and then completely cancelled my subscription about 4 years ago. I purchased their computer security suite... virus protection, etc. using my credit card. 2 years ago they charged me about $80 for an "automatic renewal" as they call it. I called and complained. They refunded the money. Last year I was deployed so I am now going to have to go back and double check my credit card records to make sure they didn't do the same thing last year... BECAUSE they just charged my credit card again for $26.45. I never ordered anything but they just keep charging away. I tried to sign in to their web site with my very old user name and password and it says my password is wrong, to many attempts (i only tried one time) and that I'm locked out. So I call them and some strong foreign accent guy wants my credit card number, full name, address, email address and phone number. Are you freaking kidding me?
DO NOT PURCHASE MCAFEE IN ANY WAY, FOR ANY REASON! RUN! Everyone wants my money. They want yours too. Don't do it. Simply stay away from McAfee!

Read full review of McAfee and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
W
W
WiMichael
Ormeau, AU
Nov 07, 2014 1:52 am EST

I have bought McAfee for Windows 7. When I changed program to Windows 8.0 I asked staff to help me to install it to a new program because I paid money for internet security McAfee program before. But staff started to require to buy a new program for $169.00, more than I paid before. I don't recommend no one to use this program, because you will pay twice. I used before Norton Antivirus and hadn't got any problem. I will back to Norton again.
Michael

L
L
Londerod
, IT
Sep 22, 2012 4:45 am EDT

The antivirus McAfee Internet Security didn't spot a very dangerous keylogger virus.

ComplaintsBoard
S
11:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee false advertisement

I went to McAfees website in January 2013 and downloaded protection for 1 year and for 1-3 computers for 29.99. After I entered my credit card information they charged my card 49.99 and sent me a rebate form but there was no advertisement for a rebate. The download did not work and when I contacted technical support they said I would have to pay 69.99 for them to remove my prior anti-virus program and install there's. Pass! So I downloaded the program onto my lap top and in April I contact them about my rebate they tried to say I was not eligible and after about 7 back and forth e-mails they determined I was and told me I had to wait until June to receive the 20.00 rebate that I did not agree on in the first place. The other two downloads do not work and for extra money they will resend the other 2 downloads for them to work. Basically, they overcharged me 20.00 and do not want to give it back, sold me 1 download when advertised up to 3 and now in May 2013 they are sending me alerts that say my protection is almost up and its only been three months and I purchased a whole year. The whole experience was terrible.

Read full review of McAfee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee this scam is from jeff

CITIBANK INTERNATIONAL NEW YORK
DIRECTOR, FOREIGN OPERATIONS DEPARTMENT
ADDRESS: 87-11 QUEENS BLVD.ELMHURST,
NY, UNITED STATES 11373
 
OUR REF: CTBNYUS/BBU
DATE: 03/07/2013
 
FROM DESKTOP OF MR. JEFF PETERSON
CHIEF EXECUTIVE OFFICER
E-MAIL:[protected]@aol.com
 
ATTENTION BENEFICIARY
 
 
It is my modest obligation to write you this letter as regards the Authorization of your owed payment through our most respected financial institution (Citibank). I am Mr. Jeff Peterson, the Chief Executive Officer, foreign operations Department Citibank of New York, the British Government in Conjunction with us government, World Bank, united Nations Organization on foreign Payment matters has empowered my bank after much consultation and consideration to handle all foreign payments and release them to their appropriate beneficiaries with the help of a Representative from Federal Reserve Bank of New York.
 
as the newly appointed/accredited international paying bank, we have been instructed by the world governing body together with the committee on international debt reconciliation department to release your overdue funds with immediate effect; with this exclusive vide transaction no.: wha/eur/202, transfer allocation no.:  citibank/x44/701ln/wgb/gb, password: 339331, pin code: 78569, immediate Citibank secret code: xxtn014.having received these vital payment numbers, you are instantly qualified to receive and confirm your payment with us within the next 96hrs.
 
Be informed that we have verified your payment file as directed to us and your name is next on the list of our outstanding fund beneficiaries to receive their payment. Be advised that because of too many funds beneficiaries, you are entitled to receive the sum of fourteen million three hundred thousand us dollars  (14, 300, 000.00 USD dollars) only, as part payment so as to enable us pays other eligible beneficiaries.
 
To facilitate with the process of this transaction, please kindly re-confirm the following information below:
 
 
1) Your Full Name:
2) Your Full Address:
 
3) Your Contact Telephone and Fax No:
3) Your Profession, Age and Marital Status:
4) Any Valid Form of Your Identification/Driven License:
5) Bank Name:
6) Bank Address:
 
7) Account Name:
8) Account Number:
 
9) Swift Code:
10) Routing Number:
 
 
As soon as we receive the above mentioned information, your payment will be processed and released to you without any further delay. This notification email should be your confidential property to avoid impersonators claiming your fund. You are required to provide the above information for your transfer to take place through bank to bank transfer directly from Citibank.
 
We Look Forward To Serving You Better.
 
MR. JEFF PETERSON,
(CEO)CHIEF EXECUTIVE OFFICER
                                                 (COPYRIGHT © 2012 CITIGROUP INC.)

Read full review of McAfee
Hide full review
ComplaintsBoard
U
4:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee renewal warning

Do not (repeat: DO NOT!) provide McAfee or partner DELL with any of your personal details, do not do McAfee project registering. I got charged annually and automatically by McAfee for an eight year old Dell laptop, initially I had signed up for five years McAfee protection - a reasonable lifespan for a Dell. The Dell was no longer with me, yet I still paid. I send an inquiry and never got a reply by McAfee. Yes, I literally had to change my credit card details to get them to stop. Refund, forget it, I paid until Dec 2012 on a computer bought in 2004. What was worse the McAfee, "we will take your money, no questions asked" renewal come at full price, over a 100 USD, by the time their online offer already comes at a 40-70% discounted price! Any answers from McAfee support: NO They have shown no support. In fact it is difficult to get any information on how to contact McAfee. I am still registered, prompted to update by McAfee for the lost Dell, there is no link explaining me how to unregister, and no one to contact or reply. Please do something! This is freaking me out: my privacy, my hard earned money, my life!

Read full review of McAfee and 1 comment
Update by UnhappyCafe1000
Feb 23, 2013 4:44 pm EST

Do not (repeat: DO NOT!) provide McAfee or partner DELL with any of your personal details, do not do McAfee project registering. I got charged annually and automatically by McAfee for an eight year old Dell laptop, initially I had signed up for five years McAfee protection - a reasonable lifespan for a Dell. The Dell was no longer with me, yet I still paid. I send an inquiry and never got a reply by McAfee. Yes, I literally had to change my credit card details to get them to stop. Refund, forget it, I paid until Dec 2012 on a computer bought in 2004. What was worse the McAfee, "we will take your money, no questions asked" renewal come at full price, over a 100 USD, by the time their online offer already comes at a 40-70% discounted price! Any answers from McAfee support: NO They have shown no support. In fact it is difficult to get any information on how to contact McAfee. I am still registered, prompted to update by McAfee for the lost Dell, there is no link explaining me how to unregister, and no one to contact or reply. Please do something! This is freaking me out: my privacy, my hard earned money, my life!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chalie Muller
Hamilton, US
Jun 20, 2013 5:55 am EDT

I had the same experience. I had used McAfee for about three years on automatic renewal, but decided to switch after it failed to stop two bad virus infections. I cancelled within the required 60 days, which was accepted by McAfee and foolishly assumed I would get a refund on my credit card. When it didn't happen I contacted McAfee and my credit card company. It was a long back and forth battle, but the end was McAfee said I wasn't entitled to a refund because that was a separate process from cancelling and I hadn't asked for one! And now it was beyond the 60 days, so it was too late. This is a company with no business ethics and an inferior product.

ComplaintsBoard
M
12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee autorenewal of antivirus software

Check your credit card statements religiously! While doing tax preparation research, I found a McAfee charge for $73.58 for auto-renewal of their anti-virus software dating back to Nov. '12. I called customer support and got them to stop the auto-renewal, but was unable to get them to budge on a refund, even though it's a computer I no longer use. I asked them to transfer the service to my Mac Book Pro, but they would only offer me a 50% discount, which I declined. I asked for the email of non-renewal to be sent while I was on the phone with them, which they did. If you call within a 60-day window of the charge, you can get the charge reversed, but I missed that window. This company is bad news, just like it's founder!

Read full review of McAfee and 1 comment
Hide full review
1 comment
Add a comment
S
S
SuckerNoMore
Bellevue, US
Feb 19, 2013 12:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

REPORT YOUR CREDIT CARD LOST --- THAT WILL BE THE END OF THEM.

ComplaintsBoard
D
1:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee renewed subscription

Sir, i have renewed my anti virus subscription on 21/12/1 2 order no C S [protected]. Still my computer is not protected and You are sending messages to renew the subscription.
I wrote a complaint 12 hrs back and no response from you.
What kind of services an International company like you offering ? Do you take 3 days to renew an on line subscription ? Then what is the meaning of online ? And who is responsible if my Laptop gets infected ?

Read full review of McAfee
Update by deepakbale
Dec 25, 2012 2:49 am EST

I have renewed anti virus protection for my computer online on 21 st December 2012.
Order no CS [protected] AND payment has been done.
Still I am getting messages from you asking me to renew it and my PC is not protected.
I request to look into the matter on a VERY URGENT BASIS. Thanks.

Hide full review
ComplaintsBoard
D
2:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee fraud

Even though I do not have automatic renewal and my downloaded products are well out of date, I have been debited against an old credit card that has expired by McAfee. Is this fraud? How many other people is this happening to who do not realize?

Read full review of McAfee and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
J
J
jdstubb
Canyon Lake, US
Mar 14, 2014 12:41 pm EDT

Got a free trial with bofa and they automatic billed my account and then got all kinds of virus and ad, contacted mcafee they said it was my laptop. removed and installed norton and had no further problems and still got charged. will not use this junk again.

J
J
JDCONNOLLY
Danielson, US
Jun 07, 2013 8:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

MCAFEE INFORMED ME MY ACCOUNT WAS READY FOR RENEWAL BUT MY CC HAD EXPIRED AND NEEDED TO BE UPDATED.WITH PLANS NOT TO USE THEM ANYMORE I DID NOT GIVE THEM UPDATED EXP DATE.NEXT THING I KNOW THE FEE WAS TAKEN OUT OF THE ACCOUNT.CONTACTED MCAFEE THEY SAID BANK GAVE THEM THE NEW X DATE.CALLED THE BANK SAID NOWAY WAS THIS INFO WAS GIVEN AND WHAT IS DONE IS THE RETAILER WILL CHANGE THE DATE TO MAKE IT WORK.CALLED MCAFEE THIS TIME THEY SAID, THEY HAVE A CC SERVICE THEY USE THAT PROVIDES UPDATED INFO.MCAFEE DID RETURN MY MONEY BUT THAT NOT THE POINT, MONEY WAS TAKEN ILLEGALLY.THAT IS FRAUD IN MY BOOK.WILL CALL THE ATT GEN IN CT TO SEE WHAT CAN BE DONE. THINK ABOUT IT, YOU PAY THEM TO SECURE YOUR INFO NOT STEAL IT!

L
L
Loretta Gallagher
, FR
Mar 09, 2013 11:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I HAVE ALREADY MADE THE COMPLAINT. WHY WAS MY ACCOUNT DEBITED OF 79.95 EURO BY MCAFEE
DATED 25/02/13 ORDER NO. [protected], 95.
I DO NOT HAVE A STANDING ORDER WITH MCAFEE NOR HAVE I ORDERED ANYTHING. NOR HAVE I SENT MY CREDIT CARD NUMBER TO MCAFEE

L
L
Loretta Gallagher
, FR
Mar 09, 2013 11:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Thr sum of 79.95 euro was debited from my account by MCAFEE VIA MY CD I DID NOT ORDER ANYTHING NOR DID I CONTACTED
MCaFEE TO PURCHASE ANYTHING hOW IS IT POSSIBLE?

U
U
UnhappyCafe1000
Sydney Metro Area, AU
Feb 23, 2013 4:45 pm EST

McAfee never replied to my request for it to stop on an 8 year old Dell, no longer with me. I lost my account details, the email acount used had expirred. i ended up having to change my credit card. Later I retraced the account details, got into the McAfee account and got to switch off the automatic renewal. I am still registered, still get their emails. I tried to contact McAfee, but no answer. The worse was these renewals come at full price, by the time McAfee already advertises for 40-70% off. It is unfair, you are being let down by becoming their member. simply don't register would be the only way.

L
L
LIZ07
Brighton, AU
Jan 23, 2013 9:41 pm EST

They took annual fees twice from me and it was impossible to get the fees back so I left them well behind. Also if they sign you up under one email address they tend to try and sign you up under another address if they can- mean while a home based computer is "protected" twice under two email accounts. because McFees systems cant apparently check accounts by name (?) they cant see that a person is signed up several times. They ve been a nightmare.

S
S
Steveke
, NL
Jan 07, 2013 6:58 am EST

Same thing happened to me. Gonna write a complaint to mcafee now.

I also don't think it's fraud though, we are the ones that agreed to it. You should switch the automatic extension off in MyMcAfee:
https://home.mcafee.com/secure/protected/login.aspx?rfhs=1

ComplaintsBoard
F
4:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

McAfee unauthorized renewal charge

an unauthorized charge of $85.39 appeared on my bank statement from McAfee. I called customer service number 866.622.3911. I was informed that no charge or renewal of service appeared on my account and no one knew how to remove something that they couldn't show.appearing on the account. I have not had McAfee on my computer for about 10 months. I did not renew nor authorize a
charge to be made. This is a scam...beware...

Read full review of McAfee and 1 comment
Hide full review
1 comment
Add a comment
A
A
Azam Nadeem
Glasgow, GB
Feb 21, 2015 5:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On 14th February 2015, I phoned [protected] for help regarding my McAfee. I spoke to Mr Vikas Yadav, member of technical support. He took access of my laptop, for fixing a McAfee account. He spoke to me over the phone, and he said that "your windoes is not genuine. I can fix it for you, but you have to pay me £300". He eventually settled for fixing£40. I did not accept and the next moment I saw on my screen that he was copying something from my computer. I asked him what he was copying but he did not reply.he kept asking me different questions, eg, do you have a lock on your screen, do you use wifi-more. He installed something into my computer. He also said that you have too many files in your computer, that is why your computer is slow, you will receive a message shortly that your windows is not genuine and your screen will go blank, he even showed me. He asked me where I purchased the McAfee subscription and how much I paid for that. I felt that he was not trustworthy and I should not go ahead. After that he gave me another phone number for solving my problem.
MUHAMMAD NADEEM

ComplaintsBoard
T
12:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee non-performance

My Windows 7 machine was recently infected with the "ZeroAccess" trojan. I have McAfee Total Protection installed on my machine. I have put up with Total Protection's pigginess (CPU hog which slows my machine) during scanning for several years in the hope it was protecting me from all of the nasty viruses, trojan and spyware we live with in today's environment of jerks and criminals on the internet. Well, the simple fact is McAfee Total Protection FAILED. It did not stop the infection. It did not perform the task I paid for. It is not worth the money and even more it did not do what it promised, exposing me to a rather insidious trojan. I have had McAfee on my machine for several years and it rarely finds anything. I am very cautious and do not go to web sites that usually cause problems. This time, when I needed McAfee, it FAILED miserably. I only got rid of the trojan by wiping my hard drive and reinstalling everything from backup which I can and did do myself. (Notice I am the type of user who is constantly backing my data.) When I called McAfee they didn't flinch about their software being incapable of dealing with "ZeroAccess". The person on the phone (after a 30 minute wait time) was obviously not qualified to do anything other than try to get me to contract through McAfee for an outside consultant to wipe my hard drive for a considerable extra fee.

Read full review of McAfee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
7:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McAfee tech uninstalled my active subscription & then fixed email to where can't log on isn't that illegal!

Had this for not quite a year & recently it started to give me a weird error message. So I contacted the idiots online chat and he went thru it several times and make a long story short after over an hour he came back and said that it was a Master Tech's issue that I would have to call a "premium" number to get help! I shouldn't have because my subscription isn't up. Also, after finishing with "it" I went on my email, in which he went in & changed all my settings & all after saying nothing would be effected. I am really mad that this person who reps this company messed up my email when not authorized. Isn't that illegal & some sort of class action taken against this person even though it was authorized for his help! Do NOT purchase this software, it doesn't work well anyway & now this!

Read full review of McAfee
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
5:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee non-stop - pestering

constantly being pestered to renew with mcafee, telling me i am at risk! This is absolute nonsense ! I have all my paperwork regarding the product & it does not expire until 7th Dec 2012 .I have tried my card no from whom i purchased the product (staples) & am being told the product has already been downloaded . It is very difficult & frustrating trying to get someone to help! When i am in the middle of research up comes mcafee & it is driving me mad !
Details Invoice no ebs125105.Item [protected]. Mcafee Internet Security 2012 . 1year 1pc. Total £6.75.
I hope & pray you can help me. Many Thanks Mrs Anne Impey.

Read full review of McAfee
Hide full review
ComplaintsBoard
C
4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee it won't go away and it's screwing with me

McAfee came with the computer. I didn't like it, so I didn't renew the subscription and it expired roughly 130 days ago. But it's still here, messing with my computer. It's blocked sites that I like going to, I have to access them elsewhere. Thankfully, nothing important for work yet, but it's really only a matter of time. It WON'T LET ME delete the program files, and I can't find an uninstall anywhere. I need it gone. McAfee rep, who I damn well hope sees this, this is YOUR software, which I DON'T want, and it's messing with MY life. FIX IT.

Read full review of McAfee
Hide full review
ComplaintsBoard
M
7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McAfee loss of data/customer service

I purchased McAfee Backup service last year to save and protect my valuable personal images from family events. I was running out of room on my HD and thought an offline service would be safer than an external HD. I backed up my entire HD; it took over a week. I then cleaned out my HD to add more images. MY MISTAKE. I found out last month, when I tried to restore some of those images, that they were gone! Now they won't return my calls or follow up on my complaints. I'm still trying. DO NOT USE THIS COMPANY!

Read full review of McAfee
Hide full review
ComplaintsBoard
O
8:46 pm EST

McAfee customer service & tech support is horrible

Macafee customer service and tech support is the worst nightmare ever. Customer support and tech services are all in India and they do not care if you have a problem. Finally found the United States corporate office phone number on the internet and after documenting my problem, they sent me back to tech support and the whole goat rope started again.

After spending hours on the phone with customer service and tech service, nothing was ever resolved. It appears that they are following a script and can't comprehend anything that doesn't fit there. I will NEVER buy a Macafee product again. Support and customer service is so bad it makes "Peggy" look like a shining star.

Read full review of McAfee
Hide full review

McAfee In-depth Review

Overview: McAfee is a well-established company in the cybersecurity industry, providing a range of products and services to protect against cyber threats. With a strong background and history, McAfee has become a trusted name in the industry.

Products and Services: McAfee offers a comprehensive list of products and services to cater to various cybersecurity needs. Their lineup includes antivirus software, internet security, identity theft protection, and more. Each product/service comes with its own set of features, ensuring comprehensive protection for users. Pricing options and packages are available to suit different budgets and requirements.

Performance and Reliability: McAfee's performance and reliability in protecting against cyber threats are commendable. Through rigorous testing and analysis, their security solutions have proven to be effective in safeguarding against various types of attacks. Customer reviews and feedback further validate the reliability of McAfee's products.

User-Friendliness: McAfee's software and platforms are designed with user-friendliness in mind. The user interface is intuitive and easy to navigate, making it simple for users to access and utilize the features. Integration with other devices and operating systems is seamless, enhancing the overall user experience.

Customer Support: McAfee provides excellent customer support through various channels, including phone, email, and chat. Their support team is highly responsive and knowledgeable, offering quality assistance to users. Users have expressed satisfaction with the level of customer support provided by McAfee.

Pricing and Value for Money: McAfee's pricing is competitive in the industry, offering good value for money. When compared to competitors, McAfee's products and services justify the cost with their effectiveness and comprehensive protection. Additional benefits and features further enhance the value provided.

Security Features: McAfee offers a wide range of security features to ensure robust protection against cyber threats. Their security solutions are effective and comprehensive, covering various aspects of cybersecurity. Unique features set McAfee apart from competitors, providing an added advantage.

Compatibility and Integration: McAfee's software is compatible with various operating systems and devices, ensuring flexibility for users. Integration with other security software or tools is seamless, allowing users to enhance their cybersecurity measures. The installation and setup process is straightforward, adding to the convenience.

Reputation and Trustworthiness: McAfee has a strong reputation in the industry, being recognized as a trustworthy and credible company. Their products have gained the trust of users worldwide. While past controversies exist, McAfee has taken steps to address them and maintain their reputation.

Overall User Experience: Overall, McAfee provides a positive user experience with their products and services. The pros include comprehensive protection, user-friendly interface, and excellent customer support. However, some users may find the pricing slightly higher compared to competitors. In conclusion, McAfee is recommended for those seeking reliable and effective cybersecurity solutions.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

McAfee contacts

Phone numbers

1800 1441 0475 +1 (888) 847-8766 More phone numbers

Website

www.mcafee.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with McAfee?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with McAfee Customer Service. Initial McAfee complaints should be directed to their team directly. You can find contact details for McAfee above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about McAfee. Discuss the issues you have had with McAfee and work with their customer service team to find a resolution.